--- title: MyOperator Reviews meta_title: 'MyOperator Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how MyOperator works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 57 scale: '5' date_modified: '2026-07-22' parent_category: name: Development url: https://www.g2.com/categories/development --- # MyOperator Reviews **Vendor:** MyOperator **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.1/5.0 **Total Reviews:** 57 ## About MyOperator MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity. ## MyOperator Pros & Cons **What users like:** - Users appreciate the **excellent customer support** from MyOperator, highlighting proactive assistance and thorough product explanations. (8 reviews) - Users appreciate the **helpful support** and features of MyOperator, enhancing customer engagement and overall experience. (8 reviews) - Users appreciate the **ease of use** of MyOperator, making communication management straightforward and efficient for teams. (6 reviews) - Users value the **easy setup** of MyOperator, appreciating a smooth onboarding experience and user-friendly interface. (5 reviews) - Users appreciate the **excellent staff support** from MyOperator, receiving helpful assistance and proactive guidance from account managers. (5 reviews) - Features (4 reviews) - Efficiency (3 reviews) - Service Quality (3 reviews) - AI Technology (2 reviews) - Automation (2 reviews) **What users dislike:** - Users highlight the **missing features** in MyOperator, impacting usability and the overall user experience significantly. (5 reviews) - Users face **poor customer support** with MyOperator, experiencing lack of responses and unresolved issues that hinder usability. (5 reviews) - Users express concern over **missing basic telephony features** in MyOperator, impacting overall service quality and user experience. (4 reviews) - Users experience significant **integration issues** with MyOperator, leading to frustrating delays and limited support effectiveness. (3 reviews) - Users find the **poor UI design** of MyOperator outdated and clunky, negatively impacting their overall experience. (3 reviews) - Integration Difficulty (2 reviews) - Users find MyOperator has **limited features** , making it less user-friendly and inconvenient for daily use. (2 reviews) - Long Wait Times (2 reviews) - Outdated UI (2 reviews) - Poor Interface Design (2 reviews) ## MyOperator Reviews ### 1. Great transparency and impressive AI features, minor setup and app unification issues **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about MyOperator?** I really appreciate the transparency MyOperator provides for monitoring stakeholders, the call recording feature, and especially the AI that transcribes notes. These capabilities are very helpful for my business operations. **What do you dislike about MyOperator?** The setup process was a bit lengthy, with multiple steps and some confusion around KYC and additional processes. Also, having to use another app for calls instead of everything being unified in one app is inconvenient. **What problems is MyOperator solving and how is that benefiting you?** Its virtual IVR gives us flexibility to use a single number with extensions, which looks professional. It also gives us visibility into the conversations our employees have with customers. In addition, it provides access to the WhatsApp chats our team has with both external and internal stakeholders. This helps us improve the quality of our service offering. Its WhatsApp Marketing option is also useful, since messages can be sent to prospects, which may help with lead conversion. **Official Response from Simran Tandon:** > We're glad to hear that you appreciate the transparency and AI features of MyOperator. We understand your concerns about the setup process and app unification, and we're constantly working to improve the user experience. Your feedback is valuable to us and we will take it into consideration for future updates. ### 2. Efficient Call Management platform with great pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Anujkumar Y. | Associate Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** I like how MyOperator properly bifurcates calls. If a user selects a specific option, like an appointment, the call is transferred to the right team, such as appointments or, if they're unavailable, to the medicines or another department we choose other and it get transfer again to correct person. It's also fantastic that the setup was really easy, with Tabish from the marketing team helping us integrate and onboard MyOperator smoothly. The service provides good call connectivity, which is something I appreciate. The cost is decent i guess 5k only for one month. **What do you dislike about MyOperator?** The website is basic, they need of tech improvements for sure. We have to save as draft then again save it and sometimes it's keep loading. WHich is frustating **What problems is MyOperator solving and how is that benefiting you?** We use MyOperator for ops team. The user call on our 1 number and it get transfered according to department selection to correct person so that's good by using simply one number. ### 3. Reliable Service with Minor Improvement Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Aahwahan F. | Best NGO in India- Aahwahan Foundation, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** I'm very happy with MyOperator services, especially their WhatsApp and IVR services. They're really good and helpful for engaging my business. The way their CRM is implemented is very nice and helpful to operate. It's easy to manage MyOperator, and their customer support was a great help in that regard. I'm very happy with their overall service. The recording feature is fantastic as it allows me to get all the call details from the backend if I'm unable to attend, and I can call the clients back. That's a very good service. **What do you dislike about MyOperator?** They need to offer service 24/7. Sometimes at night, they don't have a service available. Other than that, everything is fine and I'm happy with their services. **What problems is MyOperator solving and how is that benefiting you?** I use MyOperator to engage my business with WhatsApp and IVR services, which handle calls effectively. The recording feature lets me access client information when I miss calls, improving follow-ups. **Official Response from Simran Tandon:** > We're delighted to hear that you are satisfied with our services, particularly the WhatsApp and IVR features. Your feedback about 24/7 service availability is duly noted and will be considered as we strive to improve our service. ### 4. Toll-Free Number Sorted Our Call Chaos **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish G. | Digital Administrator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about MyOperator?** Before this we had calls coming to different personal numbers, so leads used to slip through easily. With MyOperator's toll-free number, everything comes to one place now. Feels more professional too when students/parents call for admissions, and routing to the right person is simple. **What do you dislike about MyOperator?** Took a little time to figure out the IVR setup in the beginning, the dashboard has quite a few options. Once set up though, it's been fine. **What problems is MyOperator solving and how is that benefiting you?** We kept missing admission enquiry calls since they were spread across personal numbers. Now everything's tracked in one system, so follow-ups don't get missed and we can actually see which calls are coming in. **Official Response from Simran Tandon:** > It's great to hear that MyOperator has helped centralize your incoming calls and prevent missed opportunities. We're happy to be a part of improving your admissions process. Thank you for sharing your positive experience! ### 5. Efficient Call Tracking, Needs Regional Language Support **Rating:** 3.5/5.0 stars **Reviewed by:** Harshad H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about MyOperator?** I like the system and the dashboard of MyOperator because I can easily track all the calls and get daily reports. It helps me and my team to see how the sales flow is going, which is really useful. **What do you dislike about MyOperator?** I feel a bit challenged with not having someone who can speak the local language for account management. It would be easier to directly connect with my team in their regional language since I'm not always available. Having someone speak Malayalam or a regional language would be much better. **What problems is MyOperator solving and how is that benefiting you?** I use MyOperator for my branding calling purpose and routing calls. It helps us easily track calls and view daily reports with a user-friendly dashboard, showing sales flow and improving team efficiency. **Official Response from Simran Tandon:** > We appreciate your input and will work towards providing better language support to enhance your experience with MyOperator. ### 6. Reliable Cloud Telephony & WhatsApp Messaging Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Prayut Raj G. | Assistant Manager - Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about MyOperator?** What I like best about MyOperator is the overall ease of use and the wide range of features it offers for cloud telephony and WhatsApp communication. The platform is fairly easy to implement and helps teams start using calling and messaging services without much complexity. It is something we use frequently for customer engagement and utility messaging, and it supports multiple use cases like marketing campaigns and transactional updates. Integration with existing workflows and systems is also quite smooth, which makes adoption easier. Overall, it’s a feature-rich solution that simplifies communication management effectively. **What do you dislike about MyOperator?** Overall, the platform is useful, but there are a few areas where MyOperator could improve, especially around service quality. At times, resolving issues takes longer than expected, and certain processes don’t feel as seamless as they could be. I also think there’s room to strengthen the overall user experience and improve consistency across features, which would make the platform feel more reliable and dependable. **What problems is MyOperator solving and how is that benefiting you?** MyOperator helps address the challenge of managing customer communication across multiple channels, such as calls and WhatsApp messages, from a centralized platform. It streamlines cloud telephony operations, supports messaging, and makes it easier to manage customer interactions at scale. For us, this has led to more efficient communication, less manual effort, and faster outreach to customers through automated messaging and call management features. It has also improved coordination between teams and helped us share timely updates with customers, which ultimately enhances the overall customer experience. **Official Response from Simran Tandon:** > We're glad to hear that you find MyOperator easy to use and appreciate its wide range of features for cloud telephony and WhatsApp communication. We're constantly working to improve our service quality and user experience, and your feedback is valuable in this process. ### 7. Great Web Calling, WhatsApp API, and Helpful Call Recording **Rating:** 5.0/5.0 stars **Reviewed by:** Veerendra B. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about MyOperator?** web call and whatsapp api are good, and call recording feature is very helpful for feedback and training **What do you dislike about MyOperator?** user interface could be little better, need miscall alert in dialer app only(need to display customer number not DID number). opening everytime myoperator is tedious nad time consuming **What problems is MyOperator solving and how is that benefiting you?** it helped us monitor our outgoing calls, and recordings were helpful for feedback and training purpose **Official Response from Simran Tandon:** > We're pleased to hear that MyOperator has helped you monitor outgoing calls and provided helpful recordings for feedback and training purposes. ### 8. Reliable and User-Friendly Business Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** MyOperator is easy to use and has made the way we handle business calls much more efficient. Features like the IVR, call tracking, and detailed call logs help us manage customer queries smoothly and make sure we don’t miss any important calls. **What do you dislike about MyOperator?** The reporting and analytics could be more detailed and customizable to better suit different business needs. At times, the portal feels a bit slow, and having more integration options with other business tools would further enhance the overall user experience. **What problems is MyOperator solving and how is that benefiting you?** Before we started using MyOperator, it was difficult to track customer calls and manage follow-ups consistently. Now everything is handled in one place through the IVR, call logs, and call recordings. This has helped us respond faster, reduce missed calls, and improve overall customer support by giving us clearer visibility into call activity. **Official Response from Simran Tandon:** > Thank you for sharing your positive experience with MyOperator's user-friendly features. We understand your feedback about the reporting and analytics, as well as the integration options, and will work towards enhancing these aspects to better meet diverse business needs. ### 9. Efficient Cloud Calling, Occasional Network Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** I like using MyOperator as a cloud calling system for my organization. It's particularly handy for keeping track of all inbound calls and seamlessly transferring calls between team members. The dashboard is easy to use and it allows us to download reports effortlessly. I also appreciate the call recording option, which records the calls so we can listen to conversations whenever necessary. Additionally, it provides us with useful information such as caller locations. The initial setup was smooth as well. **What do you dislike about MyOperator?** I find the call network is abrupt at times and I also experience clarity issues. **What problems is MyOperator solving and how is that benefiting you?** I use MyOperator to track inbound calls and transfer them seamlessly within the team. The dashboard is easy to use and lets us download reports easily. The call recording feature allows us to listen to conversations whenever necessary. **Official Response from Simran Tandon:** > We appreciate your feedback on the benefits of using MyOperator for tracking inbound calls, transferring them seamlessly, and utilizing the call recording feature. We apologize for the inconvenience caused by the occasional network glitches and clarity issues. Our team is dedicated to resolving these issues to enhance the overall user experience. ### 10. All-in-One IVR, WhatsApp Follow-Ups, and Instant AI Chatbot Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kirubakaran (CRM) G. | Client Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about MyOperator?** I like that everything is in one place - IVR, WhatsApp messages after calls, and the AI chatbot. The AI chatbot replies to customers instantly and collects their details, which saves a lot of manual work. The after-call WhatsApp message also helps us stay connected with customers and improve follow-ups. Account manager Support is really good Our account manager Nisha Pal helps us proactively. **What do you dislike about MyOperator?** Overall, it works well for us. Sometimes small changes or updates take a little time, but the support team helps whenever needed. **What problems is MyOperator solving and how is that benefiting you?** MyOperator helps us manage all our calls and customer messages easily. The IVR routes calls properly, the AI chatbot answers common questions automatically, and WhatsApp follow-ups improve engagement. It has helped us save time, reduce missed leads, and improve customer experience. **Official Response from Simran Tandon:** > Thank you for sharing your positive experience with MyOperator! We're thrilled to hear that our all-in-one solution has made managing your calls and customer messages easier. We're glad you appreciate the convenience of having IVR, WhatsApp follow-ups, and an AI chatbot in one place. We understand your feedback about small changes taking time, and we're continuously working to improve our processes to provide a seamless experience for our users. Your account manager, Nisha Pal, is dedicated to ensuring your success, and we'll make sure to pass along your kind words. If you have any specific suggestions for improvements or need assistance with anything, please feel free to reach out. We're here to help and support you every step of the way! ### 11. Effortless Call Management, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Saidarshaan M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** I really like how simple MyOperator's operation is. The UI/UX is very straightforward, making it easy to understand. I find it particularly easy to route different calls to different departments, which helps us fix the user rate. The setup process was very simple and quick, taking only about fifteen minutes before we were good to go. **What do you dislike about MyOperator?** Nothing. **What problems is MyOperator solving and how is that benefiting you?** I find MyOperator automates most of our incoming calls, routing them to different business departments easily. The operation is simple, and the UI/UX is easy to understand, which makes call routing and fixing user rates smooth. **Official Response from Simran Tandon:** > Thank you for the kind words! We're glad to hear that you find MyOperator's call routing and setup process simple and quick. We appreciate your recommendation and look forward to continuing to provide you with excellent service. ### 12. Crystal-Clear Calls and a Smooth MyOperator Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Aravind M. | GM DIGITAL & ECOMMERCE, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** Call connections are very clear and we haven't faced any issues after we onboarded MyOperator **What do you dislike about MyOperator?** Nothing much. Currently there are no issues we are facing. **What problems is MyOperator solving and how is that benefiting you?** Without a central system, sales and support teams miss customer calls during peak hours or after business hours, leading to lost revenue. **Official Response from Simran Tandon:** > Thank you for sharing your positive experience with MyOperator. We're committed to providing reliable call connections and excellent onboarding to all our customers. If you have any suggestions for improvement, feel free to let us know. ### 13. Intuitive UI, Easy Integrations, and Smooth Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Sufiyan K. | Social Media Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** UI and ease of navigation, easy integration. Helpful in mointoring performances across the deparments. Ease of onboarding and integrations **What do you dislike about MyOperator?** The pricings seems a bit on the higher side. The data models and analystics need to be much richer and much simpler. **What problems is MyOperator solving and how is that benefiting you?** Store numbers whitelistings where all our store phone numbers were being marked as spam. MyOperator helped in resolving it and giving higher call pick rate and higher churn rate on numbers and increased our first answer rate. **Official Response from Simran Tandon:** > Thank you for sharing your positive experience with our UI, navigation, and integrations. We understand your feedback about the pricing and the need for richer and simpler data models and analytics. We are committed to continuously improving our services to meet the needs of our customers. ### 14. All-in-One Call Routing and Automation in One Powerful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shakti C. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** calls routing + automation + having everything under one platform **What do you dislike about MyOperator?** It doesn’t have a proper support mechanism. **What problems is MyOperator solving and how is that benefiting you?** It helps us track the calls made by the sales team and manage IVR operations. We can also use it for auditing. **Official Response from Simran Tandon:** > We're glad to hear that you find our platform helpful for call routing and automation. We strive to make the process even smoother with our AI agents, which automate human handover when needed. Hope to make your experience even better in the future. ### 15. Smooth Onboarding, Trust-Boosting Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Yash P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** I appreciate that the onboarding process with MyOperator is quite smooth. Also, the after-sales assistance has been quite great since the beginning. **What do you dislike about MyOperator?** Maybe the pricing part, but I'm not sure whether it's in their control or not. Because, again, it's, you know, they are the vendor for truecaller. **What problems is MyOperator solving and how is that benefiting you?** I find MyOperator helps build trust by showcasing my business as verified on truecaller, improving trust among our students and clients. **Official Response from Simran Tandon:** > Thank you for sharing how MyOperator has helped build trust for your business. We're committed to providing tools that benefit our customers and enhance their credibility. ### 16. Efficient Lead Transfer with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** satish v. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** I like that MyOperator sends me the mobile number of the person who's trying to reach out if I missed the call. **What do you dislike about MyOperator?** If they can validate the person who's calling with a short survey before or a lead filtering, that will be helpful. **What problems is MyOperator solving and how is that benefiting you?** I use MyOperator to transfer leads from our website to our teams, connect people via virtual numbers, ensuring they reach the right person. **Official Response from Simran Tandon:** > Thank you for sharing your feedback with us! We're glad to hear that you appreciate the feature of receiving the caller's mobile number when you miss a call. Your suggestion for validating callers with a short survey or lead filtering is valuable. We would like to inform you that our Voice AI Agent feature serves as a lead-qualifying agent too. Do reach out to your account manager and they will help you set up a Voice AI agent for the same in less than a week. We are always here to assist you and improve your experience with our services. ### 17. Easy to Use Call Management with Excellent IVR, Recording, and Real-Time Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** Easy to use, reliable call management, excellent IVR functionality, call recording, and real-time reporting. **What do you dislike about MyOperator?** The user interface can be improved, reporting could be more detailed, and customer support response times could be faster. **What problems is MyOperator solving and how is that benefiting you?** MyOperator helps us manage business calls efficiently through IVR, call routing, recording, and analytics. It has improved customer response times, reduced missed calls, and made lead management more organized and efficient. **Official Response from Simran Tandon:** > We're thrilled to hear that MyOperator has helped improve your business call management with IVR, call routing, recording, and analytics. We value your feedback on the user interface, reporting, and customer support, and we will strive to address these areas for a more satisfying experience. ### 18. Simple Setup, Clear Call Quality, and Efficient Call Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about MyOperator?** MyOperator is a perfectly good software for our team. It tracks and manages our business calls efficiently. The setup is simple, the call quality is clear, and it serves its purpose perfectly without any unnecessary extra features. **What do you dislike about MyOperator?** I dislike that basic features like call transcription, AI tools, and live call barging require extra payments or expensive upgrades. Even on a premium package, these essentials are missing. Competitors offer much better-bundled packages without these extra costs. **What problems is MyOperator solving and how is that benefiting you?** MyOperator simply helps us handle basic incoming and outgoing calls. Beyond standard call routing, it isn't providing any major business benefits or solving advanced problems for us because every helpful add-on feature requires an extra payment. **Official Response from Simran Tandon:** > We're glad to hear that you find MyOperator's setup simple and the call quality clear. We appreciate your feedback and will take it into consideration for future improvements. ### 19. Centralizes Contacts with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Suyog P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** I like the structure and system of MyOperator, which centralizes contacts of my multiple businesses under one portal. It's very helpful for using it as a customer care service. The initial setup was too easy. **What do you dislike about MyOperator?** nothing which i dislike **What problems is MyOperator solving and how is that benefiting you?** I use MyOperator to centralize contacts from multiple businesses, streamlining my customer care service under one portal. **Official Response from Simran Tandon:** > We appreciate your positive review and are happy to hear that MyOperator is helping you streamline your customer care service for multiple businesses. ### 20. Easy CRM Integration That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** Integration with CRM is very easy which is the easy main part for us **What do you dislike about MyOperator?** support team and the same issue which is repeating every week i .e outgoing calls issue **What problems is MyOperator solving and how is that benefiting you?** IVR to CRM integration **Official Response from Simran Tandon:** > We appreciate your positive feedback on our CRM integration. We're sorry to hear about the recurring issue with outgoing calls and our support team. Rest assured, we are taking steps to improve our service and resolve this issue. ### 21. Myopertor: Great Support and an Easy-to-Use Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Arman S. | User, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** Myopertor Support is very good and the dashboard is easy to use **What do you dislike about MyOperator?** Pricing was a little high, and the API has some restrictions **What problems is MyOperator solving and how is that benefiting you?** They are helping customers to connect with the business **Official Response from Simran Tandon:** > We're pleased to hear that you're benefiting from our support and easy-to-use dashboard. We understand your feedback about pricing and API restrictions, and we're committed to addressing these concerns to provide a better experience for our customers. Thank you for sharing your thoughts. ### 22. Streamlined Call Management with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Shashank A. **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** I like that MyOperator is an easy to use call plus WhatsApp platform. The integrated solution really helps. **What do you dislike about MyOperator?** integrated panel **What problems is MyOperator solving and how is that benefiting you?** MyOperator helps with lead application and the right allocation to agents. **Official Response from Simran Tandon:** > It's great to hear that MyOperator is helping with lead management and agent allocation for your business. We aim to continue providing valuable solutions for your needs. ### 23. Very Poor Service Quality and Completely Unresponsive Support **Rating:** 0.0/5.0 stars **Reviewed by:** Rifah M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about MyOperator?** My experience with MyOperator has been extremely disappointing **What do you dislike about MyOperator?** My experience with MyOperator has been extremely disappointing. The voice broadcast service is unstable, unreliable, and far from what a business expects from a communication platform. What makes it worse is their support. They simply do not respond — neither to emails nor to phone calls. Issues remain unresolved for days, and there is no accountability from their team. This level of unprofessionalism makes the service unusable for any serious business. What I Dislike: Poor call and broadcast quality No response from customer support No follow-up or acknowledgement of issues Unreliable platform performance Recommendation: Based on my experience, I would not recommend MyOperator for any business-critical communication needs unless they improve their service and support drastically. **What problems is MyOperator solving and how is that benefiting you?** Based on my experience, I would not recommend MyOperator for any business-critical communication needs unless they improve their service and support drastically. **Official Response from Simran Tandon:** > We are sorry to hear about your disappointing experience. We understand the importance of reliable communication for businesses and will address the issues with our voice broadcast service and support responsiveness. ### 24. Easy Department-Wise Call Categorization **Rating:** 4.0/5.0 stars **Reviewed by:** Kallol D. | Business Head, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about MyOperator?** You can categories the incoming calls department wise **What do you dislike about MyOperator?** The process feels complicated whenever I need support. **What problems is MyOperator solving and how is that benefiting you?** One toll free number can simplify your various incoming calls **Official Response from Simran Tandon:** > Thank you for sharing how MyOperator is benefiting you. Simplifying incoming calls is one of our main goals. ### 25. Extremely Professional, Prompt Support Made Our Transition Seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Neha S. | General manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about MyOperator?** abhishek.sharma@myoperator.co He has been extremely professional and helpful. His prompt response and resolution has helped in seamless transition **What do you dislike about MyOperator?** we have just about started using the platform **What problems is MyOperator solving and how is that benefiting you?** dashboard has lot of features that should allow the user to run the dialer in optimized way **Official Response from Simran Tandon:** > Thank you for sharing your experience! We are happy to hear that Abhishek's prompt response and resolution made your transition seamless. We hope you find the platform's features helpful in optimizing your dialer operations as you continue to use it. ### 26. Prompt, Responsive Support with Smooth Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Parimal S. | Manager- Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about MyOperator?** A complete one-stop platform for marketing solutions. The team provides good service with prompt responses and excellent support. Overall, a reliable and efficient partner for marketing needs. **What do you dislike about MyOperator?** We initially faced some integration issues with the CRM. However, the team proactively worked on it and resolved the issues from their side. **What problems is MyOperator solving and how is that benefiting you?** Intially we have looking services from various overators like WABA, IVR solutions , Truecaller , telephony, Bt later we all our services moved to MyOperator, We dont need to conatct various vendors for any issues , Got one stop solution. **Official Response from Simran Tandon:** > Thank you for sharing your experience with us. We apologize for the initial integration issues with the CRM, but we're pleased that our team proactively resolved the issues. We appreciate your understanding and patience. ### 27. Exceptionally Smooth Onboarding with Professional, Supportive Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shikha G. | Director- Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2026 **What do you like best about MyOperator?** The onboarding and post-onboarding experience has been extremely smooth. Abhyuday has been kind and supportive, even with the smallest requests. Very happy with the professionalism and overall support. **What do you dislike about MyOperator?** There are certain basic telephony features that are either not available with My operator or are only being treated as feedback for future product development. There should be a mechanism for an annual service/feature request from clients, so these requests can be formally collected and properly evaluated. **What problems is MyOperator solving and how is that benefiting you?** Customer query handling, with a focus on evaluating customer pain points and using insights drawn from data to support ongoing product and service optimisation. **Official Response from Simran Tandon:** > Thank you for your positive feedback on the onboarding experience and the support provided by Abhyuday. We understand your concerns about the telephony features and will take your feedback into consideration for future product development. We appreciate your suggestion for an annual service/feature request mechanism and will explore implementing this in the future. ### 28. User-Friendly, Stellar Support for Customer Calls **Rating:** 5.0/5.0 stars **Reviewed by:** rishit s. **Reviewed Date:** January 23, 2026 **What do you like best about MyOperator?** I like that MyOperator is user-friendly and good to have. The support from Abhay Gupta was excellent, as he explained all points in detail and had a thorough understanding of their products. He responded to all our queries up to the mark and explained the decisions behind the product offerings, which helped us understand how effectively we can use it. The initial setup was also good. **What do you dislike about MyOperator?** I feel MyOperator needs AI features. **What problems is MyOperator solving and how is that benefiting you?** I use MyOperator for all customer calls, managing incoming and outgoing communications effectively. **Official Response from Simran Tandon:** > We're thrilled to hear that you found MyOperator user-friendly and that Abhay provided stellar support. Your feedback about the need for AI features is duly noted, and we're glad to inform you that we've now added AI Voice and Chat Agents to the platform. Kindly contact your account manager to learn more about the AI upgrades. ### 29. Simple, User-Friendly Mobile Dialer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about MyOperator?** The mobile dialer has a simple, user-friendly interface. **What do you dislike about MyOperator?** The basic pricing plans are missing a web user option. **What problems is MyOperator solving and how is that benefiting you?** We use MyOperator for our remote-working team. **Official Response from Simran Tandon:** > Thank you for your feedback! We're glad to hear that you find our mobile dialer interface simple and user-friendly. ### 30. EXCLLENT SERVICES BY SHIVAM SIR **Rating:** 5.0/5.0 stars **Reviewed by:** PEETAMBER KUMAR M. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about MyOperator?** AI CHAT BOT IS VERY HELPEFUL , GOOD SUPPORT AND ADVICE EXLLENT BY SHIVAM MITTAL SIR. **What do you dislike about MyOperator?** NOTHING IS AS OF NOW EXPLORING MORE SOULTION IN MY OPRATOR. **What problems is MyOperator solving and how is that benefiting you?** SELES LEAD AND MARKETING AND IVR SOLUTIONS INTRIGRATED WITH AI CHAT BOT **Official Response from Simran Tandon:** > We appreciate your kind words about Shivam's excellent support and advice. Our AI chatbot is designed to provide helpful support and it's great to hear that it's benefiting you. If you have any suggestions or feedback as you continue exploring more solutions, please feel free to share them with us. ### 31. Could be a better platform for calling Purpose and stable platform. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about MyOperator?** The one thing Ilike is the calling process to manage the clients incoming calls and outbound calls. **What do you dislike about MyOperator?** The major concern for not going further is support from them as there platfrom is so much buggy in which support team take 3-3 hours support session with us in which they waste the time. and the intergation is also disaster in which they have the native api which only works to pass the data into the crm which is of no use. We have a frequency usage on daily basis but this platform doesnt work properly. **What problems is MyOperator solving and how is that benefiting you?** There was no such benfit we got from them as it is a totally waste of time and energy but still the incoming calls gets manged through the agetns from our client we recived the calls. They have to complete revamp the backend to setup and stable platform. **Official Response from Simran Tandon:** > Thank you for sharing your experience with us. We understand the importance of a user-friendly tool and will take your feedback into consideration for future enhancements. ### 32. It is a Reliable call tracking and communication platform, works well for me **Rating:** 4.0/5.0 stars **Reviewed by:** Sathish V. | SEO Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about MyOperator?** It was Easy of setup and it’s Call tracking accuracy is good also they provide a complete dashboard which helps me in easing my tasks **What do you dislike about MyOperator?** Nothing much maybe UI could be more modern in some sections **What problems is MyOperator solving and how is that benefiting you?** After opting MyOperator my missed calls got reduced and at a point there were No call attribution we are able to track everything and work with our marketing enquires **Official Response from Simran Tandon:** > Thank you for sharing your positive experience with MyOperator! We're pleased to hear that the easy setup and accurate call tracking have been beneficial for you. We understand the importance of a modern UI and are continuously working to enhance the user experience. It's great to hear that MyOperator has helped reduce missed calls and improved your marketing inquiries. ### 33. Low Cost and Good Support, but Call Monitoring and Bifurcation Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about MyOperator?** It is suitable for small businesses due to its low cost, and the support from the team is very good **What do you dislike about MyOperator?** They do not have proper call bifurcation and monitoring features. The hold functionality is also limited, and they only provide ATT calculation **What problems is MyOperator solving and how is that benefiting you?** It is suitable for small businesses due to its low cost, and the support from the team is very good **Official Response from Simran Tandon:** > Thank you for sharing your experience. We are glad to hear that you find our support helpful. We understand your feedback about the need for improvement in call monitoring and bifurcation features, and we will take this into consideration for future updates. ### 34. Proactive Service That Resolved My Query Quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal D. | Customer service and Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about MyOperator?** Their service and proactiveness in resolving my query. **What do you dislike about MyOperator?** So far, there’s nothing to complain about, as all the services are good. **What problems is MyOperator solving and how is that benefiting you?** Regarding the missed call, they are helping out to resolve the issue. **Official Response from Simran Tandon:** > Thank you for appreciating our proactive service in resolving your query. We strive to provide efficient solutions to our customers. ### 35. Highly Responsive, Proactive Team That Keeps Everything Running Smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about MyOperator?** The team is very responsive when issues come up, and they’re proactive about making sure everything continues to run smoothly. **What do you dislike about MyOperator?** I haven’t faced any issues yet, so I don’t have anything to mention as a dislike at this time. **What problems is MyOperator solving and how is that benefiting you?** My operator has been pivotal in implementing call patching and Truecaller services for our organisation, ensuring the setup was handled smoothly and effectively. **Official Response from Simran Tandon:** > We appreciate your feedback and are pleased to hear that our team's responsiveness and proactive approach have been beneficial for you. ### 36. Good luck tracking customer missed calls... **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about MyOperator?** Customer support is good. Got great set of features.... **What do you dislike about MyOperator?** We used hubspot and required missed calls to be added as tasks. Their website lists so... But implementing it as an actionable task is a pain.... Never happens. Never worked out... UI is too old and UX feels clunky **What problems is MyOperator solving and how is that benefiting you?** Trying to make contact centre solutions easy to implement **Official Response from Simran Tandon:** > We apologize for the inconvenience you experienced with tracking missed calls and implementing them as actionable tasks. We appreciate your feedback on the UI/UX and will work on improving it. If you have any specific suggestions for features or improvements, please feel free to share them with us. ### 37. Not a good tool for customer support/success call management. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about MyOperator?** Tool UI is simple to use for setting up for internal implementation. **What do you dislike about MyOperator?** Customer support team did not find it user friendly. Use is for daily purpose, but not handy enough. Less features. Integration takes alot of time. **What problems is MyOperator solving and how is that benefiting you?** It is helping in solving inbound and outbound calls. However, not benefitting our team much due to issues in the tool. **Official Response from Simran Tandon:** > Thank you for sharing your experience with us. We understand the importance of a user-friendly tool and will take your feedback into consideration for future enhancements. ### 38. How this company got 5* reviews from some people think about **Rating:** 0.0/5.0 stars **Reviewed by:** Sanu K. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about MyOperator?** User friendly admin panel, until taken package dealing was100% perfect **What do you dislike about MyOperator?** Most of the reviews are not genuine paid reviews, I’m here for saying on my experience with my operator- Best user friendly admin panel, best support until take a package, before what they said you won’t get major features that they ask additional huge money that you can’t afford. They will say refund options with in one month that you won’t get. In my issue they won’t give additional virtual number. As my company wants more numbers that they know that’s why they doing this like most of the customers facing this like issues. You can check first negative reviews then think about want or not. In my concern I moved from this and take Exotel package now I have 19 virtual number and unlimited options with cheaper price. I have lost near 50k with their fake commitment so beware to deal with them. I don’t know how this company have this many reviews finally I understand all positive reviews are paid. I won't say exotel package but 100% if you take package they gonna steal your money. My humble request don't take myooperator **What problems is MyOperator solving and how is that benefiting you?** Nothing solved ### 39. great call aggregating tool at an affordable price. **Rating:** 4.5/5.0 stars **Reviewed by:** Daryl V. | Marketing Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about MyOperator?** The ease of setting up workflows, the ai generated voice assistant andhow economical it is compared to most of the competition. **What do you dislike about MyOperator?** I wish there were more intricate ways of setting uo workflows and more granular settigns ith regards to teams and calls. **What problems is MyOperator solving and how is that benefiting you?** Helps us have a 24x7 ibound call tracker that auto routes potential clients to the correct departments and personel and reduces our dependence on having actual staff available throughout the day. **Official Response from Simran Tandon:** > We're glad to hear that you find MyOperator's call aggregating tool to be great and affordable. We appreciate your feedback on the ease of setting up workflows and the AI-generated voice assistant. We'll definitely take your suggestions for more intricate workflows and granular settings into consideration for future updates. We're pleased to hear that MyOperator is helping you with 24x7 inbound call tracking and auto-routing potential clients, reducing your dependence on staff availability. ### 40. The best cloud telephony solution provider in India **Rating:** 5.0/5.0 stars **Reviewed by:** Chaman C. | Strategy - Sales and Marketing, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about MyOperator?** Super-easy User Interface - The interface of the software is self-explanatory. Without even a demonstration, anybody can understand the software. 24x7 customer support - The support team of MyOperator is pro-active. They are available over telephonic calls, live chat, and email as well. Software advancements very frequently **What do you dislike about MyOperator?** Downsides of MyOperator are: Non-competitive pricing of the product. They do not display all the plans on the website. **What problems is MyOperator solving and how is that benefiting you?** Improving customer calling experience in the business Helping businesses increase leads and have a 24x7 customer support system Handling multiple calls simultaneously with recording the calls Customers need not wait over the calls Customers can talk to a specific person in the company Improving the quality of the business Cloud telephony will help people to track business calls from anywhere in the world ### 41. I am not sure of all the 5 star reviews that I see for myoperator. **Rating:** 0.0/5.0 stars **Reviewed by:** Sunil S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about MyOperator?** Nothing. Hated the experience from day one. If you sign up make sure you dont use a discount code to buy the service. They won't refund if there is a discount code. I don't know why they say its policy. If the product is not working well and if there is a discount code why would I not get a refund. I wasted few weeks trying to get a simple direct answer for this question. **What do you dislike about MyOperator?** I don't think they are a company that would provide services. They just have a product (mediocre) which they milk money from. When the service is not useful for the customer they would not refund the money back saying the refund policy says full refund within the first 30 days. When I asked them your policy doesnt say that you wont do a prorated refund after 30 days they don't answer. Now they say since you have a discount code you cannot get a refund. They just steal money stay away from them. **What problems is MyOperator solving and how is that benefiting you?** They don't even try to solve your problem. They only push the solution they have. All their numbers are already reported in spam database and my students are not picking the calls made through my operator. So the solution is spend more and buy an additional service. All these were never communicated during the initial contract signing or demo. ### 42. The my operator platform works great. The support peoples are updated. **Rating:** 5.0/5.0 stars **Reviewed by:** Manisha Kumari M. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2022 **What do you like best about MyOperator?** Dashboard is very simple and easy to use **What do you dislike about MyOperator?** Nothing like this is there. If you will use it you came to know about it **What problems is MyOperator solving and how is that benefiting you?** We can track the customers number with date, time and recordings over there. ### 43. Easy and useful Software **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit B. | Assistant Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about MyOperator?** To improve our customer service, we've used MyOperator to track the number of calls we've received and who's making them. We use the call log and recording system to keep track of quality and efficiency. **What do you dislike about MyOperator?** As of now there won't be any dislikes for this software and we are happy to use the same. **Recommendations to others considering MyOperator:** MyOperator has pleased us with their services. So far, our experience with the services has been positive, and their sales assistance has been excellent. Highly recommended **What problems is MyOperator solving and how is that benefiting you?** Configure IVR and manage multiple callers at the same time. After hours, route calls to specified agents and be available at all times. Our callers' experience will be improved by transferring calls without disconnecting them. Allow our callers to leave a message on our voicemail system when no agents are available to take the call. Make it easier for our employees to reach each other by using extension dialling. Using call forwarding, you may cut down on the amount of time our callers have to wait. ### 44. Easy and user friendly cloud telephony agent **Rating:** 4.5/5.0 stars **Reviewed by:** Nithin R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about MyOperator?** The UI and the ease of access are supreme with the tool. We have been able to map all our calling needs to my operator and it has been going super smooth every since. **What do you dislike about MyOperator?** The support team has to improve as we do not have a constant connection and any changes mentioned need a lot of time to be implemented. Sometimes there are drops and it disrupts the flow **What problems is MyOperator solving and how is that benefiting you?** Real-time calling and cloud telephony solution. Data integration with the CRM which makes it easy to pop up customer data before call to nudge users to provide better support ### 45. Effective and good quality cloud telephony tool **Rating:** 4.5/5.0 stars **Reviewed by:** Badshah B. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about MyOperator?** Easy to use interface The service standards are premium Have not noticed any sort of service disruption or downtime Tech and customer support is very supportive and helpful Robust API integration with backend system **What do you dislike about MyOperator?** Prices are a bit on a higher side compared to the competitors, but that is worth the service they are providing **Recommendations to others considering MyOperator:** A well-refined cloud telephony product. Must go for both small and large-scale enterprises. **What problems is MyOperator solving and how is that benefiting you?** We used to manage multiple in-house and client-side marketing campaigns and OTP services, using API integration ### 46. The best Operator tool **Rating:** 5.0/5.0 stars **Reviewed by:** Akanksha G. | Client Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about MyOperator?** Myoperator is an application that helps us manage our business 24 hours a day, 7 days a week with IVR support and a proper database of all answered and missed calls. To manage all of the direct calls, the programme is really handy. **What do you dislike about MyOperator?** As of now, I have no dislikes for this software because it allows us to expand our firm without limits. **Recommendations to others considering MyOperator:** We've been using it for about four years, and it's helped us track our business calls; the log and report sections are both beneficial and provide extensive insight into what's going on with our helpline number. It's straightforward to change user and department settings, and the changes are immediately implemented. The final judgment is that the customer is delighted. **What problems is MyOperator solving and how is that benefiting you?** It portrays the business as large and professional, which helps to increase the value and recognition of the brand. It also extends a company's reach 24 hours a day, seven days a week, and routes call to the appropriate departments for quicker resolution of issues. It does not necessitate the installation of any hardware or software. As a result, the structure and other infrastructure costs associated with scaling up are reduced. It also enables you to work from anywhere and at any time. All phone calls, whether made, received, or missed, are recorded. This not only improves the consumer experience but also assures that no leads are lost. It aids in the training of our personnel by allowing them to study and comprehend real-life customer scenarios. ### 47. Best software for Operating the Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Mansi K. | Front Office Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2021 **What do you like best about MyOperator?** In myoperator the way we can manage all the incoming calls is the best thing. **What do you dislike about MyOperator?** As of now no dislikes for the software as it fulfills all the needs of the organization. **What problems is MyOperator solving and how is that benefiting you?** We were facing so many issues while working with manually or over google sheets to maintain the database, so we switched to Myoperator, and now we are using it actively. ### 48. Myoperator for startup **Rating:** 2.5/5.0 stars **Reviewed by:** Nadeem K. | Dispute resolution manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about MyOperator?** It is best for the startup companies, easy to use and best features included. **What do you dislike about MyOperator?** Everytime we need to contact our KAM for adding any new IVR. Need to improve these otherwise best to use. **Recommendations to others considering MyOperator:** Go ahead without thinking...easy to use and cost effective. **What problems is MyOperator solving and how is that benefiting you?** Can connect multiple employees in myoperator. Cost effective and no extra charges by the company. ### 49. All in one cloud telephony package **Rating:** 4.0/5.0 stars **Reviewed by:** Badshah B. | Analyst - Workflow & Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about MyOperator?** Easy to set up interface No need for training to operate the dashboard High volume of calls and sms could be handled easily by their system Good sales and customer support Availability of APIs for backend integration **What do you dislike about MyOperator?** Call routing happens on mobile phone number, could have been handy if we could receive that on web application Mobile app has minimalistic feature Prices a bit higher than competitors **Recommendations to others considering MyOperator:** Highly recommended. Sarv and myoperator provides best cloud telephony services in India **What problems is MyOperator solving and how is that benefiting you?** Client side panels setups were created for some specific marketing events ### 50. Great Solution for Business **Rating:** 4.5/5.0 stars **Reviewed by:** Yagna S. | Senior Manager Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about MyOperator?** MyOperator's UI is easy to use. Awesome features built in to the system to check your business performance. **What do you dislike about MyOperator?** Would be great to provide support on all days since businesses are functional on all days. **What problems is MyOperator solving and how is that benefiting you?** We have IVR services with MyOperator and have helped us with our day to day business. ## MyOperator Discussions - [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for) - [How are you using MyOperator call recording and WhatsApp API for coaching and monitoring?](https://www.g2.com/discussions/how-are-you-using-myoperator-call-recording-and-whatsapp-api-for-coaching-and-monitoring) - 1 upvote - [View MyOperator pricing details and edition comparison](https://www.g2.com/products/myoperator/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-23+01%3A41%3A47+-0500&secure%5Bsession_id%5D=2184fc9e-86c2-4724-8432-5c3ae5f2155d&secure%5Btoken%5D=0974541b1b3d496dbae7bb801323a17bfaff5aec8c996b8b6aca1f0fd6cf9b11&format=llm_user) ## MyOperator Integrations - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) - [Meritto](https://www.g2.com/products/meritto/reviews) - [Mio AI by Meritto](https://www.g2.com/products/mio-ai-by-meritto/reviews) - [SalezShark](https://www.g2.com/products/salezshark/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Truecaller for Business](https://www.g2.com/products/truecaller-truecaller-for-business/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## MyOperator Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Channels** - Voice - Web Chat - Mobile SMS - Email **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Data** - Reliability - Data Security **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Support** - Documentation - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Workforce Management** - Call Monitoring - Performance Evaluation **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Learning** - User Interaction Learning - Error Learning **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insights** - Daily Summary - Sorts Prospects **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Conference Transcripts **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top MyOperator Alternatives - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - 4.6/5.0 (621 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,593 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,359 reviews)