Generated from real user reviews
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Aayush J.
Enterprise (> 1000 emp.)
4.5/5
"Helpful for Segment Flows and Data Management"
What do you like about MoEngage?
Helpful in segment flows and data Easy to use Helpful support from backend team
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Powerful Segmentation and Intuitive Campaigns with Clear Funnel Insights"
What do you like about MoEngage?
MoEngage makes it easy to track user behavior and convert it into meaningful campaigns. The segmentation engine is powerful, you can target users bas
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Powerful Segmentation and Intuitive Campaigns with Clear Funnel Insights"
What do you like about MoEngage?
MoEngage makes it easy to track user behavior and convert it into meaningful campaigns. The segmentation engine is powerful, you can target users bas
Hema S.
Enterprise (> 1000 emp.)
4.5/5
"MoEngage Makes Customer Data Actionable with Easy Segmentation and Personalization"
What do you like about MoEngage?
MoEngage does a great job of turning customer data into action. It’s easy to segment, personalize, and iterate without heavy dependency on tech teams.
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Powerful Segmentation and Intuitive Campaigns with Clear Funnel Insights"
What do you like about MoEngage?
MoEngage makes it easy to track user behavior and convert it into meaningful campaigns. The segmentation engine is powerful, you can target users bas
Hema S.
Enterprise (> 1000 emp.)
4.5/5
"MoEngage Makes Customer Data Actionable with Easy Segmentation and Personalization"
What do you like about MoEngage?
MoEngage does a great job of turning customer data into action. It’s easy to segment, personalize, and iterate without heavy dependency on tech teams.
See Related User Reviews
Aayush J.
Enterprise (> 1000 emp.)
4.5/5
"Helpful for Segment Flows and Data Management"
What do you like about MoEngage?
Helpful in segment flows and data Easy to use Helpful support from backend team
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Powerful Segmentation and Intuitive Campaigns with Clear Funnel Insights"
What do you like about MoEngage?
MoEngage makes it easy to track user behavior and convert it into meaningful campaigns. The segmentation engine is powerful, you can target users bas
See Related User Reviews
Aayush J.
Enterprise (> 1000 emp.)
4.5/5
"Helpful for Segment Flows and Data Management"
What do you like about MoEngage?
Helpful in segment flows and data Easy to use Helpful support from backend team
Aviral G.
Enterprise (> 1000 emp.)
4.0/5
"Boosts Campaign Efficiency with Multi-Channel Support"
What do you like about MoEngage?
I like the interactive campaigns we can have at different stages of the order journey and the number of channels it supports, including WhatsApp and e
See Related User Reviews
Aviral G.
Enterprise (> 1000 emp.)
4.0/5
"Boosts Campaign Efficiency with Multi-Channel Support"
What do you dislike about MoEngage?
MoEngage is not able to conversationally interact with customers, meaning it doesn't rely on customer responses, and its WABA connectivity could be im
Dung V.
Mid-Market (51-1000 emp.)
4.0/5
"MoEngage - Affordable CRM Solution"
What do you dislike about MoEngage?
Event setup and data mapping can be unclear, requiring detailed definitions from the start. MAU-based billing may overcount users switching browsers.
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Powerful Segmentation and Intuitive Campaigns with Clear Funnel Insights"
What do you dislike about MoEngage?
Complex segments can become difficult to manage without strict naming discipline.
Sumit P.
Mid-Market (51-1000 emp.)
4.5/5
"Powerful Segmentation and Intuitive Campaigns, Effortless User Journey Insights"
What do you dislike about MoEngage?
The UI can feel slightly slow when switching between heavy analytics reports. Event names and attributes need strict consistency, any naming mismatch
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Powerful Segmentation and Intuitive Campaigns with Clear Funnel Insights"
What do you dislike about MoEngage?
Complex segments can become difficult to manage without strict naming discipline.
Hema S.
Enterprise (> 1000 emp.)
4.5/5
"MoEngage Makes Customer Data Actionable with Easy Segmentation and Personalization"
What do you dislike about MoEngage?
The platform is powerful, but it can feel overwhelming at first. There’s a learning curve before you fully unlock its potential.
See Related User Reviews
Aviral G.
Enterprise (> 1000 emp.)
4.0/5
"Boosts Campaign Efficiency with Multi-Channel Support"
What do you dislike about MoEngage?
MoEngage is not able to conversationally interact with customers, meaning it doesn't rely on customer responses, and its WABA connectivity could be im
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Effortless Funnel Building and Real-Time Segmentation"
What do you dislike about MoEngage?
Funnels with very high data volume sometimes take a bit longer to load. If event names are not standardized well, funnel building becomes messy, this
See Related User Reviews
Hema S.
Enterprise (> 1000 emp.)
4.5/5
"MoEngage Makes Customer Data Actionable with Easy Segmentation and Personalization"
What do you dislike about MoEngage?
The platform is powerful, but it can feel overwhelming at first. There’s a learning curve before you fully unlock its potential.
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Effortless Customer Insights and Engagement with an Intuitive Interface"
What do you dislike about MoEngage?
Although it's fine but sometimes feels a bit complex while setting up advance automation and segmentation.
The ease to use and user-friendly interface. Review collected by and hosted on G2.com.
Sometimes some features don't work as expected Review collected by and hosted on G2.com.
MoEngage has multiple features which makes it easy to engage and retain effectively. Review collected by and hosted on G2.com.
The initial integration is challenging and it is expensive. Review collected by and hosted on G2.com.
This is very good platform. It is very useful for business. It allows handling emails and pushing the notifications. It is a good experience. Review collected by and hosted on G2.com.
Lacking in the live feature and there are limited elements Review collected by and hosted on G2.com.
This is best Tool for gaining insights on business, finding customers through email marketing and analysing the growth Review collected by and hosted on G2.com.
It is a little bit expensive compared to other similar tools. Review collected by and hosted on G2.com.
Push notifications and creating campaigns to send emails and get the best leads to our organization. Review collected by and hosted on G2.com.
Not disliking MoEngage all good, everything is perfect. Review collected by and hosted on G2.com.
I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an amazing admin user experience in terms of setting up flows to support re-engagement and retention, and this has a cost associated with it in terms of learning the tools and inefficiencies with setting things up quick and easily, but it is a solid tool that allows you to do a lot at a competitive price point. Review collected by and hosted on G2.com.
I have had maybe the worst experience with Moengage that I've ever had as a customer during my 6 years running my business, to the point that I've lodged a formal complaint with the consumer watchdog in my country for what appears to be a breach of consumer and corporate law on their part. In my opinion Moengage unfortunately is one of those bad faith companies that make it extremely difficult to cancel your contract with them. But in a way that is way beyond the usual practices you can experience with subscription software. Not only do they not provide a way for you to cancel your subscription through their platform, they ignored 4 separate written attempts I made over 6 months to cancel our subscription repeatedly. This was when our business was experiencing financial difficulties and yet they continued to charge us money and refused to cancel the subscription in clear breach of their own terms of service. They ignored more than 10 emails I sent giving notice to terminate the contract, treated me with contempt when they did respond once and then went back to ignoring my emails, and then continued charging us thousands of dollars a quarter for a service we no longer wanted to use or were using. I tried changing our company bank details to prevent them from continuing to charge us and then they just used the old bank account details they had on file for us to continue to charge us money. It honestly is shocking to me that an established company with good reviews online has been this awful to deal with. I'm at a point where I'm disputing the charges with our bank and trying to block them from charging us in future via my bank, while they continue to completely ignore my cancellation attempts. To reiterate - we are totally within our rights to cancel the contract - there is nothing in there about fixed terms, and we gave more than the 30 days required notice. Keep in mind this is for a standard subscription contract that we are legally entitled to cancel by emailing them. So as one business owner to another, I advise you please do not to go with these guys and just pay a bit more for a reputable service that doesn't treat their customers this way. At a point when my business was struggling, it's been a kick in the pants that is just so avoidable if they would treat their customers as human beings and with the normal respect afforded to people. It honestly feels criminal to me at this point and has taken up hours of my time trying to resolve something that should be simple and straightforward. Bottom line - save yourself the trouble and please go with another provider. Review collected by and hosted on G2.com.
It is best tool for the marketing, product growth and also creating creative dashboards Review collected by and hosted on G2.com.
It is little unfriendly to user some trouble shoot and also it is expensive compared to other tools. Review collected by and hosted on G2.com.
Ease of use, Cover all important channels - Whatsapp, SMS, Email, RCS, Call center. It has ready to use plug-play APIs, which seamlessly integrate with almost all the systems. Strong customer support which resolves issues in a short span of time. Review collected by and hosted on G2.com.
Multiple integrations required in SDK to enable various features on the app. Review collected by and hosted on G2.com.
Popup Notification and creating segments for our campaigns. Review collected by and hosted on G2.com.
Nothing is there to dislike about MoEngage, everything is good. Review collected by and hosted on G2.com.
MoEngage provides the best segmentation and is a tool that I would recommend my peers to have for the great customization that it offers in the campaign section. Review collected by and hosted on G2.com.
Although there are a few really helpful features but the way MoEngage gives response to them could be upgraded, and we users could be left with more enhanced usability. Those features could include User Paths. Review collected by and hosted on G2.com.