MoEngage does a great job of turning customer data into action. It’s easy to segment, personalize, and iterate without heavy dependency on tech teams. Review collected by and hosted on G2.com.

The platform is powerful, but it can feel overwhelming at first. There’s a learning curve before you fully unlock its potential. Review collected by and hosted on G2.com.

I like the clean UI and UX of MoEngage.. Review collected by and hosted on G2.com.

Sometimes browsers load slowly. Multiple times it had happen in the past. Review collected by and hosted on G2.com.

MoEngage excels at providing a unified platform for personalized customer engagement across multiple channels — push notifications, emails, in-app messages, SMS, and more. Its intuitive journey builder and segmentation tools make it easy to create contextual, automated campaigns based on user behavior and lifecycle stage.

The analytics dashboard offers actionable insights, helping us constantly optimize performance and conversion. The integration process was smooth, and the support team has been proactive and responsive throughout our usage. Review collected by and hosted on G2.com.

While the platform is feature-rich, it can feel a bit overwhelming at first, especially for new users or teams without a dedicated CRM/MarTech resource. Some advanced features like funnel analysis or cohort comparisons could be more user-friendly in terms of UI/UX.

Also, the learning curve for creating complex journeys or understanding attribution metrics can be steep — better in-platform guidance or tooltips would help. Review collected by and hosted on G2.com.

The personalized brand orchestration along with multichannel messaging from web, email and sms which helps to engage with customer on every front Review collected by and hosted on G2.com.

The interface can be a bit overwhelming for new user and pricing is something that team can work on Review collected by and hosted on G2.com.

I like best about MoEngage is how it provides deep insights into user behavior and makes funnel analysis very intuitive Review collected by and hosted on G2.com.

session-related attributes are missing, like session id, session concluded Review collected by and hosted on G2.com.

easy using system,very supportive and quick response Review collected by and hosted on G2.com.

support team need to take quick response on a complaint with time Review collected by and hosted on G2.com.

What I like about MoEngage is the user property and user affinity they provide to make customer targeting so easy, and the RFM Segmentations that will help us target users at the correct time and create different user Funnels. Review collected by and hosted on G2.com.

Integration of MoEngage is a little tricky. It needs connections to connect to them and data from various CRM providers and outside parties. Also, some unwanted backend errors were there, causing problems in creating and running campaigns in MoEngage. Review collected by and hosted on G2.com.

What I like best about MoEngage is its comprehensive and user-friendly platform that makes it easy to manage and optimize multi-channel campaigns. The intuitive interface allows us to seamlessly engage with our audience through personalized messaging across email, SMS, push notifications, and more. Additionally, their customer support is outstanding—always responsive, knowledgeable, and eager to help us get the most out of the platform. The actionable insights and analytics provided by MoEngage have also been crucial in driving informed decisions and improving our overall customer engagement strategy. Review collected by and hosted on G2.com.

While MoEngage is a powerful platform, there are a few areas that could use improvement. The platform's reporting capabilities, although robust, could benefit from more customization options to better tailor insights to our specific needs. Occasionally, the system can be a bit slow when handling large datasets, which can be frustrating when working under tight deadlines. Additionally, while the platform is generally intuitive, there is a slight learning curve for new users when navigating more advanced features. However, these issues are relatively minor compared to the overall benefits the platform provides. Review collected by and hosted on G2.com.

MoEngage offers a wide range of features that make user engagement easier. What I like best is the Personalization, which allows me to create customized campaigns, ensuring I target the right audience with relevant content. I also like the User Segmentation feature for refining my audience. Additionally, the platform’s Comprehensive Analytics provide detailed reports on user behavior and engagement with my campaigns. Lastly, the Omnichannel Campaign feature allows me to engage users through multiple channels, such as email, push notifications, and in-app messaging. Review collected by and hosted on G2.com.

Things I dislike about MoEngage is that the learning and exploring can be a bit tricky for new users, especially when navigating all the features. Also, the delays in loading the campaigns when you search it is a little annoying. Review collected by and hosted on G2.com.

easy to launch campaign, Can be used for daily campaign, easy to integrate with any service provider Review collected by and hosted on G2.com.

Support team is bit slower, they take atleast a day to solve basic queries Review collected by and hosted on G2.com.