Marchex Reviews & Product Details

Ability to track and understand the lead sources and ability to qualify leads to better understand the costs of my marketing efforts. Review collected by and hosted on G2.com.

It can be difficult to explain and have clients understand what call tracking is and how it works. A down and dirty simple explanation could help us turn more clients onto the service. Review collected by and hosted on G2.com.

The wide-ranging options, the amazing customer service, the ease of use...how could I choose only one thing when the company is so wonderful. They make my workload run smoothly. Review collected by and hosted on G2.com.

Not a single thing, my experience with Marchex is completely positive. Review collected by and hosted on G2.com.

Setting up multiple campaigns and adding things like whisper files is really easy, plus I like how easy it is for my clients to log in and review their phone calls. Review collected by and hosted on G2.com.

The admin dashboard design is dated and removing numbers is a manual process Review collected by and hosted on G2.com.

The attention the team (our direct contacts and supporting members) give to our team (at the agency) and our client. Review collected by and hosted on G2.com.

I wish there was an ATL office or southeast hub so that we could meet, strategize and discuss performance in-person. Review collected by and hosted on G2.com.

Interface has been very helpful for client. Able to allow them access to their own data. There are many great uses with the call recording. Review collected by and hosted on G2.com.

Global features - Need more. Can't always set each feature at the campaign level. Would be better with more opportunities. Review collected by and hosted on G2.com.

The call DNA feature is a fantastic visualization for our client which helps them better understand how incoming call leads are being managed (or mismanaged) by their support staff. Review collected by and hosted on G2.com.

Previously the xmlrpc API was slow and cumbersome to deal with, however the new JSON API has been great and the performance much improved. Review collected by and hosted on G2.com.

The reps that were with me answered all my questions and were very nice!! Very rare from my experience. Review collected by and hosted on G2.com.

I wish there was a better way to see what features we have or don't have with our current contract. Review collected by and hosted on G2.com.

My company, SkilCheck, is a mystery shopping company and we listen to real customer calls and evaluation the employees salesmanship. Marchex makes it easy to listen to live customer calls. Review collected by and hosted on G2.com.

Actually, nothing. We wish more of our clients used Marchex. Review collected by and hosted on G2.com.

I like that Marchex allows me to listen to my sales agents calls so I can provide coaching to those in need. Review collected by and hosted on G2.com.

I don't like that the transcripts don't capture conversations clearly. Review collected by and hosted on G2.com.

The responsiveness, service and friendly team. Turnaround is fast even though they are on the west coast. Review collected by and hosted on G2.com.

I would like to be able to test call dna feature, but haven't been able to do so as of now. Review collected by and hosted on G2.com.