Marchex Reviews & Product Details

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.

Seller

Marchex

Discussions

Marchex Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Jana Baker

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

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Top-Rated Alternatives

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User Insights

Average based on 184 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Marchex Media

Marchex Demo - Accurately Attribute Calls, Form Fills, and Texts

Know which marketing efformakes campaign creation and management quick and easy Easily integrate with Google Analytics, Adobe Analytics, or your CRM to track sales and map the customer journey.

Marchex Demo - Increase Your Return on Ad Spend

Understand call outcomes using Conversation Intelligence.

Marchex Demo - Get Credit For Marketing-Driven Sales

Prove the value of your marketing efforts.

Empower Sales to receive real-time alerts when a caller showing high purchase intent doesn’t buy. *Available as an add-on product.

G2 reviews are authentic and verified.

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Alycia W.

Client Success Specialist

Marketing and Advertising

Mid-Market (51-1000 emp.)

2/14/2018

"Marchex Makes Call Tracking Easy"

5/5

What do you like best about Marchex?

What I like best about Marchex is its ease of use. The first time I set up an account and added phone numbers, I was intimidated, thinking I might make a mistake. The process was so easy that I had no issues during or after setup. With all of the data available, ad tracking across other platforms can become overwhelming and confusing. Marchex uses a simple interface that is easy to navigate and reporting is straight to the point, making it easy to see only the results you want and not a bunch of extra information. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

There isn't really anything I dislike about Marchex. I appreciate how easy call tracking has been made by using their services. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/23/2015

"Marchex user for 10 years"

5/5

What do you like best about Marchex?

I have used Marchex for 10 years. The service is incredible whenever I have a question or a minor problem. Letting my clients know whenever they get a call reinforces the value we provide. The monthly reports directly to my clients keeps them coming back month after month. The ability to listen to calls is amazing when a client suspects the worst. I have been able to save every client complaint with tangible results and the names of leads that have come in. The system has helped my business grow and to maintain existing customers for years. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I find nothing wrong that I would correct. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

Great way to track calls, pricing and service are superior Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

When a client feels that results are lacking, I can listen to calls and give them feedback as to all the leads received. With this system I can spot problems before the client and make needed corrections to my advertising efforts. Review collected by and hosted on G2.com.

Anthony S.

Paid Search Specialist, Account Manager, Search Engine Marketing|SEM|PPC|Paid Search Consultant

Marketing and Advertising

Mid-Market (51-1000 emp.)

12/28/2017

"Good basic call tracking software"

4.5/5

What do you like best about Marchex?

The UI is pretty user friendly. It is easy to pull reports based on what you are looking for. It also integrates nicely with Marin. Their customer support is very helpful and knowledgable about the product. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I wish it had more integrations with other third party platforms. I would also be nice to be able to set up automated reoccuring reports based on criteria that you provide. Review collected by and hosted on G2.com.

Thomas B.

Small-Business (50 or fewer emp.)

2/13/2018

"Great phone tracking system"

5/5

What do you like best about Marchex?

Simple to use and follow, javascript rewrites to dynamically change tracking numbers on websites, all generated by a script and a refferer. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Interface looks antiquated, could be refreshed. But does the job Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/15/2018

"Marchex Review"

5/5

What do you like best about Marchex?

It’s extremely important for me to be able to track my clients online activity. Marchex is a valuable tool that’s helps with this task. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

In a previous life with a previous company we were having issues with dirty CTNs. The need to do a better job of scrubbing those numbers. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/15/2018

"Very useful, quick support!"

4.5/5

What do you like best about Marchex?

The visuals that make data easy to see and understand. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I don't like tha I must email support for most help - although support received has been good and timely. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

Play around and set up automatic report delivery. Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

Analyzing marketing material performance - I like having calls to track back to specific pieces to audit internal recording of leads, and I like that I can listen to the calls and see quick analytics spliced in many ways. I also like to see where calls come from each day, and how call trends for different groups or numbers go. Review collected by and hosted on G2.com.

Dora T.

Small-Business (50 or fewer emp.)

2/15/2018

"It has been insightful and easy to use"

4.5/5

What do you like best about Marchex?

I enjoy the call log function, user tracking and the automated reports. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

It is hard to cancel an automated report and hard to fast forward within the calls in Google chrome Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

2/13/2018

"Easy to use"

4.5/5

What do you like best about Marchex?

Easy to order numbers, easy to set up, and easy to understand results. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

After requesting numbers, the wait time it takes to receive those numbers takes a while. Review collected by and hosted on G2.com.

Kevin S.

COSSD Sales Manager

Information Services

Mid-Market (51-1000 emp.)

4/11/2017

"Usage is key to ad sales and Marchex is key to showing usage!"

5/5

What do you like best about Marchex?

The flexibility, reporting and analytics all come together with Marchex Call Tracking! I have employed the services of Marchex in the last three companies to track, measure and prove usage in various advertising formats. We have also sued the Marchex Tracking Numbers to measure responses to our own advertising. The reports are detailed, visual and simple to understand. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Many report options but no way I can see to template a report for quick access. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

I tried many, always come back to Marchex! Best value, reports, options and reliability! The ability to show the DNA of every call to a customer not only elimiantes any question of performance of the ad, it sets us up as reliable and provable providers of advertising! Providing analytics for a digital advertising placement is great, everyone can do that. But providing the actual call DNA including a recording of the actual call knocks it out of the park! Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

Proving usage of both print and digital advertising with detail and third party credibility gives us an edge that dominates our competition! Review collected by and hosted on G2.com.

Jordan F.

Founder & Marketing Specialist www.moonandowl.com

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/5/2017

"Solid Services + Measurable Results = More Profit for My Agency"

4.5/5

What do you like best about Marchex?

The ability to clearly show a client what is working and provide them an ROI/cost of acquisition per channel. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Nothing. The customer service is stellar and easy to understand. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

If you need a simple, proven way to substantiate your marketing efforts are working on behalf of the service-oriented or direct response client, I can think of no better way than Marchex's phone tracking.

We also use it to evaluate calls and do training to improve conversions. Many times a CEO or company manager is very surprised to listen to how his or her call center or call receivers are handling calls. Of course, if the call is answered in a great fashion, it gives him or her the opportunity to celebrate the employee! Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

The ability to answer anytime a client asks, What is the campaign or media channel really doing for us? Review collected by and hosted on G2.com.