Marchex Reviews & Product Details

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.

Seller

Marchex

Discussions

Marchex Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Jana Baker

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 184 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Marchex Media

Marchex Demo - Accurately Attribute Calls, Form Fills, and Texts

Know which marketing efformakes campaign creation and management quick and easy Easily integrate with Google Analytics, Adobe Analytics, or your CRM to track sales and map the customer journey.

Marchex Demo - Increase Your Return on Ad Spend

Understand call outcomes using Conversation Intelligence.

Marchex Demo - Get Credit For Marketing-Driven Sales

Prove the value of your marketing efforts.

Empower Sales to receive real-time alerts when a caller showing high purchase intent doesn’t buy. *Available as an add-on product.

G2 reviews are authentic and verified.

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Trisha H.

Account Director

Mid-Market (51-1000 emp.)

2/16/2022

"Excellent call tracking service"

5/5

What do you like best about Marchex?

Marchex has a simple interface with advanced functionality that makes it easy to request numbers, program ad campaigns, monitor results. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I have no complaints or dislikes. Marchex is the best call tracking service I've used in my career. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

Compare Marchex to its competitors, and you'll see that, hands down, it beats them in most categories. Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

Marchex is helping me provide transparency in campaign reporting to my clients, who previously struggled to understand the success of their marketing efforts due to poor attribution. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Trisha,

Thank you for the highly positive feedback! We are happy to learn you are finding good value with our platform.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

10/24/2022

"Highly Recommend Marchex"

5/5

What do you like best about Marchex?

It's easy to use and setting up campaigns is not complicated. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I can't say there is anything I dislike. Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Thank you for the positive feedback! We're glad that the product was such a success with your team, and we appreciate your business.

David K.

Director- Performance Advertising

Small-Business (50 or fewer emp.)

3/29/2022

"We get them calls."

4.5/5

What do you like best about Marchex?

Responsive good people who work at marchex. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The payout is not always the highest and they do not always have exclusive offers. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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David,

Thank you for providing valuable feedback to our team. We appreciate your taking to the time to write a positive review.

Dennis A.

Digital Strategy Director

Small-Business (50 or fewer emp.)

3/23/2022

"Solid, easy-to-use platform"

4.5/5

What do you like best about Marchex?

Marchex integrates easily with pixel placements and is able to track many helpful metrics. A huge plus is that it integrates with Tapclikcs. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The onboarding and setup process was lacking. The learning curve was not too steep however I think we could have leveraged some of the options better. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Dennis,

Thank your for sharing your experience with Marchex. We appreciate the feedback around the setup process and this is an area we continually strive to improve. Glad to hear you are seeing value from call recordings.

Whitney H.

Owner and CEO of a Web Marketing Business - Web Design,Social Media,SEO

Marketing and Advertising

Small-Business (50 or fewer emp.)

3/31/2022

"Carolina Web Consultants"

4.5/5

What do you like best about Marchex?

Pricing and how fast the account could be set up Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Initially confusing on set up...Reporting is weak Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Whitney,

Thank you for sharing your feedback and your positive experience with Marchex. Your opinion is important to us as we strive to exceed customer expectations.

Kevin B.

President

Small-Business (50 or fewer emp.)

11/24/2015

"Great Value"

5/5

What do you like best about Marchex?

The ability to put tracking numbers for clients wherever we need to, whether print or online, and be able to correlate the calls to specific campaigns is priceless. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The only thing there is to dislike, which is not their fault, is the influx of spam dialers who seem to find their way to some of the numbers. But Marchex is working on that, and it isn't their fault. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

3/29/2022

"Excellent Services"

5/5

What do you like best about Marchex?

What I like most is the ability to review incoming phone calls. Additionally, the dashboard is very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

On rare occasions, the calls are not available for review. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Thank you for sharing your experience with Marchex.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/17/2015

"Marchex - the best call tracking option on the market"

4.5/5

What do you like best about Marchex?

the ease of use and ability for clients to access anything on their own while using a white labeled interface Review collected by and hosted on G2.com.

What do you dislike about Marchex?

deletion of numbers and a few other tasks are sometimes tedious. I would love to be able to email support to take care of some items as well Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

Try it! You won't regret it. We went through a few different systems 4 years back and were extremely happy with Marchex, and would never look back. We have no need to even try another similar vendor as we are happy with the product Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

Tracking marketing dollars, I am able to see which ads perform and which do not Review collected by and hosted on G2.com.

Griner Moving S.

Sales Manager

Small-Business (50 or fewer emp.)

10/4/2019

"So helpful "

5/5

What do you like best about Marchex?

We love marchex to be able to review previous call recordings. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I feel that marchex does not catch all of our calls and so there is sometimes a call recording needed that we can't find Review collected by and hosted on G2.com.

Kat R.

Mid-Market (51-1000 emp.)

2/20/2018

"Already Recommended - Y'all make life easy."

5/5

What do you like best about Marchex?

Affordable. Easy to use. Customer Service is better than any other. I've always had prompt help. Staff is knowledgeable and easy to understand. AND THE CALL DNA!! When you got that, it was SO GREAT to visually be able to hop around calls, see how many rings we take to answer, and more. Really great stuff. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Sometimes the interface will seem to pop you out to the main dashboard when I expect it to keep me in the customer dashboard. Then I have to re-select my main account to keep navigating. Not a big deal. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

We've already recommended Marchex to a number of companies within our Mobile Electronics Specialists of America partners. Many have reached out to us after demonstrating how well Marchex works for us. We love that multiple users can engage and listen to their staff to help throughout training and improving customer service. I don't think we fully utilize the tags and other call analytics within Marchex to make discussions in house and reporting easier. Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

Call analytics mainly, and also reviewing how our employees handle customers on the phone. This helps us shape how we guide our employees, how our employees guide our customers, and helps us to stay consistent across 18 locations. Review collected by and hosted on G2.com.