---
title: Loris Reviews
meta_title: 'Loris Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 11 reviews by the users' company size, role or industry to
  find out how Loris works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 11
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Loris Reviews
**Vendor:** Loris  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 11
## About Loris
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.






- [View Loris pricing details and edition comparison](https://www.g2.com/products/loris/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-21+13%3A14%3A18+-0500&secure%5Bsession_id%5D=fd7c2144-1970-46a5-ab55-92624d79b3e8&secure%5Btoken%5D=6ee417412172c8e0c11de8ff1ec2b7ef3193358187600a677215d4bdc30b8879&format=llm_user)

## Loris Features
**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement

**Setup**
- Integration
- Maintenance
- No-Code

**Platform**
- Health Score
- Notifications

**Generative AI**
- AI Text Summarization

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Inbound Screen Pop
- Persistent Data

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Support Automation**
- Intelligent Routing
- Transcripts

**Data**
- Security
- Data Visualization

**Predictions**
- Service Quality Assurance
- Analytics
- Artificial Intelligence
- Sentiment

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Performance**
- Integrations
- Compliance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording

**Feedback Sources**
- Customer Service Channels

**Analysis**
- Automation
- Named entity recognition
- Keyphrase Extraction
- Topic Analysis
- Sentiment Analysis
- Syntax/Part of Speech Parsing

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Customization**
- Pre-Built Parameterization

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Generative AI**
- AI Text Summarization

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