Top 10 Loris Alternatives & Competitors

(11)4.8 out of 5

Explore the best alternatives to Loris for users who need new software features or want to try different solutions. Other Customer Service Software is a widely used technology, and many people are seeking popular, reliable software solutions with session summary notes, intelligent routing, and omnichannel. Other important factors to consider when researching alternatives to Loris include reliability and ease of use. The best overall Loris alternative is Playvox Quality Management. Other similar apps like Loris are Salesforce Service Cloud, Dialpad Connect, NiCE CXone Mpower, and evaluagent. Loris alternatives can be found in Other Customer Service Software but may also be in AI Customer Support Agents Software or Contact Center Quality Assurance Software.

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Best Paid & Free Alternatives to Loris

Playvox Quality Management
Salesforce Service Cloud
Dialpad Connect
NiCE CXone Mpower
evaluagent
Fin by Intercom
Talkdesk
JustCall

Top 10 Alternatives to Loris Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Loris stacks up to the competition, check reviews from current & previous users in industries like Consumer Goods, Retail, and Health, Wellness and Fitness, and find the best product for your business.

Playvox Quality Management

By Playvox

4.8/5

(1,162)

Product Description

Reviewers say compared to Loris, Playvox Quality Management is:

Better at meeting requirements

Easier to admin

More usable

Categories in common with Loris:

Contact Center Quality Assurance

Salesforce Service Cloud

By Salesforce

4.4/5

(7,164)

Product Description

Reviewers say compared to Loris, Salesforce Service Cloud is:

Better at meeting requirements

Categories in common with Loris:

Contact Center Quality Assurance

Conversational Support

By Dialpad

Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Reviewers say compared to Loris, Dialpad Connect is:

Better at meeting requirements

Categories in common with Loris:

Feedback Analytics

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evaluagent

By EvaluAgent

4.5/5

(414)

Product Description

Reviewers say compared to Loris, evaluagent is:

Better at meeting requirements

Categories in common with Loris:

Contact Center Quality Assurance

Speech Analytics

Conversation Intelligence

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to Loris, Fin by Intercom is:

Better at meeting requirements

Categories in common with Loris:

Conversational Support

Talkdesk

By Talkdesk

4.4/5

(2,492)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to Loris, Talkdesk is:

Better at meeting requirements

Categories in common with Loris:

Contact Center Quality Assurance

By Saas Labs

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Loris:

Contact Center Quality Assurance

Speech Analytics

Contact Center

Conversation Intelligence