Learning Pool - Platform Reviews & Product Details

The support that is available, as I have only been managing our LMS for a couple of weeks, the support received has been invaluable. Review collected by and hosted on G2.com.

no comments as yet as I am still learning and developing with this. Review collected by and hosted on G2.com.

The ability to adapt and amend the content & the LMS has been a massive positive. This has enabled our organisation to be agile to the needs and demands of our team Review collected by and hosted on G2.com.

I haven't found downsides yet! It has been an excellent system. Review collected by and hosted on G2.com.

Learning Pool provided a brilliant insight to their product on their event Learning Pool live 2022. It has shown me the great advanced features on things we didnt know was avaliable on the market. The customer service was great and were willing to answer any questions we had. They go the extra mile.

What I liked the best is how it is very well customized. Review collected by and hosted on G2.com.

At the moment probably the cost considering the current economy however nothing else I can think of to put me off using the platform. Review collected by and hosted on G2.com.

I have worked with Learning Pool since 2016. I've joined a new organisation in the last few months and, it's my mission to get a Learning Pool system in ASAP. There wasn't even a doubt in my mind about who I wanted to work with. Review collected by and hosted on G2.com.

Nothing yet... The business development team have been a dream. Review collected by and hosted on G2.com.

System is intuitive & support staff are amazing. Implementation was smooth & went according to original timelines. Review collected by and hosted on G2.com.

Numerous issues were experienced with courses being downloaded from Adapt which are ongoing, 6 months later. Review collected by and hosted on G2.com.

Learning Pool understand our strategy and organisation and really work with us to ensure we get the best out of our system (ELevate) at our pace. The Support Service is excellent - no issue is too much trouble - their relationship management is spot on! Review collected by and hosted on G2.com.

Genuinely - there's nothing to dislike. It always feels like we're working as part of a team to achieve the same goal. Really like the way that Learning Pool will offer suggestions or anticipate our needs - we like to try out something different! Review collected by and hosted on G2.com.

Having control of the design of the dashboards and course pages to respond to user feedback. The range of activities that can be used on a course page to create an interesting learning experience. Review collected by and hosted on G2.com.

The behaviour of certifications - learners returned to the original certification pathway when the certification expires without being able to set a period. Difficult to present graphs on dashboards. Review collected by and hosted on G2.com.

Customer service available out of hours and always respond quickly and efficently. How customisable the site is to meet lots of different learning needs Review collected by and hosted on G2.com.

Can't bulk upload seminar events so as we have 1,000 of training courses a year this is very time consuming Review collected by and hosted on G2.com.

You can bespoke the look and feel to suit your business and your brand. There is a wealth of functionality that can be utilised to allow you to provide the best learner experience. Add to that the customisable off the shelf content which really allows you to own the full learning experience and deliver a proposition that is aligned to your business.

The support desk are always available to answer any questions and they do so promptly and fully whether raised by phone or through the customer portal. As its a cloud based system their support team can see what we see and help us solve problems in real time.

Our Account Manager has taken the time to get to know us as a business and how we want to use the LMS. They always listen to our feedback and get us involved in opportunites that they know will benefit us and them as our provider.

That we can understand the inner workings of the LMS, doing our own problem solving and delivering the LMS to our business in a way that suits us. Having ownership of it means our learners can get the best out of it to suit their learning preferences and development plans whilst ensuring we remain compliant where and when we need to. Review collected by and hosted on G2.com.

We utilise the Admin profiles heavily, feedback here is very specific to certain functionality:

- There are some interesting quirks in the system, i.e. you have to log out completely to log back in when you switch between users if investigating a learner profile.

- It would be great to have more help on hand when new functionality is released. i.e. Dashlets, this was released with very little support on how to utilise them they way we wanted to or make them look engaging in the same way LP marketed them, ours look very 2d and flat in comparison

- When a learner books onto a workshop or seminar it could be 4-5 hours before they receive their confirmation email. Consumers expect immediacy with these items generally. we would like to see this improved.

- Lack of investment in improving Adapt - given we have been in a virtual delivery space the last two years Adapt seems no further forward so could be missing engagement opportunities.

- The Academy - the user guides are very limited and rarely find the answers to our questions however the support team are very helpful so our default is to use them rather than use the Academy.

- Sometimes there can be a disconnect between how LP advise the LMS should be used vs. how we want to use it for our business whch can negate the bespoke selling point. Review collected by and hosted on G2.com.

The support they offer when you are first getting started and how they allow you to grow in your role through use of the platforms. Review collected by and hosted on G2.com.

The speed at which they implement change can be slow and they can often tell you "how they would do it" and not take the time to understand how you want it done. Review collected by and hosted on G2.com.