# ShopWorks Reviews **Vendor:** ShopWorks Software **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 25 ## About ShopWorks ShopWorks is a robust and comprehensive Workforce Management Software powered by cutting-edge AI and Machine Learning. As a vital part of your best-of-breed solutions, ShopWorks is expertly designed to optimise your workforce, maximising revenue and automating management tasks. Experience the power of true automation, labour and cost optimisation, and efficient staff management that boosts engagement and drives bottom-line benefits. Trust ShopWorks to revolutionise your business, making it smarter, faster, and more efficient. ## ShopWorks Reviews ### 1. Easy to use and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ShopWorks?** Nice and concise allowing lots of data to be held in one place. Easy to buld rotas using different methods based on rota pattern. Data that can be produced from the reports have become essential in managing the staffing side of the business. Interface is user friendly both on the managers dashboard and essentially on the staff portal **What do you dislike about ShopWorks?** Could be helpful to be able to save a persons rota pattern against their name so if there is a change of role it makes it easier to alter the rotas. As a user with a casual contract and a permanent contract, there have been issues with holidays being in the wrong pots which can become very confusing for someone who is on it daily, so I dread to think what it is like for those who use it less frequently than myself. **What problems is ShopWorks solving and how is that benefiting you?** N/A - issues are delt with by our Peoples team so no issue is being resolved for myself personally by Shopworks **Official Response from Mujtaba Shah:** > Thank you for taking time out to review the platform. We appreciate all feedback and this will be passed on to the Product Teams for potential future releases of the ShopWorks Platform. We're glad to hear that you have been able to produce data essential to managing staff via the platform. ### 2. I amsorry to say but it's better to use excel. **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about ShopWorks?** I think the colour selection is beautiful. It was promising **What do you dislike about ShopWorks?** - is too manual , it doesn't carry foward holiday, - when is a promotion doesn't calculate the AL properly, you can double book time, sick and shift creates 16 hours for example. -the formulas are usually wrong at the back of the house -customer service keeps changing - So far I worked with this system 5 years we weren't able to use it to do our payroll. - It never fully integrate -made my job more heavy admin -impossible to track lieu time properly **What problems is ShopWorks solving and how is that benefiting you?** I don't see the benefits **Official Response from Mujtaba Shah:** > Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet expectations. We would like to get in touch, and want to assure you that the issues you've encountered can be resolved within our platform. Our dedicated support team is keen to work with you to resolve these concerns promptly. Since your review is anonymous, could you please email us directly to help@theshopworks.com so we can go through these with you? We're committed to ensuring the platform serves your needs effectively and improving your experience. ### 3. Excellent user interface **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel T. | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about ShopWorks?** Very inuitive interface, clear and effective. The use of HTML5 gives experience as if you were using an application **What do you dislike about ShopWorks?** Can't see anything that is wrong, it does all we need. **What problems is ShopWorks solving and how is that benefiting you?** The product allows us to see when staff clock ins / outs, how many holidays they have left and any sickness / leave taken. **Official Response from Mujtaba Shah:** > Always great to see nothing being disliked about the SW Platform! Glad you found the user interface excellent and thank you for taking the time to leave a review! ### 4. Opportunity to develop **Rating:** 2.5/5.0 stars **Reviewed by:** Nathan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ShopWorks?** Streamline our staffing schedules throughout the company and give our teams 24/7 access to their working hours. In theory, this makes us more efficient. **What do you dislike about ShopWorks?** JQewry holiday pot. This should be linked to individual rota patterns of which you're isolated to a single default rota. This doesn't work for shift workers and should have a limitless rota default. You can create a shift pattern of shift but these don't assign to individuals. This really should be your default rota week 1,2,3. The holiday pot then queries shift allocated from the calendar to auto-assign the hours needed for booking. **What problems is ShopWorks solving and how is that benefiting you?** Time management **Official Response from Mujtaba Shah:** > We're glad to hear that ShopWorks has streamlined your staffing rotas and provided 24/7 access for your teams. We appreciate your feedback about the holiday pot feature and will share it with our development team for consideration. ### 5. quick and simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about ShopWorks?** the system is easy to use pretty self explanatory **What do you dislike about ShopWorks?** the system can sometimes be slow and can take more time **What problems is ShopWorks solving and how is that benefiting you?** As HR we can easily access absence information **Official Response from Mujtaba Shah:** > We're glad to hear that you find ShopWorks easy to use! We understand that system speed is important, and we are constantly working to improve performance. Thank you for your feedback! ### 6. Quick And easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about ShopWorks?** Is the easy way to create rota and managing the staff **What do you dislike about ShopWorks?** the chance to create your own pattern and repeat the same one forever without keep the basic tags **What problems is ShopWorks solving and how is that benefiting you?** communicate with the people about theyr rota **Official Response from Mujtaba Shah:** > Thank you for leaving us a 5* review! Glad you have been finding it easy to use. ### 7. Easy to navigate. Just need the power to export employees our self's. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about ShopWorks?** Easy to creat rotas and easy to control holiday allowance **What do you dislike about ShopWorks?** Not beiong able to export employees ourselves **What problems is ShopWorks solving and how is that benefiting you?** Its helping us control a buiness thats open 24hrs and making sure we catch staff shortages **Official Response from Mujtaba Shah:** > Thanks for the great review! It may be possible to export the information you need, but can depend on the bespoke configuration of each platform. If you would like further information please contact us by sending an email to help@theshopworks.com ### 8. User friendly and makes our work easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ShopWorks?** The biometric time and attendance is very accurate and helps us ensure accurate payroll. The scheduling and the employee native app give us complete visibility across our locations **What do you dislike about ShopWorks?** It will be useful to be able to add notes to rotas like you can on individual shifts. **What problems is ShopWorks solving and how is that benefiting you?** It allows us to quickly schedule our staff and track the hours they work so that they are paid correctly. All our staff have access to the employee app and can see their shifts, how many hours they have worked, and request time off. **Official Response from Mujtaba Shah:** > Thank you for the great review! We're always glad to hear the data being extracted is accurate and quick to obtain. We will pass on your idea of adding notes to the Rota page to out Product Team! ### 9. Virgin Active shopworks review **Rating:** 5.0/5.0 stars **Reviewed by:** lalla h. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about ShopWorks?** Comprehensive and easy to use. clear and simple. **What do you dislike about ShopWorks?** No downsides found yet. Self explanatory and easy to use even for the first time. **What problems is ShopWorks solving and how is that benefiting you?** Makes rota more straightforward to understand and easy to edit. **Official Response from Mujtaba Shah:** > Thank you for taking the time to leave us such a great review! We're really happy that you found the software simple and easy to use! ### 10. Makes us more efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ShopWorks?** We produce an accurate payroll much quicker then ever before and we cut out buddy clocking and other waste. It just all works well for us. It was a great improvement over our previous system **What do you dislike about ShopWorks?** More of a road map request – maybe some more staff engagement tools and communications methods for our colleagues. **What problems is ShopWorks solving and how is that benefiting you?** Making sure we have the right number of staff in the right place and paying the correct ammount for the hours worked. **Official Response from Mujtaba Shah:** > We're thrilled to hear that ShopWorks has helped streamline your payroll process and eliminate buddy clocking! Your feedback on staff engagement tools is valuable, and we'll definitely consider it for future updates. Ensuring the right staffing levels and accurate pay is crucial, and we're glad ShopWorks is benefiting your operations. If you have any specific suggestions for enhancing staff engagement features, please feel free to share them with us. Thank you for choosing ShopWorks! ### 11. Great tool for keeping your multisite business running smoothly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about ShopWorks?** It is clear and simple to use, and it has an option for staff accounts. It would be helpful if recent notifications regarding new requests were generated. **What do you dislike about ShopWorks?** Reports in exel sheet format should be generated in a better format. **What problems is ShopWorks solving and how is that benefiting you?** It keeps employee scheduling in an easy format, which improves the running of the business. **Official Response from Mujtaba Shah:** > Thanks for your positive review! We're always keen to hear feedback from users as well as things that can be improved upon. With regards to recent notifications about new requests, this can vary based on the configuration of each platform. If you would like us to look into this for you please email us at help@theshopworks.com ### 12. Great forecasting and AI autoscheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ShopWorks?** Accurate AI demand forecasting and austoscheduling that staff are required to work. It helped us grow our revenue. **What do you dislike about ShopWorks?** We had to integrate it into other systems - it doesnt come with HR and payroll already integrated **What problems is ShopWorks solving and how is that benefiting you?** We use it to forecast sales in a casino, work out how many staff are needed and then create complex 24 hour schedules for staff. It has increased sales and improved employee retention **Official Response from Mujtaba Shah:** > We're glad to hear that you are finding our AI demand forecasting and autoscheduling helpful in growing your revenue. We understand the integration challenge and are continuously working to improve our system's compatibility with other HR and payroll systems. ### 13. The planning Rota **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about ShopWorks?** Generating diffrent report absent reports loan working reports etc.. **What do you dislike about ShopWorks?** I like most of the options i dont have anything i dislike **What problems is ShopWorks solving and how is that benefiting you?** I never had any issue **Official Response from Mujtaba Shah:** > Always great to hear that there is nothing you dislike about the ShopWorks Platform! Thank you for taking the time to review! ### 14. Only platform that does everything... **Rating:** 5.0/5.0 stars **Reviewed by:** Leo G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ShopWorks?** Lots of functionality, good support, gets results, easy to use, staff love it **What do you dislike about ShopWorks?** Doesnt offer HR functionality or payroll **What problems is ShopWorks solving and how is that benefiting you?** Managing the complexities of a large workforce, complaince, budgeting **Official Response from Mujtaba Shah:** > Thank you for taking the time out to leave us a 5 star review! Unfortunately as we are not a payroll provider we are only able provide the required data files for payroll purposes. We may offer further HR functionality in future relases! ### 15. just ok **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about ShopWorks?** user friendly, that's all. nothing more to say **What do you dislike about ShopWorks?** sometimes it gets slow when theres too much data and also fails to do what it should automatically. **What problems is ShopWorks solving and how is that benefiting you?** that it's onlinr and accurate. No need to write those manually on paper **Official Response from Mujtaba Shah:** > Hi and thanks for your review! We're keen to look into the slowing down of the platform you have experienced. If you could please send an email to help@theshopworks.com we'd happily look into this for you! ### 16. Is generally good but has could have some useful pages to assist with annual leave requests ect **Rating:** 3.5/5.0 stars **Reviewed by:** Melanie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ShopWorks?** how the rota looks on the management screen **What do you dislike about ShopWorks?** no option to decline a shift offer, would be helpful to see if someone could decline the shift and place them as unavlible in its place **What problems is ShopWorks solving and how is that benefiting you?** it helps give an all access view of the rota via departments and helps staff monitor and control their annual leave and avaliblitlty **Official Response from Mujtaba Shah:** > Thank you for sharing how ShopWorks is benefiting you by providing an all-access view of the rota and helping staff monitor and control their annual leave and availability. We're committed to continuously improving our platform to meet the needs of our users. ### 17. Quick and easy….saves time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2023 **What do you like best about ShopWorks?** One stop shop or all timekeeping and annual leave needs **What do you dislike about ShopWorks?** Nothing, very good system and platform for my work **What problems is ShopWorks solving and how is that benefiting you?** Annual leave management and accountabilitity **Official Response from Mujtaba Shah:** > Thank your leaving a great review! Happy to hear you have saved time whilst using the ShopWorks Platform! ### 18. Efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about ShopWorks?** Its easy to formulate a rota. I like how employee hours are calcualted for me. **What do you dislike about ShopWorks?** Nothing. I think it works perfectly for me. **What problems is ShopWorks solving and how is that benefiting you?** Calculating hours can be time consuming. I like how shopworks does this for me. **Official Response from Mujtaba Shah:** > Thanks for taking time out to leave us a positive review! Great to see you have been finding the software easy to use, and it is saving you time! ### 19. Time Saving - More Accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about ShopWorks?** Rosters & Work Log - Having reports on hand **What do you dislike about ShopWorks?** How times are created when doing a roster **What problems is ShopWorks solving and how is that benefiting you?** Having clock ins all in one place **Official Response from Mujtaba Shah:** > Lovely to hear that the ShopWorks Platform is saving you time and providing accurate data! Thank you for taking time out to leave us a great review! ### 20. Not bad **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about ShopWorks?** Ease of Use, Number of Features, Ease of Implementation, comms to all empolyees **What do you dislike about ShopWorks?** Not as easy to allocate rotas and change the teams **What problems is ShopWorks solving and how is that benefiting you?** Limited number of characters on when sending comms **Official Response from Mujtaba Shah:** > Thanks for taking the time to leave us a review! There are a few different methods for rota creation, we may be able to guide you to changing teams and rota allocation - please send us an email to help@theshopworks.com ### 21. The Applications module are very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about ShopWorks?** The Mobile App and requiring VPN access. **What do you dislike about ShopWorks?** ShopWorks should also Include the HCM module? **What problems is ShopWorks solving and how is that benefiting you?** Time and Attendance and Workforce management. **Official Response from Mujtaba Shah:** > Thank you for the 5 star review! Modules can vary for each bespoke build of the platform, if you'd like more information please send an email to help@theshopworks.com ### 22. Manager user **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ShopWorks?** Rootas and work logs are easy to see and confirm **What do you dislike about ShopWorks?** Not able to store rota templates in the back ground to copy through **What problems is ShopWorks solving and how is that benefiting you?** payroll in one place **Official Response from Mujtaba Shah:** > Thank you for leaving us a review! We may be able to help with the rota copying/creation - please send us an email to help@theshopworks.com and the Support Team can look into this for you. ### 23. feed back **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ShopWorks?** Totas and logs are straight forward to view **What do you dislike about ShopWorks?** not able pre set a rota template in the back ground **What problems is ShopWorks solving and how is that benefiting you?** payroll in one place **Official Response from Mujtaba Shah:** > Thank you for the review! There are ways of creating rota templates, we could possibly guide you through if you send us an email to help@theshopworks.com ### 24. Easily navigation but lacking in any audit trail for the user **Rating:** 2.0/5.0 stars **Reviewed by:** Julie B. | Payroll Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about ShopWorks?** The appearance of data and navigation of site **What do you dislike about ShopWorks?** The reports content often not relevant. There is no audit trail for the user to see who has made changes - this is letting us down when we have an internal audit as we cannot answer questions that are put to us. There also seems to be little knowledge of up to date payroll legislation when developing the site - I have had to point your own developers to the goverment legislation and then been thanked for bringing it to 'your' attention. Reports are often changed, either naming or format and I am not told. Thre is no 'user manual' - so new users are reliant on being shown by a colleague, or like me learning to use the system by trial and error. **Recommendations to others considering ShopWorks:** Heavily reliant on customer support for reports and audits - no issues with the support but would like to see more user functioanlity - for instance - reports to include name of person making a contract change and the date - a basic requirement for internal and external audits yet it is missing form Shopworks reports **What problems is ShopWorks solving and how is that benefiting you?** Cannot answer this as I was not here prior to Shop works being adopted by the company - at the moment it is not providing me with the service I would expect **Official Response from Mujtaba Shah:** > We understand your concerns and will strive to provide better user support and functionality. We apologise for any inconvenience and appreciate your patience as we work to improve our system. ### 25. Great for Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Ted T. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about ShopWorks?** Combination of things. Great for helping us to use hours at the optimum times for customers and sales that has saved money and improved all-round service. Easy to use once initiated and excellent tool for multi-unit managers to keep on top of their single-site managers in particular. **What do you dislike about ShopWorks?** There isn't anything that we can think of - a few of the team have worked with many similar products and much prefer this. **What problems is ShopWorks solving and how is that benefiting you?** We stopped wasting hours on shifts that weren't optimum quickly - the savings did much more than cover the cost of the product. It's now a vital management tool - we use it to be clever/logical with payroll and love the process that requires area Managers to approve changes depending on set criteria. **Official Response from Mujtaba Shah:** > Thank you for sharing your positive experience with ShopWorks! We're thrilled to hear that our platform has been instrumental in optimizing your operations and enhancing service quality. It's great to know that you find it user-friendly and valuable for multi-unit management. We appreciate your feedback and are delighted that ShopWorks has helped you save time and money by streamlining your scheduling processes. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing ShopWorks! ## ShopWorks Discussions - [What is Shopwork?](https://www.g2.com/discussions/what-is-shopwork) - [What is Shopwork management?](https://www.g2.com/discussions/what-is-shopwork-management) - [How much does ShopWorks cost?](https://www.g2.com/discussions/how-much-does-shopworks-cost) - [View ShopWorks pricing details and edition comparison](https://www.g2.com/products/shopworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+22%3A40%3A33+-0500&secure%5Bsession_id%5D=c4c4ea80-34e7-4d07-adc9-0afdadcb1a9a&secure%5Btoken%5D=95a7b07dcd9e688788a9bda0f623e512eb4aeda0d6fc5efb30252e639edd1b97&format=llm_user) ## ShopWorks Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing - Content Library **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top ShopWorks Alternatives - [Keka](https://www.g2.com/products/keka/reviews) - 4.5/5.0 (1,822 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,452 reviews) - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (645 reviews)