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Kaizo Reviews & Product Details

Kaizo is an all-in-one AI management platform for large support teams. It helps you evaluate and improve your team's performance with real-time insights, Auto QA, coaching, and gamification. Exclusive for Zendesk & Salesforce users. Here are some of the things you can enjoy with our platform: 1. Auto QA: pair your QA workflow with Agent coaching to achieve the most meaningful results — guide your agents towards improved performance 2. Agent and Team Scorecards: keep all the right data at your fingertips and stay on top of Agent and team performance with more than 50 real-time metrics to analyze and compare. 3. Alerts: get real-time notifications of Agent and team performance 4. Missions: set clear time-bound goals for your Agents to improve their performance 5. Automated reporting: forget about Excel and manual data updates — with Kaizo you will always have real-time data and reports a few clicks away Why Kaizo? 1. You can feel safe with us — we don’t store your customers’ Personal Identifiable Information (PII). 2. No setup required — Kaizo is an out-of-the-box solution with a 2-min install & full Zendesk & Salesforce integration.

Seller

Kaizo

Discussions

Kaizo Community

Languages Supported

English

Overview by

Sebastian Van Eerten

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Kaizo Media

Provide efficient and thoughtful quality feedback. Prepare, evaluate, and analyze in the QA House. Use QA Insights to easily compare high and low performers and access agent-specific QA ratings with just a few clicks.

Identify the root causes behind changing results and utilize the data to build an improvement plan. Regularly provide feedback and empower agents for continuous growth, addressing the underlying factors.

Say goodbye to outdated spreadsheets as you embrace quick and automated processes. Generate relevant and accurate reports effortlessly with just a few clicks. Consolidate all your data in a single platform for enhanced convenience.

Harness the power of real-time data to effectively track performance. Identify performance trends and pinpoint areas for improvement through a convenient dashboard, regardless of the size of your team.

Use gamification to maintain agents' engagement and motivation consistently. Set data-driven goals to facilitate performance improvement and help your agents gain new skills.

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JS

Jessica S.

Small-Business (50 or fewer emp.)

4/27/2023

"A dynamic, user-friendly tool for effective and efficient performance management!"

5/5

What do you like best about Kaizo?

The efficiency! We can pull stats in a second without having to extract data from multiple sources, and format in spreadsheets etc. If I want to look at a certain metric, in a certain time frame, for certain people - I can check in just a few clicks.

I also like the aesthetic, and the friendly / non-intimidating nature of Kaizo. This makes it appealing to our Team Leads, as well as Agents, and it doesn't portray a negative view to performance management.

The Kaizo team have been with us since Day 1 of our Kaizo journey, and we always feel like our thoughts and opinions are listened to. In terms of customer care, the team are attentive and have really taken the time to understand our business and what we need. Review collected by and hosted on G2.com.

What do you dislike about Kaizo?

There is lots of information, and lots of different functions within Kaizo. To start with we tried to use all the functions all the time, but found that over time it was better for our Team Leads and Agents to use Kaizo in different ways to suit them. So we don't need to use all the functions all the time, but it's great to have the different options to suit how we want to manage performance for individual agents.

Also we think it would be good to have different views of Kaizo for different levels of users. For example, an Agent can be overwhelmed by all of the data that the scorecard presents, so a slightly different view (that maybe we can set up from an admin side) for different roles would be good. Review collected by and hosted on G2.com.

What problems is Kaizo solving and how is that benefiting you?

Kaizo's biggest problem-solver is time constraints. Before we were spending an incredible amount of time collating data and then not having any time to do anything with it!

Secondly, it brings a more engaging, dynamic approach to performance management. Agents don't want to see just lots of numbers on a spreadsheet. Review collected by and hosted on G2.com.

AM

Andrea M.

Small-Business (50 or fewer emp.)

5/2/2023

"Exceptional tool for team performance and fun ground-breaking Gamification proposal."

5/5

What do you like best about Kaizo?

It is a software that shows us all the performance of our team live in a single place. It has a great choice of metrics and allows us to decide which ones work best to evaluate our team.

The Missions and QA house is one of our favorite as thanks to this it has allowed us to take the team to another level of performance that we didn't imagine we could reach so quickly. Our team is very motivated to achieve the weekly goals/missions through the Ninja avatars this important piece of the puzzle is what makes it groundbreaking. The gamification makes it fun and easier for our team to understand and reach the goals. Review collected by and hosted on G2.com.

What do you dislike about Kaizo?

There are working in developing and innovating with new features and this may sometimes cause questions on how to use them. But, the Customer Support team is fast, reliable and immediately assist/fix with any issues we may have. They really take their time to make sure any issue is resolve as soon as possible. Review collected by and hosted on G2.com.

MM

Mike M.

Small-Business (50 or fewer emp.)

12/9/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"A great piece of motivational software for any sized team"

5/5

What do you like best about Kaizo?

The software engages and motivates the teams through gamification with cool Ninjas! This allows the teams to feel like they achieve something through leveling up. The team are fantastic and care a lot about their customer's success. Review collected by and hosted on G2.com.

What do you dislike about Kaizo?

Like any startup, there's lumps and bumps along the road but nothing that isn't fixed as soon as possible. Their developers often fix issues within minutes of them being reported. Review collected by and hosted on G2.com.

Recommendations to others considering Kaizo:

Join in now with the team before this blows up, it's got the power to be something huge! Review collected by and hosted on G2.com.

What problems is Kaizo solving and how is that benefiting you?

Kaizo allowed us to tailor the points agents earn towards our business goals, as a gentle encouragement to focus on certain areas. This has lead to more tickets solved, better CSAT amongst other metrics. Review collected by and hosted on G2.com.