Kaizo
20 reviews
- 1 profiles
- 1 categories
Average star rating
4.9
Serving customers since
2018
Kaizo Reviews
ST
Stephanie T.
Director of Client ExperienceEnterprise (> 1000 emp.)Responsive Support and Powerful AI Capabilities
Account Manager/Support Team responsiveness, AI capabilities, tool capabilities, client sentiment detection, onboarding support
CN
Christina N.
Small-Business (50 or fewer emp.)Customizable QA and Gamification, Save Time, with Room for Easier AI
I like that Kaizo lets us easily calculate touches per ticket based on public replies. I can customize the QA criteria to how our team actually works, and it has AI options for QAing tickets. The gamification keeps agents engaged and motivated. These features save us time and motivate the team. The customization is great once you learn how to use it, and the initial setup was very easy.
AL
Verified User in Leisure, Travel & Tourism
Enterprise (> 1000 emp.)Kaizo Turns AI Insights Into Meaningful, Continuous Improvement
What I like most about Kaizo is the way it brings together AI, actionable insights, and continuous improvement to help teams perform better. It goes beyond simply tracking metrics by highlighting opportunities to improve the customer experience, empower employees, and turn data into meaningful results.
About
What is Kaizo?
Kaizo is a platform designed to enhance the performance and efficiency of customer support teams. Utilizing gamification techniques, Kaizo aims to motivate support agents by setting clear goals and providing real-time feedback, which helps in improving productivity and engagement. The platform offers tools for performance analytics, skill development, and team-building activities, thereby fostering a more dynamic and results-driven work environment. Kaizo primarily serves customer support teams looking to optimize their operations and deliver better service experiences.
Details
Year Founded
2018
Website
kaizo.com