Jama Connect for Requirements Management Reviews & Product Details

The best feature in JAMA is the requirement review.

Modern and easy to user UI Review collected by and hosted on G2.com.

Licensing Behavior Is Problematic

The most critical issue with JAMA is how it handles floating licenses. When a Creator license is unavailable, the user is automatically downgraded to a Reviewer role. Unfortunately, a Reviewer can only access requirements that are actively included in a review—meaning they are effectively locked out of the full set of requirements. This restriction is highly problematic, especially when we're attempting to align our workflow and documentation practices around JAMA. We expected that a Creator without an available license would be downgraded to a read-only role, rather than losing access to essential content.

Difficulties Managing Multiple Products

JAMA works reasonably well when focusing on a single product. However, managing multiple products simultaneously becomes overly complex. The system does not provide an intuitive or visual way to differentiate or compare between products. For example, there is no visual overview of differences or changes across product versions, making it hard to track progress or ensure consistency.

Limited Visibility into Requirement/Test Status

Another major pain point is the difficulty in retrieving the status of only a subset of requirements or tests. JAMA lacks flexible filtering or dashboard views that would make it easier to focus on a specific area or segment of the project. This limits our ability to efficiently monitor progress or identify issues. Review collected by and hosted on G2.com.

Jama Connect offers a user friendly and intuitive interface, making it comfortable to use even for new usersv( cheers to the front-end team for delivering a clean and user friendly experience).

One of the features I appreciate most is the "Review" option , which streamlines the review and approval process. It significantly reduces the need for frequent meetings by enabling asynchronous collaboration, which in turn improves overall efficiency and keeps the project momentum going.

In addition, the customer support is excellent. Response times are quick, and communication is clear and efficient, which makes resolving any issues straightforward and less time consuming. The overall communication flow with the support team contributes positively to the user experience. Review collected by and hosted on G2.com.

Incorporating automation and AI assistance would greatly enhance the user experience and reduce manual effort.

Additionally, I have encountered issues with data import functionality (In this case from Jira to Jama with JCI). In some cases, imported items were present in the system but did not appear in the filters as expected. These kinds of inconsistencies can impact trust in the tool's reliability, especially when working with critical project data. Ensuring robust and transparent data handling is the key. Review collected by and hosted on G2.com.

A lot of features, easy to use from the first day even for a complex topic as REQM.

The knowledge base to learn how to use and possible scenario is very well done and you can learn by yourself if you have sufficient skills in the argument.

We had to ask for the customer support in a few cases and this was fast and appropriate and give the solution in a fast way. The aim of "Connect" it is really to integrate with a lot of systems, and this is one of the main aspects done in a good and simple way.

It is easy to implement because there are a lot of samples, cases and preconfigured options so it is likely to be used for quality assurance of products on a regular basis on several scenarios. Because the aim is to cover all departments the frequency of usage increment more and more as you use it. Review collected by and hosted on G2.com.

The reporting is really powerfull at the moment but it could be enhanced to aggregate informations also from other sources not necessarily integrated. Review collected by and hosted on G2.com.

The ease of implementation and the review of requirements are very straightforward. The ease of use contributes to the team's easy adoption.

As a document-centric organization, the export functions enable the generation of documents for seamless integration into our document management system. Review collected by and hosted on G2.com.

Reviewing table-based items, such as risk analysis or FMEA, is not easy. The review of individual items the loose the big picture and ends in looking for the thing that changes from item to item.

The test part is really software-oriented and would have gained integrating some small feature that enables an increased sample size, rather than type-test or reuse whole set of protocol. Review collected by and hosted on G2.com.

Jama Connect offers a wide range of powerful features that make requirements management much easier and more efficient. We have migrated all our projects from different tools to Jama, and we are very satisfied with both the tool itself and the excellent communication and support from the Jama team—especially Mr. Preston Mitchell, who has played a key role in helping us migrate projects by importing ReqIF and even Excel files seamlessly.

What we appreciate most is the freedom to customize our own workflows and reflect them in statuses that we can easily update. The locking feature and detailed activity tracking for each item are extremely helpful. The review feature is also very robust, making collaboration and feedback much more efficient. Additionally, exporting and importing data is straightforward and highly customizable. One of the most valuable features for us is the filtering functionality, which makes navigating and managing requirements effortless.

On top of that, the tool is fast, fluid, and intuitive to use, making it an overall great experience for requirements management. Review collected by and hosted on G2.com.

Like any management tool, Jama Connect has some downsides, but honestly, I’ve noticed very few—maybe two or three areas that could be improved:

Relationships/Links Between Items

Currently, the relationships between items are limited to only two cases: upstream and downstream. It would be helpful to have additional relationship types or naming options for items on the same level (for example, linking test cases to other test cases without forcing one to be upstream or downstream).

Review Process – Status Update After Closing

In the review process, once reviewers approve or reject items, the moderator has to close the review. Unfortunately, after closing, the status of all items defaults to “approved,” regardless of whether they were actually approved or declined. It would be much better if, after the moderator closes the review, the item statuses could automatically update based on the majority decision or the final outcome from the reviewers’ feedback.

Review Process – Handling of Approved Items in New Revisions

When a new revision is published, the previously approved items are still shown in the review, and reviewers must go through and approve them again, which can be a bit annoying. It would be great if already approved/accepted items were either hidden in subsequent revisions or kept with their approved status so reviewers don’t have to reapprove them unnecessarily. Review collected by and hosted on G2.com.

It is a very powerful tool that allows an engineer to capture, track, and manage all levels of requirements. It allows the engineer to track changes made to requirements and correlate them to verification tests as well. Very well structured and intuitive to use. Also love that it auto-generates documents that it used to take our engineering teams months to create. Review collected by and hosted on G2.com.

Some people on a larger project do not understand the power of a tool like Jama Connect. As such, they are not interested in learning to use it effectively. Once they learn some of the basic features, it does get easier, but the power is likely still minimized due to the diversity of features and capabilities that it has. Review collected by and hosted on G2.com.

Jama Connect is a great tool for Requirements Management. It is web-based and has a modern interface. Thanks to the versioning and item history you can see all changes in a Project. The Review functionality allows for great collaboration across multiple teams with comments that can be tied to specific text-sections through highlighting.

With the REST API you can also develop your own tools to interact with the data in Jama for integration into other processes.

Thanks to the available training videos users can easily onboard and understand the basic functionalities. Even if you get stuck, you can reach out to the Support team and get help quickly. Review collected by and hosted on G2.com.

There are a few rules in the tool that you need to get used to. Special items always need a 'Set' as a parent item, even if you only want to add a single item to your project.

Another shortcoming that we experienced is that in Review mode you can't have the tabular view which is available in Project view. However, we received some recommendations on how we could change our processes to live with this limitation. Review collected by and hosted on G2.com.

Jama is easy to use because the traceablity that is defined in the system also generate a complete overview of the trace tree.

The example that are in the system gives good input for how to setup your own project.

The possible to have data automatically propagate through the traces are a feature aI never seen before and help in keeping the information flow precise and updated live. Review collected by and hosted on G2.com.

The output documents of elements in the system is tough learning curve to get a good understanding of. Review collected by and hosted on G2.com.

We primarily use Jama Connect for defining software requirements. The tool offers several features that I particularly appreciate:

1. Administration & Implementation

The system is easy to configure. You can define general settings that apply to all projects—such as permissions, item types with required fields, workflows, and relationship rules.... At the project level, you can select the necessary item types and, if required, override permissions or workflows.

It is straightforward to maintain consistent behavior across projects. Additionally, configuration changes can be applied centrally, affecting all projects at once.

For reporting, Word/Excel templates can be created quickly and easily, although they come with certain limitations (e.g. you cannot aggregate information). More complex reports can be generated using Velocity templates, which can be challenging for beginners and it is time consuming.

For integrations, Jama Connect provides a well-documented API that allows you to retrieve, update, or create objects (including configuration objects, requirements and test items).

2. Requirement Structure & Definition

Requirements can be organized into Components, Sets, and Folders. A Set corresponds to a specific item type. Moving requirements between folders is simple, and item types can easily be converted into others. This flexibility is especially helpful during the initial implementation phase if you need to adjust the structure.

The Excel Roundtrip feature is particularly useful when working with item types that have many fields to update. (Note: For description fields, you must define them in HTML format, which is slightly more complex.)

Importing requirements from Excel or Word works well, provided the source document is well structured with headings. All imported items initially share the same item type, but you can easily adjust this afterwards.

3. Review Functionality

The review feature is excellent. You can send a batch of requirements for review and assign specific reviewers. Reviewers can highlight text within the requirements and add comments. These comments can be tracked and filtered, and once they are addressed, they can be marked as resolved. You can also compare changes between review versions, provided that the same items are included in the same review. This means you need to manually manage the items in review-items, for example using filters.

4. Finding & Exporting Data

Requirements can be filtered easily using keywords or predefined filters. The export functionality is very convenient—especially the context-sensitive export, which allows you to export exactly what is visible on your screen.

5. Testing Features

Jama Connect also supports creating test plans, test cases, and test cycles, as well as executing tests. However, we have not yet made extensive use of these capabilities.

6. Support

During the initial setup, we received excellent support, and the system was ready for use very quickly. Integration with the cloud application and SSO also worked smoothly. Whenever we open a support ticket, we receive fast and helpful responses. Review collected by and hosted on G2.com.

Jama Connect is a requirements management tool, not a project management tool. However, I do miss the ability to plan requirements and track progress directly within the system. This can be worked around using the API or by exporting data to Excel and managing progress tracking externally.

When creating filters, there is currently no way to organize them into a hierarchy. Filters are automatically sorted by item type and name. Over time, as the number of filters grows, this makes it harder to keep track of them—so establishing clear naming conventions is essential.

Regarding license management, the unlimited stakeholder licenses for viewing requirements and performing reviews are a great benefit. However, when a user with a creator floating license is login and if all floating creator licenses are in use, that user is automatically downgraded to a reviewer license. In that case, they can only access requirements that are part of a review and lose visibility of all others.

The search functionality works in a traditional keyword-based way. However, users are increasingly accustomed to conversational, AI-like querying (similar to ChatGPT), which is not yet natively supported in the tool. Review collected by and hosted on G2.com.

The flexibility in customizing the flow and content of requirement, while still maintaining some simple proces flow. The traceability and build in (visible) versioning is also powerful. Review collected by and hosted on G2.com.

While the requirement management is build around reusability, Test management in Jama, doesn't work quite well when we want to reuse and parameterize test cases.

We have many products where we want to run the same scenarios, in multiple configurations. As we would like full traceability some of these configuration would amount to more than 1000 test multiplied by the different feature scenarios we have multiplied by the different servers. So this quickly becomes thousands of different test cases. Review collected by and hosted on G2.com.