Jama Connect Reviews & Product Details

The main thing I like is that almost every item in Jama Connect has an associated URL, which makes it very easy to share any item through that URL, and for other users to refer back to that item. The second-best thing is that there is no practical limit to the number of stakeholders that can have read-only access to the requirements. The versioning of items is also very good, together with the establishment of baselines for the requirements, both to help with releases, and be able to easily compare between those baselines/releases. The Review Center, although it has not displaced the existing Jira-based review that already existed in our organization for established documents, we have used it successfully for new documents/requirements outside of the established process. Finally, you can tailor the existing item types and relationships, and create new ones, with standard types for requirements management and testing as part of the default set. Jama Connect is essentially a malleable database that we can use to solve our needs in requirements management, traceability, and compliance. Review collected by and hosted on G2.com.

Sometimes the speed of some of the screens/interfaces could be improved. Relationships are not easy to be imported or exported, that's a difficulty we have found a number of times, specially when starting from a set of requirements coming from a document. And reporting is sometimes difficult to prepare. It would be good if there could be some wizard/screens to help you create reports (both Office-based and Velocity Engine-based ones) and visualize the reports online based on the different fields that you might want to display, and/or different operations. Review collected by and hosted on G2.com.

The user interface and overall ease of use make this tool an excellent product for getting new users fully trained and comfortable with it. In addition, the extensive level of customization and the ability to link items together make it an extremely useful and powerful tool for highly complex engineering projects. Finally, the support offered by the Jama team is exceptional. Review collected by and hosted on G2.com.

Nothing comes to mind. Anytime that we have had any issue, the Jama team was able to assist us. Review collected by and hosted on G2.com.

I like that Jama Connect for Requirements Management is web-based, which means its performance is not dependent on my hardware, and the database is safely stored in the cloud instead of on my laptop. I appreciate that everyone receives updates automatically because everything is online, eliminating the need for manual pushing or committing changes. The customer service experience is something I really like—it is efficient and very helpful, providing assistance to a great level of detail. Additionally, I found the initial setup to be intuitive and I love the well-designed, user-friendly UI, especially with my previous experience with tools like Doors, Jira, and Cameo. Review collected by and hosted on G2.com.

The export to Word, Excel, PDF is not working so well. Duplicating requirements is not optimal. Changing item types is not optimal. Deriving statistics is not optimal. If one could make batch changes to specific parts of the requirements or tests, that would be great. It is possible via the API, but that requires too many skills that the average user does not have. It is expensive, and we would love to use it with Capella, but the interface is not free. Review collected by and hosted on G2.com.

The best feature in JAMA is the requirement review.

Modern and easy to user UI Review collected by and hosted on G2.com.

Licensing Behavior Is Problematic

The most critical issue with JAMA is how it handles floating licenses. When a Creator license is unavailable, the user is automatically downgraded to a Reviewer role. Unfortunately, a Reviewer can only access requirements that are actively included in a review—meaning they are effectively locked out of the full set of requirements. This restriction is highly problematic, especially when we're attempting to align our workflow and documentation practices around JAMA. We expected that a Creator without an available license would be downgraded to a read-only role, rather than losing access to essential content.

Difficulties Managing Multiple Products

JAMA works reasonably well when focusing on a single product. However, managing multiple products simultaneously becomes overly complex. The system does not provide an intuitive or visual way to differentiate or compare between products. For example, there is no visual overview of differences or changes across product versions, making it hard to track progress or ensure consistency.

Limited Visibility into Requirement/Test Status

Another major pain point is the difficulty in retrieving the status of only a subset of requirements or tests. JAMA lacks flexible filtering or dashboard views that would make it easier to focus on a specific area or segment of the project. This limits our ability to efficiently monitor progress or identify issues. Review collected by and hosted on G2.com.

Jama Connect offers a user friendly and intuitive interface, making it comfortable to use even for new usersv( cheers to the front-end team for delivering a clean and user friendly experience).

One of the features I appreciate most is the "Review" option , which streamlines the review and approval process. It significantly reduces the need for frequent meetings by enabling asynchronous collaboration, which in turn improves overall efficiency and keeps the project momentum going.

In addition, the customer support is excellent. Response times are quick, and communication is clear and efficient, which makes resolving any issues straightforward and less time consuming. The overall communication flow with the support team contributes positively to the user experience. Review collected by and hosted on G2.com.

Incorporating automation and AI assistance would greatly enhance the user experience and reduce manual effort.

Additionally, I have encountered issues with data import functionality (In this case from Jira to Jama with JCI). In some cases, imported items were present in the system but did not appear in the filters as expected. These kinds of inconsistencies can impact trust in the tool's reliability, especially when working with critical project data. Ensuring robust and transparent data handling is the key. Review collected by and hosted on G2.com.

A lot of features, easy to use from the first day even for a complex topic as REQM.

The knowledge base to learn how to use and possible scenario is very well done and you can learn by yourself if you have sufficient skills in the argument.

We had to ask for the customer support in a few cases and this was fast and appropriate and give the solution in a fast way. The aim of "Connect" it is really to integrate with a lot of systems, and this is one of the main aspects done in a good and simple way.

It is easy to implement because there are a lot of samples, cases and preconfigured options so it is likely to be used for quality assurance of products on a regular basis on several scenarios. Because the aim is to cover all departments the frequency of usage increment more and more as you use it. Review collected by and hosted on G2.com.

The reporting is really powerfull at the moment but it could be enhanced to aggregate informations also from other sources not necessarily integrated. Review collected by and hosted on G2.com.

The ease of implementation and the review of requirements are very straightforward. The ease of use contributes to the team's easy adoption.

As a document-centric organization, the export functions enable the generation of documents for seamless integration into our document management system. Review collected by and hosted on G2.com.

Reviewing table-based items, such as risk analysis or FMEA, is not easy. The review of individual items the loose the big picture and ends in looking for the thing that changes from item to item.

The test part is really software-oriented and would have gained integrating some small feature that enables an increased sample size, rather than type-test or reuse whole set of protocol. Review collected by and hosted on G2.com.

Jama Connect offers a wide range of powerful features that make requirements management much easier and more efficient. We have migrated all our projects from different tools to Jama, and we are very satisfied with both the tool itself and the excellent communication and support from the Jama team—especially Mr. Preston Mitchell, who has played a key role in helping us migrate projects by importing ReqIF and even Excel files seamlessly.

What we appreciate most is the freedom to customize our own workflows and reflect them in statuses that we can easily update. The locking feature and detailed activity tracking for each item are extremely helpful. The review feature is also very robust, making collaboration and feedback much more efficient. Additionally, exporting and importing data is straightforward and highly customizable. One of the most valuable features for us is the filtering functionality, which makes navigating and managing requirements effortless.

On top of that, the tool is fast, fluid, and intuitive to use, making it an overall great experience for requirements management. Review collected by and hosted on G2.com.

Like any management tool, Jama Connect has some downsides, but honestly, I’ve noticed very few—maybe two or three areas that could be improved:

Relationships/Links Between Items

Currently, the relationships between items are limited to only two cases: upstream and downstream. It would be helpful to have additional relationship types or naming options for items on the same level (for example, linking test cases to other test cases without forcing one to be upstream or downstream).

Review Process – Status Update After Closing

In the review process, once reviewers approve or reject items, the moderator has to close the review. Unfortunately, after closing, the status of all items defaults to “approved,” regardless of whether they were actually approved or declined. It would be much better if, after the moderator closes the review, the item statuses could automatically update based on the majority decision or the final outcome from the reviewers’ feedback.

Review Process – Handling of Approved Items in New Revisions

When a new revision is published, the previously approved items are still shown in the review, and reviewers must go through and approve them again, which can be a bit annoying. It would be great if already approved/accepted items were either hidden in subsequent revisions or kept with their approved status so reviewers don’t have to reapprove them unnecessarily. Review collected by and hosted on G2.com.

It is a very powerful tool that allows an engineer to capture, track, and manage all levels of requirements. It allows the engineer to track changes made to requirements and correlate them to verification tests as well. Very well structured and intuitive to use. Also love that it auto-generates documents that it used to take our engineering teams months to create. Review collected by and hosted on G2.com.

Some people on a larger project do not understand the power of a tool like Jama Connect. As such, they are not interested in learning to use it effectively. Once they learn some of the basic features, it does get easier, but the power is likely still minimized due to the diversity of features and capabilities that it has. Review collected by and hosted on G2.com.

Jama Connect is a great tool for Requirements Management. It is web-based and has a modern interface. Thanks to the versioning and item history you can see all changes in a Project. The Review functionality allows for great collaboration across multiple teams with comments that can be tied to specific text-sections through highlighting.

With the REST API you can also develop your own tools to interact with the data in Jama for integration into other processes.

Thanks to the available training videos users can easily onboard and understand the basic functionalities. Even if you get stuck, you can reach out to the Support team and get help quickly. Review collected by and hosted on G2.com.

There are a few rules in the tool that you need to get used to. Special items always need a 'Set' as a parent item, even if you only want to add a single item to your project.

Another shortcoming that we experienced is that in Review mode you can't have the tabular view which is available in Project view. However, we received some recommendations on how we could change our processes to live with this limitation. Review collected by and hosted on G2.com.