IEX Reviews & Product Details

IEX Exchange is a U.S.-based stock exchange that facilitates the trading of equities through a transparent business model and innovative technology. Established to enhance market integrity and protect investors, IEX employs unique mechanisms like the "Speed Bump"—a 38-mile coil of optical fiber introducing a 350-microsecond delay—to level the playing field among traders. This design aims to mitigate the advantages of high-frequency trading and ensure fairer execution for all participants. Key Features and Functionality: - Speed Bump: A deliberate delay mechanism that prevents latency arbitrage, promoting equitable trading conditions. - The Signal: A machine learning-based formula that identifies moments of price instability, incorporated into order types to protect trades during volatile periods. - Discretionary Peg Order Type (D-Peg): An order type that rests outside the National Best Bid and Offer (NBBO) and steps to the midpoint, except when The Signal indicates price instability. - Market Data Feeds: Proprietary feeds like TOPS and DEEP provide real-time top-of-book quotations and depth-of-book data, ensuring transparency and informed decision-making. Primary Value and User Solutions: IEX Exchange addresses the challenges posed by high-frequency trading by implementing technologies that promote fairness and transparency. By introducing mechanisms like the Speed Bump and The Signal, IEX reduces the risk of predatory trading practices, ensuring that all market participants, from institutional investors to individual traders, operate on a level playing field. This approach enhances execution quality, fosters trust in the trading environment, and ultimately contributes to a more efficient and equitable financial market.

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User Insights

Average based on 18 real user reviews.

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Verified User in Telecommunications

Enterprise (> 1000 emp.)

9/30/2025

"IEX is a tool where we use to do scheduling and check real time status of all our advocates."

5/5

What do you like best about IEX?

Efficient scheduling

Real Time Adherence

Intraday Management

Reporting and Analytics Review collected by and hosted on G2.com.

What do you dislike about IEX?

Complex Configuration

Not much user friendly Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

12/8/2023

"IEX: A Very Dependable Tool"

5/5

What do you like best about IEX?

IEX is a very easy-to-use tool, you can do a lot of things from coding, to loading VL and SL credits. Review collected by and hosted on G2.com.

What do you dislike about IEX?

Sometimes, it is frustrating when IEX crashes during the most unexpected times (i.e. when you are coding multiple employees) Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

7/31/2023

"This tool helps us to extract all necessary data for our reports."

5/5

What do you like best about IEX?

It's very easy to use and can provide all necessary data that we needed. Review collected by and hosted on G2.com.

What do you dislike about IEX?

The limitations of unnecessary to do changes after 30 days. Review collected by and hosted on G2.com.

Kelly A.

Workforce Management Operations Scheduler

Enterprise (> 1000 emp.)

5/17/2022

"Good Product"

4.5/5

What do you like best about IEX?

The variety of activity codes. The ability to fill out full and comprehensive profiles for team members. Availability is built into the profiles to be applied to the finished schedules. Reporting is generated directly from the software. Review collected by and hosted on G2.com.

What do you dislike about IEX?

Adding extras like meetings, trainings, and the like can sometimes be very manual and time consuming. Review collected by and hosted on G2.com.

Anna O.

Mid-Market (51-1000 emp.)

Originally submitted 5/18/2021

"Not as easy to use as I envisioned"

3/5

What do you like best about IEX?

I like that there is a webstation version and that I can add and remove activities from there. IEX lets me view live intraday which is a great benefit on day to day basics Review collected by and hosted on G2.com.

What do you dislike about IEX?

The IEX app in itself is not super easy to use and the icons are outdated and very slow to load Review collected by and hosted on G2.com.

Recommendations to others considering IEX:

In-depth training to get the full benefits of a system that has so much potential undiscovered Review collected by and hosted on G2.com.

What problems is IEX solving and how is that benefiting you?

My day to day role has not changed other than required to learn to use this new program. I struggle with IEX there is a lot of potentials and a lot of things that I still do not know that the system is capable of doing Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

6/29/2021

"Iex has so far given the analysis and process needed to the projects and metrics I'm supporting"

4.5/5

What do you like best about IEX?

Schedule Bidding and Patterns. It's friendly and easy to use for both SLA and LA. The fact that it also has IEX supervisor as web-based access for reports makes it more efficient to use Review collected by and hosted on G2.com.

What do you dislike about IEX?

I haven't fully utilized all the functions but so far every tab has its own unique purpose. You just need to know all to efficiently use it. Review collected by and hosted on G2.com.

Recommendations to others considering IEX:

If you need something simple yet can provide analytical data, table, scenarios and support either SL / LA. IEX can do it Review collected by and hosted on G2.com.

What problems is IEX solving and how is that benefiting you?

Mostly forecasting and schedule corresponding to a pattern or forecast. Most benefit is that it is easy to understand and export, where you can create your own table to present the data Review collected by and hosted on G2.com.

Emmanuel Y.

Global Command Center - Workforce Management

Mid-Market (51-1000 emp.)

6/15/2021

"IEX is a reliable WFM tool"

4/5

What do you like best about IEX?

I like how it organizes the vital components of workforce management. It helps in planning, scheduling, forecasting and real time monitoring. Review collected by and hosted on G2.com.

What do you dislike about IEX?

A disadvantage I can point out is the limits in raw data and a potential loss of data if it is not backed up with cloud. Review collected by and hosted on G2.com.

Theda B.

Demand and Workforce Manager

Enterprise (> 1000 emp.)

12/16/2020

"Global Workforce Manager"

5/5

What do you like best about IEX?

IEX is the most complete Workforce platform I have ever used. It's the best solution for your end to end Workforce process needs especially if you have multiple contact types, verticals/ lines of business, channels etc. IEX is flexible and customizable to your needs may it be forecasting, scheduling, real time, and reporting. Features interval historical reporting including agent group summaries which is useful for managing productivity and performance. It's the best scheduling tool I have used in over 13 years. Review collected by and hosted on G2.com.

What do you dislike about IEX?

It's the best tool I have used and cannot think of anything I dislike about it. Review collected by and hosted on G2.com.

What problems is IEX solving and how is that benefiting you?

Allocations of requirements for multiple locations/ groups. Creating different scenarios for forecasts and schedules. Seamless scheduling. I can create base schedules for agent groups and still generate schedules factoring in base schedules. I can make multiple scheduling scenarios without having to use live schedules or dummy/ test profiles. Intradays are the best. It provides actual agent staffing on an interval level. You will not find it in different platforms. It even provides a summary of agent states by interval which you can use to provide feedback and coaching. Review collected by and hosted on G2.com.

Mar-An O.

Workforce Management Analyst

Enterprise (> 1000 emp.)

6/17/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"As super user-friendly WFM tool"

5/5

What do you like best about IEX?

Scheduling and real-time view settings.. Review collected by and hosted on G2.com.

What do you dislike about IEX?

Nothing that I can remember. I guess it is pricy? Review collected by and hosted on G2.com.

Recommendations to others considering IEX:

I like how it organizes the vital components of workforce management. It helps planning, scheduling, forecasting, and real-time monitoring—best for companies with a significant population. Review collected by and hosted on G2.com.

What problems is IEX solving and how is that benefiting you?

Creating shift and work patterns is easy. Break optimization functionality is fantastic. Review collected by and hosted on G2.com.