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At a Glance
Market Segments
Enterprise (67.7% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Intradiem
Star Rating
(64)4.4 out of 5
Market Segments
Enterprise (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intradiem excels in "Ease of Bot Creation" with a score of 9.7, highlighting its user-friendly interface and intuitive design, making it easier for teams to implement automation without extensive technical knowledge.
- Reviewers mention that Verint Workforce Management offers robust "Shift Scheduling" capabilities, scoring 8.5, which allows for more flexible and efficient management of employee shifts, catering well to organizations with complex scheduling needs.
- G2 users indicate that Intradiem's "Quality of Support" is notably high at 8.7, with many reviewers praising the responsiveness and helpfulness of the support team, which can be crucial for businesses relying on timely assistance.
- Users on G2 highlight Verint's "Absence & Leave Management" feature, scoring 8.0, as a strong point, providing comprehensive tools for tracking employee absences and ensuring compliance with labor regulations.
- Reviewers say that Intradiem's "Automation Building" capabilities, particularly the "Visual Editor" scoring 9.4, are a standout feature, allowing users to create and modify workflows visually, which enhances productivity and reduces the learning curve.
- Users report that Verint's "Performance Analysis" feature, with a score of 7.9, could be improved, as some reviewers feel it lacks depth in analytics compared to Intradiem's offerings, which may affect decision-making based on workforce performance data.
Pricing
Entry-Level Pricing
Intradiem
Core (2 Solutions)
Contact Us
Includes 2 products from the solutions listed below.
- Handle Time Assistant
- Schedule Adherence Management
- Attendance Management
Verint Workforce Management
No pricing availableFree Trial
Intradiem
Free Trial is available
Verint Workforce Management
No trial information availableRatings
Meets Requirements
8.5
52
8.4
94
Ease of Use
8.5
53
8.4
138
Ease of Setup
7.7
27
7.8
89
Ease of Admin
8.0
27
7.9
36
Quality of Support
8.7
51
8.0
90
Has the product been a good partner in doing business?
9.0
29
8.5
36
Product Direction (% positive)
9.1
51
8.0
95
Features by Category
Workforce Management
Feature Not Available
8.3
38
|
Verified
Feature Not Available
8.2
36
|
Verified
Feature Not Available
8.4
38
|
Verified
Feature Not Available
8.0
35
|
Verified
Feature Not Available
7.5
29
|
Verified
Administration
8.4
24
7.7
34
|
Verified
8.0
11
7.8
36
|
Verified
8.2
11
7.8
36
|
Verified
Feature Not Available
7.9
37
|
Verified
Feature Not Available
8.4
37
|
Verified
Platform
Not enough data
Feature Not Available
Not enough data
7.4
37
Not enough data
7.6
35
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
7.7
36
Not enough data
7.8
42
Not enough data
8.1
40
Workforce Management Platform Features
Not enough data
8.2
60
Not enough data
8.5
66
Not enough data
8.7
67
Not enough data
8.0
67
Not enough data
7.9
61
Not enough data
Feature Not Available
Not enough data
8.3
62
Not enough data
7.8
59
Not enough data
7.3
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Intradiem and Verint Workforce Management are categorized as Contact Center Workforce
Unique Categories
Intradiem has no unique categories
Verint Workforce Management is categorized as Workforce Management
Reviews
Reviewers' Company Size
Intradiem
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
24.2%
Hospital & Health Care
21.0%
Telecommunications
11.3%
Health, Wellness and Fitness
8.1%
Financial Services
6.5%
Other
29.0%
Insurance
13.5%
Financial Services
11.1%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.4%
Other
52.6%
Alternatives
Discussions
Intradiem has no discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
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