--- title: Aspect Reviews meta_title: 'Aspect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Aspect works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 8 scale: '5' date_modified: '2026-01-20' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Aspect Reviews **Vendor:** Aspect Software **Category:** [Restaurant Management Software](https://www.g2.com/categories/restaurant-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 8 ## About Aspect Back-Office Software for Restaurateurs ## Aspect Reviews ### 1. Aspect is the leader in all things WFM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Aspect?** Aspect WFM captured all the business requirements of a contact center. They can also anticipate the future needs, thus taking the lead in innovation. Aspect has almost all the WFM features of all other brands combined. It can easily integrate with other brands. Aspect's web versions are intuitive and easy to use. **What do you dislike about Aspect?** Aspect is challenging to configure at first. Aspect Support is not that great. Aspect as an organization itself seems chaotic (transitioning from one management to another) **What problems is Aspect solving and how is that benefiting you?** Workforce Management problems. Makes it easy to schedule staff who will handle customers within an acceptable service level. ### 2. It is the best Outbound platform I know. **Rating:** 5.0/5.0 stars **Reviewed by:** Claudio B. | Executive Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Aspect?** Performance, configuration, reports, and general adaptation for outbound operations. **What do you dislike about Aspect?** Flexibility, customization, troubleshooting. **Recommendations to others considering Aspect:** Considered the best Outbound platform. **What problems is Aspect solving and how is that benefiting you?** Better performance in predictive dialing, resulting in higher agent occupancy and a greater number of deals. ### 3. Switching from Aspect to Omni+ **Rating:** 1.0/5.0 stars **Reviewed by:** Don D. | President / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Aspect?** The dialer was efficient and allowed us to incorporate our own code and customization. **What do you dislike about Aspect?** Aspect would quickly place an end of life on our dialer versions, requiring us to continually migrate (one migration cost us over $150,000). **What problems is Aspect solving and how is that benefiting you?** Nothing ### 4. Aspect Dialer is the best solution for contact centers **Rating:** 5.0/5.0 stars **Reviewed by:** Jitendra K. | Telecom support, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Aspect?** Aspect Predictive Dialer Solutions increase contact rates, enhance agent productivity and lower costs – all while helping you comply with increasingly complex regulatory requirements like TCPA (Telephone Consumer Protection Act) Target Abandoned Percentage Selection: The target abandoned rate for the campaign, provisioned by the contact center manager. In predictive mode, the system will adjust the number of calls dialled to adhere to the target abandoned rate setting. This controls agent idle time to gain efficiency Predictive Dampening Factor: The value used to dampen (or distribute) the number of calls placed over a few seconds. The Dampening Factor allows the system to quickly adjust to sudden changes, such as tables suddenly being started, a large number of agents logging out, a spike in the hit rate and other changes Predictive Transient Calls: Indicates the number of hits (connects) that the system allows before the standard pacing algorithm takes effect Predictive Expected Hit Rate: The hit rate value the system should use during the initial period. After a certain number of hits, specified by the value for Predictive Transient Calls, the standard pacing algorithm and hit rate calculation apply Predictive Abandon Tolerance: Defines the abandoned rate that the system will tolerate during the initial period. This value works in conjunction with the setting for target Abandoned Percentage Predictive Slowdown Factor: Determines how slow the algorithm will become when the actual abandon rate exceeds the desired abandon rate. When the abandon rate increases, the dialling must be slowed down to reduce the chances of further abandons. This slows down the rate at which the abandon rate decreases. The Predictive Slowdown Factor allows the user to balance these two quantities **What do you dislike about Aspect?** since i have work on Aspect i dont find any negative point is this **Recommendations to others considering Aspect:** The contact center is overflowing with data that can provide valuable insights about what is working and what is not. Unfortunately, this valuable information is often locked away in disparate contact center systems, and there is no easy way to consolidate, correlate and display key information relevant to each employee’s role. **What problems is Aspect solving and how is that benefiting you?** UMS issue Manual Dialing issue ### 5. Aspect United IP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Aspect?** Good: System is stable and scalable with a wide range of product offerings. Aspect UIP provide all in one- ACD, IVR and recording functions with max outbound dialing features. **What do you dislike about Aspect?** System has a large footprint and difficult to support. **What problems is Aspect solving and how is that benefiting you?** I have solved many issue like to use the Numbering Plan to routes the IB call to service, directs stations and Agent ID. I have also solved M3 script to blocked prank calls (unwanted). ### 6. Aspect and you. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Aspect?** Aspect makes it easy to connect with your patients. **What do you dislike about Aspect?** Sometimes the down time for either upgrades, or maintenance can be a bit long. **Recommendations to others considering Aspect:** Definitely a product that you should consider. **What problems is Aspect solving and how is that benefiting you?** Aspect is smooth, and makes it easy to transfer, and connect with multiple people at the same time. ### 7. I like Aspect **Rating:** 4.5/5.0 stars **Reviewed by:** Denise L. | GRP Global Resource Planner, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Aspect?** fairly easy to use. can do multiple transactions at once **What do you dislike about Aspect?** It sometimes is not always the fastest. I think it sometimes lags a lot. **Recommendations to others considering Aspect:** don't be afraid of it and try new things **What problems is Aspect solving and how is that benefiting you?** use it for scheduling and works well ### 8. Essential **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Aspect?** Aspect makes same day schedule adjustments and forecasting easy. RTA provides a real time view of employee activity. **What do you dislike about Aspect?** Reforecasting is not correct for our use **What problems is Aspect solving and how is that benefiting you?** Workforce management, scheduling and forecasting ## Aspect Discussions - [What is Aspect used for?](https://www.g2.com/discussions/what-is-aspect-used-for) - [View Aspect pricing details and edition comparison](https://www.g2.com/products/aspect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+05%3A04%3A10+-0500&secure%5Bsession_id%5D=68a0d8b1-3012-42dc-b68f-48a2584df054&secure%5Btoken%5D=c03a8c12a3acd3ccecf207a506faad5c37e05b6cb36cc792291e89644733415b&format=llm_user) ## Aspect Features **Platform Basics** - Reporting - Interoperability **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization - AI Text-to-Speech ## Top Aspect Alternatives - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) - 4.8/5.0 (1,291 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews)