Aspect Reviews & Product Details

Aspect WFM captured all the business requirements of a contact center. They can also anticipate the future needs, thus taking the lead in innovation. Aspect has almost all the WFM features of all other brands combined. It can easily integrate with other brands. Aspect's web versions are intuitive and easy to use. Review collected by and hosted on G2.com.

Aspect is challenging to configure at first. Aspect Support is not that great. Aspect as an organization itself seems chaotic (transitioning from one management to another) Review collected by and hosted on G2.com.

Performance, configuration, reports, and general adaptation for outbound operations. Review collected by and hosted on G2.com.

Flexibility, customization, troubleshooting. Review collected by and hosted on G2.com.

The dialer was efficient and allowed us to incorporate our own code and customization. Review collected by and hosted on G2.com.

Aspect would quickly place an end of life on our dialer versions, requiring us to continually migrate (one migration cost us over $150,000). Review collected by and hosted on G2.com.

Aspect Predictive Dialer Solutions increase contact rates, enhance agent productivity and lower costs – all while helping you comply with increasingly complex regulatory requirements like TCPA (Telephone Consumer Protection Act) Review collected by and hosted on G2.com.

since i have work on Aspect i dont find any negative point is this Review collected by and hosted on G2.com.

Good: System is stable and scalable with a wide range of product offerings. Aspect UIP provide all in one- ACD, IVR and recording functions with max outbound dialing features. Review collected by and hosted on G2.com.

System has a large footprint and difficult to support. Review collected by and hosted on G2.com.

Aspect makes it easy to connect with your patients. Review collected by and hosted on G2.com.

Sometimes the down time for either upgrades, or maintenance can be a bit long. Review collected by and hosted on G2.com.

fairly easy to use. can do multiple transactions at once Review collected by and hosted on G2.com.

It sometimes is not always the fastest. I think it sometimes lags a lot. Review collected by and hosted on G2.com.

Aspect makes same day schedule adjustments and forecasting easy. RTA provides a real time view of employee activity. Review collected by and hosted on G2.com.

Reforecasting is not correct for our use Review collected by and hosted on G2.com.