[ Fin Reviews ](https://www.g2.com/products/fin/reviews) [ Fin Reviews ](https://www.g2.com/products/fin/reviews) # Fin Pricing Overview [Editedit](https://my.g2.com/fin/pricings) Free Trial ## Fin Pricing Key Insights Last updated on Apr 09, 2026 * * * Fin offers **4 pricing editions** , starting from **$0.99** to **$99**. Fin pricing tiers are designed to support different usage levels and team sizes. Fin also offers a **free trial**. Compare the Fin pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Intercom, Inc.** for **custom pricing**. * * * Fin with your current helpdesk — $0.99 / 1 Outcome Fin with Intercom’s Helpdesk — $29 / 1 Seat Per Month Copilot add-on — $35 / Per Month Pro — $99 / 1000 Conversations Analysis Per Month Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Fin with your current helpdesk $0.99 1 Outcome Free Trial Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. - Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. - Set up in under an hour - Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more - Customizable tone and answer length - Takes action to update external systems - Transfers to agents directly in preferred Inbox Show More Fin with Intercom’s Helpdesk Starting at $29.00 1 Seat Per Month Free Trial Combine Fin AI Agent with Intercom’s Helpdesk to get the full Intercom Customer Service Suite. - Fin at $0.99 per outcome - Configurable Inbox and Ticketing system - Email, live chat, phone, SMS, and more - Workflows automations - Public Help Center and Knowledge Hub - Pre-built reporting Show More Copilot add-on $35.00 Per Month Free Trial Increase agent efficiency with a personal AI assistant in the inbox. - Includes analysis of 5000 conversations - Instant advice, insights, and answers for agents - Expert training and onboarding - Trusted information from your content sources - Faster time to resolution Show More Pro $99.00 1000 Conversations Analysis Per Month Free Trial AI features for complete visibility and quality control across every conversation. - CX Score - AI Topics - Trends - AI Recommendations - Monitors - Custom AI Scorecards Show More Get the #1 AI agent with a 90-day money-back guarantee. Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. Here's how it works: - Use Fin in at least 250 conversations within your first 90 days after trial. - If you're not satisfied, you can request a refund. - Refund requests must be submitted within 90 days of starting your subscription. - [See full refund terms](https://www.intercom.com/legal/terms-and-policies/fin-guarantee) [Sign up for a free trial today](https://app.intercom.com/a/signup/teams?locale=en-us&solution_id=22?utm_source=g2&utm_medium=referral&utm_campaign=20230302_g2_free_trial_profile_clicks) - no credit card required. Pricing information for Fin is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Fin must be conducted with the seller. Pricing information was last updated on March 30, 2026 Show More ## Fin Pricing FAQs Generated using AI ### Is Fin free, or does it offer a free trial? Fin does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does Fin cost in 2026? According to G2 data, Fin pricing in 2026 starts at $0.99 and can reach $99.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Intercom, Inc.'s official pricing page for the most current details. ### Who is Fin pricing best suited for? According to G2 reviews of Fin by Intercom, the pricing structure is best suited for mid-market and enterprise teams handling high volumes of repetitive support queries. G2 reviewers from computer software, information technology, and SaaS industries report the strongest satisfaction, frequently citing 50-80% ticket deflection rates that justify the per-resolution cost. Small business reviewers appreciate the ease of setup and 24/7 coverage but more often flag cost as a concern, especially for lower-volume use cases. The Copilot and Pro add-ons appeal to teams needing deeper AI analytics and agent efficiency tools. Fin by Intercom's pricing is least suited for very small teams or businesses in cost-sensitive markets with limited support volume. ### What are the key differences between the free and paid versions of Fin? Fin by Intercom does not offer a permanent free tier, but G2's pricing data for Fin by Intercom shows a 90-day risk-free trial at $0.99 per resolved conversation, with a full refund available if unsatisfied. The entry-level option integrates with existing helpdesks like Zendesk and Salesforce. Fin by Intercom's higher tiers, starting at $29/month, add Intercom's native helpdesk, ticketing, workflow automations, and a public Help Center. Advanced add-ons include a Copilot at $35/month for agent AI assistance and a Pro tier at $99/month unlocking AI Topics, CX Scoring, Monitors, and Custom AI Scorecards. G2 reviewers note these analytics features being paywalled is a common frustration. ### Is Fin considered good value for its pricing? G2 reviewers of Fin by Intercom are largely positive about the value delivered, particularly around ticket deflection rates of 50-80% and 24/7 availability, but pricing concerns are among the most frequently cited drawbacks. Many G2 users highlight that the $0.99 per-resolution model becomes unpredictable and expensive at scale, with one reviewer noting costs can "add up rapidly." High-rating reviewers in mid-market and enterprise segments tend to justify the cost by comparing it to avoided headcount. However, small business reviewers frequently flag affordability as a barrier. Overall, G2 reviews of Fin by Intercom suggest it delivers strong value for teams with high support volumes but may strain budgets for lower-volume or cost-sensitive operations. ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5 (1,842) ](https://www.g2.com/products/tidio/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,629) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,673) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/fin/competitors/alternatives) ## Fin Pricing Reviews (2) ![Yngvar K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yngvar K.") YK Yngvar K. 11/16/2025 More Options - - [Respond as Fin](https://www.g2.com/survey_responses/fin-review-6654935/official_response/new) "Effortlessly Scalable Support with Fin" 5/5 What do you like best about Fin? I love how Fin by Intercom provides high-quality, 24/7 support for both B2B and B2C customer interactions, which is crucial for maintaining customer satisfaction round-the-clock. As a small team, the capability to scale our support services significantly without immediately needing to hire additional staff is invaluable, offering us great flexibility and cost-effectiveness. The ease of use and customization features stand out, making it simple to tailor the service to our specific needs without a steep learning curve. I am particularly impressed with its content suggestion feature that analyzes past customer conversations to deliver complete help articles that can be published quickly with just one button, streamlining our customer service process. Additionally, the initial setup of Fin by Intercom was extremely straightforward, involving only a toggle switch and ensuring its integration with our chat flow, which made the transition smooth and effortless. Overall, Fin by Intercom has shown significant improvements over its predecessors, enhancing our support operations dramatically. Review collected by and hosted on G2.com. What do you dislike about Fin? Sometimes it makes up or assumes solutions that aren't possible. For example, it may tell customers about buttons that don't exist. This usually happens because similar features have a button like that, but not the one the customer is asking about. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I find Fin by Intercom ensures high-quality 24/7 customer support, enabling us to effectively scale with a small team. It also provides ease of use, customization, and content suggestions to create helpful articles promptly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") CA Verified User in Automotive Mid-Market (51-1000 emp.) 9/4/2025 More Options - "Not happy with the experience" 1/5 What do you like best about Fin? Very convenient that it is already built-in tool Review collected by and hosted on G2.com. What do you dislike about Fin? However, the performance is very poor. The price for such a performance is crazy high Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? It helps provide faster answers to the customers without the need of human contact. However, its performance is very poor and at the of the day the human contact is still necessary. Review collected by and hosted on G2.com. Show More Response from Kateryna Kharytonova of Fin [Editedit](https://www.g2.com/survey_responses/fin-review-11642136/official_response/edit) Andrew here, I’m a manager at Intercom supporting our customers using Fin - I’d be curious to know what performance issues you’re seeing with Fin, our customers see strong resolution rates using it and are able to automate much of their inbound support volume. Feel free to email me directly at andrew.randazzo@intercom.io with more information so I can take a closer look at your setup. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller Fin Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5 (1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5 (6,989) [ Compare Now ](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5 (3,750) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshdesk) ##### Categories on G2 [ AI Agents For Business Operations ](https://www.g2.com/categories/ai-agents-for-business-operations)[ Live Chat ](https://www.g2.com/categories/live-chat)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents) [ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk)[ Chatbots ](https://www.g2.com/categories/chatbots)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox)[ Digital Adoption Platform ](https://www.g2.com/categories/digital-adoption-platform)[ Conversational Interface Agents ](https://www.g2.com/categories/conversational-interface-agents) Show More ##### Explore More [ What is the top media and influencer targeting software for agencies? ](https://www.g2.com/discussions/what-is-the-top-media-and-influencer-targeting-software-for-agencies)[ How does JumpCloud support SaaS security and user access control? ](https://www.g2.com/discussions/how-does-jumpcloud-support-saas-security-and-user-access-control)[ Most efficient ID verification software for ecommerce sites ](https://www.g2.com/discussions/most-efficient-id-verification-software-for-ecommerce-sites) [ Which enterprise service bus platforms have proven disaster recovery for mission-critical transaction volumes? ](https://www.g2.com/discussions/which-enterprise-service-bus-platforms-have-proven-disaster-recovery-for-mission-critical-transaction-volumes)[ Best live chat software for increasing conversion rates ](https://www.g2.com/discussions/best-live-chat-software-for-increasing-conversion-rates)[ Pros and Cons Details ](https://www.g2.com/products/fin/reviews?qs=pros-and-cons) Show More [ What is the top media and influencer targeting software for agencies? ](https://www.g2.com/discussions/what-is-the-top-media-and-influencer-targeting-software-for-agencies)[ How does JumpCloud support SaaS security and user access control? ](https://www.g2.com/discussions/how-does-jumpcloud-support-saas-security-and-user-access-control)[ Most efficient ID verification software for ecommerce sites ](https://www.g2.com/discussions/most-efficient-id-verification-software-for-ecommerce-sites) [ Which enterprise service bus platforms have proven disaster recovery for mission-critical transaction volumes? ](https://www.g2.com/discussions/which-enterprise-service-bus-platforms-have-proven-disaster-recovery-for-mission-critical-transaction-volumes)[ Best live chat software for increasing conversion rates ](https://www.g2.com/discussions/best-live-chat-software-for-increasing-conversion-rates)[ Pros and Cons Details ](https://www.g2.com/products/fin/reviews?qs=pros-and-cons)