Intercom Pricing

Intercom has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact Intercom to obtain current pricing.

Intercom pricing & plans

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Pricing information for Intercom is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Intercom must be conducted with the seller.

Pricing information was last updated on June 23, 2020

Intercom Pricing-Related Review

IP

Isak P

Project Manager

Marketing and Advertising

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Dec 05, 2017

"Automation for Customer Support"

What do you like best?

Intercom is the next big thing. We are implementing it to automate our customer support and make the experience better. Review collected by and hosted on G2.com.

What do you dislike?

The setup process has been difficult so far, but that might have to do with the differences in the departments that are using it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would look at Zendesk as well, to be honest. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The implementation period for us has been long. We are seeing cost saving benefits and decreased workloads from the automation. Review collected by and hosted on G2.com.

Helpful?

UI

User in Information Technology and Services

Small-Business(50 or fewer emp.)

Validated Reviewer

Review source: Organic

Apr 24, 2018

"Lacks interoperability with major marketing automation platform"

What do you like best?

It captures web visitors' contact data for follow up. Review collected by and hosted on G2.com.

What do you dislike?

Getting an account was a pain and Intercom reps were vague in their directions, causing confusion.

I needed to integrate Intercom data with our marketing automation platform via Zapier. Zapier was very responsive and helpful, even though the issue was not on their side. I had numerous back and forth with Intercom's reps in which they were unable to translate error messages generated by the Intercom platform, unable to provide alternatives or reasons.

Currently, I am in a chat with an Intercom rep from within Intercom. The widget shows him as active and as having seen my messages, but without an acknowledgment from the rep. Pretty disappointing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are other chat options out there -- do your due diligence, because if it works, great. If it doesn't, it's painful to fix so there's budget going out but no actual value created. Review collected by and hosted on G2.com.