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Ingrid Reviews & Product Details

Ingrid Delivery Experience Platform helps retailers optimize delivery, streamline returns, and drive results across conversion, loyalty, and shipping revenue. From product discovery to potential return, consumer-facing to back office, Ingrid is the only market solution to cover the end-to-end customer journey. With over 200 million orders processed and 250+ leading retailers on board — including Paul Smith, ME+EM, GANT, Nudie Jeans, Nordic Nest, Apoteket, Samsøe Samsøe, and NA-KD — Ingrid powers seamless delivery experiences in 170+ markets worldwide.

Seller

Ingrid

Discussions

Ingrid Community

Languages Supported

Belarusian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

Overview by

Jennifer Roach

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Ingrid Media

Provide customers with the optimal delivery options based on their location, order characteristics, order value, and delivery preferences.

Ingrid Demo - Ingrid Delivery Platform Transparent Tracking

Provide transparent delivery information and tracking for a positive shopping experience from checkout to delivery.

Ingrid Demo - Ingrid Delivery Platform Checkout and Tracking

Own the customer journey communication and keep your brand top of mind while providing a best-in-class experience.

Ingrid Demo - Ingrid A/B Delivery Optimization

Ingrid's built-in A/B testing helps merchants optimize the delivery checkout experience for customers while maximizing conversion and delivery revenue.

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NT

Niklas T.

Mid-Market (51-1000 emp.)

12/11/2023

"Flexibel platform"

4.5/5

What do you like best about Ingrid?

The ease of adding carriers and carrier options. Competent and flexibel platform. Review collected by and hosted on G2.com.

What do you dislike about Ingrid?

Lack features for automatic dynamic labels based on carrier information (eg. fossil free) Review collected by and hosted on G2.com.

What problems is Ingrid solving and how is that benefiting you?

- Providing, to the customer, more exact delivery information in the checkout. So the customer gets more correct information on when to expect delivery of their order.

- The possibility to add more carriers and services. So the customer can pick a choice that suits them.

Which leads to increased conversion. Review collected by and hosted on G2.com.

CA

Christoffer A.

Enterprise (> 1000 emp.)

12/4/2023

"Company that excells in customer insight"

4/5

What do you like best about Ingrid?

Check-out experience, modular, UX friendly and roadmap to develope the experience. Good A/B test module and metrics to evaluate. Review collected by and hosted on G2.com.

What do you dislike about Ingrid?

Configuration and integration can be comlex when you started as one of the first customers. Updating the product to be adopted to our business processes. Review collected by and hosted on G2.com.