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Compare Infobip and Twilio 
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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Infobip
Star Rating
(56)4.3 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InfobipTwilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in Ease of Integration with a score of 8.2, while Infobip shines with a significantly higher score of 9.3, indicating that Infobip offers a more seamless integration experience with various platforms.
- Reviewers mention that Twilio's API Call Speed is rated at 8.3, which is commendable, but Infobip outperforms with a score of 9.2, suggesting that users may experience faster response times with Infobip's API.
- G2 users highlight that Infobip provides superior Community Support with a score of 8.7 compared to Twilio's 6.8, indicating that users may find more helpful resources and community engagement with Infobip.
- Users on G2 report that Twilio's Quality of Support is rated at 8.0, while Infobip's support quality is rated higher at 8.5, suggesting that Infobip may offer more effective assistance when users encounter issues.
- Reviewers say that Twilio has a lower score of 7.9 for Subtitles and Closed Captions, while Infobip scores 8.0, indicating that Infobip may provide a slightly better experience for users needing these features in their communications.
- Users report that Twilio's Documentation is rated at 7.8, which is lower than Infobip's impressive score of 9.0, suggesting that Infobip offers more comprehensive and user-friendly documentation for developers and users alike.
Pricing
Entry-Level Pricing
Infobip
No pricing availableTwilio
No pricing availableFree Trial
Infobip
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
9.1
38
8.8
362
Ease of Use
9.0
39
8.2
367
Ease of Setup
8.8
23
7.8
206
Ease of Admin
8.9
22
7.9
194
Quality of Support
8.5
42
7.8
328
Has the product been a good partner in doing business?
8.6
23
8.1
185
Product Direction (% positive)
8.5
39
8.3
352
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.3
22
8.0
107
|
Verified
9.2
24
8.3
104
|
Verified
9.3
27
8.3
104
|
Verified
Support
9.1
30
7.6
105
|
Verified
8.7
21
Feature Not Available
8.6
30
7.1
104
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infobip and Twilio are categorized as WhatsApp Marketing, Communication Platform as a Service (CPaaS), and RCS Business Messaging
Unique Categories
Infobip is categorized as Chatbots and Transactional Email
Twilio is categorized as Video Platform as a Service (VPaaS) and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Infobip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.8%
Information Technology and Services
11.1%
Banking
11.1%
Automotive
7.4%
Retail
5.6%
Other
50.0%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.6%
Discussions
How we can simplify the time and process to implement whatsapp for business?
1 Comment
Official Response from Infobip
Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp...Read more
Is it possible go get support for creating a virtual assistant for my clients.
1 Comment
Official Response from Infobip
Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with...Read more
Infobip has no more discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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