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Compare Infobip and Twilio 
Featured Products
At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Small-Business (51.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Infobip
Star Rating
(58)4.3 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InfobipTwilio
Star Rating
(505)4.1 out of 5
Market Segments
Small-Business (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioInfobip vs Twilio
When assessing the two solutions, reviewers found Infobip easier to use, set up, and administer. Reviewers also preferred doing business with Infobip overall.
- Reviewers felt that Infobip meets the needs of their business better than Twilio.
- When comparing quality of ongoing product support, reviewers felt that Infobip is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Infobip over Twilio.
Pricing
Entry-Level Pricing
Infobip
No pricing availableTwilio
No pricing availableFree Trial
Infobip
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
9.1
40
8.8
365
Ease of Use
8.9
41
8.2
371
Ease of Setup
8.7
25
7.7
210
Ease of Admin
9.0
24
7.9
195
Quality of Support
8.3
44
7.8
331
Has the product been a good partner in doing business?
8.6
25
8.1
186
Product Direction (% positive)
8.6
41
8.3
354
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
24
8.0
108
|
Verified
9.2
24
8.3
103
|
Verified
9.3
27
8.4
104
|
Verified
Support
9.1
30
7.6
106
|
Verified
8.7
21
Feature Not Available
8.3
32
7.0
104
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infobip and Twilio are categorized as WhatsApp Marketing, Communication Platform as a Service (CPaaS), and RCS Business Messaging
Unique Categories
Infobip is categorized as Chatbots and Transactional Email
Twilio is categorized as Cloud PBX Platforms, Video Platform as a Service (VPaaS), SMS Marketing, and VoIP Providers
Reviews
Reviewers' Company Size
Infobip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.3%
Information Technology and Services
12.5%
Banking
10.7%
Automotive
7.1%
Retail
5.4%
Other
50.0%
Computer Software
17.8%
Information Technology and Services
10.8%
Marketing and Advertising
6.8%
Internet
4.9%
Financial Services
4.9%
Other
54.8%
Discussions
How we can simplify the time and process to implement whatsapp for business?
1 Comment
Official Response from Infobip
Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp...Read more
Is it possible go get support for creating a virtual assistant for my clients.
1 Comment
Official Response from Infobip
Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with...Read more
Infobip has no more discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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