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Infobip Reviews & Product Details

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.

Seller

Infobip

Discussions

Infobip Community

Languages Supported

English, French, Hungarian, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified)

Product Description

Infobip's Customer Service solution is a comprehensive, cloud-based platform designed to enhance customer interactions by providing personalized, efficient, and omnichannel support. It enables businesses to engage with customers across their preferred communication channels, ensuring a seamless and satisfying experience. Key Features and Functionality: - Omnichannel Support: Engage customers through various channels, including SMS, WhatsApp, Live Chat, Email, and more, all managed from a unified interface. - Automation and AI Integration: Utilize chatbots and intelligent routing to handle routine inquiries, allowing human agents to focus on complex issues. - Personalized Customer Interactions: Access comprehensive customer data to provide tailored support, enhancing customer satisfaction and loyalty. - Advanced Analytics: Monitor agent performance and customer interactions in real-time to identify areas for improvement and optimize service delivery. - Scalability and Flexibility: Easily scale operations to meet demand fluctuations and integrate with existing systems for a cohesive customer service strategy. Primary Value and Problem Solved: Infobip's Customer Service solution addresses the challenge of meeting evolving customer expectations for prompt, personalized, and accessible support. By consolidating multiple communication channels into a single platform and incorporating automation, businesses can reduce response times, improve agent productivity, and deliver a consistent customer experience. This leads to increased customer satisfaction, higher retention rates, and a stronger brand reputation.

Overview by

Dubravko Blaće (Analytics & CRO Team Lead at Infobip)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

View More Pricing Information

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Infobip Media

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Денис .

Mid-Market (51-1000 emp.)

10/26/2020

"very friendly and welcomed, quick answers to our questions and help on each stage of integration"

5/5

What do you like best about Infobip?

Account manager one of the best

Product have a good advantages Review collected by and hosted on G2.com.

What do you dislike about Infobip?

Product is not very flexible as we want to but its ok, need just a little bit more time to set up Review collected by and hosted on G2.com.

Response from Kristina Oćićek of Infobip

edit

Thank you for your review! We're happy to hear you're getting along well with your account manager. :)

Fabien d.

Fondateur

Small-Business (50 or fewer emp.)

7/30/2020

"Good product, bad service"

0.5/5

What do you like best about Infobip?

API is clear and simple.

The service is reliable. Review collected by and hosted on G2.com.

What do you dislike about Infobip?

All they want is to make more money and they don't really care about their existing customers if they don't send millions of email per months.

The quality of service and business relationship has really declined lately for small users like ourselves.

They now ask for a yearly subscription of 1200€ just to have access to their service (sms costs are on top of that)

I've received this notice on july 30th and have till august 6th to decide or we have 30 days to switch provider.

That is what I call really unfair business practice. Review collected by and hosted on G2.com.

Response from Elizabeta Stamenkovic of Infobip

edit

Thank you for your review Fabien! Currently, we are in the phase of moving to the SaaS model of business, which will help us speed up the starting process with our clients, offer flexible plans for big and small businesses and be more accessible, in general. Currently, we're in the transition phase and we're sorry to hear you don't find it suitable for your business at the moment. If you decide to end our partnership we'll respect your decision, but if you decide to give us a chance, your account manager will make sure this transition goes smoothly and to find the best deal for your business. If you have any additional questions regarding our new business model feel free to contact your account manager.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/11/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Effective messaging channels and customer/client servicing."

5/5

What do you like best about Infobip?

Dashboard is easy to use and automated reports really help us in gathering data and monitoring results. Review collected by and hosted on G2.com.

What do you dislike about Infobip?

the only thing that's challenging is we dont have a preview of the actual message on how it will look like when sent to users. Review collected by and hosted on G2.com.

Recommendations to others considering Infobip:

One stop shop for digital communication channels. Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

Infobip is helping us to improve our customer database engagement. This helped us a lot in reaching our market with a different channel during this time of pandemic since most of our stores have closed and not fully operating. Review collected by and hosted on G2.com.

Response from Kristina Oćićek of Infobip

edit

Thank you for your review!

Анна .

Enterprise (> 1000 emp.)

10/27/2020

"omnichannel customer information system"

4.5/5

What do you like best about Infobip?

Opportunity to pick data from file; flexible email templates Review collected by and hosted on G2.com.

What do you dislike about Infobip?

Not found. All services of Infobip we use are high quality services Review collected by and hosted on G2.com.

Response from Kristina Oćićek of Infobip

edit

Thank you for taking your time and leaving a review, it means a lot to us. It's good to hear you found our flexible email templates useful, we really like that feature ourselves. :)

su su l.

Mid-Market (51-1000 emp.)

10/8/2020

"Cost effective"

3.5/5

What do you like best about Infobip?

Easy to use . Able to generate reports at anytime. Review collected by and hosted on G2.com.

What do you dislike about Infobip?

There is no features that we dislike. We are ok with Infobip platform. Review collected by and hosted on G2.com.

Response from Kristina Oćićek of Infobip

edit

Thank you for your review!

Verified User in Real Estate

Enterprise (> 1000 emp.)

11/10/2020

"Good Service and followup from the Infobip team"

4.5/5

What do you like best about Infobip?

Service and availability of team whenever there are system issues Review collected by and hosted on G2.com.

What do you dislike about Infobip?

i did not find any downside when dealing with Infobip Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

we are able to exchange and communicate better with our customers and ease of convenience when you are writing messages on whats app through desktop

the messages are also stored and they can be retrieved with mobile number of customer to see their past response

while the agent is on dialer and get a message from customer it makes it easy to type and send a response to the customer Review collected by and hosted on G2.com.

Response from Kristina Oćićek of Infobip

edit

Thank you for the review, it's great to hear you liked our service.

James G.

Enterprise (> 1000 emp.)

8/5/2020

"lack of empathy from execs"

3.5/5

What do you like best about Infobip?

account manger support is good, follow up also good Review collected by and hosted on G2.com.

What do you dislike about Infobip?

Lack of empathy by certain execs to the issue you are experiencing. more concerned re politically correct than actually understanding customer issue or complaint. Small and large customers get completely different treatment. Don't see long term partnership with customer Review collected by and hosted on G2.com.

Recommendations to others considering Infobip:

Ensure they can deliver to the country you are targeting and fully understand what routes they are offering. This is not made clear when negotiating services from them. Only becomes clear once you are having delivery issues Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

B2C and B2B communications for multiple applications Review collected by and hosted on G2.com.

Response from Elizabeta Stamenkovic of Infobip

edit

Thank you for your review, James! We will make sure to forward your feedback to our colleagues.

Verified User in Financial Services

Enterprise (> 1000 emp.)

2/21/2021

"Customer friendly"

4.5/5

What do you like best about Infobip?

The sales rep is always friendly, attentive, and responsive to requests and questions Review collected by and hosted on G2.com.

What do you dislike about Infobip?

Lack of automation for sms reconcialiation reporting Review collected by and hosted on G2.com.

Response from Elizabeta Stamenkovic of Infobip

edit

Thanks for the review! We'll forward your feedback to our experts. :)

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

2/16/2021

"Whatsapp gateway"

4/5

What do you like best about Infobip?

Their platform is very innovative. Has lots of functionalities Review collected by and hosted on G2.com.

What do you dislike about Infobip?

The back office service, they don’t understand different countries realities Review collected by and hosted on G2.com.

Response from Elizabeta Stamenkovic of Infobip

edit

Thanks for the review and the kind words! Could you please clarify what exactly you mean by 'they don't understand different countries' realities' - the exact issue you ran into? We'd be happy to forward your feedback to our experts, as we're always glad to learn how we might improve our services and solutions. :)

Tatul A.

Small-Business (50 or fewer emp.)

7/1/2020

"Reliable srvice for SMS (2 factor auth)"

4/5

What do you like best about Infobip?

They are working closely with partners which is not the same with Twilio and DidLogic.

The service works pretty well.

The prices are good. Review collected by and hosted on G2.com.

What do you dislike about Infobip?

The web portal is not great. Recently I couldn't find how to change my current credit card to a new one and had to talk to support to do that. Review collected by and hosted on G2.com.

Response from Kristina Oćićek of Infobip

edit

Thank you for the review!