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Igloo Reviews & Product Details

Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital experiences and unifies everything that matters: People, information, and processes across all teams. Consistently recognized as a leader by customers like Restoration Hardware, Leidos, and Marcus Hotels and renowned for an unwavering commitment to customer success, Igloo makes life better at work for millions of users. Learn more at igloosoftware.com.

Seller

Igloo

Languages Supported

Catalan, German, English, French, Italian, Japanese, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Product Description

Igloo is a provider of digital workplace solutions, helping companies build inspiring digital destinations.

Overview by

Chad Trakalo

Discussions

Igloo Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

28 months

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Top-Rated Alternatives

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Igloo Integrations

(1)

Integration information sourced from real user reviews.

Igloo Media

Solve critical business challenges and cultivate a strong corporate culture.

This hospitality customer is focused on ensuring that their customers have the best possible user experience with their product.

This retail customer is seeking to improve culture and engagement, while effectively communicating need-to-know information in a centralized location.

The Feedback Center is a place where employees can provide ideas and comments.

The Social Center is a place where all social bees can log on to find out about social and philanthropy programs.

This arts and culture customer is a creative agency servicing customers of all sizes for their marketing and branding needs.

Igloo Reviews (94)

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John Alejandro P.

Asesor comercial

Mid-Market (51-1000 emp.)

1/13/2021

"excellent work tool."

3.5/5

What do you like best about Igloo?

I love being able to build pages, subpages, and several layers of deep sections, so I can have control over the entire organization. I really like that its easy very to use and extremely versatile. Igloo also helps you to build a knowledge base for sharing information with everyone. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Prices can lead to high costs. Something really strange happens every time I wish to add files to the desktop site, it saves me any old files that have nothing to do with what I'm working on. makes me furious. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

In terms of parts, page layout, color scheme, labeling, etc., it can also be personalized for your company. If you have a decentralized business that needs to house data in the cloud to collaborate, Igloo works great. I'm recommending this. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Igloo was used primarily to facilitate contact between team members, to share data and schedule appointments in other Departments, as well as a forum for exchanging information between teams across countries. We aim to standardize all communications in our department into one accurate and efficient network so that productivity can be greatly improved. Review collected by and hosted on G2.com.

Gerald G.

Web Analytics Manager

Mid-Market (51-1000 emp.)

1/13/2021

"It's amazing how safe and effective Igloo is for distributing information and joining teams"

4.5/5

What do you like best about Igloo?

It's great that Igloo provides me with a digital work environment that resembles a social network, which makes our work not only organized but also fun. I can easily share information, files in different formats, projects, assign and perform tasks, interact with colleagues seamlessly and more, all within one platform. Igloo is very easy to use, its interface is quite intuitive and navigable. Their technical service is very attentive and efficient. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Igloo is expensive compared to other tools in the market, however we decided to give it a try and I can say that it is worth every penny invested, it works excellently for us. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

It is incredibly effective in bringing work teams together, distributing information securely and efficiently, sharing files in different formats and performing tasks within the same environment. It's worth trying, I recommend it. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Igloo has been very helpful within our organization to carry out a more organized and fluid work within each work area. We have felt comfortable using this resource in our day-to-day work. It has been an excellent solution to internal communication, collaboration and information distribution problems. It has been of great benefit in maintaining order within the organization and increasing productivity. Review collected by and hosted on G2.com.

Verified User in Computer Networking

Enterprise (> 1000 emp.)

5/25/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Connecting platforms for easier use"

4.5/5

What do you like best about Igloo?

I enjoy being able to use Igloo's software for integration with multiple platforms such as GSuite, dropbox, slack, zendesk, salesforce, and Microsoft products. I mainly use Google and Microsoft products for all things business and personal related, and Igloo is a fantastic resource to combine all in one. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

The applications can become glitchy and not load when in need of an update or right after installing a recent update, which can be challenging to utilize the software. Review collected by and hosted on G2.com.

Response from Dwayne Weppler of Igloo Software

edit

Thanks for providing your feedback! You are so right about Igloo’s ability to serve as that single digital destination, giving employees easy access to all the applications they need and use on a daily basis to stay productive and complete their work. It’s great to hear you’re making use of the many integrations available to Igloo users (https://www.igloosoftware.com/product/integrations/).

Also, we take pride in ensuring a great user experience for all our customers. If you have feedback (or require technical support) as it relates to any of our integrations, we want to hear from you. To submit feedback or access technical support and other helpful resources, please visit Customer Care: https://customercare.igloosoftware.com/

Hana M.

Clinical Research Assistant

Mid-Market (51-1000 emp.)

9/2/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Igloo as option for clinical health research study"

3.5/5

What do you like best about Igloo?

Igloo is HIPPAA compliant and this was important factor when considering a platform that would address our ethics committees concerns. The in-house option for workplace analytics is a bonus as we are not allowed to utilize google analytics as stipulated by our REB. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

We do not have a web developer on our team, and so once our platform was out of the development phase and the igloo team released the platform to our control and administration, there were some challenges in terms of making changes, understanding the platform on our own - changes in team members may have played a role in this as well. Additionally, when submitting a request for an issue (glitch, feature request) that requires somewhat immediate attention, the support team is unable to give a timeline as to when the issue will be fixed OR even notify you of the fix - you are directed to read the newsletters. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

In terms of research, our choice of igloo was swayed heavily by our ethics committee who were looking for HIPPAA compliance Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

We have used Igloo to house resources and a community of study participants, it provides a one stop place to access all study related material for our participants. We also have a space hidden from participants where the research team members can collaborate before implementation that is more efficient/succinct than email. The ability to assign platform members different levels of access has proved to be a great asset. Review collected by and hosted on G2.com.

Kristin M.

Systems & Data Administrator

Mid-Market (51-1000 emp.)

8/27/2020

"Easy to use and configure!"

4/5

What do you like best about Igloo?

I like how easy it is to configure permission groups, set up new spaces, collaborate on shared calendars for upcoming events and training. Igloo is far better at this than any other intranet I have worked with! Our overall experience also improved once we enabled single sign on with our Microsoft services as it mean that users no longer needed to have a disjointed sign in experience. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Igloo has a bit of work to do in relation to document collaboration compared to some of its competitors. Collaboration on documents can be difficult if you want multiple people to edit at once, as only one person can currently edit a document at a given time. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

Depending on what your company priorities are, Igloo should definitely be a high contender. With easy to use blogs, wikis and calendars, and easy to configure page layouts, it is a great choice for people implementing a solution who don't have high technical literacy. The only downfall we have found is the inability to have multiple people editing one document simultaneously which will need to be a consideration when choosing a platform. If employee engagement and easy of use of important, Igloo is a great choice. If document collaboration with multiple users simultaneously is a priority, then Igloo may not be there yet. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

We have a bit issue with sharing events and training with staff. Igloo has a great calendar function which allows multiple calendars to be overlaid into one widget to enable users to view all upcoming events and training in one view. It also allows users to book in for events and training through the Igloo calendars which makes attendance easier to gauge. Review collected by and hosted on G2.com.

August R.

Mid-Market (51-1000 emp.)

8/21/2020

"Great software, even better service."

5/5

What do you like best about Igloo?

The customer service and strategic support is fantastic at Igloo. We conducted a refresh of our intranet in 2018, and the team was very helpful and supportive the entire way. Even with smaller day to day fixes, the staff are very quick to respond to support tickets. It is always a pleasure working with Igloo staff, they are incredibly friendly and talented professionals. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

I wouldn't change much, the software is great and works well. We are a long standing customer with Igloo, and customer feedback based improvement has always been a priority for them, and you can see it which is fantastic. We have the ability to make improvement recommendations on the support site, and it is great to see Igloo taking those seriously. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

We purchased Igloo to solve communication challenges, specifically with how our employees receive company news and information. We made it our goal to make "The Current" our primary communication tool and have realized incredible success. In the past two years we recorded a 200% increase in viewership and a sizable increase in users engaging with content. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

6/15/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great software!"

5/5

What do you like best about Igloo?

I love how easy it is to build and customise it in its entirety using the drag and drop widgets. It has a really pleasant user experience and is simple to navigate and interact with content Review collected by and hosted on G2.com.

What do you dislike about Igloo?

There isn't anything that I dislike about it Review collected by and hosted on G2.com.

Response from Dwayne Weppler of Igloo Software

edit

We really appreciate the feedback. Thank you for taking the time to do so. With the move to remote work, many of our customers relied heavily on their Igloo digital workplace for their employees to continue to communicate, collaborate, and share knowledge. And as organizations transition to a more hybrid workplace now, Igloo continues to be that one-stop shop for dynamic and up-to-date company information, along with everything they need to integrate all of a company’s productivity and communications platforms into one cohesive interface.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

6/15/2021

"A Great Intranet Experience"

4.5/5

What do you like best about Igloo?

I like that I can build any page I need. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

It could have a little better integration with other platforms like Workday or Outlook 360. Review collected by and hosted on G2.com.

Response from Dwayne Weppler of Igloo Software

edit

Thanks so much for your review! We’re glad to hear you’re making use of Igloo’s capabilities for building as many pages as you need. We feel we’ve struck just the right balance between offering a number of out-of-the-box digital destinations and making it easy to simply create your own templates from scratch, or, modify existing templates to add or remove functionality, move elements around and more.

It’s great to hear you’re using our integrations. We continue to add new integrations and add more and deeper functionality to existing integrations. You can check out our full list of integrations here: https://www.igloosoftware.com/product/integrations/

Also, we continue to invest many resources in building out Igloo integration with Office 365. Have a look at our Microsoft integrations page: https://www.igloosoftware.com/product/integrations/igloo-microsoft/

Lastly, if you have feedback about how we can make our Workday and Office 365 integrations even better, we'd like to hear from you. You can submit feedback via Customer Care: https://customercare.igloosoftware.com/

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/18/2021

"an innovative workspace"

3.5/5

What do you like best about Igloo?

I love the customizable element of the workspace and just how organized the interface is. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Some of the communication and sharing technologies are rather rudimentary-- the subscription plan is also a bit confusing and clunky. Review collected by and hosted on G2.com.

Response from Dwayne Weppler of Igloo Software

edit

Thanks for providing your feedback! It’s great to hear you and your team are leveraging Igloo for sharing content and for enabling two-way communication. Combined with the ability to customize your digital workplace to meet the exact needs of your organization (as you have done), it’s not surprising many of our customers have the ideal digital workplace for their teams, departments and organizations to communicate, collaborate, share knowledge, and engage employees. Also, we’ve recently simplified our pricing, https://www.igloosoftware.com/pricing/ but let us know if there’s anything we can clarify for you.

Verified User in Education Management

Small-Business (50 or fewer emp.)

8/31/2020

"Igloo Review: Centre for the Study of Learning and Performance, Concordia University"

4.5/5

What do you like best about Igloo?

Easy to learn and use (navigation, profile setup, quick access to info etc.)

• Engaging interface: It is hoped that members want to come and spend time in the environment

• Flexible: Design and refinement of the environment wa/is easy to do (e.g. changing of widgets, titles, interface, adding photos etc.)

• Storage: Large and on Canadian servers

• User Accounts: Ease and flexibility with setting up and editing accounts; users are able to customize their accounts (e.g. dashboard, directory profile, what content they subscribe to, To Do lists, push notifications etc.)

• Security: Ability to set View/Edit members’ privileges easily and flexibly (across individuals and teams within the Partnership and publicly)

• Functionality: All in one resource – Directory, communication (e.g. posting of information such as announcements, meeting notes, updates etc. with ability to add comments, broadcast or email), file and calendar sharing, task lists, blogs/wikis, advanced search features, compatibility with social media tools etc.

• Technical and customer Support: Affordable and responsive

• Affordable: Few funds were assigned to the purchase of a KM tool in our Partnership budget Review collected by and hosted on G2.com.

What do you dislike about Igloo?

• -sometimes the software isn't as intuitive as we would hope (some edits happen from the site manager, others from the page directly)

• -the channel function is unclear (more in depth training materials/videos or one-on-one support would be beneficial

• -cascading inheritance/rules is useful, however not thorough enough to tailor to specific needs of our KM

• Public website does not appear in search engines’ search results

• No relationship with social media (e.g. Sharing from What’s App or FB messages)

• No ability to post multiple photos and assign all the same labels

• No photo gallery (e.g. multiple photos viewed on one screen with ability to browse through them

• Licenses: Unclear how different accounts are set up for different types of users (e.g. Producers vs Viewers) Review collected by and hosted on G2.com.