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Igloo Reviews & Product Details

Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital experiences and unifies everything that matters: People, information, and processes across all teams. Consistently recognized as a leader by customers like Restoration Hardware, Leidos, and Marcus Hotels and renowned for an unwavering commitment to customer success, Igloo makes life better at work for millions of users. Learn more at igloosoftware.com.

Seller

Igloo

Languages Supported

Catalan, German, English, French, Italian, Japanese, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Product Description

Igloo is a provider of digital workplace solutions, helping companies build inspiring digital destinations.

Overview by

Chad Trakalo

Discussions

Igloo Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

28 months

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Top-Rated Alternatives

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Igloo Integrations

(1)

Integration information sourced from real user reviews.

Igloo Media

Solve critical business challenges and cultivate a strong corporate culture.

This hospitality customer is focused on ensuring that their customers have the best possible user experience with their product.

This retail customer is seeking to improve culture and engagement, while effectively communicating need-to-know information in a centralized location.

The Feedback Center is a place where employees can provide ideas and comments.

The Social Center is a place where all social bees can log on to find out about social and philanthropy programs.

This arts and culture customer is a creative agency servicing customers of all sizes for their marketing and branding needs.

Igloo Reviews (94)

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Verified User in Hospitality

Mid-Market (51-1000 emp.)

3/5/2020

"Fantastic Training and Knowledge Base for Creating and Expanding your Digital Workspace"

5/5

What do you like best about Igloo?

Training on the Igloo platform is intuitive and extensive. I joined my current company after they had already implemented their digital workspace and I was able to get up to speed with the help of tutorial videos, webinars, semi-private training and knowledge base. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Semi-training frequency of each type is typically once per month which can make scheduling a little difficult. That being said, they're noted well in advance so I haven't ran into any substantial issues booking the module that I needed. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

Take advantage of Igloo's webinars, private, and semi-private training. Their instructors are great in giving you the knowledge and practice to implement what you need into your digital workspace. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Being able to have a centralized hub to access company information and resources has empowered our Ambassadors to really take in our company values and learn about departments or other properties that they may not have frequent communication with. As a hotelier with owned, managed and franchised properties, being able to collaborate with and inform Ambassadors has helped with employee engagement, especially on the recognition side with our Kudos program. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/26/2020

"Good way to communicate and share information with others in the organisation."

3.5/5

What do you like best about Igloo?

Lots of options on how to collate and present information in different formats, while being easy to navigate. Like being able to add blogs, share documents, create larger pieces of information using links to navigate around the work. Users from many roles can provide content and access information. Support available if required. Able to change the layout and re-prioritise information if needed. Different access levels is essential to stay compliant for GDPR etc. Good to be able to change number of users if needed. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Would like more options for the end view users see. Graphics could stand out more. Some of the graphics look a little bit dated so would like to see a more modern finish. Would like to wow users when they first log in. Would like member grouping to be simplified. Never remembers my login, even when saving it! 'More' options on menu at top don't display correctly as far as I can see. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

Not a company I had heard of previously but definitely worth considering as an option. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Sharing information worldwide. Important to be able to share all resources available. Easy to update in a changing environment. Have sometimes tried different formats to see what works best for a specific piece of information. Good to be able to link to external websites and other sources. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

2/11/2020

"Igloo for 500+ Employee Company"

3.5/5

What do you like best about Igloo?

SSO

AD Sync

Notification settings

amount of users it can support Review collected by and hosted on G2.com.

What do you dislike about Igloo?

self-customization abilities - SOWs and cost are required for post launch customizing unless you have an experienced web developer on your staff

widget diversity - many do very similar functions

amount of support from the company included in contact feels minimal Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

Cost for additional services - there are fees associated with some integrations and any code work that is not part of your original contract

AD/SSO needs - do you want your employees to be able to use single sign on and have active directory sync with the platform. If so, how will you execute with your internal IT team

ease of customization - a lot needs to be done by the Igloo team to create the exact workplace you are envisioning

Support levels - know what you need in terms of support and purchase the right support package

Level of education and engagement from employee base

Get executive buy in before purchasing any digital workplace platform

During planning, create a training plan for employees to contribute to your platform

Ask lots of questions before, during and after purchase and implementation

Ensure your IT team is part of the implementation and well versed as well on the platform

Create a content and administrator team - to keep the platform useful, a full team of people dedicated to it's content and success is vital Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

We are able to communicate on a firm-wide basis without additional emails. It has also allowed us to create a repository for HR, IT, Finance and Marketing tools while also creating important news feeds for the client facing teams. There is greater transparency within the organization from both the employee and leadership perspective. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

2/11/2020

"Great platform for team collaboration"

4/5

What do you like best about Igloo?

The ability to customize areas for individual teams. The ability to create groups both globally and within a team. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

The layout restrictions and the fact that I need to engage customer care to make design changes. The complexity of creating groups and getting people assigned to spaces. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

Make sure you have a small team of people to help with deployment. Develop a governance plan prior to rolling this out to your staff. They won't know what to do with it and get frustrated if you don't have a governance plan and a plan for how you want to use the platform. This will cause them to not use it. Make sure that ALL leaders in your organization are encouraging the use of the product, otherwise it wont go so well. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Communication across a large corporation. Sharing of staff kudos and feedback. Uploading of photos. Review collected by and hosted on G2.com.

Brian S.

Senior Director of Knowledge Management

Staffing and Recruiting

Small-Business (50 or fewer emp.)

2/23/2017

"A decent intranet platform for your people"

2.5/5

What do you like best about Igloo?

I appreciate the turn-key aspects which make Igloo intranet software ready to use off the shelf. Its straightforward look and feel minimize confusion and keep things simple for users who want to get things done. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

There are lightly customizable options but they are largely limited and limiting. Perhaps the platform will become more flexible and allow for more creativity over time. There does not seem to be a whole lot of innovation or development going on, however, so don't count on that. Review collected by and hosted on G2.com.

Art C.

Small-Business (50 or fewer emp.)

4/7/2020

"A superb intranet system with a concise design"

4.5/5

What do you like best about Igloo?

Using Igloo on a standard level isn't hard at all. That's very important when we want to onboard new user and have them use the system continuously for work activities and information sharing. The software usage is similar to Facebook, so it's easy for those that have experience with Facebook. Igloo goes much farther than Facebook when it comes to productivity tools. We can assign to-dos and share business resources more efficiently in Igloo. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Igloo doesn't have many of the more detailed project management features that would allow us to plot out tasks in an orderly schedule or calendar. There aren't the kinds of charts and graphs that are included in some of the more professional intranet systems. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

Igloo can make your staff more united and not left in the dark as much as they might be without a central work hub. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

I can stay up to date on most of our shared work news and can access our files and resources more efficiently. I don't have to depend as much on multiple communications tools or software. There is less conflicting information I have to contend with by having most of my information funneled through the Igloo system. Review collected by and hosted on G2.com.

Maheshwar M.

Application Development Professional

Enterprise (> 1000 emp.)

3/27/2020

"Igloo is fantastic"

4.5/5

What do you like best about Igloo?

The platform has a wide variety of capabilities that cater to potential customers, and are valuable for specific corporate units. The program helps all sorts of documents, reports, information and technology projects to be exchanged inside or outside the enterprise. This enables forums, workshops, tracking and supervision with other departments to share information and to schedules. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

When we began, we'd like more advice on the web layout setup and design. Now, we begin to understand that our platform is somewhat disorganized and that there are other buttons that we don't need. There should have been more best practices. We have a fantastic demand, but we do not have the extra money to invest on producing paquets. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

Completely recommended for all types of organizations because of its many features that allow the company to rationalize any form of operation. This allows the enterprise to be modified with application models versions and guarantees the tool's incorporation of any operation carried out by the enterprise is an effective and successful process. Hesitate not to try that. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Due to its wide-ranging variety of roles in all fields, all branches of the company use Igloo. Using this platform, the connectivity with all the team members will be great, we exchange documents, reports and tasks to make it available to all people. Even workers working outside the company will make use of it. Via this we will be able to post and report articles, projects and other data, as well as social media site. Review collected by and hosted on G2.com.

R K.

Mid-Market (51-1000 emp.)

8/27/2020

"Effective tool for company wide communication - both professionally and socially."

4.5/5

What do you like best about Igloo?

- Easily creating navigation, spaces, access levels, broadcast to staff Review collected by and hosted on G2.com.

What do you dislike about Igloo?

- Additional integrations would be helpful such as scheduling tools/app integration

- Additional options to gain points would be useful for engagement Review collected by and hosted on G2.com.

Verified User in Construction

Enterprise (> 1000 emp.)

8/25/2020

"Great Support from Igloo"

4.5/5

What do you like best about Igloo?

The technical support staff is responsive and very timely. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Some functionalities seem to be lacking, like the search feature. They do a great job of making improvements, and it has improved greatly since we began using the platform, but it does still have a way to go. Review collected by and hosted on G2.com.

Arielle F.

Account Director

Mid-Market (51-1000 emp.)

3/4/2020

"Large intranet with easy use and remarkable reach"

4.5/5

What do you like best about Igloo?

Igloo is easy to set up, navigate and with solid customer service. In addition its customization is something key to establish comfort in the user. Igloo provides you with excellent customization capabilities and really adapts to the need for small fast communication situations to important announcements of the operating company. The calendar function is visually attractive. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

The price is high, this can have negative consequences to be able to acquire it. However, many people use it. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

If you are looking for communication throughout the company, it is certainly a total program and capable of performing this function. It is also a solid platform and you will get where you want to go when you do not have an intranet. I just want you to consider its price, I don't want to alarm it, but you should keep in mind that it's a bit expensive. However, the program is powerful. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Igloo foster relationships and increase collaboration with customers, partners and suppliers. It helps us organize the key information we want everyone to access; It works very well and the company's employees quickly adapted with easy access to its implementation and linked it to the company's general mission program. Review collected by and hosted on G2.com.