HungerRush POS Reviews & Product Details

I find HungerRush POS makes a lot of things simple and easy, and it's intuitive to use. The program is pretty simple and self-planned, which I like. I've only used one other POS system at the store, and this definitely works better, not by a lot, but something better at least. Review collected by and hosted on G2.com.

I don't like how the loyalty menu on HungerRush POS pops up in the worst place possible, covering customer information which makes it hard to enter their phone number easily. The window covers the screen entirely, so you can't use it well. It's super annoying to have to write down someone's phone number to enter it on the same computer because the stupid thing doesn't let you move it. Also, the initial setup was not done properly, and they didn't show us how it worked right. They left as soon as they could. Review collected by and hosted on G2.com.

Our customer service reps are wonderful. The functionality and integrations are strong, and I really appreciate the focus on growth to help clients. Review collected by and hosted on G2.com.

The amount of “bugs” is burdensome. Both the software and hardware could be improved; it’s clear money is being saved by going with cheaper, less reliable products. The AI support is far from helpful or streamlined from a restaurant owner’s point of view. Support is inconsistent: either you get someone who knows a lot and is genuinely helpful, or you get a newer team member who just opens a chat with higher-level support and acts as the middle person. That isn’t efficient for anyone, and it makes it harder to resolve the call in a timely fashion. Review collected by and hosted on G2.com.

It is simple to use. Everything in the Hub is all in one place making paperwork easier. Hardware is also updated and reliable. Review collected by and hosted on G2.com.

The price is high compared to other POS brands. There are some bugs that we have had to learn to deal with. Review collected by and hosted on G2.com.

The ability to integrate into Google maps and the AI that exist in restaurant delivery for restaurants that are focused on delivery. Review collected by and hosted on G2.com.

Some of the new add-ons spend a lot of time in beta testing and don't roll out very quick, and integration to third-party can take time. Review collected by and hosted on G2.com.

Delivery features, ease of installation. Review collected by and hosted on G2.com.

Their bad-faith, deceptive auto renewal scheme. Had to learn about MySQL to be able to assist their low level techs. Review collected by and hosted on G2.com.

When it comes to ease of ordering on the employee side and customer side, HungerRush has most POS companies beat. It has always been seamless for even the most complicated menu items like Pizzas. They tackle the right features in their menu builder without being over complicated. Review collected by and hosted on G2.com.

Where HungerRush lacks is how they limit themselves. Without the availability of integrations with other software and services, they fail to keep up with the growing market. From marketing to restaurant management, by trying to do everything themselves, they cannot offer a great service in these areas. Where other POS companies can utilize 3rd party services with direct integration, they let the customers decide which services work for their restaurant. Review collected by and hosted on G2.com.

We own a successful pizzeria called The "Original" JJ Twigs in a suburb of Chicago. We changed over from another very well-known POS system in April 2023. As this is about being honest, our "Go Live" fell between the cracks as they were shifting how they bring on board/prep a new client. Things happen but it was how they reacted that has been the selling point. They circled the wagons and gave us full attention. The impact was I had to rely on Customer Support a bit heavier than I intended and I can say it has been nothing but exceptional- even after almost a year. Dylan Herzog is my go-to support specialist and is nothing short of exceptional.

The POS system itself is very easy to use and I have found that in many areas the way the software works is so much easier and less cumbersome than the previous systems we owned. The logic that runs the system processes are simplistic and very well thought-out but are also VERY effective.

If you are searching for a product- you really have to give this a thorough look over and consideration. Review collected by and hosted on G2.com.

Well, as I said, the install was a nightmare but this is not their norm. I was shown the new system that they were implementing when we "fell through the cracks" and I wish I could have this for my personal use. I highly doubt you will experience the same.

What else have I found to be lacking? I hate to say it but really nothing! Review collected by and hosted on G2.com.

Hungerrush has been an integral part of my carry out and delivery pizza business for years. The system has everything we need and the user interface is super user friendly.

The best part of HungerRush is it has given me (as an independent) to compete with the major franchises. The mobile app they custom built for my company has been a huge success. Customers love the built in rewards system and the smooth user interface. Having the mobile app took my business to the next level.

Lastly my account manager Kelsey Manning has been amazing. Always has solutions for the ever changing pizza business ready to implement for me.

Amazing service, amazing user interface for the employees and customers, and amazing mobile app. I look forward to using HungerRush for all my current and future restaurant needs! Review collected by and hosted on G2.com.

Nothing. The system is so robust it has a solution for my restaurants every need. Review collected by and hosted on G2.com.

I like that HungerRush implements it all under one POS. Marketing, online ordering, loyalty. Review collected by and hosted on G2.com.

If you don't have the right sales rep or customer success manager there are a lot of pieces you can miss. The rollout and maintenance of your system seems to be lost in the shuffle after initial install. Review collected by and hosted on G2.com.

Hunger rush is easy to use, I have had this company for 10+ years. I love the online ordering and Kelsey is great to work with. Review collected by and hosted on G2.com.

There isn't anything I dislike about hunger rush Review collected by and hosted on G2.com.