Worldpay Reviews & Product Details

Worldpay’s Payrix platform is a great tool for SaaS providers looking to start offering embedded payments. The API layer, along with the available platform options, supports the entire product lifecycle and makes it easier to get to market quickly. Review collected by and hosted on G2.com.

I’m somewhat concerned that Global Payment’s purchase of Worldpay could change our partnership with them. In particular, Worldpay’s technical staff have been quick to respond whenever we’ve had detailed product or technical questions, and I hope that level of responsiveness continues. Review collected by and hosted on G2.com.

The chat support was helpful 50% of the time Review collected by and hosted on G2.com.

Horrible experience. We had them since the mid 2010s through Fifth Third. Previous management wanted to add a virtual terminal. Instead of modifying the existing account, Worldpay opened a new account and continued charging us ~$100/mo for the old account (this was missed by our previous management for about 6 years). When I pressed Worldpay about why they would think it's okay to open up a second account like that, they refused to take any responsibility or pay anything back. This was nearly $10000. It's backbreaking for a small business like ours. Worldpay couldn't even produce the contract for the second account to prove they were legally allowed to withdraw money from our account. The rep essentially admitted they could not prove they had any claim to the money they took and that the second account should never have been opened. He even used the phrase "this isn't a court of law" when I told him the burden of proof lied on them to produce the contract.

Additionally, their early termination fees are ridiculous - they look at the past year, take the 3 months where you paid the most fees, and average them. You then have to pay that amount times the number of months left on your contract. Absurd when respectable processors are month-to-month these days. Avoid at all costs. Review collected by and hosted on G2.com.

nothing - they failed on every level of business Review collected by and hosted on G2.com.

There were excessive fees, and they withheld my money. I also encountered fraudulent statements and omissions during the sign-up process. Review collected by and hosted on G2.com.

We had used Worldpay for over a decade, and during routine operations, their service was largely reliable in terms of basic card processing. The terminal hardware was straightforward, and daily settlements typically arrived on time — until a single issue revealed how fragile that reliability really was.

Unfortunately, that long-standing relationship meant very little when we faced a challenging situation. Worldpay's inability (or unwillingness) to handle it fairly has completely overshadowed any positives. Review collected by and hosted on G2.com.

After being a loyal customer of Worldpay for over a decade, I was shocked at how they handled a single complex situation: no accountability, no transparency — just instant termination and withholding of our funds.

We had trusted Worldpay with our entire payment system. Yet the moment a situation required professionalism and support, they vanished. Emails ignored. Phone support deflective. And worst of all — they kept the money from processed transactions they themselves approved.

This is not how a responsible payment provider behaves.

If you’re a business relying on steady cashflow and honest service, be very careful before putting your trust in them.

There are better, more transparent alternatives out there. I regret giving them 10 years of trust. Review collected by and hosted on G2.com.

I was led to believe that WorldPay offered the lowest credit card processing rates in the industry and had world-class customer service. Too bad neither was true. Review collected by and hosted on G2.com.

WorldPay offers low processing rates and then tacks on miscellaneous service fees that increase your effective rate to more than 4%. When you contact customer service, they ignore your emails and refuse to cancel your account. Review collected by and hosted on G2.com.

The program displays payments by date and time, which makes them easy to search for Review collected by and hosted on G2.com.

Had an issue connecting our devices, took some time and had to call customer service for help. Review collected by and hosted on G2.com.

Nothing. It has been an ongoing comedy of errors to get this implemented. Review collected by and hosted on G2.com.

They created the MID in wrong country. They didn't provide documentation, then they repeatedly provided incomplete documentation. Then they forgot to switch on Certegy verification. We only found out about eCheck transaction limits when the customer's payment failed. Review collected by and hosted on G2.com.

Everything starts off perfectly legally: you sign a contract, pass a background check, sign a contract and start working. Review collected by and hosted on G2.com.

Then you start making payments, and the company waits for you to accumulate a sufficient amount on your balance. After that, your account will be blocked forever and the money will be appropriated in favor of WorldPay. To your requests to return the money to customers, the company will reply with a sneering refusal.

However, after our many complaints, the FCA will look into this office of scammers, called WorldPay by FIS. Justice will prevail even for the best of cheats! Review collected by and hosted on G2.com.

I believe their pricing is competitive and I actually get money that my business generates. Review collected by and hosted on G2.com.

I have had ongoing an consistent issues that tech support cannot resolve. It's incredibly difficult to get in touch with representatives who can resolve issues and I'm often disconnected which requires hours on the phone to resolve. Recently, I've had a week of consistent payment processing issues which is losing my business money. I was supposed to receive an urgent equipment replacement today that didn't arrive. After hours on the phone with Worldpay, I'm not sure even if the equipment has been ordered or shipped. This issue is crippling my business. Review collected by and hosted on G2.com.

Unfortunately there's little to be positive about with Worldpay. Review collected by and hosted on G2.com.

Archaic systems, disorganised, unhelpful staff, high level of outages with no compensation for commercial losses.

Corporate support department is the worst. They don't even know who they're managing. Zero communication with other departments.

Also if you want to complain. Good luck Review collected by and hosted on G2.com.