--- title: HubSpot Sales Hub Reviews meta_title: 'HubSpot Sales Hub Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13904 reviews by the users' company size, role or industry to find out how HubSpot Sales Hub works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 13904 scale: '5' date_modified: '2026-08-08' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HubSpot Sales Hub Reviews **Vendor:** HubSpot **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 13,904 ## About HubSpot Sales Hub Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey. ## HubSpot Sales Hub Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of HubSpot Sales Hub, simplifying their workflow with effective tools and integrations. (1216 reviews) - Users appreciate the **customizability and user-friendly interface** of HubSpot Sales Hub, enhancing their sales processes significantly. (702 reviews) - Users appreciate the **comprehensive visibility** of HubSpot Sales Hub, significantly enhancing their sales management and decision-making. (672 reviews) - Users value the **centralized lead management** features of HubSpot Sales Hub, enhancing organization and efficiency in sales processes. (571 reviews) - Users value the **intuitive interface** of HubSpot Sales Hub, allowing teams to easily navigate and enhance productivity. (538 reviews) - Users value the **easy integrations** of HubSpot Sales Hub, enhancing their workflow and overall productivity. (511 reviews) - Efficiency (493 reviews) - Time-saving (467 reviews) - Automation (453 reviews) - Simple (430 reviews) **What users dislike:** - Users find the **missing features** of HubSpot Sales Hub, like limited functionality and tagging issues, frustrating. (435 reviews) - Users find the **limited features** of HubSpot Sales Hub restrict their experience, especially regarding the dashboard and mobile app. (409 reviews) - Users face a **large learning curve** with HubSpot Sales Hub, finding integrations complicated and training necessary for clarity. (384 reviews) - Users find the **cost increasingly burdensome** amidst ongoing technical issues and frustrating platform limitations. (318 reviews) - Users find HubSpot Sales Hub has **limited customization** , causing frustration with bulk actions and workflow flexibility. (288 reviews) - Not Intuitive (254 reviews) - Complexity (223 reviews) - Integration Issues (188 reviews) - Limited Functionality (170 reviews) - Reporting Issues (153 reviews) ## HubSpot Sales Hub Reviews ### 1. Efficient CRM with Some Clunky Areas **Rating:** 4.0/5.0 stars **Reviewed by:** Paul H. | Sales Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Sales Hub?** I appreciate how HubSpot Sales Hub makes it easy to put together message templates swiftly, which streamlines my communication process. The sequencing feature is another aspect I find helpful as it allows for efficient outreach to prospects, saving me time compared to manual tasks. Additionally, the front-facing dashboard on the home page centralizes my tools and information, making it convenient to access everything I need for managing CRM contacts and lead retrieval. I also find the automation tools incredibly beneficial, enabling me to use my time more effectively for sales outreach, ensuring that tasks are completed faster and more efficiently. **What do you dislike about HubSpot Sales Hub?** I find some aspects of HubSpot Sales Hub to be clunky, particularly in managing tasks and lead retrieval. It feels like these processes could be more efficient and concise. I wish the dashboard on the homepage was more organized, allowing me to find everything quickly and improve the efficiency of my workflow. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub for CRM management, automating tasks, and efficient outreach, saving time on manual tasks with quick, organized access to sales tools. ### 2. Streamlines Sales Tracking with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Tara H. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about HubSpot Sales Hub?** I use HubSpot Sales Hub as a manager to effectively track the entire sales process from prospecting through the sales cycle to closing deals, while also keeping track of important metrics. I particularly appreciate the deal section, as it is immensely helpful for visualizing where each prospect stands. This feature allows me to project potential monthly closures based on proposals and contracts that are in the pipeline. I value how the deal section brings visibility to the entire sales team, management, and leadership, making it easy to identify when a deal gets stuck at a particular stage so we can collaboratively address it. Additionally, the ease of setting it up was a significant advantage, as it enabled smooth onboarding and customization to serve as a comprehensive CRM solution. I like that our efforts are compiled and visible in one place, streamlining our ability to track and acquire new clients. **What do you dislike about HubSpot Sales Hub?** I dislike that the contact records and deal records in HubSpot Sales Hub do not sync automatically, which would greatly streamline the process. Additionally, the tier system or type of contact management feels too manual, requiring more effort than necessary. I also find the reporting capabilities lacking, as there isn't an easy way to create custom reports that fit my needs. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub to track the sales team, streamline training with call recordings, and have a visible sales process to plan follow-ups—all efforts consolidated in one place. ### 3. Streamlined Prospecting, Needs Better Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Alex V. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about HubSpot Sales Hub?** I find that HubSpot Sales Hub's filtering capabilities are fantastic, allowing me to find the right prospects to reach out to at the right time. This feature enhances my targeting precision and increases my efficiency in connecting with key individuals. Additionally, the ease with which I can build reports is impressive, offering a seamless experience that saves me time and effort. I also appreciate the customization options available, where I can tailor the system to my specific needs using tags and filters, making my workflow more personalized and effective. Furthermore, the user interface of HubSpot Sales Hub is commendably user-friendly, which made the initial setup process straightforward and quick to learn, so I could get started without any hassle or steep learning curve. **What do you dislike about HubSpot Sales Hub?** I wish the integration with LinkedIn and Apollo was a bit more seamless. Sometimes pulling information in can create inaccurate subdomains that cause a mess and lots of admin work in the portal to clean up. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub centralizes all necessary information and makes prospect filtering easy, enabling efficient report building and customization with tags and filters. ### 4. Facilitate Lead Management and Automate Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Willian A. | Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Sales Hub?** I value the possibility of integrating HubSpot Sales Hub with Gmail, as all the conversations I generate via email are automatically cloned to the system, saving time by not having to manually log multiple interactions. I also admire the creation and automation of communication workflows, which helps me organize my day and the messages I need to send, especially to inactive contact bases. The ease of use of the system is something I really like, being very user-friendly and intuitive in its handling. Additionally, the initial setup of HubSpot Sales Hub was easy, which allowed me to start using it quickly without complications. **What do you dislike about HubSpot Sales Hub?** I believe there could be a more functional AI that understands my usage patterns and suggests some automations where my supervision is not needed to check if everything is correct. I would also like to see improvements in the sending of automatic follow-up emails, automatic completion of finished tasks, and the creation of potential client lists using artificial intelligence. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** The HubSpot Sales Hub organizes my sales funnel, communication history, and tasks, improving the management of leads and prospects. The integrations with Gmail and communication automation workflows save time, allowing focus on reactivating inactive bases. ### 5. Intuitive CRM with Room for Reporting Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia v. | Chief Commercial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about HubSpot Sales Hub?** I really like that HubSpot Sales Hub has everything in one place, making it convenient to manage all tasks related to CRM from a single platform. This unified interface saves my team time and effort. Plus, it's fairly intuitive, so we don’t spend much time figuring out how to use it. We appreciate how it handles quoting and the organizing of customer data effectively. We use it to manage contacts and send out emailers and communications to customers, which streamlines our operations. The system’s ability to compile customer data and send out quotes are standout features, facilitating efficient and effective communication with our customers. **What do you dislike about HubSpot Sales Hub?** The reporting feature in HubSpot Sales Hub is not intuitive. It's difficult to compile and extract the desired information, making it challenging to produce reports that meet our needs. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** We use HubSpot Sales Hub to compile customer data and send out quotes and customer communications, all in one intuitive place, simplifying CRM processes and streamlining customer communications. ### 6. Powerful Automation and Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor N. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Sales Hub?** I love the powerful automations and effective sequences of the HubSpot Sales Hub, which make my daily tasks much more manageable. The intuitive interface is another highlight, greatly facilitating the structuring and use of the Hub, providing a positive experience with a low learning curve. Additionally, the comprehensive dashboards and reports provide me with deep insights into my process, such as productivity metrics and sales forecasts. The integration with widely used tools like Gmail, LinkedIn, and Slack is extremely useful, keeping my workflow connected and efficient. I also value the native CRM, which complements the robust set of features of the HubSpot Sales Hub. **What do you dislike about HubSpot Sales Hub?** Sequences and automations are restricted in the initial plans, costs increase as the team grows, and there is a dependency on the HubSpot ecosystem. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** The HubSpot Sales Hub makes my daily tasks easier with powerful automations, analytical dashboards, comprehensive reports, and extensive integrations, reducing the learning curve thanks to its intuitive interface. ### 7. Clear Pipeline Visibility, Excellent for Sales Management **Rating:** 4.5/5.0 stars **Reviewed by:** Harjoth S. | Business Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about HubSpot Sales Hub?** I like HubSpot Sales Hub for the clear visibility it provides of our pipeline. It shows the actual status of the sales team, which helps in making correct decisions and planning the future for the team. I also find it valuable for revenue prediction, which is crucial. The automated follow-up features are great for reducing manual work. **What do you dislike about HubSpot Sales Hub?** The initial setup is a bit time-consuming as everything needs to be set before automation works. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub for pipeline management, which gives me clear visibility and helps in making correct decisions and revenue predictions. It reduces the need for manual follow-ups, enhancing the efficiency of my sales process. ### 8. Valuable Tool with Learning Curve Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie P. **Reviewed Date:** February 02, 2026 **What do you like best about HubSpot Sales Hub?** I love the Kanban board view. I really enjoy being able to see all of the clients and being able to filter depending on any piece of information I'd like to see. **What do you dislike about HubSpot Sales Hub?** I think just some of the visibility of the settings sometimes it takes a really long time to figure out how to edit a certain piece on a card or a property. But that just may take me some time to figure it out. The must have difficult and challenging part was getting our integration set up. It took quite a long time. So we actually were not even able to use HubSpot correctly for some time. It's a very expensive program. And it took a really long time for us to see any return on the investment. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub solves the complexity of organizing our intake department, helping case managers with client engagement, payment collection, and data logging to prevent clients from falling through the cracks. ### 9. Great CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Neil C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2018 **What do you like best about HubSpot Sales Hub?** I think the biggest thing about HubSpot is the ability to track when emails I send are opened and track the clicks **What do you dislike about HubSpot Sales Hub?** There isn’t anything I can suggest to change at the moment. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use it to track the flow of emails and client contact. This way I can follow up appropriately. ### 10. Central Hub for User-Friendly Sales Management **Rating:** 4.0/5.0 stars **Reviewed by:** Maddy M. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about HubSpot Sales Hub?** I like that HubSpot Sales Hub is very user-friendly, and I rarely have an issue trying to figure out how to do something in there. I've been using the HubSpot insights function on the target accounts page lately, which lets me do a little bit of research on a prospect before reaching out to them. The initial setup was very easy. **What do you dislike about HubSpot Sales Hub?** There are a few small things I find more inconvenient than detrimental to making sales. One aspect is sending emails; I don't feel it's the most efficient process. There are a lot of restrictions when it comes to how to send emails, in my opinion. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub as a central hub to track all sales information, solving the problem of quickly locating the data we need. It prevents us from searching through different sources. ### 11. Easy Contact Enrollment with Sequences and Breeze AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about HubSpot Sales Hub?** I love the sequence feature and how easy it is to enroll my contacts in it. It makes my day-to-day tasks so much easier, and I really appreciate the Breeze AI addition as well. **What do you dislike about HubSpot Sales Hub?** I think there are still plenty of opportunities for improvement. The home dashboard could be more comprehensive and do a better job of informing me about new activities that have occurred since my last login. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** As a BDR, this is my number-one tool for outreach, mainly because of the sequencing features. ### 12. Streamlined Lead Management and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Marketing Operations Specialist **Reviewed Date:** January 29, 2026 **What do you like best about HubSpot Sales Hub?** I really like the sequence and automation features that HubSpot Sales Hub offers. It lets sales representatives who may not have much experience with the platform familiarize themselves and use it thoroughly without issues. It's also easy for new people and those transitioning from other platforms to get used to. The automation of emails, calls, and responses, along with traceability for different objectives, is really helpful. I find that it just saves time, making it easier for me to set up automations for email responses and notifications without dealing with technical complexity. The platform is very easy to use, relatable, and intuitive. Overall, compared to other CRMs and tools I've used, HubSpot feels like the king in this space. **What do you dislike about HubSpot Sales Hub?** Some of the analytics are not that great, especially when using metrics from other platforms. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub to track and assign leads to sales reps. It automates leads, emails, and responses for reps, handling tasks they can't manage alone. It saves time, offering traceability and automation, making it easier for new and experienced users. ### 13. Easy to Use and Keeps Me Organized and on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi P. | Inside Sales Account Executive , Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about HubSpot Sales Hub?** It’s easy to use, and it helps keep me on track with calls, follow-ups, and other tasks. **What do you dislike about HubSpot Sales Hub?** Nothing to complain about—I love it! It’s a great tool that helps me stay organized and keep everything in order. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** My follow-ups are something I often lose track of when I get busy and forget about them. Hubspot is always there to remind me, which helps me stay on top of things. ### 14. User-Friendly HubSpot with Insightful Information **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron S. | Business Development Manager - Commercial / Multi-Family, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about HubSpot Sales Hub?** HubSpot is user-friendly and provides very insightful information. **What do you dislike about HubSpot Sales Hub?** There are limitations on the number of contacts allowed. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** Intensive training associated with other platforms. ### 15. Keeps Tickets Organized with Powerful Advanced Filters **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2026 **What do you like best about HubSpot Sales Hub?** It keeps everything organized and love how you can advanced filters to only see the tickets that you want to see. I can't think of any downsides of it, all pros for me! **What do you dislike about HubSpot Sales Hub?** The only thing that comes to mind is maybe loading the data faster recently this week I noticed issue where when I do search it tickets it takes it a minute to load or I get an error and have to refresh page. Probably just a glitch normally it doesn't happen. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** Keeping data organized and allowing me to effectively document everything needed. ### 16. Easy, Clean CRM Integration That Saves Time with Tracking, Meetings, and Pipelines **Rating:** 5.0/5.0 stars **Reviewed by:** Krassimir I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about HubSpot Sales Hub?** Very easy to use, clean interface, everything works well with the CRM. Email tracking, meetings, and pipelines save a lot of time day to day. **What do you dislike about HubSpot Sales Hub?** plans are expensive. Some automations are a bit tricky to set up at first. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** It keeps the whole sales process in one place, helps with follow‑ups, and gives clear visibility on deals. ### 17. Ease of Use with Enhanced Management Features **Rating:** 4.0/5.0 stars **Reviewed by:** Tim K. | Strategic Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HubSpot Sales Hub?** I really like the ease of use of HubSpot Sales Hub. The deal stage capture and forecasting, along with inbound lead management, are features I value highly. The sales workspace is really useful for tracking all the tasks that need to happen, making it a trusted system of record for our business. **What do you dislike about HubSpot Sales Hub?** But the dashboards can be somewhat tricky to build, and find the right data to get to analysis that you want. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub for lead and customer record management, as well as deal management. The sales workspace helps track tasks and acts as a system of record for our business. ### 18. Streamlines Sales Process, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Paige R. **Reviewed Date:** January 26, 2026 **What do you like best about HubSpot Sales Hub?** I like how HubSpot Sales Hub makes it easy to keep everything in one place. The deal pipeline views are clear and customizable, and logging emails and notes is straightforward. The filtering and reporting make it simple to get a quick read on pipeline health without manual work. It also keeps our sales process organized and consistent, allowing us to see where every deal stands and track all communications in one place. **What do you dislike about HubSpot Sales Hub?** We have a lot of fields that we customized. It was harder to build this and we had to outsource this to a consultant. Some views and reporting take a lot of tweaking to get right, and it's easy for data to get messy if fields and workflows aren't tightly controlled. First setup was easy but with all our customizable fields across our product lines, we did need help via a consultant. Also, needed help to build reports, etc that make sense for our business. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub to keep our sales process organized, track deals and communications, and ensure follow-ups don't slip. It provides clear pipeline reports, helping us spot bottlenecks and forecast better. ### 19. All Client Info in One Place—Easy to View at a Glance **Rating:** 4.5/5.0 stars **Reviewed by:** Wassim E. | Customer Support Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2026 **What do you like best about HubSpot Sales Hub?** Because everything is kept in one place, it’s easy to see all the information for a single client at a glance. **What do you dislike about HubSpot Sales Hub?** The pricing feels a bit on the high side, especially for the Enterprise or Professional plan. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub is fundamentally a productivity and visibility engine. It helps me stay organized, and it also makes it easier to find all the information I need in one place. ### 20. Highly Customizable but Expensive **Rating:** 3.5/5.0 stars **Reviewed by:** Valentina T. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about HubSpot Sales Hub?** I really like how HubSpot Sales Hub helps me keep track of all the leads and their details. It's handy to have everything in one place, especially when it also tracks the activities leads have with our social media and their conversations with different team members. The best thing about HubSpot is the level of customization it offers. I can customize every field, which is awesome! I also appreciate the different integrations it provides, which makes the tool really versatile. **What do you dislike about HubSpot Sales Hub?** It's too overpriced. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub to track leads, manage their information, and integrate their activity details into one place, helping streamline our lead management. ### 21. User-Friendly, Centralized Platform with Powerful AI Automations **Rating:** 4.5/5.0 stars **Reviewed by:** Komal C. | Team lead content writer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about HubSpot Sales Hub?** The best part is user friendly interface and easy to understand for new users. And centralized all activities into one place. The ai features are also very good like email automations for repetitive tasks and email sequences. **What do you dislike about HubSpot Sales Hub?** The one factor is pricing, it's high and there are hidden charges also when adding multiple users. Advance features are challenging to learn and hard to setup. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** The major problem it is solving is automation of emails and getting the follow-up from the users. It also helps to eliminate manual data entry and make the tasks more efficient which helped me to improve my overall performance. ### 22. HubSpot sales hub has been really easy to use and utilize . **Rating:** 4.0/5.0 stars **Reviewed by:** Sayak B. | Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about HubSpot Sales Hub?** It's pretty much similar, but now we can also integrate with different AI tools and LLMS like claude which make things a lot more feature rich **What do you dislike about HubSpot Sales Hub?** Yeah, same, the session gets logged out pretty randomly **What problems is HubSpot Sales Hub solving and how is that benefiting you?** It's a one stop solution place for everything that one need for sales enablement. ### 23. Seamless Pipeline Integrations and Flexible Lead Custom Fields **Rating:** 4.5/5.0 stars **Reviewed by:** Maximiliano A. | Customer Experience Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about HubSpot Sales Hub?** I like the way how I integrate the dels in my pipeline and the management of Opportunities and creating own fields on each lead profile **What do you dislike about HubSpot Sales Hub?** There are some cases in which the UI presented is difficult to understand, takes time to adjust the learning curve **What problems is HubSpot Sales Hub solving and how is that benefiting you?** It helps me to keep track of my sales flow and benefits me on triggering any necessary emails of information on my day-to-day basis ### 24. Finally a CRM our sales team actually uses! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexia P. | Digital Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about HubSpot Sales Hub?** HubSpot is always improving the experience, and things like Breeze make it even easier for the team to use **What do you dislike about HubSpot Sales Hub?** We're still struggling with in-context notices and the ability to enforce process without so much external noise. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** Data. Our data was spread across spreadsheets, an unused CRM, and our team's handwritten notes. It was impossible to track what they were doing and how it worked. Now we have that and it's showing us things we never saw before regarding our processes and how the team wins deals. ### 25. Easy to Use and Simple to Navigate—No Third-Party Team Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Taryn Q. | Head of Sales and Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HubSpot Sales Hub?** It’s easy to use and makes it simple to find what you need. Customers can also use it within reason without needing a third-party implementation team. **What do you dislike about HubSpot Sales Hub?** Using agents can get expensive very fast **What problems is HubSpot Sales Hub solving and how is that benefiting you?** Sales pipeline management is what I use this for, and it’s the best solution I’ve found for that. It also works well for outbound cadencing and for staying on top of proposal follow-up. ### 26. Efficiently Organizes CRM Tasks with Easy Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Ronith D. | Founder, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about HubSpot Sales Hub?** I love how easy HubSpot Sales Hub is to use and how it effortlessly connects with other platforms. It keeps everything organized and helps me stay on top of what I should be doing. Having everything in one platform boosts my efficiency. The initial setup was very easy, it almost did itself. **What do you dislike about HubSpot Sales Hub?** It's not easy to use with LinkedIn and the cost is too expensive. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub to keep everything organized and stay on top of tasks, making me more efficient by staying within one platform. ### 27. Effortless Sales Automation, Slight Complexity **Rating:** 4.0/5.0 stars **Reviewed by:** Gungor A. | CRO, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about HubSpot Sales Hub?** I love automating emails with HubSpot Sales Hub. It's really valuable for me because if I can't reach a customer, I can have a sequence of emails go out automatically. In the first email, I introduce myself and my product, and if they don't reply, I can send more emails highlighting different aspects of my product without doing it manually. HubSpot does it for me, and I appreciate that it makes this process so much easier. **What do you dislike about HubSpot Sales Hub?** I guess it's a kind of complicated because it has so many features. So I guess it can be more user-friendly. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub to categorize and organize a large number of leads and automate email sequences. It helps follow up with potential leads, even sending follow-up emails automatically if there is no reply. ### 28. Great CRM tool plus more **Rating:** 5.0/5.0 stars **Reviewed by:** Tim A. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about HubSpot Sales Hub?** HubSpot continues to developed and make improvements to products and features to benefit the end user. **What do you dislike about HubSpot Sales Hub?** No specific items I can think of. They seem to be ahead of the curve on developing new features. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** Allows me to track all my deals and organize management of the files. ### 29. Centralized Sales Execution with Clear Visibility and Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Yanina B. | Demand Generation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about HubSpot Sales Hub?** What we like most about HubSpot Sales Hub is how it centralizes our sales activity and keeps the team focused on execution. It gives us clear visibility into outreach, follow-ups, and pipeline activity in one place, which makes it easier to stay organized and consistent across accounts. The automation around tasks, sequences, and tracking helps reduce manual work and ensures nothing slips through the cracks. For a team managing both inbound and outbound motion, it supports better prioritization, cleaner handoffs, and more predictable follow-through. **What do you dislike about HubSpot Sales Hub?** HubSpot Sales Hub is powerful, but it can feel complex as usage scales. Some features require careful configuration to avoid clutter or inconsistent data, and without strong CRM hygiene, reporting can become less reliable over time. Certain workflows and customizations also take time to set up correctly and often require ongoing maintenance. It works best when there’s clear ownership and process in place, otherwise teams can end up spending more time managing the system than selling. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub solves the problem of fragmented sales activity and inconsistent follow-up. Before using it, sales data, conversations, and tasks often lived across different tools or individual inboxes. Sales Hub brings outreach, deal tracking, follow-ups, and reporting into a single system, creating a shared source of truth for the team. This benefits us by improving visibility into pipeline health, keeping reps accountable to next steps, and enabling more consistent engagement with prospects. As a result, handoffs are cleaner, follow-ups are more reliable, and revenue activity is easier to manage and forecast. ### 30. Organization and Exceptional Effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about HubSpot Sales Hub?** I find that HubSpot Sales Hub is very easy to use, which I really appreciate. I also like how the tags and filters help me organize better, which improves organization, efficiency, and speed in my work. The initial setup of HubSpot Sales Hub was very easy for me, I didn't struggle at all. **What do you dislike about HubSpot Sales Hub?** I don't like that I can't delete many tickets at the same time. I would like to be able to select many tickets and delete them all at once or mark them as 'entered' or 'completed'. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub to keep track of invoices, which improves organization, efficiency, and speed. ### 31. A Smart Sales Hub for Staying Consistent, Organized, and Closing More Insurance Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Schantera M. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HubSpot Sales Hub?** HubSpot Sales Hub is very intuitive and easy to use, which makes it ideal for staying consistent with follow-ups in a busy insurance business. I like how seamlessly it tracks emails, calls, tasks, and client activity in one timeline. The automation tools help me stay responsive with leads without feeling robotic, and the dashboard gives me a clear snapshot of where every prospect stands. **What do you dislike about HubSpot Sales Hub?** Some advanced features are locked behind higher-tier plans, which can be limiting for growing agencies. Customizing certain workflows for insurance-specific needs can also require some trial and error, especially when handling renewals and compliance-driven follow-ups. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub solves the problem of inconsistent follow-up and scattered client data. By centralizing communication and automating reminders, I’m able to respond faster, stay organized, and close more policies. It reduces manual work, improves lead conversion, and helps me deliver a more professional and reliable client experience. ### 32. Effortless Sales Tracking and Team Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Lila V. | Regional Director of Marketing, Communications & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about HubSpot Sales Hub?** I like that HubSpot Sales Hub is an easy platform to follow up with different team members. Everything is tracked, and you can know who did what with the different users. We don't waste time sharing Excel sheets, and it's a quick and easy update from anywhere we are. Also, the initial setup was very easy. **What do you dislike about HubSpot Sales Hub?** maybe some more integrations **Recommendations to others considering HubSpot Sales Hub:** It's a good solution, but it can get very pricey. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub to track and close sales efficiently, getting a quick overview of status updates. It simplifies team follow-ups, tracks actions, and ensures easy updates without Excel sheets. ### 33. Streamlines Sales and Operations with Powerful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Jon P. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about HubSpot Sales Hub?** Great tools to organize incoming/outbound leads as well as track the sales progress as we get closer to a deal being signed and service starting. Hubspot Sales also allows us to automate a lot of processes as we go into an Operations phase with new clients. **What do you dislike about HubSpot Sales Hub?** The data you can join in reports between Contacts / Companies / Deals is inconsistent and strange in terms of what you can pivot/filter on. I also wish it could track traffic sources over time instead of just the first and most recent versions. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** It allows us to reach out to interested and cold customers without taking up too much attention from a sales person, allowing them to focus on more active engagement with leads. Workflows and Sequences allow us to keep in touch with all the leads as we drive them towards closing a deal. ### 34. Underwhelming Sales Tool Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Victor C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about HubSpot Sales Hub?** I like how HubSpot Sales Hub unifies all of our incoming customer data and creates a sales pipeline, allowing our team of sales consultants to work simultaneously. I also value the normal sales pipeline and maybe some data dashboards. **What do you dislike about HubSpot Sales Hub?** Analytics could be better or either we are not using it right. For example, we want to look at conversion rates for deals that came in a certain month and are either already won or lost. Or maybe we're just looking at conversion rates for that month and want to also include deals that are still pending. Making it easier to view and more intuitive would be great. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub unifies our customer data, creates a sales pipeline, and allows sales consultants to work simultaneously. ### 35. Easy to use , Organized software **Rating:** 3.5/5.0 stars **Reviewed by:** Ajay Kailash P. | Presales Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about HubSpot Sales Hub?** Can provide access to multiple agents of the same lead **What do you dislike about HubSpot Sales Hub?** Integration with SMS and Email marketing and whatsapp as for campagin **What problems is HubSpot Sales Hub solving and how is that benefiting you?** Hubspot has number of features such us i can track my deals, can track sales tickets, can track support tickets , initiate support tickets ### 36. Excellent client activity tracking and post-sale follow-up **Rating:** 5.0/5.0 stars **Reviewed by:** Ademar O. | Tech support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about HubSpot Sales Hub?** It keeps track of everything the client does, when the client goes to the website, which products he saw, and later it gives you traceability of all the communication. And finally, it helps you with the post sale process. So it's really good to help you take care of your client. **What do you dislike about HubSpot Sales Hub?** Visually, it's not so easy to look. Some characteristics are not so intuitive, such as placing notes on a ticket for example. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** It helps a lot with the traceability of all the communications with the clients. Therefore it's really helpful to know what issues the client's were having, and to know what other agents helped. It helps a lot with the team work. ### 37. Simple, Effective Sales Funnel for Staying Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Cally W. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about HubSpot Sales Hub?** I like how simple the sales funnel is to use, and that I can set up my own list. It also helps me organize my tasks and get prepared for my next calls and meetings. **What do you dislike about HubSpot Sales Hub?** I struggled to set up my own list and to find the fields I wanted to insert. There was a lot to choose from, and I didn’t need to see all of it. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** Its helping keep things top of mind and working my leads. ### 38. Effortless Sales Management with Hubspot Sales Hub **Rating:** 4.0/5.0 stars **Reviewed by:** RAM K. | Search Engine Optimization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about HubSpot Sales Hub?** Hubspot Sales Hub is basically the most awesome thing for me to stremline my sales process with minimum effort. I just keep everything from e-mail tracking, templets, and deal pipelines, flowing smoothly and without friction, so that I can use the saved time for talking with customers instead of doing manual updates. **What do you dislike about HubSpot Sales Hub?** The database can some times be slow or a little bit tricky when it's very large and also not all functionalities are very intuitive. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub essentially helped me solve a majority of the probleams that I usually faced with my sales on daily basis. previously, the information about my leads was scattered in diffrent places such as e-mail, spredsheets, and notes, and as a results. Now with sales hub everything e-mail tracking, deal updates, and entire sales management process and customers history are being done in one place. ### 39. Complex Setup, but Valuable Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Shane W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about HubSpot Sales Hub?** I like that everything is easily located in one place, and there are lots of integrations with the other tools that we use. **What do you dislike about HubSpot Sales Hub?** I don't like how expensive it is and how hard it is to change your seat type. The difficulty of accessing information without the correct seat, for example, if a client manager needs information that only a sales seat has, they have to coordinate behind the scenes which is far from efficient. The initial setup was very difficult. It took more than seven months and three different consultants. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub helps us track leads, convert prospects, and manage members efficiently by keeping all contact information centralized. ### 40. Seamless Integration and Lead Management Magic **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas N. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about HubSpot Sales Hub?** I love how HubSpot Sales Hub is very well organized, making customer management feel almost magical. Its perfect integration with other tools like Google Calendar, Slack, Google Meet, Calendly, and Aircall is invaluable. Everything seems smooth, reliable, and well-integrated. I particularly enjoy how I can track customers and all their information, design precise filters, and create automations easily with a simple drag and drop. The customer tracking feature gives me a 360-degree view of every student or lead, and the integration with Slack helps me stay updated instantly when a lead opens an email or visits our pricing page. The ability to slice data quickly, like filtering for 'Leads who haven't been contacted in 7 days,' ensures my outreach is both targeted and efficient. **What do you dislike about HubSpot Sales Hub?** While I find the platform powerful, there are a few areas that cause friction in my daily workflow at MyEdSpace. The Slack integration is helpful, but it can become overwhelming. I often get pinged for every single email open or website visit. It distracts me from deep work, so I have to constantly tweak my notification settings to avoid noise. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub helps me manage incoming leads at various sales stages and convert trialists into paying customers. It organizes my tasks, integrates perfectly with tools like Slack and Google Calendar, and allows me to track clients efficiently. ### 41. Powerful Platform with a Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Ángela d. | UX designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about HubSpot Sales Hub?** HubSpot is easy to use once you get familiar with it, and having everything in one place makes it much easier to manage contacts and follow interactions. That said, it can feel overwhelming at the beginning, and some useful features are only available in higher pricing tiers, which can be frustrating for individual users. **What do you dislike about HubSpot Sales Hub?** The tool is powerful, but it can feel overwhelming at first. The interface has a learning curve, especially if you only need a few basic features like my case a user who only consumes info once a week aproximately. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** helps me keep all enterprise customer information in one single tool. It makes it easier to track contacts, conversations, and follow-ups without jumping between different platforms, which saves time and keeps everything more organized. ### 42. User-Friendly Sales Hub with Customization Power **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed L. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about HubSpot Sales Hub?** I find HubSpot Sales Hub very user-friendly and easy to understand. I really like the customization level, which allows us to build different stages and funnels to link various products. The quote builder is another useful feature, as it enables our sales team to create quotes easily and share them directly with prospects in the later stages of converting. These are the highlights for me. **What do you dislike about HubSpot Sales Hub?** I feel like the user experience could use some improvement, especially when it comes to mapping fields and data. It seems a bit cumbersome to adjust surveys or activities that we launch for prospects during the acquisition part. It would be great if this area could be streamlined and made a bit more intuitive. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub helps us structure multiple funnels for different products, monitors team activities and client interactions, and provides strong integrations with calling applications. ### 43. Comprehensive CRM for Small Teams, Needs Intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** David L. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about HubSpot Sales Hub?** I found HubSpot Sales Hub to be a fairly comprehensive solution for me. I'm a small organization, but it allowed me to have the capabilities of larger firms at a somewhat competitive price point. Their customer service was very good initially. The initial setup was great; an Account Executive walked me through it, and it was pretty easy to get started. **What do you dislike about HubSpot Sales Hub?** Some of the features had to be relearned; it's not as intuitive as I would have liked. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub for organizing contact data, invoicing, and email sequencing, which helps me have capabilities of larger firms at a competitive price. ### 44. Efficient Email Communication with Seamless Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Sam . | Accounting Student Assistant , Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about HubSpot Sales Hub?** I use HubSpot Sales Hub mainly for emails, where clients send me emails, and I can add comments or reply to them. I find the communication within the team easy through tagging and comments. I like the interface of HubSpot Sales Hub; it works well for me. The email thread feature is particularly useful for easy navigation and tracking. The initial setup was super easy once I learned it. **What do you dislike about HubSpot Sales Hub?** search tab **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot Sales Hub makes team communication easy with tagging and comments. Email threads offer easy navigation and tracking for smooth workflow. ### 45. HubSpot helps us with Sales Pipeline Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** John V. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about HubSpot Sales Hub?** We use HubSpot to track our sales pipeline. During a weekly review meeting it is easy to conduct a comprehensive pipeline review with each salesperson. **What do you dislike about HubSpot Sales Hub?** There is such a wide range of functionality, it sometimes gets confusing (especially for the sales team that does not 'live' in HubSpot) to navigate. There may also be better visibility dashboards available, but we have not found them yet.... **What problems is HubSpot Sales Hub solving and how is that benefiting you?** HubSpot is integral in keeping our sales team on track and accountable to maintaining a full sales pipleine. ### 46. Good for Staying Organized, but Automations and Deal Pipeline View Need More Clarity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about HubSpot Sales Hub?** HubSpot offers a nice way to keep track of contacts and tasks, which helps streamline the sales process and stay organized. **What do you dislike about HubSpot Sales Hub?** Some of the HubSpot automations feel limited when it comes to advanced calculations. Also, the sales pipeline view for deals could provide a clearer, more complete overview, so it’s easier to understand what’s happening at a glance. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** It helps me work with a larger number of contacts and companies, and it’s also great for automating tasks across the whole team. ### 47. User-Friendly CRM That Streamlines Pipelines, Tracking, and Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Bibhu P. | Founder's Office- Growth and Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about HubSpot Sales Hub?** The interface is very userfriendly and easy to get started with, even for new team members, which reduces onboarding time significantly. Features like deal pipelines, email tracking, and meeting scheduling are especially valuable, they help keep everything organized and visible in one place, so it’s easier to manage leads and stay on top of follow-ups. **What do you dislike about HubSpot Sales Hub?** There are no particular downsides. As we are a startup sometime its feels that if there can be pricing only for smaller startups. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I don’t lose track of leads or conversations, I get a clear view of my sales pipeline, I can focus more on closing deals instead of managing tools. All the team members have clear ideas of pipelines. ### 48. Comprehensive Sales Tool with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Selvin R. | Digital Strategy Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about HubSpot Sales Hub?** I like that HubSpot Sales Hub is an all-in-one platform where I can run marketing, sales, and customer support. I also appreciate being able to see my emails, messages, and calls all in one place. It's great for tracking things like website visitors turning into leads, which then turn into sales-qualified opportunities and deals. Plus, I can manage finances and track the numbers for the whole team. **What do you dislike about HubSpot Sales Hub?** I think what can be improved is the sequences, if you can have the LinkedIn sequences also enabled within it? That'll be great. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** I use HubSpot Sales Hub for sales management. It helps in deal management, tracking communications with clients, and managing all sales interactions. It's an all-in-one platform for marketing, sales, and customer support with centralized emails, messages, calls, and lead tracking. ### 49. HubSpot review for Individual contributor sales person **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about HubSpot Sales Hub?** Increased GDPR standards. Tracking activities has been more difficult on hubspot than it used to be. Have run into trouble with ZoomInfo imports into hubspots **What do you dislike about HubSpot Sales Hub?** Definitely needs improvements in the sequence category. Fairly useless AI Research capabilities as of now - that certainly needs to be improved. **What problems is HubSpot Sales Hub solving and how is that benefiting you?** The sales hub helps me keep my pipeline up to date and organized. In addittion, the custom dashoard feature is essential in ensuring all information I need is easily viewed on one screen. ### 50. Fantastic CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about HubSpot Sales Hub?** I like the new AI aspects: - Suggested next actions -Deal insights and deal health indicators -Follow-up reminders -Meeting preparation summaries Automated note creation and action items **What do you dislike about HubSpot Sales Hub?** Better account/opportunity mapping. Ability to map stakeholders. Automatically identify at-risk deals. Recommend deal strategy changes. Surface competitor mentions **What problems is HubSpot Sales Hub solving and how is that benefiting you?** The ability to upload a list of prospects and filter through is really benefitting me, in addition the filters I can add to a view means I don't have to waste time. ## HubSpot Sales Hub Discussions - [Are there plans to increase the functionality of the mobile app? The Outlook integrated logging sales tool is also limiting in that it only logs comms in the last 5 open deals attached to a client.](https://www.g2.com/discussions/32538-are-there-plans-to-increase-the-functionality-of-the-mobile-app-the-outlook-integrated-logging-sales-tool-is-also-limiting-in-that-it-only-logs-comms-in-the-last-5-open-deals-attached-to-a-client) - 2 comments, 3 upvotes - [Will Hubspot connect well with variety of accounting softwares?](https://www.g2.com/discussions/will-hubspot-connect-well-with-variety-of-accounting-softwares) - 5 comments, 2 upvotes - [How can I help HubSpot process my tasks faster and more smoothly?](https://www.g2.com/discussions/how-can-i-help-hubspot-process-my-tasks-faster-and-more-smoothly) - 1 comment, 1 upvote - [How can you best utilize the email function without getting kicked out of Microsoft?](https://www.g2.com/discussions/how-can-you-best-utilize-the-email-function-without-getting-kicked-out-of-microsoft) - 1 comment, 1 upvote - [Phone](https://www.g2.com/discussions/hubspot-sales-hub-phone) - 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[Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuper](https://www.g2.com/products/zuper/reviews) ## HubSpot Sales Hub Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Relationship Management - Insurance CRM** - Renewal Management - Client Communication Tools - Lead Tracking - Contact Management - Winbacks - Communication History - Activity Management - Reputation Management - Template Management - Interaction Tracking - Activity Tracking - Lead Management - Task Management - Email Management - Sales Pipeline Management - Workflow Management - Insurance Management **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Advanced Search - Content Library - Email Management - Customizable Templates **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Follow up Automation - Insurance CRM** - Automated Follow-Ups - Marketing Campaigns **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization - Prioritization **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Document Management - Insurance CRM** - Documentation handling **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - Sales Forecasting **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Integrations & Reports - Insurance CRM** - Integrations - Reporting & Analytics **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Additional Functionality** - Sales Reports - Customer Database - Email Templates - Alerts/Notifications - Mobile Access - Calendar/Reminder System - Task Scheduling - API - Access Controls/Permissions - Activity Dashboard - Data Import/Export - Customizable Reports - Forecasting - Generative AI - Marketing Automation - For Insurance Industry - AI Copilot - Quotes/Estimates - Lead Capture **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights - Generative AI **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Chat/Messaging - Prospecting Tools - Content Delivery - Personalization - Reporting/Analytics - Task Management - Alerts/Notifications - Activity Tracking - Third-Party Integrations - API - CRM - Campaign Management - Audio/Video Recording - Collaboration Tools - Appointment Scheduling - Real-Time Notifications - Contact Database - For Sales Teams/Organizations - Lead Management - Activity Dashboard - Scheduling - Reporting & Statistics - Email Tracking - User Management - Interaction Tracking - Workflow Management - Calendar Management - Lead Capture - Call Recording - Template Management - Customizable Branding - Social Media Integration - Content Management - Performance Management - Lead Nurturing - Document Management - Sales Trend Analysis - Meeting Management - Lead Qualification - AI Copilot - Video Support - Microsoft Outlook Integration - Audio File Management - Engagement Tracking - Contact Management - Goal Management - Sales Planning - Mobile Access - CRM Integration - Pipeline Management - Conversation Intelligence - Access Controls/Permissions - Gamification - Lead Scoring - Opportunity Management - Microlearning - Content Sharing - Real-Time Data - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HubSpot Sales Hub Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,686 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,368 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)