
The upside was, the 6/10 times it actually was able to be seen, the experience was amazing for my client. Customer service (when they actually answer) is nice but is largely unhelpful. Review collected by and hosted on G2.com.
1. There is no phone number for timely customer serice. They expect you to email them and NEVER return emails in time to effect time sensitive change.
2. There are no addresses listed for the billboards so if you guess wrong using their too-far-to-pinpoint map, you miss the board and still pay for disappointed and embarrassed customers.
3. If you make any last min changes, they delay your campaign by at least 2 hours, but your schedule stays the same so you just miss those 2 hours of air time.
4. No one is going to stand there for hours filming the board - therefore there is no proof when your customer says they stood there all day but didnt see their blip at all. The company has excuses, but cant prove it was shown either - but you still get charged. Sometimes they will pity you and give you $50 in future blip time... but who wants that after your client has brought his whole fam to see his board, stood there for hours, embarrassed and frustrated and saw nothing?
5. There are actually times when they do NOT SPECIFY why your board design is rejected. You literally have to email customer service and hope for a same DAY answer. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

