HighLevel Reviews & Product Details

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Seller

HighLevel

Discussions

HighLevel Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Chase Buckner

Used by PagerDuty and 2 others

Beta

Pricing

Pricing provided by HighLevel.

Starter

$97.00

Per Month

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AI Workflows

See how people combine HighLevel with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Sales

Qualify, Nurture, and Book Leads from Facebook Ads Automatically

Skip the qualification forms that make prospects feel screened and instead guide them through natural conversation to book only ready leads, freeing you from hours of manual sorting. Multiple ad campaigns funnel into one system that routes qualified prospects through tailored nurture sequences and books calendar slots automatically.

Tools used:

HighLevel

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Blueprint · Sales

Route Leads to the Right Brand With One Chatbot That Reads Intent, Not the Website

Stop losing cross-brand leads that die because customers ask about the wrong company's product on the wrong website. One intelligent chatbot reads what visitors actually want and routes their inquiries to the correct brand's pipeline with full context intact.

Tools used:

HighLevel

ChatGPT

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HighLevel Integrations

(28)

Verified by HighLevel

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G2 reviews are authentic and verified.

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Roberto S.

President

Small-Business (50 or fewer emp.)

1/27/2026

"Powerful AI Agents & Automations with Easy Customization"

5/5

What do you like best about HighLevel?

I love the powerful features it offers, especially its use of AI agents and automations, and I really appreciate how easily I can customize these features to fit my specific needs. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

So far, I can’t think of anything I don’t like about it. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you for your great review!

We’re so glad to hear that you’re enjoying the AI agents and automation capabilities — and that the customization options are helping you tailor everything to your specific needs. That flexibility is exactly what we aim to provide.

It’s also fantastic to know that automating your lead follow-ups with AI is making a meaningful impact. Helping businesses stay consistent and engaging without adding extra workload is a big part of our mission.

We truly appreciate you being part of the HighLevel community!

— The HighLevel Team

Carlos Miguel C.

Admin for Home improvement Campaign

Small-Business (50 or fewer emp.)

4/16/2026

Guest users or non-business users of the software, not included in G2 scores.

"HighLevel Runs Smooth and Is Truly User-Friendly"

5/5

What do you like best about HighLevel?

Everything is perfect it runs smooth and user friendly Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Nothing, for me HighLevel is perfect and easy to use Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Thanks for the awesome review Carlos! Glad to hear HighLevel is rocking for you as an AI powered CRM 💪

Natalie B.

National Sales Manager

Consulting

Small-Business (50 or fewer emp.)

8/5/2025

"Go High Level Best CRM on the market"

5/5

What do you like best about HighLevel?

High Level, is fantastic easy to use has so many features from Sales and Marketing very quick has minimal drop outs, can book meetings directly and add and change snippets for generated emails, has excellent calendar feature to directly book generated meetings, group sales and contacts it has made my life a lot easier able to get to contacts and open notes and data add notes and details access to call back dates enjoy working with High Low Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

the only downside is sometimes on calendar the data ie booking a time does not appear and you have to book manually and it can at times freeze or drop out but it is not often i use High low daily all day so on it for a length of time.I have not had to reach out for customer support myself, it is very easy to use and integrate for mail outs i found it very easy to implement and navigate through Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

Ease of grouping clients, call backs sales, marketing email drops freeing up my time as emailing and added bonus of snippets to add and generate your emails, booking internally, placing calls through High Low recorded for training and compliance, ability to map out you daily targeting basically freeing up your time to concentrate on areas of importance than using time to navigate clients, emails Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you for such a detailed and thoughtful review! We’re thrilled to hear that HighLevel’s features—like meeting booking, email snippets, calendars, and client grouping—have made your work easier and more efficient. It’s great to know the platform is helping you save time so you can focus on what’s most important.

We appreciate your feedback about occasional calendar display issues and rare freezes. Our team is always working to improve stability and user experience, and insights like yours help guide those enhancements.

It’s fantastic to hear that you’ve found HighLevel easy to use and integrate into your daily workflow. We’re grateful for your trust and are excited to keep supporting your success.

— The HighLevel Team

Ariel B.

iT and Ai Developer

Small-Business (50 or fewer emp.)

5/20/2026

"All-in-One Features and IVR from a Growing Company"

4/5

What do you like best about HighLevel?

It offers all-in-one features and an IVR. I also like that it’s a young company that keeps growing and expanding. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Not easy to connect to, and overwhelming Ai Agent, when all I need it was someone (real person) to talk to Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Thanks for the review Ariel! Glad to hear you're making use of the all-in-one toolkit, especially the IVR functionality! Hop on Zoom with the team any time at speakwith.us/success and we'll be happy to help build out your AI Agents!

James B.

Founder

Small-Business (50 or fewer emp.)

1/6/2026

"All-in-One CRM with Great Community and Flexibility"

4.5/5

What do you like best about HighLevel?

All In one tool, think of it like a pocket knife that does it all, great community and support behind it as well. Can build on it and use what you need and affordable SaaS CRM you can use internally or white label easily Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Certain features get changed or buggy, Agency level this is the software, Enterprise level not for you Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

edit

Thank you for your thoughtful review!

We love the “pocket knife” comparison — that’s exactly the kind of flexibility we aim to provide. It’s great to hear that the all-in-one functionality, white-label capabilities, and community support are delivering value for you.

We also appreciate your honest feedback regarding occasional feature changes or bugs. We’re continuously working to improve stability and ensure updates enhance the experience.

Thanks for being part of the HighLevel community!

— The HighLevel Team

Connie S.

Owner/Operator

Small-Business (50 or fewer emp.)

12/10/2025

"Intuitive CRM with Excellent Support"

4.5/5

What do you like best about HighLevel?

I like that HighLevel is easy to use and intuitive, which makes managing tasks straightforward. The good support chat is a big plus for resolving any issues quickly. I also like the data entry feature. Additionally, the initial setup was very easy, even though I needed to call my account manager to ensure I had the right access for bulk uploads, it was still a smooth process. The product offers more capacity, which was one of the reasons for switching from HubSpot. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

I have a feature in the newsletter section to add things easily like contact name, but that feature is kinda hidden. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you for the great review! We’re happy to hear that you find HighLevel intuitive and easy to use, and that our support chat and account management helped make your setup smooth—especially during bulk uploads. It’s great to know the added capacity and features made HighLevel a strong alternative to HubSpot for your needs.

We also appreciate your feedback about the newsletter feature visibility. Input like this helps us continue improving usability and discoverability across the platform.

Thanks for being part of the HighLevel community—we’re glad to support you as you continue to grow!

Paul T.

Customer Service Associate

Small-Business (50 or fewer emp.)

9/4/2025

"Exceptional SaaS with Powerful CRM"

5/5

What do you like best about HighLevel?

GHL easily integrates with other platforms making data transfer seamless. I've been using the platform daily for the past 10 months and it the experience has been awesome. Customer support also does great in addressing latency issues when it happens (experienced once in 10months). Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

marking new cases unread sometimes do not work as intended Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

the integration between GHL, blade and AT makes is a breeze to transfer and use data across all platforms. reaching out to clients using the tool also eliminates (or at least lessen) the need to have a second email service. The reliability of the tool is remarkable and only had one issue which i think wasn't due to the platform itself. SMS through Mobiz were delayed but was fixed after a short time. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for your outstanding review! We’re thrilled to hear that HighLevel has been a reliable, seamless part of your daily workflow and that integrations with other platforms have made your data management effortless. It’s great to know that our support team was able to resolve your latency issue quickly — we always aim to deliver prompt and effective assistance.

We appreciate your note about the “mark as unread” function, and we’ve shared this with our product team for review as part of our ongoing improvements.

We’re grateful for your continued trust and thrilled that HighLevel is helping streamline your communications and integrations. Thank you for being such an engaged member of the HighLevel community!

— The GoHighLevel Team

Alejandro T.

Cofounder

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/10/2026

"Excellent Customization, Interface Needs Improvement"

4/5

What do you like best about HighLevel?

I really like the customization that HighLevel offers. I appreciate the number of addons it has, which allows for creating many automations. Also, I love that it connects with many third-party software. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The interface, the usability. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Thanks for the review Alejandro! Glad to hear you're digging the power of HighLevel automations. We have lots of UX improvements cooking right now, so stay tuned!

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

9/30/2025

"Great all-in-one tool for keeping everything in one place"

5/5

What do you like best about HighLevel?

What I appreciate most is how this tool helps me stay organized without having to juggle multiple platforms. With the CRM, automations, calendar, and client communication all integrated, it saves me a significant amount of time. It streamlines following up with leads, tracking conversations, and ensures that nothing falls through the cracks. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

When you first start using the system, the sheer number of features can be a bit overwhelming. Certain aspects aren’t particularly intuitive, which means there’s a noticeable learning curve. However, once you become familiar with how everything works, it’s a great experience. I do wish there were more step-by-step guides available to help make the onboarding process easier. Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

HighLevel allows me to store all my client information, conversations, and follow-ups in a single location. Rather than switching between multiple tools, I can handle lead management, appointment scheduling, and task automation all within one platform. This not only saves me time but also helps me stay organized and ensures I keep up with communication, so nothing gets overlooked. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that HighLevel is helping you stay organized and save time by bringing your CRM, automations, calendar, and client communication together in one platform. It’s great to know the system is making follow-ups and lead management easier for you.

We truly appreciate your comments about the learning curve and the need for more step-by-step guides — that’s valuable feedback. Our team is actively expanding onboarding resources and in-app tutorials to make the setup process smoother and more intuitive for new users.

We’re so glad HighLevel is streamlining your client communication and helping you keep everything in one place. Thank you for being part of the HighLevel community!

— The GoHighLevel Team