Heymarket Reviews & Product Details

Heymarket is an exceptionally intuitive business text solution for secure and reliable texting between your employees and customers. Quickly and easily send personalized text messages at scale that get fast responses and keep customers engaged. Manage all your business SMS and text conversations in one place, including WhatsApp, Facebook and Instagram Messenger, Google's Business Messages and Apple Messages for Business. Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams. Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket offers SAML-based Single Sign On (SAML SSO) and a SOC 2 Type 2, HIPAA, and TCPA-compliant platform.

Seller

Heymarket

Discussions

Heymarket Community

Languages Supported

English

Product Description

Heymarket is a business text messaging solution, designed to allow professionals to share smarter messages, from their own phone.

Overview by

Mannav Monga

Pricing

Pricing provided by Heymarket Business Text Messaging.

Free, 14 Day Trial

Free Trial

Standard

Starting at $38.00

2 Users Per Month

View More Pricing Information

Top-Rated Alternatives

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Heymarket Integrations

(7)

Integration information sourced from real user reviews.

Heymarket Media

Heymarket Demo - Shared Inboxes in Heymarket

Heymarket business text messaging can be used for customer service, operations, logistics, or sales. Create one or more inboxes with your entire team, share customer messages, and manage replies. Our business texting platform is available anywhere you want to work.

Heymarket Demo - Customer Engagement with Lists

Heymarket is the most effective SMS marketing for building customer relationships. Organize contacts into lists and send targeted messages. Personalization features, like merge tokens, signatures, and auto reply have helped businesses achieve an 80% reply rate. Our customer text messaging softwar...

Personalize messages with merge tokens based on custom fields associated with each contact.

Loop in team members by @ mentioning them and adding private comments that add context to messages. You don’t have to use the “reply all” button when a message is for one person only!

Add a customizable widget to your website to receive SMS. Messages appear in your shared inbox and anyone on your team can reply. Heymarket text enables websites from Squarespace, Weebly, Wordpress, and Google Tag Manager.

Powerful reporting gives managers insights into agent productivity and messaging usage. Keep track of commonly used templates, which chats are most time consuming, and which team members require additional training. Improve response and resolution times by tracking agent key performance metrics.

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Briana L.

Customer Success and also Concierge

Small-Business (50 or fewer emp.)

11/3/2025

"Great for One-on-One Texting, But Lacks Group Messaging"

3.5/5

What do you like best about Heymarket?

The texting, that is really what it is used for Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

That you cannot text multiple people all at once Review collected by and hosted on G2.com.

Sandeep J.

Senior Vice President - Customer Experience

Consumer Electronics

Mid-Market (51-1000 emp.)

2/10/2025

"Perfect for our outbound SMS requirements"

5/5

What do you like best about Heymarket?

The setup was easy, as was the integration with Zendesk. Heymarket support was quick to assist whenever I needed any support. We started using Heymarket in Nov 2024 and were quick to see business benefits. It's a great feature-rich tool that helped me solve a major business problem we faced. Heymarket has quickly become an important part of our customer support tech stack and we use it daily to communicate with our customers.

There are a few areas of improvement that I shared with the Heymarket Product team and they have been quick to discuss and acknowledge the same. I eagerly look forward to those improvements added to the product soon. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

Heymarket offers just SMS as an outbound channel at this time. I wish they offered more outbound channels. But this is not a complaint but more of a wishlist. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

It has always been tough to get customers feedback and reviews about the product. Customers with negative feedback tend to be quick to post reviews but it remained very tough to get reviews from the customers having positive experiences. We tried calls, emails and WhatsApp but didn't get good results. That when we came across Heymarket and we started using it for SMS communication with our customers. We have seen a significant number of customers with positive experiences sharing their feedback and reviews. Really happy with results. Review collected by and hosted on G2.com.

Spencer G.

Email Marketing Manager

Small-Business (50 or fewer emp.)

6/15/2023

"We love HeyMarket!!"

5/5

What do you like best about Heymarket?

We love how user-friendly it is for our employees. We know our guests really appreciate all of the communication that we're able to do specifically through our web chat that help answer questions about tickets, upcoming events, and membership status. We are grateful for the folks at HeyMarket that have helped us to improve HeyMarket for our team. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

There honestly isn't that much that we wish Heymarket did differently. We wish that Heymarket would have integrations with ActiveCampaign so we could use it with our email platform more. I know there's a Zapier integration. But we would love to see interaction with sending text messages through ActiveCampaigns program. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

We are using HeyMarket for several inboxes. We use it for our web chat, membership office, HR office, and most recently for our weddings and private events. SMS marketing helps with any news we're trying to get out to potential clients, prospect employees, and guests we interact with. It really helps with our conversational support, for example if someone is trying to swap out their tickets to another day - it's easier for them to text in our company than to make a phone call. Texts are just easier and seem faster for the guest! Review collected by and hosted on G2.com.

Daniel N.

Owner

Mid-Market (51-1000 emp.)

2/28/2024

"Great support after 3 years... They make it very easy and very robust"

5/5

What do you like best about Heymarket?

message management. keeps everything honest and accountable Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

cant do phone calls, provide phone calls and we can delete another service platform Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

100 remote site employees taking care of 100 + geriatrics in thier individual homes.....so the text is very convenient way to communicate for urgent situations after they have innitiated a phone call to urgent on-call to dispatch a notification to the team. If the texting had an urgent feature to continuosly notify then it could be used for initial contact. For Clients, it is an easy way to communicate to us regarding the care and schedule of their parents when they remember and cant call or is easiest for them. Review collected by and hosted on G2.com.

Hank G.

Owner | Founder

Small-Business (50 or fewer emp.)

2/6/2025

"Great service great solution. Great HubSpot integration - look nowhere else."

5/5

What do you like best about Heymarket?

I love how it integrates into HubSpot so seamlessly and how easy is to set up templates. On boarding was a breeze. Support was responsive. I love the US based presence. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

I don't have a downside downside. I've vetted every SMS solution out there in there was my final pick. Review collected by and hosted on G2.com.

What problems is Heymarket solving and how is that benefiting you?

Being able to dynamically insert contact information from HubSpot when doing our follow up for new trials or appointments is excellent. The personalization increases the effectiveness of our communication. Being able to set things up inside of HubSpot is a total plus. Contact synchronization is effortless. Review collected by and hosted on G2.com.

Verified User in Printing

Small-Business (50 or fewer emp.)

10/15/2024

"A Reliable Messaging Tool with Room for Growth"

3.5/5

What do you like best about Heymarket?

*The platform is generally easy to navigate, so new users can get up and running quickly without extensive training.

*Shared inboxes allow multiple team members to collaborate on customer conversations, which is a valuable feature for customer service or teams that work together closely.

*The ability to create message templates and automate responses is a big time-saver.

*HeyMarket integrates with tools that we use, like HelpScout and Slack. This makes it easier for us to manage conversations without switching between multiple platforms.

*HeyMarket is easy to set up initially. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

*The customization options are somewhat limited. For example, there is no way to auto-close messages sent through API. We send a lot of these messages daily, which have to be manually closed. It is time-consuming and reduces the overall efficiency of HeyMarket. There used to be a limit on how many messages you could select at a time (making this almost unbearable), but that appears to be removed thankfully. Additionally, things like deeper reporting capabilities, advanced AI-driven automation, and more robust customer segmentation could make it a much better tool. Because our team uses HeyMarket for hours, improving this would make HeyMarket much better.

*This and the one above are the most important - While we have not had issues recently, when we did have an ongoing issue where HeyMarket would break, the Support Team did not know the actual app and features. They would tell us that a feature we had been using was not an actual feature or tell us that HeyMarket was not supposed to behave that way. We were sold on the product due to those features and the app broke multiple times. Sometimes it took a very long time to get a response and it was very frustrating. For a platform designed to improve communication efficiency, better customer service with actual knowledge of the program should be a higher priority.

*Compared to other messaging platforms, Heymarket is on the pricier side, especially for small businesses. The basic plans don’t include some features that competitors offer at similar or lower price points, which is a bummer.

*The mobile app is very buggy and impossible to use.

*We have to send preview links to customers and most of the time they do not receive messages with links. Words are also randomly banned, like Russian names. Review collected by and hosted on G2.com.

Manuel B.

Criminal Defense Attorney

Small-Business (50 or fewer emp.)

2/13/2025

"Great to Make Quick Contacts to Potential Clients"

5/5

What do you like best about Heymarket?

As an attorney, when I get a message from my answering service regarding a potential new client (PNC), Heymarket is great to send a quick text using th template feature. The PNC always appreciates the quick contact. The platform is easy to use both on desktop and phone app. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

I don't have any dislikes about Heymarket. Review collected by and hosted on G2.com.

Richard E.

Director of Marketing

Small-Business (50 or fewer emp.)

2/6/2025

"Works great with HubSpot Sales Hub"

4.5/5

What do you like best about Heymarket?

I like the integration with HubSpot and Heymarket. The salesperson I dealt with was knowledgeable, and the support team was excellent. I look forward to seeing the results from these two integrations in assisting us with following up on Shopify Draft Orders. I would highly recomend. Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

None so far due to us only being on the platform for a month or so. Review collected by and hosted on G2.com.

Evan H.

Director or Customer Support

Mid-Market (51-1000 emp.)

2/11/2025

"A great SMS platform with many strong features which takes your client engagement to the next level!"

5/5

What do you like best about Heymarket?

Templates, Reporting, AI based summaries, Ability to assign SMS to other users, Ease of platform use, etc Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

You had to click on a button to Summarize the SMS content VS it doing so automatically Review collected by and hosted on G2.com.

Shelbi S.

Loan Partner

Small-Business (50 or fewer emp.)

8/23/2022

"I love using HeyMarket for my business needs"

4/5

What do you like best about Heymarket?

I love that the entire team is able to use with their own log ins so we can see who sent a message to our clients, Review collected by and hosted on G2.com.

What do you dislike about Heymarket?

The way you upload contact files. How you have to be so indepth with the spread sheet Review collected by and hosted on G2.com.