--- title: Heymarket Reviews meta_title: 'Heymarket Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 441 reviews by the users' company size, role or industry to find out how Heymarket works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 441 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Heymarket Reviews **Vendor:** Heymarket **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 441 ## About Heymarket Heymarket is an intuitive AI text messaging and email solution. Quickly and easily send personalized text messages and emails at scale that get fast responses and keep customers engaged. Manage all your business SMS and email conversations in centralized inboxes. Save your team time with AI agents that respond to customer questions automate appointment scheduling. And reliably integrate your CRM like Salesforce and HubSpot to communicate from your systems of engagement. Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams. Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket offers SAML-based Single Sign On (SAML SSO) and a SOC 2 Type 2, HIPAA, and TCPA-compliant platform. ## Heymarket Pros & Cons **What users like:** - Users value the **ease of use** of Heymarket, facilitating seamless communication and efficient customer messaging. (11 reviews) - Users rave about Heymarket's **responsive customer support** , making it easy to get help whenever needed. (10 reviews) - Users value the **easy communication** with customers, appreciating the seamless messaging experience through SMS and user-friendly interface. (7 reviews) - Users commend the **easy integrations** of Heymarket, seamlessly connecting with platforms like Zendesk and HubSpot. (6 reviews) - Users love Heymarket for its **team collaboration features** , ensuring quick and seamless client interactions across the team. (6 reviews) - Users praise the **easy integration** of Heymarket with MS365 and other platforms, streamlining SMS marketing and support efforts. (5 reviews) - Easy Setup (5 reviews) - Helpful (5 reviews) - Users appreciate the **effective communication** capabilities of Heymarket, enhancing interaction with customers and streamlining processes. (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users express frustration with **poor customer support** , noting delays and inadequate knowledge from the support team. (4 reviews) - Users face **SMS issues** , primarily needing to text individuals one-by-one and desiring more outbound channel options. (4 reviews) - Users find **SMS limitations** in Heymarket restrictive, affecting their ability to communicate efficiently and effectively. (4 reviews) - Users express frustration over **missing features** like a dedicated app, limited customization, and ineffective support, impacting usability. (3 reviews) - Users experience **difficulties with the search functionality** , finding it clunky and struggling to load contacts efficiently. (3 reviews) - Difficult Navigation (2 reviews) - Users find Heymarket to be **expensive for small businesses** , lacking features offered by competitors at lower prices. (2 reviews) - Users find the **limited features** of Heymarket frustrating, particularly regarding app availability and device restrictions. (2 reviews) - Login Issues (2 reviews) - Segmentation Issues (2 reviews) ## Heymarket Reviews ### 1. Several issues but overall ok. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Heymarket?** I like that each user has their own account and can respond to messages on their own. it makes it easier for the whole team to use. **What do you dislike about Heymarket?** After a bit of use the web browser crashes, and we must close the browser and restart the program. I wish there was a way that this system could be integrated for internal company use. Right now it is designed for companies to reach out to customers, my company uses it for internal communication from Human resources. **What problems is Heymarket solving and how is that benefiting you?** Internal communication with employees. It makes it easy for our employees to reach out with any questions they might have ### 2. May be ok for a small company **Rating:** 1.5/5.0 stars **Reviewed by:** Jack A. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Heymarket?** That the platform is for texting (struggling to be positive) **What do you dislike about Heymarket?** There is no decent reporting. If you need data / numbers it HeyMarket may not be your best option. **What problems is Heymarket solving and how is that benefiting you?** n/a ### 3. Issues go nowhere - non-answers from support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Heymarket?** They provide MMS service if you are partnered with another org that does not provide it. **What do you dislike about Heymarket?** Had repeated issues received MMS or "messages not displayed" which was escalated to engineering at least twice without any real responses. **What problems is Heymarket solving and how is that benefiting you?** Providing MMS, which for a business that has strong warranties, is very important. ### 4. An Honest Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Heymarket?** It has been a while since I used Heymarket, but I liked how easy it was to add templates. **What do you dislike about Heymarket?** I disliked how hard it was to automate and streamline processes. **What problems is Heymarket solving and how is that benefiting you?** We could see each other's messages and reply accordingly, like if someone was out for the day or busy. ## Heymarket Discussions - [Can HeyMarket be itnegrated with Zoho, our CRM.](https://www.g2.com/discussions/24906-can-heymarket-be-itnegrated-with-zoho-our-crm) - 3 comments, 2 upvotes - [Is it possible to have customers text a phrase of choice to HeyMarket to opt them into a specific campaign?](https://www.g2.com/discussions/41104-is-it-possible-to-have-customers-text-a-phrase-of-choice-to-heymarket-to-opt-them-into-a-specific-campaign) - 4 comments, 1 upvote - [how can i set up my chrome to stay in the top right, when i click now it opens the all new window.](https://www.g2.com/discussions/30187-how-can-i-set-up-my-chrome-to-stay-in-the-top-right-when-i-click-now-it-opens-the-all-new-window) - 1 comment - [View Heymarket pricing details and edition comparison](https://www.g2.com/products/heymarket/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A07%3A59+-0500&secure%5Bsession_id%5D=1bf034b5-fb19-480e-8b17-c8983e6618b4&secure%5Btoken%5D=de0f22fb6cd257a3f8a39d609b01feba51b13f50e24ac9cef62ec4cb10786dc3&format=llm_user) ## Heymarket Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) ## Heymarket Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - API Integration - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Heymarket Alternatives - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (409 reviews) - [Textline](https://www.g2.com/products/textline/reviews) - 4.7/5.0 (382 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews)