Heymarket Features

Text Messaging (8)

Bulk SMS: Based on 146 Heymarket reviews and verified by the G2 Product R&D team. Enables users to send mass text message campaigns
Two-Way Text Messaging: Based on 161 Heymarket reviews and verified by the G2 Product R&D team. Facilitates two-way text messaging to encourage consumer engagement and loyalty
Text Scheduler: Based on 136 Heymarket reviews and verified by the G2 Product R&D team. Provides the ability to schedule single or bulk text messages to recipients on a specific date and time
Automatic Replies: Based on 130 Heymarket reviews and verified by the G2 Product R&D team. Provides automatic text message replies to recipients
Automatic URL Shortening: Based on 104 Heymarket reviews and verified by the G2 Product R&D team. Provides automatic URL shortening to use less characters via text
MMS Marketing: Based on 115 Heymarket reviews and verified by the G2 Product R&D team. Sends out multimedia via text messages, such as coupons, pictures, and audio
Personalization: As reported in 126 Heymarket reviews. Offers features for personalizing text messages based on customer information or past behavior
Transactional SMS: Based on 102 Heymarket reviews. Allows users to establish automated workflows and triggers to deliver transactional text messages

Reporting: Based on 113 Heymarket reviews and verified by the G2 Product R&D team. Provides pre-built or customizable performance reports
Automation: Based on 124 Heymarket reviews and verified by the G2 Product R&D team. Automates tasks and features for added convenience
White Label: Offers a white labeling service for agencies or resellers to customize platform branding This feature was mentioned in 76 Heymarket reviews.
Text-to-Landline: Based on 75 Heymarket reviews. Text enables landline phones so users can receive text messages sent to an existing business number
API Integration: Based on 88 Heymarket reviews and verified by the G2 Product R&D team. Facilitates the integration of text messaging into existing business applications through an SMS gateway API

Personalization: Identifies the customer and personalizes interaction at every touchpoint. 192 reviewers of Heymarket have provided feedback on this feature.
Omnichannel: Based on 133 Heymarket reviews. Allows multiple related channels to interact at once to reduce transfers.
Contextual Engagement: Based on 153 Heymarket reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.
Proactive Engagement: As reported in 160 Heymarket reviews. Provides features for sending outbound messages to engage customers through proactive support.

Intelligent Routing: Can route contacts to agents the customer has worked with before. This feature was mentioned in 149 Heymarket reviews.
Seamless Escalation: Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 152 Heymarket reviews.
Transcripts: Maintains a transcript of conversations from all channels. 146 reviewers of Heymarket have provided feedback on this feature.
Self-Serve Support: Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 151 Heymarket reviews.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives