Heymarket Features

Based on 146 Heymarket reviews and verified by the G2 Product R&D team. Enables users to send mass text message campaigns

Based on 161 Heymarket reviews and verified by the G2 Product R&D team. Facilitates two-way text messaging to encourage consumer engagement and loyalty

Based on 136 Heymarket reviews and verified by the G2 Product R&D team. Provides the ability to schedule single or bulk text messages to recipients on a specific date and time

Based on 130 Heymarket reviews and verified by the G2 Product R&D team. Provides automatic text message replies to recipients

Based on 104 Heymarket reviews and verified by the G2 Product R&D team. Provides automatic URL shortening to use less characters via text

Based on 115 Heymarket reviews and verified by the G2 Product R&D team. Sends out multimedia via text messages, such as coupons, pictures, and audio

As reported in 126 Heymarket reviews. Offers features for personalizing text messages based on customer information or past behavior

Based on 102 Heymarket reviews. Allows users to establish automated workflows and triggers to deliver transactional text messages

Based on 113 Heymarket reviews and verified by the G2 Product R&D team. Provides pre-built or customizable performance reports

Based on 124 Heymarket reviews and verified by the G2 Product R&D team. Automates tasks and features for added convenience

Offers a white labeling service for agencies or resellers to customize platform branding This feature was mentioned in 76 Heymarket reviews.

Based on 75 Heymarket reviews. Text enables landline phones so users can receive text messages sent to an existing business number

Based on 88 Heymarket reviews and verified by the G2 Product R&D team. Facilitates the integration of text messaging into existing business applications through an SMS gateway API

Identifies the customer and personalizes interaction at every touchpoint. 192 reviewers of Heymarket have provided feedback on this feature.

Based on 133 Heymarket reviews. Allows multiple related channels to interact at once to reduce transfers.

Based on 153 Heymarket reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

As reported in 160 Heymarket reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before. This feature was mentioned in 149 Heymarket reviews.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 152 Heymarket reviews.

Maintains a transcript of conversations from all channels. 146 reviewers of Heymarket have provided feedback on this feature.

Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 151 Heymarket reviews.

Allows users to generate text based on a text prompt. This feature was mentioned in 50 Heymarket reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 50 Heymarket reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives