# Which 3D parts catalog software is highest rated for post-sale customer support and parts discovery?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hi G2 users, I've been comparing which <a class="a a--md" elv="true" href="https://www.g2.com/categories/3d-parts-catalog">3D parts catalog</a> software is highest rated for post-sale customer support and parts discovery specifically, since this is where a catalog tool either genuinely reduces support tickets or just becomes another system customers have to be walked through.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/components-engine/reviews"><strong>Components Engine</strong></a>: The strongest review base in the category, with reviewers specifically describing drastically reduced calls and emails asking for clarification about spare parts once the interactive catalog went live.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ecatalog-3dfindit/reviews"><strong>eCATALOG 3Dfindit</strong></a> : Highest satisfaction score in the category, with the configurator described as creating a foolproof way for customers to communicate exactly what they need to a sales team.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/cds-visual/reviews"><strong>CDS Visual</strong></a> : Aftermarket spare part search combined with exploded drawings is described as helping both technical and non-technical customers self-serve their way to the right part.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/3d-contentcentral/reviews"><strong>3D ContentCentral</strong></a> : Large CAD file library and standardized models are described as saving time for customers looking to find and verify a part before purchase.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For teams tracking support ticket volume before and after adopting a 3D catalog: did the reduction in clarification requests show up quickly, or did it take a full sales cycle to see the change?</p>

##### Post Metadata
- Posted at: 19 days ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Components Engine’s reduction in clarification calls is probably the outcome I’d watch most closely. A 3D catalog really proves its value when customers can identify the exact assembly and part number without contacting support. I wonder whether teams also see fewer incorrect part orders once customers become comfortable using the exploded views themselves?&lt;/p&gt;

##### Comment Metadata
- Posted at: 18 days ago
- Author title: Writer





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4