EV Reach Reviews & Product Details

During my time as an IT professional, I have had the opportunity to work with many different remote support and management tools. While each has its strengths, EV Reach truly stands out to me because of its comprehensive feature set, ease of use, and reliability.

When I visited China, I had the chance to use EV Reach extensively, and I found it to be an excellent solution compared to the multiple remote support tools we have tried in the past. What makes it especially valuable is that it serves as a one-stop solution for all remote-related needs. Whether it’s scheduling tasks, preparing detailed reports, or providing remote support, EV Reach simplifies the process by consolidating everything into a single platform.

The software makes troubleshooting and resolving issues much faster, thanks to its seamless ability to connect to remote desktops and servers regardless of location. This has a direct impact on reducing response times and improving overall user satisfaction. Beyond remote access, EV Reach also provides a wide range of management capabilities such as remote software installations, system diagnostics, and real-time monitoring. This versatility helps us manage a complex IT environment with consistency and efficiency.

What I personally appreciate is its intuitive, user-friendly interface. Even for colleagues who may not have deep technical expertise, navigating and using the tool feels straightforward. This not only streamlines workflows but also helps increase productivity across the team.

Another key strength is its flexibility and scalability. Whether supporting a small office or a large enterprise setup, EV Reach adapts well and offers deployment options that can be tailored to our needs, both on-premises and in the cloud. On top of that, their customer support team has been consistently responsive and knowledgeable, always ready to assist us with troubleshooting or providing best practices.

Lastly, EV Reach also proves to be a cost-effective solution. By saving time, reducing the need for multiple tools, and helping us manage systems more efficiently, it delivers excellent value and a strong return on investment for the organization. Review collected by and hosted on G2.com.

The EV Reach tool, named as GoverLan, is a very useful and daily operational tool for my IT guys. Everything is perfect based on our requirements. Review collected by and hosted on G2.com.

I am from the IT area and what I have liked the most about this tool is how intuitive the visualization of the ticket queue by user group is and the tasks assigned to me. Review collected by and hosted on G2.com.

This year we have experienced issues with slowness and at times it has remained somewhat slow. It has been reported to support and resolved promptly. Review collected by and hosted on G2.com.

I like EV Reach because it offers an easy-to-use and self-explanatory user interface that shows everything at a glance. The pricing is very attractive, and the application's performance is very good. Additionally, I find the remote functionalities for connecting to the client, remote CMD, and the remote task manager particularly helpful for the easy management of our computers. Review collected by and hosted on G2.com.

Interfaces for software distribution could be integrated Review collected by and hosted on G2.com.

Remote Desktop and Access with EVReach Client. Secure and unattended remote session with multi-monitor support allows our IT Department to troublehshoot our workstations.

Automation and Scripting: We deploy our core banking software to all 100+ workstations with EVReach bulit-in tools fo automating routing tasks like software deployment, patch managment and reducing manual effort.

Integration and Security: Deep AD Integration for device discovery is convinient for our organization. As a onboarding task, we unload EZReach for all workstations. Review collected by and hosted on G2.com.

Some users report occasional shortcomings in automation reliability and user interface intuitiveness, potentially requiring a learning curve for new admins.

Pricing can be higher for smaller setups, though it's justified for enterprise features in banking. Review collected by and hosted on G2.com.

I like that EV Reach works on demand whenever the user has an issue. I appreciate the ability to see firsthand the issue the user is having so it can be resolved in a timely manner. I also value the remote access to a device to troubleshoot and correct an issue. Review collected by and hosted on G2.com.

I find the interface clunky and hard to use. It's hard to set up and configure, and then sometimes fails on connection. TeamViewer is more straightforward in this regard. The initial setup was difficult, and we needed an MSP for the initial install. Review collected by and hosted on G2.com.

I love how EV Reach allows us to effectively connect with students and staff who are constantly moving around the campus, providing a seamless way to stay connected. The capability to remotely control external computers is particularly impressive, as it's achieved by the simple process of users clicking on an external link and entering a code. This feature significantly helps in resolving external issues faced by our parent community, who often lack the IT skills required to navigate our portals. It empowers us to see what they are seeing, thereby simplifying troubleshooting and providing a much-needed bridge for effective communication and assistance. Additionally, setting up EV Reach has been straightforward and hassle-free. Installing it on a server and installing the clients was smooth, and everything has been working well since. The experience has been fantastic overall, leading me to give it an enthusiastic 10 out of 10 rating. Review collected by and hosted on G2.com.

I have an issue with the support for EV Reach, which operates in US time zones. This creates a significant time barrier for us based in Australia, making it difficult to get timely assistance. Review collected by and hosted on G2.com.

I truly appreciate how EV Reach simplifies and enhances my work by providing an efficient way to deploy software and scripts across both large and small networks. This capability greatly assists in managing our technology infrastructure without the need for physical presence, as I can provide remote support, interact with users' desktops, and resolve issues all from one platform. This remote support feature has saved me significant time and effort by eliminating the need to visit each user's desk physically. The setup process was also a breeze, being super straightforward, which allowed me to integrate it smoothly into our environment despite some minor challenges with script deployment. Moreover, the wide array of functionalities that EV Reach offers is impressive; I use almost every feature available, such as verifying user login sessions with the power function and utilizing the scripting function for tackling desktop issues. It seamlessly allows me to deploy software as MSI, MSIX, or EXE files effectively. Additionally, EV Reach complements Active Directory management splendidly, amplifying its capabilities for managing users and workstations significantly. Overall, the software serves as an indispensable tool in my tech stack, enhancing productivity and operational ease immensely. Also, my willingness to repurchase and my strong recommendation rating reflect my satisfaction and trust in EV Reach's unique benefits. Review collected by and hosted on G2.com.

I found challenges in the deployment of scripts and ensuring they integrate correctly within the environment. Additionally, I experienced difficulties in renewing the contract, as our attempts to repurchase EV Reach were met with a lack of response from their team. This created uncertainty and frustration in the process. Furthermore, there are unresolved questions regarding how our network interacts with the software, which necessitates technical discussions with engineers. This indicates a need for more comprehensive support or clearer documentation to address network integration concerns. Review collected by and hosted on G2.com.

What I appreciate most about EV Reach is its unified endpoint management. Bringing all the support and management tools together in one centralized console significantly accelerates workflows. Additionally, its outstanding performance and rapid access truly stand out, easily surpassing many other competing solutions. Review collected by and hosted on G2.com.

One downside is that the main management console is inherently linked to the Windows platform. This reliance can pose operational challenges or be inconvenient for IT teams who mainly use other operating systems such as macOS or Linux. Review collected by and hosted on G2.com.

I like the seamless device transitions and the easy-to-use interface. It helps me assist my customers more quickly, and I don't have to fumble around with the tool. Review collected by and hosted on G2.com.

I would love to be able to manage print properties remotely. I cannot even open and see printer properties via remote device management. One of the integrated things we do often is sending files between computers with SMB, it would be nice if this was built-in to the interface like clipboard access. Review collected by and hosted on G2.com.

The solution allows for an efficient unification of Active Directory services, both for users and machines, while facilitating the management of workstations. Problem resolution is greatly facilitated by the ability to inject scripts and distribute software remotely. The control is quick and powerful. I consult my Active Directory with EvReach daily. Review collected by and hosted on G2.com.

I have several domain controllers and I find that DNS resolution is sometimes unpredictable. Review collected by and hosted on G2.com.