EV Reach Reviews & Product Details

During my time as an IT professional, I have had the opportunity to work with many different remote support and management tools. While each has its strengths, EV Reach truly stands out to me because of its comprehensive feature set, ease of use, and reliability.

When I visited China, I had the chance to use EV Reach extensively, and I found it to be an excellent solution compared to the multiple remote support tools we have tried in the past. What makes it especially valuable is that it serves as a one-stop solution for all remote-related needs. Whether it’s scheduling tasks, preparing detailed reports, or providing remote support, EV Reach simplifies the process by consolidating everything into a single platform.

The software makes troubleshooting and resolving issues much faster, thanks to its seamless ability to connect to remote desktops and servers regardless of location. This has a direct impact on reducing response times and improving overall user satisfaction. Beyond remote access, EV Reach also provides a wide range of management capabilities such as remote software installations, system diagnostics, and real-time monitoring. This versatility helps us manage a complex IT environment with consistency and efficiency.

What I personally appreciate is its intuitive, user-friendly interface. Even for colleagues who may not have deep technical expertise, navigating and using the tool feels straightforward. This not only streamlines workflows but also helps increase productivity across the team.

Another key strength is its flexibility and scalability. Whether supporting a small office or a large enterprise setup, EV Reach adapts well and offers deployment options that can be tailored to our needs, both on-premises and in the cloud. On top of that, their customer support team has been consistently responsive and knowledgeable, always ready to assist us with troubleshooting or providing best practices.

Lastly, EV Reach also proves to be a cost-effective solution. By saving time, reducing the need for multiple tools, and helping us manage systems more efficiently, it delivers excellent value and a strong return on investment for the organization. Review collected by and hosted on G2.com.

Nothing as of now as per my company's use case Review collected by and hosted on G2.com.

Remote Desktop and Access with EVReach Client. Secure and unattended remote session with multi-monitor support allows our IT Department to troublehshoot our workstations.

Automation and Scripting: We deploy our core banking software to all 100+ workstations with EVReach bulit-in tools fo automating routing tasks like software deployment, patch managment and reducing manual effort.

Integration and Security: Deep AD Integration for device discovery is convinient for our organization. As a onboarding task, we unload EZReach for all workstations. Review collected by and hosted on G2.com.

Some users report occasional shortcomings in automation reliability and user interface intuitiveness, potentially requiring a learning curve for new admins.

Pricing can be higher for smaller setups, though it's justified for enterprise features in banking. Review collected by and hosted on G2.com.

I love how EV Reach allows us to effectively connect with students and staff who are constantly moving around the campus, providing a seamless way to stay connected. The capability to remotely control external computers is particularly impressive, as it's achieved by the simple process of users clicking on an external link and entering a code. This feature significantly helps in resolving external issues faced by our parent community, who often lack the IT skills required to navigate our portals. It empowers us to see what they are seeing, thereby simplifying troubleshooting and providing a much-needed bridge for effective communication and assistance. Additionally, setting up EV Reach has been straightforward and hassle-free. Installing it on a server and installing the clients was smooth, and everything has been working well since. The experience has been fantastic overall, leading me to give it an enthusiastic 10 out of 10 rating. Review collected by and hosted on G2.com.

I have an issue with the support for EV Reach, which operates in US time zones. This creates a significant time barrier for us based in Australia, making it difficult to get timely assistance. Review collected by and hosted on G2.com.

I truly appreciate how EV Reach simplifies and enhances my work by providing an efficient way to deploy software and scripts across both large and small networks. This capability greatly assists in managing our technology infrastructure without the need for physical presence, as I can provide remote support, interact with users' desktops, and resolve issues all from one platform. This remote support feature has saved me significant time and effort by eliminating the need to visit each user's desk physically. The setup process was also a breeze, being super straightforward, which allowed me to integrate it smoothly into our environment despite some minor challenges with script deployment. Moreover, the wide array of functionalities that EV Reach offers is impressive; I use almost every feature available, such as verifying user login sessions with the power function and utilizing the scripting function for tackling desktop issues. It seamlessly allows me to deploy software as MSI, MSIX, or EXE files effectively. Additionally, EV Reach complements Active Directory management splendidly, amplifying its capabilities for managing users and workstations significantly. Overall, the software serves as an indispensable tool in my tech stack, enhancing productivity and operational ease immensely. Also, my willingness to repurchase and my strong recommendation rating reflect my satisfaction and trust in EV Reach's unique benefits. Review collected by and hosted on G2.com.

I found challenges in the deployment of scripts and ensuring they integrate correctly within the environment. Additionally, I experienced difficulties in renewing the contract, as our attempts to repurchase EV Reach were met with a lack of response from their team. This created uncertainty and frustration in the process. Furthermore, there are unresolved questions regarding how our network interacts with the software, which necessitates technical discussions with engineers. This indicates a need for more comprehensive support or clearer documentation to address network integration concerns. Review collected by and hosted on G2.com.

What I appreciate most about EV Reach is its unified endpoint management. Bringing all the support and management tools together in one centralized console significantly accelerates workflows. Additionally, its outstanding performance and rapid access truly stand out, easily surpassing many other competing solutions. Review collected by and hosted on G2.com.

One downside is that the main management console is inherently linked to the Windows platform. This reliance can pose operational challenges or be inconvenient for IT teams who mainly use other operating systems such as macOS or Linux. Review collected by and hosted on G2.com.

The solution allows for an efficient unification of Active Directory services, both for users and machines, while facilitating the management of workstations. Problem resolution is greatly facilitated by the ability to inject scripts and distribute software remotely. The control is quick and powerful. I consult my Active Directory with EvReach daily. Review collected by and hosted on G2.com.

I have several domain controllers and I find that DNS resolution is sometimes unpredictable. Review collected by and hosted on G2.com.

It is amazing. I can remote to PC's by host name or IP address but the best part is you can actually remote to the PC and run commands in the command line without the user knowing (without disturbing the user) I use it to run commands, check who is logged into the PC, get network information and more!" There is also a live call option that is built into goverland so you can actually call or chat with the user! Review collected by and hosted on G2.com.

Nothing I think your product is amazing it has assisted me with maximizing my productivity as a tier 2 technician at the largest credit union in my state! Review collected by and hosted on G2.com.

I like that I can add printers and software without having to be logged into the machine. I also like the RemoteCMD function. It is easy to sue and navigate and simple to administrate. We use it every day for our IT support and it has been a game changer for us. Review collected by and hosted on G2.com.

Sometimes it will not allow me to copy and paste into the session. Review collected by and hosted on G2.com.

What I appreciate most is the capability to run diagnostics and implement system-level fixes without disrupting the user experience. This kind of background management is crucial for meeting SLAs and speeding up MTTR, allowing complex issues to be resolved on the first contact. Review collected by and hosted on G2.com.

One aspect I dislike is that to achieve truly comprehensive proactive monitoring and management—a complete RMM solution—you need to integrate additional EasyVista modules. EV Reach is mainly focused on resolution and access features, rather than offering full continuous monitoring capabilities on its own. Review collected by and hosted on G2.com.

I really like how EV Reach combines an intuitive interface, remote management, and automation capabilities. Review collected by and hosted on G2.com.

While it’s currently a Windows desktop tool, I believe it would be significantly more powerful as an on‑premises web application. That would simplify multi‑user management and streamline network security configurations. Review collected by and hosted on G2.com.