Gmelius Features

Platform (6)

Mobile User Support: Based on 66 Gmelius reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization: Based on 84 Gmelius reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management: Based on 104 Gmelius reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration: Based on 75 Gmelius reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality
Reporting: Based on 72 Gmelius reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress
Dashboards: Based on 94 Gmelius reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Ticket Creation User Experience: Based on 75 Gmelius reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket
Ticket Response User Experience: Based on 78 Gmelius reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response
Workflow: Based on 86 Gmelius reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response: Based on 74 Gmelius reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply
SLA Management: Based on 53 Gmelius reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts: Based on 76 Gmelius reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration: Based on 79 Gmelius reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database: Based on 55 Gmelius reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Customer Portal: Based on 62 Gmelius reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case: Based on 77 Gmelius reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support: Based on 62 Gmelius reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Notes: Based on 242 Gmelius reviews. Allows users to leave notes or comments on emails or relevant cases.
Internal Discussion: Based on 216 Gmelius reviews. Provides a dedicated space or a thread feature that allows for long-form discussion.
Assignments and Tasks: Offer in-application assignment and task tracking functionality. This feature was mentioned in 246 Gmelius reviews.
Workflows: Allows users to create and follow predetermined workflows attached to actions. This feature was mentioned in 199 Gmelius reviews.
Templates: Allows users to create canned answers or templates for email responses. 217 reviewers of Gmelius have provided feedback on this feature.
Integrations: As reported in 171 Gmelius reviews. Integrates without outside software to provide additional functionality or pull information.
Tagging System: As reported in 230 Gmelius reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Trends: Analyzes trends in email content and resolution. 132 reviewers of Gmelius have provided feedback on this feature.
Performance Tracking: Tracks performance and productivity of users inside the application. 154 reviewers of Gmelius have provided feedback on this feature.
Email Tracking: As reported in 230 Gmelius reviews. Tracks email analytics like emails opened, how long the email was opened for, etc.

Attachment Search: Enables users to search for specific email attachments. This feature was mentioned in 109 Gmelius reviews.
Tags: Allows users to create and assign custom tags to emails. 145 reviewers of Gmelius have provided feedback on this feature.
AI Sorting: Based on 107 Gmelius reviews. Automatically sorts mail into untuitive categories and/or folders.
Predefined Rules: Based on 120 Gmelius reviews. Allows users to set up predefined rules to automatically sort incoming mail.

AI Text Generation: Allows users to generate text based on a text prompt. 22 reviewers of Gmelius have provided feedback on this feature.
AI Text-to-Speech: Based on 22 Gmelius reviews. Simulates human-like speech from text inputs.
AI Text Summarization: As reported in 22 Gmelius reviews. Condenses long documents or text into a brief summary.
AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.
AI Text Generation: Based on 10 Gmelius reviews. Allows users to generate text based on a text prompt.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives