--- title: Gmelius Reviews meta_title: 'Gmelius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 776 reviews by the users' company size, role or industry to find out how Gmelius works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 776 scale: '5' date_modified: '2026-08-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Gmelius Reviews **Vendor:** Gmelius SA **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.4/5.0 **Total Reviews:** 776 ## About Gmelius Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. ## Gmelius Pros & Cons **What users like:** - Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. (22 reviews) - Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. (14 reviews) - Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. (11 reviews) - Features (11 reviews) - Automation (9 reviews) - Conversations (9 reviews) - Efficiency (7 reviews) - Organization (7 reviews) **What users dislike:** - Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. (8 reviews) - Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. (8 reviews) - Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. (6 reviews) - Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. (5 reviews) - Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. (5 reviews) - Time Delays (5 reviews) - Inadequate Filtering (4 reviews) - Limited Features (4 reviews) - Slow Loading (4 reviews) - Steep Learning Curve (4 reviews) ## Gmelius Reviews ### 1. Not Super User-Friendly **Rating:** 1.0/5.0 stars **Reviewed by:** Jake G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Gmelius?** Gmelius seems like it would a beneficial system for organizing emails and tasks for certain business models. At first, it was a little confusing, but the more I used it, the more I got used to it. **What do you dislike about Gmelius?** In general, Gmelius doesn't work well for what I do. For our system, it's always easier to just forward me the email if it's high priority. I wish certain things were more clear in gmelius than they are. Overall, I was not a fan, but some other people I'm sure enjoy it. **What problems is Gmelius solving and how is that benefiting you?** Initially I thought Gmelius would work well because the organization of emails was getting out of hand. Once it was introduced, it helped prioritize certain emails and benefitted workflow. **Official Response from Adeline Casagranda:** > Hi Jake, thank you for your review! I'd be happy to help to find a way to make things more straightforward for you and your team. Please reach out to support@gmelius.com for us to understand your needs and how we can answer them better. Cheers :) ### 2. Would be a Great Email Productivity Tool (with a few quirks) .... but nope. Too many issues. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Gmelius?** Per-Recipient Email Tracking & Email Templates **What do you dislike about Gmelius?** Support Team has required follow-up on my end to actually get a resolution. Per-Recipient tracking has caused broken links to be sent to some of my clients before which is unacceptable. It is rare, but Gmelius Support has given me no answers as to why it happens nor do they respond to my requests to fix the broken links after they've already been sent. Nothing worse than sending a prospect an email and they click your link only to see an error code from Gmelius that states "FORBIDDEN" **What problems is Gmelius solving and how is that benefiting you?** Overall I've improved my prospect & sales prospect through Gmelius but my overall productivity and day-to-day communications with my clients is greatly improved just by knowing when they've opened a time-sensitive email, I can easily send templated emails out, etc. ### 3. Looks good on their website, not so much when you use it. **Rating:** 0.0/5.0 stars **Reviewed by:** Tom S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Gmelius?** The Read receipts on all emails and integrating to the sidebar. **What do you dislike about Gmelius?** Customer Service (lack of) and the fake automations. **What problems is Gmelius solving and how is that benefiting you?** Currently solving no problems and cancelling in the coming days. ### 4. Help in business, but hard to implement with GMail **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Gmelius?** Setting up a collaborative box is a good solution. **What do you dislike about Gmelius?** The operation of tickets in Open/Suspended/Resolved integrates poorly with the classic archiving of GMail. The sharing of the collaborative inbox is very chaotic, the features are buggy. **What problems is Gmelius solving and how is that benefiting you?** Problem: it is very hard to switch from a multi-email box operation to a collaborative box with Gmelius Gmelius is slow and buggy ### 5. does not work as advertised **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Gmelius?** nothing, this product does not perform the most basic function **What do you dislike about Gmelius?** does not sync emails, support is also unhelpful **Recommendations to others considering Gmelius:** do not buy **What problems is Gmelius solving and how is that benefiting you?** does not sync emails ### 6. One of the best G Suite add-ons I have found. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Gmelius?** Gmelius is the most rebust G Suite add-on I have found. I like the send later, email reminders, email tracker blocker and snooze feature the most. **What do you dislike about Gmelius?** The pricing is a little high. They offer a ton of features, but I don't need a lot of them. **What problems is Gmelius solving and how is that benefiting you?** I want help managing my email inbox. ### 7. Great concept, horrible execution. **Rating:** 0.5/5.0 stars **Reviewed by:** Tai R. | Director Of Staff Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Gmelius?** I really like the concept behind it. The sales team is very good at pitching the concept, but the implementation never worked for us after months of trying to get it to work. **What do you dislike about Gmelius?** The concept doesn't pull through in the actual execution. We had nothing but problems when we put Gmelius into play. Emails were going to random places in the Gmail boxes that were not easy to be found, so things were getting missed. **Recommendations to others considering Gmelius:** At this point, I would not recommend Gmelius. **What problems is Gmelius solving and how is that benefiting you?** We run 22 group emails, so we were trying to use Gmelius to manage those group boxes. We did not have any benefits. **Official Response from Ermias Giovanni:** > Hello Tai, We really appreciate your review and we apologize that your experience did not match your expectations. Gmelius is continuously evolving through the paces of serving larger teams and we continue to welcome the challenge of addressing their varying needs. All the best to you and your team, ## Gmelius Discussions - [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) - 1 comment, 2 upvotes - [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) - 1 comment, 1 upvote - [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) - 1 comment, 1 upvote - [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) - 1 comment, 1 upvote - [Is there a way to remover getting notifications about follow ups to emails I send?](https://www.g2.com/discussions/36817-is-there-a-way-to-remover-getting-notifications-about-follow-ups-to-emails-i-send) - 1 comment, 1 upvote - [View Gmelius pricing details and edition comparison](https://www.g2.com/products/gmelius/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A15%3A39+-0500&secure%5Bsession_id%5D=70016b6d-c80f-4d38-a4c0-1e1bd74de505&secure%5Btoken%5D=64994eb8820c15223e0a5281cbddbbd4088d35a827bc5bef08aa88c22b56d73e&format=llm_user) ## Gmelius Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Deadline Management - Generative AI - Activity Dashboard - Project Planning - Capacity Management - Project Scheduling - Alerts/Notifications - Progress Tracking - Bar Chart - Project Tracking - API - Third-Party Integrations - Commenting/Notes - File Management - Customizable Templates - Document Storage - Customizable Fields - Dependency Tracking - Calendar Management - To-Do List - Drag & Drop - Task Scheduling - Milestone Tracking - Color Codes/Icons - Workflow Management - Assignment Management - Prioritization - Search/Filter - Reporting & Statistics - AI Copilot - Task Management - Project Workflow - Templates - Planning Tools - Timeline Management - Collaboration Tools - Real-Time Notifications - Status Tracking - Project Time Tracking - Task Progress Tracking - Multiple Projects - Access Controls/Permissions - Activity Tracking - @mentions - Resource Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Setup** - Activities - Flows - Notifications - Calendar Management - Business Process Automation **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Gmail Integration - Social Media Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization - Generative AI **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Drag & Drop - Template Management - Approval Process Control - Customizable Dashboard - Rules-Based Workflow - Document Management - Monitoring - Progress Tracking - Workflow Configuration - Collaboration Tools - Commenting/Notes - Task Management - Forms Management - No-Code - Data Import/Export - Email Management - Customizable Reports - Access Controls/Permissions - Graphical Workflow Editor - Real-Time Data - API - Search/Filter - AI Copilot - Mobile Access - Customizable Fields - Activity Tracking - Compliance Tracking - Role-Based Permissions - Reporting/Analytics - Project Workflow - Activity Dashboard **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Video Chat **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Whitelisting/Blacklisting - Customizable Fields - Signature Management - Shared Inboxes - Email Distribution - Prioritization - Customizable Forms - AI Copilot - Mobile App - Routing - Activity Dashboard - Collaboration Tools - Inbox Management - Queue Management - Drag & Drop - Contact Management - Email Marketing - Data Recovery - Archiving & Retention - Real-Time Monitoring - Autoresponders - Multiple User Accounts - API - Real-Time Analytics - Customer Segmentation - Search/Filter - Support Ticket Management - Canned Responses - Workflow Management - Reporting/Analytics - Chat/Messaging - Response Management - Email Templates - Email Monitoring - Campaign Management - Email Tracking - Access Controls/Permissions - Spam Blocker - Alerts/Notifications - Customizable Templates - Real-Time Reporting - Tagging - Campaign Analytics - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Gmelius Alternatives - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,451 reviews)