# Top 10 GLPI Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 42 Explore the best alternatives to GLPI for users who need new software features or want to try different solutions. Service Desk Software is a widely used technology, and many people are seeking powerful, user friendly software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to GLPI include projects and plugins. The best overall GLPI alternative is Freshservice. Other similar apps like GLPI are ServiceNow IT Service Management, Jira Service Management, Spiceworks Cloud Help Desk, and ManageEngine ServiceDesk Plus. GLPI alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [IT Asset Management Software](https://www.g2.com/categories/it-asset-management). ## Best Paid & Free Alternatives to GLPI - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) - [iTop](https://www.g2.com/products/itop/reviews) ## Top 10 Alternatives to GLPI Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how GLPI stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Government Administration, and Hospital & Health Care, and find the best product for your business. ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,337 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to GLPI, Freshservice is: - Slower to reach roi - More expensive - Better at support Categories in common with GLPI: [Service Desk](https://www.g2.com/categories/service-desk), [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [GLPI vs Freshservice](https://www.g2.com/compare/freshservice-vs-glpi) **Compare Freshservice with other alternatives:** - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk) - [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) - [Freshservice vs Lansweeper](https://www.g2.com/compare/freshservice-vs-lansweeper) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs Snipe-IT](https://www.g2.com/compare/freshservice-vs-snipe-it) - [Freshservice vs iTop](https://www.g2.com/compare/freshservice-vs-itop) ### 2. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,891 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to GLPI, ServiceNow IT Service Management is: - Slower to reach roi - More expensive - Better at support Categories in common with GLPI: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [GLPI vs ServiceNow IT Service Management](https://www.g2.com/compare/glpi-vs-servicenow-it-service-management) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk) - [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Lansweeper](https://www.g2.com/compare/lansweeper-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs Snipe-IT](https://www.g2.com/compare/servicenow-it-service-management-vs-snipe-it) - [ServiceNow IT Service Management vs iTop](https://www.g2.com/compare/servicenow-it-service-management-vs-itop) ### 3. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 988 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to GLPI, Jira Service Management is: - Slower to reach roi - More expensive - Easier to do business with Categories in common with GLPI: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [GLPI vs Jira Service Management](https://www.g2.com/compare/glpi-vs-jira-service-management) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk) - [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [Jira Service Management vs Lansweeper](https://www.g2.com/compare/jira-service-management-vs-lansweeper) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs Snipe-IT](https://www.g2.com/compare/jira-service-management-vs-snipe-it) - [Jira Service Management vs iTop](https://www.g2.com/compare/jira-service-management-vs-itop) ### 4. [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) By Ziff Davis **Average Rating:** 4.3/5 **Total Reviews:** 311 From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE! Reviewers say compared to GLPI, Spiceworks Cloud Help Desk is: - Easier to set up - Easier to do business with - Better at support Categories in common with GLPI: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [GLPI vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/glpi-vs-spiceworks-cloud-help-desk) **Compare Spiceworks Cloud Help Desk with other alternatives:** - [Spiceworks Cloud Help Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs Lansweeper](https://www.g2.com/compare/lansweeper-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs Snipe-IT](https://www.g2.com/compare/snipe-it-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs iTop](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-itop) ### 5. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) By Zoho **Average Rating:** 4.2/5 **Total Reviews:** 249 Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool. Reviewers say compared to GLPI, ManageEngine ServiceDesk Plus is: - Slower to reach roi - More expensive Categories in common with GLPI: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [GLPI vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/glpi-vs-manageengine-servicedesk-plus) **Compare ManageEngine ServiceDesk Plus with other alternatives:** - [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-spiceworks-cloud-help-desk) - [ManageEngine ServiceDesk Plus vs NinjaOne](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) - [ManageEngine ServiceDesk Plus vs Lansweeper](https://www.g2.com/compare/lansweeper-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [ManageEngine ServiceDesk Plus vs Snipe-IT](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-snipe-it) - [ManageEngine ServiceDesk Plus vs iTop](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-itop) ### 6. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 4,397 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to GLPI, NinjaOne is: - More expensive - Better at support - Easier to do business with Categories in common with GLPI: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [GLPI vs NinjaOne](https://www.g2.com/compare/glpi-vs-ninjaone) **Compare NinjaOne with other alternatives:** - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs ServiceNow IT Service Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [NinjaOne vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [NinjaOne vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/ninjaone-vs-spiceworks-cloud-help-desk) - [NinjaOne vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) - [NinjaOne vs Lansweeper](https://www.g2.com/compare/lansweeper-vs-ninjaone) - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs Snipe-IT](https://www.g2.com/compare/ninjaone-vs-snipe-it) - [NinjaOne vs iTop](https://www.g2.com/compare/ninjaone-vs-itop) ### 7. [Lansweeper](https://www.g2.com/products/lansweeper/reviews) By Lansweeper **Average Rating:** 4.4/5 **Total Reviews:** 68 Lansweeper discovers Windows, Linux and Mac machines in your network. In addition, it inventories network devices such as Printers, Routers and Switches. Reviewers say compared to GLPI, Lansweeper is: - Slower to reach roi - More expensive - Easier to do business with Categories in common with GLPI: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [GLPI vs Lansweeper](https://www.g2.com/compare/glpi-vs-lansweeper) **Compare Lansweeper with other alternatives:** - [Lansweeper vs Freshservice](https://www.g2.com/compare/freshservice-vs-lansweeper) - [Lansweeper vs ServiceNow IT Service Management](https://www.g2.com/compare/lansweeper-vs-servicenow-it-service-management) - [Lansweeper vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-lansweeper) - [Lansweeper vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/lansweeper-vs-spiceworks-cloud-help-desk) - [Lansweeper vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/lansweeper-vs-manageengine-servicedesk-plus) - [Lansweeper vs NinjaOne](https://www.g2.com/compare/lansweeper-vs-ninjaone) - [Lansweeper vs SolarWinds Service Desk](https://www.g2.com/compare/lansweeper-vs-solarwinds-service-desk) - [Lansweeper vs Snipe-IT](https://www.g2.com/compare/lansweeper-vs-snipe-it) - [Lansweeper vs iTop](https://www.g2.com/compare/lansweeper-vs-itop) ### 8. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 785 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to GLPI, SolarWinds Service Desk is: - Slower to reach roi - More expensive - Better at support Categories in common with GLPI: [Service Desk](https://www.g2.com/categories/service-desk), [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [GLPI vs SolarWinds Service Desk](https://www.g2.com/compare/glpi-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) - [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Lansweeper](https://www.g2.com/compare/lansweeper-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Snipe-IT](https://www.g2.com/compare/snipe-it-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs iTop](https://www.g2.com/compare/solarwinds-service-desk-vs-itop) ### 9. [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) By Grokability **Average Rating:** 4.6/5 **Total Reviews:** 27 Snipe-IT is an open-source, web-based asset management system designed to help organizations efficiently track and manage their IT assets. It offers a user-friendly interface that allows businesses to monitor hardware, software licenses, and peripherals, ensuring accurate record-keeping and streamlined operations. By replacing traditional spreadsheets, Snipe-IT enhances asset visibility, reduces manual errors, and supports informed decision-making. Key Features and Functionality: - Asset Management: Monitor asset assignments, physical locations, and statuses with ease. Features include one-click check-in, asset grouping through models, and comprehensive asset histories. - License Management: Track software licenses efficiently, with email alerts for upcoming expirations and support for multi-pack licenses. - Email Notifications: Automated notifications for users and administrators regarding asset checkouts, check-ins, and approaching deadlines. - Integrations: Seamless integration with tools like Jira, JAMF, and Kandji, along with a robust REST API for custom integrations. - Security: Features include bcrypt password hashing, two-factor authentication, and HTTPS-only cookies to ensure data safety. - Multi-Language Support: Supports over 55 languages, catering to diverse teams. - Mobile-Friendly: Accessible on any device, facilitating asset updates on the go. Primary Value and Solutions Provided: Snipe-IT addresses the challenges of IT asset management by offering a centralized, secure, and scalable solution. It eliminates the inefficiencies of manual tracking, reduces the risk of asset mismanagement, and provides real-time insights into asset utilization. Organizations benefit from improved compliance, reduced operational costs, and enhanced decision-making capabilities. Its open-source nature ensures flexibility, allowing businesses to customize the system to their specific needs without incurring licensing fees. Reviewers say compared to GLPI, Snipe-IT is: - Slower to reach roi - More expensive - Easier to do business with Categories in common with GLPI: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [GLPI vs Snipe-IT](https://www.g2.com/compare/glpi-vs-snipe-it) **Compare Snipe-IT with other alternatives:** - [Snipe-IT vs Freshservice](https://www.g2.com/compare/freshservice-vs-snipe-it) - [Snipe-IT vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-snipe-it) - [Snipe-IT vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-snipe-it) - [Snipe-IT vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/snipe-it-vs-spiceworks-cloud-help-desk) - [Snipe-IT vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-snipe-it) - [Snipe-IT vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-snipe-it) - [Snipe-IT vs Lansweeper](https://www.g2.com/compare/lansweeper-vs-snipe-it) - [Snipe-IT vs SolarWinds Service Desk](https://www.g2.com/compare/snipe-it-vs-solarwinds-service-desk) - [Snipe-IT vs iTop](https://www.g2.com/compare/snipe-it-vs-itop) ### 10. [iTop](https://www.g2.com/products/itop/reviews) By Combodo **Average Rating:** 4.3/5 **Total Reviews:** 7 If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity. Categories in common with GLPI: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [GLPI vs iTop](https://www.g2.com/compare/glpi-vs-itop) **Compare iTop with other alternatives:** - [iTop vs Freshservice](https://www.g2.com/compare/freshservice-vs-itop) - [iTop vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-itop) - [iTop vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-itop) - [iTop vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-itop) - [iTop vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-itop) - [iTop vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-itop) - [iTop vs Lansweeper](https://www.g2.com/compare/lansweeper-vs-itop) - [iTop vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-itop) - [iTop vs Snipe-IT](https://www.g2.com/compare/snipe-it-vs-itop) --- ## GLPI Alternatives FAQs ### What are the best alternatives to GLPI? The best alternatives to GLPI include [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews), [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1863 reviews), and [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars, 985 reviews). These platforms are highly rated for ease of use, automation, integration capabilities, and comprehensive ITSM features. Other notable alternatives include [NinjaOne](https://www.g2.com/products/ninjaone/reviews) (4.7/5 stars, 4308 reviews) and [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) (4.3/5 stars, 778 reviews). ### What features do alternatives offer that GLPI does not? Alternatives to GLPI offer advanced AI-powered automation features, more intuitive and modern user interfaces, enhanced workflow customization, and stronger integration ecosystems. They also provide better out-of-the-box ITIL-aligned processes, improved reporting and analytics capabilities, and more seamless multi-departmental support including HR and facilities management. ### Which Service Desk tools do reviewers recommend instead of GLPI? Reviewers recommend [Freshservice](https://www.g2.com/products/freshservice/reviews) for its ease of setup, intuitive UI, and powerful automation that reduces manual effort and improves ticket resolution times. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is favored for its centralized platform, AI-driven workflows, and robust ITIL-aligned processes suitable for enterprise environments. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is praised for its customizable workflows, seamless integration with Atlassian tools, and strong automation capabilities. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) is highlighted for its ease of use, reliable remote management, and comprehensive automation features. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) is recommended for its user-friendly interface, integrated asset management, and effective automation that streamlines IT support operations. ### How does GLPI compare to Freshservice? According to G2 data, [GLPI](https://www.g2.com/products/glpi/reviews) holds an average rating of 4.5/5 across 41 reviews, while [Freshservice](https://www.g2.com/products/freshservice/reviews) has a slightly higher average rating of 4.6/5 from 1,335 reviews. In dimension scores, Freshservice leads GLPI by 0.6 points in Easier to Set Up (8.8 vs 8.2) and by 0.6 points in More Usable (9.2 vs 8.6). GLPI scores marginally higher by 0.1 points in Easier to Admin (9.1 vs 9.0), but Freshservice leads by 0.7 points in Better at Support (9.0 vs 8.3) and by 0.6 points in Easier to Do Business With (9.1 vs 8.5). User reviews highlight that GLPI is praised for its ease of use, clear IT asset tracking, and open-source flexibility, with 2 mentions of ease of use and 1 mention each for asset management and implementation ease. However, GLPI users note challenges with complex configuration, clunky plugin management, and limited reporting capabilities. Freshservice, with over 229 mentions of ease of use and 116 mentions of features, is recognized for its intuitive interface, powerful automation, extensive integrations, and strong ticketing system. It also receives 67 mentions of good customer support and 62 mentions of customization. Cons for Freshservice include 83 mentions of missing or limited features, 47 mentions of limited customization, and 30 mentions of poor reporting. Overall, Freshservice offers a more polished user experience with stronger support and automation capabilities, while GLPI provides a robust open-source solution with strengths in asset management and administration. The larger review volume for Freshservice also indicates broader adoption and feedback. ### Why do users choose Freshservice over GLPI? Users choose [Freshservice](https://www.g2.com/products/freshservice/reviews) over GLPI primarily for its superior ease of use and setup, as evidenced by Freshservice's 8.8 score in Easier to Set Up compared to GLPI's 8.2, and a 9.2 versus 8.6 in More Usable. Freshservice's powerful automation features, cited in over 101 reviews, streamline workflows and reduce manual effort, enhancing operational efficiency. Its extensive integrations (70 mentions) and strong ticketing system (101 mentions) further support seamless IT service management. Additionally, Freshservice scores 9.0 in Better at Support, outperforming GLPI's 8.3, reflecting higher customer satisfaction with support services. The platform's intuitive user interface and customization options (62 mentions) allow organizations to tailor workflows to their needs, contributing to faster adoption and improved productivity. Freshservice also benefits from a larger user base with 1,335 reviews, indicating widespread trust and validation. Users appreciate the centralized management of IT assets, incidents, and service requests within a single platform, which simplifies IT operations and enhances visibility. In summary, Freshservice is favored for its modern, user-friendly design, robust automation, comprehensive feature set, and superior support, making it a preferred choice for organizations seeking an efficient, scalable IT service management solution with strong customer backing according to G2 data. ## Explore Articles - [Best Virtual Event Platforms](https://www.g2.com/discussions/which-are-the-best-virtual-event-platforms-in-2025) - [How do teams use Box to manage and extract value from unstructured content like documents and PDFs?](https://www.g2.com/discussions/how-do-teams-use-box-to-manage-and-extract-value-from-unstructured-content-like-documents-and-pdfs) - [Top rated customer communication tools for medium enterprises](https://www.g2.com/discussions/top-rated-customer-communication-tools-for-medium-enterprises) - [What platform supports multi-language app optimization?](https://www.g2.com/discussions/what-platform-supports-multi-language-app-optimization) - [Which file converter tools can handle automated batch conversion for repetitive document workflows while meeting compliance requirements?](https://www.g2.com/discussions/which-file-converter-tools-can-handle-automated-batch-conversion-for-repetitive-document-workflows-while-meeting-compliance-requirements) - [Best platforms for tracking account-level data changes](https://www.g2.com/discussions/best-platforms-for-tracking-account-level-data-changes) ## Spotlight Categories - [Security Compliance Software](https://www.g2.com/categories/security-compliance) - [Data Science and Machine Learning Platforms](https://www.g2.com/categories/data-science-and-machine-learning-platforms) - [Job Search Sites](https://www.g2.com/categories/job-search-sites)