--- title: iTop Reviews meta_title: 'iTop Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how iTop works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 7 scale: '5' date_modified: '2026-06-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # iTop Reviews **Vendor:** Combodo **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 7 ## About iTop If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity. ## iTop Reviews ### 1. iTop is great choice **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit S. | Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about iTop?** Excellent Speeds: iTop VPN provides excellent speeds with only minor slowdowns, especially on nearby servers Large Server Network: It has a decent server network of 1,800+ servers in 44 countries that are evenly spread out around the world. **What do you dislike about iTop?** Access Issues: There have been reports of access issues. Expensive: Some users find it expensive **What problems is iTop solving and how is that benefiting you?** Day-to-Day Operations Management: iTop offers features for managing day-to-day operations. Detailed Tracking: It allows for detailed tracking of requirements, problems, changes, and incidents. This means that the personnel assigned to each request can have direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented. ### 2. Very helpful and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about iTop?** Easy and simple interface, people can use it easily in everyday work **What do you dislike about iTop?** No facing any of this kind of thing to describe about **What problems is iTop solving and how is that benefiting you?** It help to manage all It rlated query to handle at one place ### 3. Great ITSM tool for free! **Rating:** 4.5/5.0 stars **Reviewed by:** Károly P. | Head of IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about iTop?** ITIL compatible, ticketing, CMDB,opensource **What do you dislike about iTop?** Poor support forum, Hard to find anything on it **What problems is iTop solving and how is that benefiting you?** Ticketing for 500 person. Syncronised from MS AD and vmware ### 4. Incredible ITIL control **Rating:** 4.5/5.0 stars **Reviewed by:** yagnesh p. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about iTop?** Free to use. features for day-to-day operations management **What do you dislike about iTop?** Integration is quite difficult, and there are no resources available to assist with it, such as on YouTube. **What problems is iTop solving and how is that benefiting you?** Support system for incident handling ### 5. Complete system for ITIL control within the company **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel Alfonzo A. | Analista de infraestructura, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about iTop?** It is very complete and you can track almost all the processes that occur within the IT area of a company, you can follow requirements, incidents, changes and problems. Additionally you can manage inventories of IT equipment, and the different organizations that intervene in the processes. **What do you dislike about iTop?** It is complex to configure and create the dependencies, the confiuracion is not very intuitive, which makes the installation and start-up process dilate, having high implementation times because its configuration is so complicated. **Recommendations to others considering iTop:** On the one hand, it is very complete for the follow-up of detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have a direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them If the company does not have a trained IT template, its implementation can be very tedious and, sometimes, it can generate many errors in terms of the configuration of the general parameters of each service, since its way of managing the requests is differentiated by organizations to which different agreements must be created for each one. **What problems is iTop solving and how is that benefiting you?** Being able to follow detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them. ### 6. Manage I.T Operations effectively **Rating:** 4.5/5.0 stars **Reviewed by:** Kamran A. | Consultant I.T Infrastructure, Textiles, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about iTop?** You get it free with many features to manage day to day operations. It is the biggest plus for any organization. It is can also be customized according to the organizational environment. **What do you dislike about iTop?** It is difficult to configure and customize initially. It takes time to get used to it. Support is also limited to small size organizations. **Recommendations to others considering iTop:** If you are looking for a cost saving solution then just try it. **What problems is iTop solving and how is that benefiting you?** We have been using it for inventory of Assets and Incident management. ### 7. Great ITSM Tool, difficult deployment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about iTop?** iTop it´s very flexible for any kind of Company size or service support design. Customization for dashboard an reports are great, and all around is very stable on any system we have tested. Reports works great, and all around is a friendly user experience. **What do you dislike about iTop?** Deployment is somewhat difficult. The configuration process is not fluid and has a learning curve until you get used to it. **What problems is iTop solving and how is that benefiting you?** We needed a ticketing tool for our Service Desk support team. - [View iTop pricing details and edition comparison](https://www.g2.com/products/itop/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+02%3A33%3A42+-0500&secure%5Bsession_id%5D=6464c1d1-b4d7-42d6-892b-71436997b28c&secure%5Btoken%5D=50c47d935fc5f71bdbda2936b6d43b760125704946afee16e292e4443a7dc799&format=llm_user) ## iTop Features **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top iTop Alternatives - [GLPI](https://www.g2.com/products/glpi/reviews) - 4.5/5.0 (39 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,737 reviews)