iTop Reviews & Product Details


What is iTop?

iTop is an ITSM software from Combodo.

Write a Review

iTop Profile Details

iTop Profile Details

Vendor
Combodo
Company Website
Year Founded
2010
HQ Location
Lamartine Eybens, FRANCE
LinkedIn® Page
www.linkedin.com
Twitter
@iTopByCombodo
Twitter Followers
339
Show moreShow fewer

iTop Reviews

Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
All Industries
Write a Review
1-3 of 3 total iTop reviews

iTop Reviews

Write a Review
Filter By
Connections
Show reviews that mention
1-3 of 3 total iTop reviews
Copy Review URL
Analista de infraestructura
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Complete system for ITIL control within the company"

What do you like best?

It is very complete and you can track almost all the processes that occur within the IT area of a company, you can follow requirements, incidents, changes and problems.

Additionally you can manage inventories of IT equipment, and the different organizations that intervene in the processes.

What do you dislike?

It is complex to configure and create the dependencies, the confiuracion is not very intuitive, which makes the installation and start-up process dilate, having high implementation times because its configuration is so complicated.

Recommendations to others considering the product:

On the one hand, it is very complete for the follow-up of detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have a direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them

If the company does not have a trained IT template, its implementation can be very tedious and, sometimes, it can generate many errors in terms of the configuration of the general parameters of each service, since its way of managing the requests is differentiated by organizations to which different agreements must be created for each one.

What problems are you solving with the product? What benefits have you realized?

Being able to follow detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them.

Copy Review URL
Consultant I.T Infrastructure
Textiles
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Manage I.T Operations effectively"

What do you like best?

You get it free with many features to manage day to day operations. It is the biggest plus for any organization. It is can also be customized according to the organizational environment.

What do you dislike?

It is difficult to configure and customize initially. It takes time to get used to it. Support is also limited to small size organizations.

Recommendations to others considering the product:

If you are looking for a cost saving solution then just try it.

What problems are you solving with the product? What benefits have you realized?

We have been using it for inventory of Assets and Incident management.

Copy Review URL
AC
Enterprise
(1001-5000 employees)
Validated Reviewer
Review Source
Copy Review URL

"Great ITSM Tool, difficult deployment"

What do you like best?

iTop it´s very flexible for any kind of Company size or service support design.

Customization for dashboard an reports are great, and all around is very stable on any system we have tested.

Reports works great, and all around is a friendly user experience.

What do you dislike?

Deployment is somewhat difficult. The configuration process is not fluid and has a learning curve until you get used to it.

What problems are you solving with the product? What benefits have you realized?

We needed a ticketing tool for our Service Desk support team.

There are not enough reviews of iTop for G2 to provide buying insight. Below are some alternatives with more reviews:

1
ServiceNow Logo
ServiceNow
3.9
(580)
ServiceNow provides cloud-based services (SaaS & PaaS) that automate enterprise IT operations.
2
SolarWinds Service Desk Logo
SolarWinds Service Desk
4.4
(531)
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
3
Freshservice Logo
Freshservice
4.6
(494)
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
4
Jira Service Desk Logo
Jira Service Desk
4.1
(470)
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
5
Spiceworks Help Desk Logo
Spiceworks Help Desk
4.3
(273)
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
6
BMC Remedy Logo
BMC Remedy
3.6
(241)
BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.
7
RescueAssist Logo
RescueAssist
4.3
(223)
GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.
8
SysAid Logo
SysAid
4.4
(226)
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
9
Ivanti Service Manager Logo
Ivanti Service Manager
3.9
(169)
Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.
10
ManageEngine ServiceDesk Plus Logo
ManageEngine ServiceDesk Plus
4.2
(148)
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Show more

iTop User Ratings

4.2
Ease of Use
Average: 8.2*
4.2
Quality of Support
Average: 8.5*
3.3
Ease of Setup
Average: 7.8*
* Service Desk Category
Do you work for iTop?

iTop Categories on G2