iTop

4.0
(3)

iTop is an ITSM software from Combodo.

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Showing 3 iTop reviews
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iTop review by Daniel Alfonzo A.
Daniel Alfonzo A.
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"Complete system for ITIL control within the company"

What do you like best?

It is very complete and you can track almost all the processes that occur within the IT area of a company, you can follow requirements, incidents, changes and problems.

Additionally you can manage inventories of IT equipment, and the different organizations that intervene in the processes.

What do you dislike?

It is complex to configure and create the dependencies, the confiuracion is not very intuitive, which makes the installation and start-up process dilate, having high implementation times because its configuration is so complicated.

Recommendations to others considering the product

On the one hand, it is very complete for the follow-up of detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have a direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them

If the company does not have a trained IT template, its implementation can be very tedious and, sometimes, it can generate many errors in terms of the configuration of the general parameters of each service, since its way of managing the requests is differentiated by organizations to which different agreements must be created for each one.

What business problems are you solving with the product? What benefits have you realized?

Being able to follow detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them.

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iTop review by Kamran A.
Kamran A.
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Verified Current User
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"Manage I.T Operations effectively"

What do you like best?

You get it free with many features to manage day to day operations. It is the biggest plus for any organization. It is can also be customized according to the organizational environment.

What do you dislike?

It is difficult to configure and customize initially. It takes time to get used to it. Support is also limited to small size organizations.

Recommendations to others considering the product

If you are looking for a cost saving solution then just try it.

What business problems are you solving with the product? What benefits have you realized?

We have been using it for inventory of Assets and Incident management.

What Service Desk solution do you use?

Thanks for letting us know!
iTop review by Administrator in Computer Networking
Administrator in Computer Networking
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"Great ITSM Tool, difficult deployment"

What do you like best?

iTop it´s very flexible for any kind of Company size or service support design.

Customization for dashboard an reports are great, and all around is very stable on any system we have tested.

Reports works great, and all around is a friendly user experience.

What do you dislike?

Deployment is somewhat difficult. The configuration process is not fluid and has a learning curve until you get used to it.

What business problems are you solving with the product? What benefits have you realized?

We needed a ticketing tool for our Service Desk support team.

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