iTop Reviews 2025: Details, Pricing, & Features

RS

Rohit S.

Support Engineer

Mid-Market (51-1000 emp.)

7/9/2024

"iTop is great choice"

5/5

What do you like best about iTop?

Excellent Speeds: iTop VPN provides excellent speeds with only minor slowdowns, especially on nearby servers

Large Server Network: It has a decent server network of 1,800+ servers in 44 countries that are evenly spread out around the world. Review collected by and hosted on G2.com.

What do you dislike about iTop?

Access Issues: There have been reports of access issues.

Expensive: Some users find it expensive Review collected by and hosted on G2.com.

What problems is iTop solving and how is that benefiting you?

Day-to-Day Operations Management: iTop offers features for managing day-to-day operations.

Detailed Tracking: It allows for detailed tracking of requirements, problems, changes, and incidents. This means that the personnel assigned to each request can have direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/24/2024

"Very helpful and easy to use"

4.5/5

What do you like best about iTop?

Easy and simple interface, people can use it easily in everyday work Review collected by and hosted on G2.com.

What do you dislike about iTop?

No facing any of this kind of thing to describe about Review collected by and hosted on G2.com.

KP

Károly P.

Head of IT Operations

Mid-Market (51-1000 emp.)

6/15/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great ITSM tool for free!"

4.5/5

What do you like best about iTop?

ITIL compatible, ticketing, CMDB,opensource Review collected by and hosted on G2.com.

What do you dislike about iTop?

Poor support forum, Hard to find anything on it Review collected by and hosted on G2.com.

YP

yagnesh p.

IT Consultant

Small-Business (50 or fewer emp.)

5/12/2022

"Incredible ITIL control"

4.5/5

What do you like best about iTop?

Free to use. features for day-to-day operations management Review collected by and hosted on G2.com.

What do you dislike about iTop?

Integration is quite difficult, and there are no resources available to assist with it, such as on YouTube. Review collected by and hosted on G2.com.

DA

Daniel Alfonzo A.

Analista de infraestructura

Small-Business (50 or fewer emp.)

9/24/2018

"Complete system for ITIL control within the company"

3.5/5

What do you like best about iTop?

It is very complete and you can track almost all the processes that occur within the IT area of a company, you can follow requirements, incidents, changes and problems.

Additionally you can manage inventories of IT equipment, and the different organizations that intervene in the processes. Review collected by and hosted on G2.com.

What do you dislike about iTop?

It is complex to configure and create the dependencies, the confiuracion is not very intuitive, which makes the installation and start-up process dilate, having high implementation times because its configuration is so complicated. Review collected by and hosted on G2.com.

Recommendations to others considering iTop:

On the one hand, it is very complete for the follow-up of detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have a direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them

If the company does not have a trained IT template, its implementation can be very tedious and, sometimes, it can generate many errors in terms of the configuration of the general parameters of each service, since its way of managing the requests is differentiated by organizations to which different agreements must be created for each one. Review collected by and hosted on G2.com.

What problems is iTop solving and how is that benefiting you?

Being able to follow detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them. Review collected by and hosted on G2.com.

KA

Kamran A.

Consultant I.T Infrastructure

Textiles

Enterprise (> 1000 emp.)

1/25/2019

"Manage I.T Operations effectively"

4.5/5

What do you like best about iTop?

You get it free with many features to manage day to day operations. It is the biggest plus for any organization. It is can also be customized according to the organizational environment. Review collected by and hosted on G2.com.

What do you dislike about iTop?

It is difficult to configure and customize initially. It takes time to get used to it. Support is also limited to small size organizations. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/18/2019

"Great ITSM Tool, difficult deployment"

4/5

What do you like best about iTop?

iTop it´s very flexible for any kind of Company size or service support design.

Customization for dashboard an reports are great, and all around is very stable on any system we have tested.

Reports works great, and all around is a friendly user experience. Review collected by and hosted on G2.com.

What do you dislike about iTop?

Deployment is somewhat difficult. The configuration process is not fluid and has a learning curve until you get used to it. Review collected by and hosted on G2.com.

4.3 out of 5 stars

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