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At a Glance
Market Segments
Mid-Market (71.3% of reviews)
Mid-Market (68.5% of reviews)
Entry-Level Pricing
$29.99
$39.00 Per Month
Genuity
Star Rating
(80)4.7 out of 5
Market Segments
Mid-Market (71.3% of reviews)
Entry-Level Pricing
$29.99
Learn more about GenuitySolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Service Desk excels in its "Help Desk" functionality with a score of 9.3, making it a strong choice for organizations that prioritize efficient ticket management. In contrast, Genuity also performs well in this area but has a slightly lower score, indicating that while it is effective, it may not match the level of service provided by SolarWinds.
- Reviewers mention that Genuity shines in "Quality of Support" with an impressive score of 9.8, which suggests that users feel well-supported and valued. SolarWinds, while still strong at 8.9, may not provide the same level of customer service, which could be a deciding factor for businesses that require robust support.
- G2 users highlight the "Ease of Setup" as a significant advantage for Genuity, scoring 9.3 compared to SolarWinds' 8.6. This indicates that Genuity may be more user-friendly for organizations looking to implement a new service desk solution quickly and efficiently.
- Users on G2 report that SolarWinds Service Desk has a more comprehensive "Contract Management" feature set, scoring 8.9, which includes capabilities like "Contract Attachments" and "Contract Database." Genuity, while effective, does not match this level of functionality, which could be crucial for companies that manage numerous contracts.
- Reviewers mention that Genuity's "Integrations / APIs" score of 8.2 is a strong point, allowing for better connectivity with other tools and systems. In contrast, SolarWinds' score of 6.4 indicates that it may have limitations in this area, potentially affecting users who rely on seamless integration with other software.
- Users say that Genuity's "User Sentiment Tracking" feature, with a score of 7.0, is a valuable tool for understanding employee engagement and satisfaction. SolarWinds does not have a comparable feature, which may be a disadvantage for organizations focused on improving user experience and feedback mechanisms.
Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
Genuity
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
8.8
72
8.6
691
Ease of Use
9.3
72
9.0
692
Ease of Setup
9.3
68
8.6
567
Ease of Admin
9.3
65
8.9
580
Quality of Support
9.8
69
8.9
665
Has the product been a good partner in doing business?
9.6
65
9.0
560
Product Direction (% positive)
10.0
68
9.0
675
Features by Category
Contract Management Platform Features
8.6
28
|
Verified
Not enough data
8.0
15
Not enough data
Feature Not Available
Not enough data
9.0
27
|
Verified
Not enough data
8.2
15
Not enough data
7.7
17
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
6.4
17
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
Generative AI
6.2
11
Not enough data
5.9
11
Not enough data
Agentic AI - Contract Management
Not enough data
Not enough data
Tracking
8.7
24
Not enough data
8.7
21
Not enough data
7.0
14
Not enough data
Management
8.9
24
Not enough data
8.7
18
Not enough data
8.9
24
Not enough data
Insights
7.1
18
Not enough data
8.4
23
Not enough data
Feature Not Available
Not enough data
8.0
25
Not enough data
Agentic AI - SaaS Spend Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Service Desk
Not enough data
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Management
Not enough data
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Functionality
Not enough data
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Spend Management
8.7
13
Not enough data
8.5
12
Not enough data
Resource Management
8.8
12
Not enough data
Feature Not Available
Not enough data
8.3
11
Not enough data
Operations
8.0
10
Not enough data
8.3
10
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Monitoring
Not enough data
8.4
77
|
Verified
Not enough data
8.5
86
|
Verified
Not enough data
8.8
91
|
Verified
Not enough data
4.3
10
Management Tools
Not enough data
9.0
97
|
Verified
Not enough data
8.7
98
|
Verified
Not enough data
8.4
84
|
Verified
Generative AI
Not enough data
5.9
25
Not enough data
6.4
25
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
43
8.5
63
8.6
38
8.3
62
8.7
39
8.1
50
8.2
35
8.0
50
8.5
39
8.0
60
Generative AI
6.2
15
Feature Not Available
6.3
15
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.9
44
8.6
65
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
32
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
8.5
24
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
Incident Management
Not enough data
8.6
428
Not enough data
8.6
424
Not enough data
8.8
458
Not enough data
8.3
412
Not enough data
8.5
396
Reporting
Not enough data
8.4
445
Not enough data
8.2
356
Not enough data
8.1
330
Access & Usability
Not enough data
7.2
359
Not enough data
8.5
400
Not enough data
8.3
340
Not enough data
8.5
277
Agentic AI - Service Desk
Not enough data
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Analysis
6.0
23
Not enough data
Platform
7.2
23
Not enough data
7.0
22
Not enough data
7.0
22
Not enough data
8.9
33
Not enough data
8.8
28
Not enough data
Security
6.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
29
Not enough data
7.7
25
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genuity and SolarWinds Service Desk are categorized as IT Asset Management
Unique Categories
Genuity is categorized as SaaS Spend Management, Enterprise IT Management, Vendor Management, Contract Management, and Telecom Expense Management (TEM) Solutions
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and Software Asset Management Tools
Reviews
Reviewers' Company Size
Genuity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Computer Software
8.8%
Marketing and Advertising
7.5%
Non-Profit Organization Management
5.0%
Financial Services
5.0%
Other
61.3%
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Alternatives
Discussions
Genuity has no discussions with answers
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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