--- title: Genuity Reviews meta_title: 'Genuity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how Genuity works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 83 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Genuity Reviews **Vendor:** Genuity **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 83 ## About Genuity Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community. ## Genuity Pros & Cons **What users like:** - Users appreciate the **integration capabilities** of Genuity, seamlessly connecting help desk, inventory, and contracts with accounting apps. (2 reviews) - Users value the **feature crossover** in Genuity, enhancing efficiency across help desk, inventory, and contracts. (1 reviews) - Users praise the **fast and efficient customer service** of Genuity, meeting all their requirements seamlessly. (1 reviews) - Users appreciate the **fast and efficient customer support** of Genuity, effectively meeting all their needs. (1 reviews) - Users value the **easy integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews) - Efficiency (1 reviews) - Users value the **integration capabilities** of Genuity, enabling seamless connections with various essential applications. (1 reviews) - Users value the **seamless integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews) - Users appreciate the **affordability** of Genuity, enjoying extensive capabilities without additional user or asset charges. (1 reviews) - Product Quality (1 reviews) **What users dislike:** - Users report **budgeting issues** due to unexpected price increases, complicating their financial management with Genuity. (1 reviews) - Users express concerns over the **unexpected price increase** for Genuity, feeling it’s become prohibitively expensive. (1 reviews) - Users express frustration over the **expensive pricing** of Genuity, noting a shocking 400% increase without warning. (1 reviews) - Users are frustrated by the **high fees** of Genuity, with unexpected price increases impacting their budgets significantly. (1 reviews) - Users note a significant **absence of features** for IT support, limiting functionality for diverse operations. (1 reviews) - Pricing Issues (1 reviews) - Users often face **software bugs** in Genuity, impacting integration with other systems and overall usability. (1 reviews) ## Genuity Discussions - [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for) - [View Genuity pricing details and edition comparison](https://www.g2.com/products/genuity/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+16%3A05%3A58+-0500&secure%5Bsession_id%5D=1f5ef1a9-a79f-45dd-a1d1-3299788befbc&secure%5Btoken%5D=57bc4810e72a052fbfcb21077ac975f0569e3b8bf7a80dc78a43d8c10174945c&format=llm_user) ## Genuity Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) ## Genuity Features **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Tracking** - Spend Tracking - SaaS Utilization Tracking - User Sentiment Tracking **Spend Management** - Expense Management - TEM - IT Spend Audits - TEM **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Agentic AI - Vendor Management** - Decision Making **Analysis** - Threat Detection **Revenue Recognition** - Usage Tracking - Revenue Accrual **Management** - Contract Management - Application Catalog - Dashboards and Visualizations **Resource Management** - Contract Management - TEM - Asset Management - TEM **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Insights** - Recommendations - Spend Forecasting and Optimization - Reporting **Operations** - Business Intelligence - TEM - SaaS or Licensure - TEM - Outsourced Deployment - TEM - Compliance - TEM **Agentic AI - Contract Management** - Autonomous Task Execution **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Endpoint Protection - Service Management - Workflow Management **Agentic AI - SaaS Spend Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Integrations ## Top Genuity Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,602 reviews)