Genuity Features

Users can create new contracts within the platform using built-in document creation features.

Pre-designed layouts that can be customized to match preferences and requirements

Additional information, such as images, memos, and invoices, can be attached to contracts as supplemental resources.

Internal and external users are able to collaborate on contracts through a shared web portal with messaging features.

Contract approvals processes can be streamlined, so that departmental workflows are integrated logically into the system.

Receive notifications and schedule reminders with alerts according to contract milestones.

Contracts can be stored in a central online repository with built in search capabilities.

The contract management platform can integrate with CRM software to associate contracts with customer records, and with CPQ software to feed calculated quote details into the contract.

Enable standard and ad hoc reports of contract statuses and timelines, and access live overviews of contract activities.

Contracts specific to government agencies or organizations who deal with government agencies

An agreement that's only valid if signed by all involved parties, sealed, and delivered

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Set up connections to third-party platforms to improve business processes

Collects and curates data insight about the performance and health of a company's system.

Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database.

Helps organizations establish, implement, and adhere to ITIL regulation.

Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy.

Managing inventories and tracking changes to hardware and software configurations

Track and document all activities across devices, networks, and other systems

Allows the IT team to oversee all possible endpoints in a single source of reference.

Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Identify component attributes like servers, hardware, software, and manage relationships across all services

Create, manage and track all task activities and progression

Track and organize the number of licenses available to the organization

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Set and monitor service level agreements to ensure timely response and resolution

Manage and track all disruptions and incidents

Track usage per company, custom time period, or contract

Recognition rules to accrue revenue on a daily or monthly basis

Provides ability to track and/or map spending on all tools across departments with little to no manual entry.

Continuously tracks the number of licenses in use and how often they are being utilized. Tracks usage internally or through integrated applications.

Allows companies the ability to periodically survey users regarding the effectiveness of SaaS applications and their experience using the tools.

Provides administrative features to renew, track pricing, analyze terms, and outline expiration dates for SaaS contracts.

Allows companies to select a wide variety of applications to track and manage.

Presents information and analytics in a digestible, intuitive, and visually appealing way.

Provide immediate insights, information, and updates on IT assets from a central dashboard.

Integrate with other software solutions, such as spend management and software asset management.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Allow customers/users to submit support queries and service requests

Review, approve and cancel requests for goods/services to be purchased

Track and manage inventory levels to maintain proper supply

Manage, store and organize emails within the system or via third-party apps

Manage, maintain and track the performance of assets and equipment

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Set and monitor service level agreements to ensure timely response and resolution

Manage all supplier data and operations

Organize and manage all processes/procedures involved in purchasing goods and/or services

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Create, manage and track all task activities and progression

Track and monitor efficient handling of all changes/transitions

Manage and track all disruptions and incidents

Track, store, and access client contracts or licenses

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Identify component attributes like servers, hardware, software, and manage relationships across all services

Provides recommendations on how to improve your use of existing SaaS tools and recommendations on new SaaS tools

Ability to project spend based on contracts signed. Identifies redundant transactions and unnecessary costs.

Creates reports outlining application utilization, cost, user sentiment, and/or functional overlap.

Aggregates and manages billing and usage data

Tracks, conducts, and and analyzes spending trends, overusages, and any irregularities

Organize and manage all processes/procedures involved in purchasing goods and/or services

Handles partnership and contracts with vendors

Provides inventories of existing IT assets for tracking and monitoring purposes

Manage and track all past and future calls.

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Organize and manage the accomplishments and development of employees or performance of applications or systems

Manage, organize, and store contact information

Manage calls that were missed or not attended

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track and manage schedules and meetings via an integrated calendar

Track products that are for sale at a reduced price or part of coupon promotions

Track and manage inventory levels to maintain proper supply

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Create, design and manage workflows for repetitive tasks

Generates financial and operational reports and/or data visualizations

Delivers TEM service as a Software-as-a-Service or a licensed product

Outsources TEM service to a third-party implementor

Aligns business operations with industry requirements

Set up connections to third-party platforms to improve business processes

Create an inventory of a company's hardware assets.

Create an inventory of a company's software assets.

Create an inventory of a company's cloud assets.

Create an inventory of a company's mobile assets.

Detect new assets as they enter a network and add them to asset inventory.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Makes informed choices based on available data and objectives

View and track pertinent metrics to find patterns and gain insights from data

Digitally sign online documents

Search for specific words or phrases within a document or database

Import and export data to and from software applications

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Electronic signing method that validates the authenticity and integrity of a digital document

Create, edit, and revise contracts/written agreements

Track and document all activities across devices, networks, and other systems

Alter the layout and content of reports

An agreement between a buyer and a seller for the sale and delivery of goods or services

Create, manage and track all task activities and progression

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Highlight content and/or make notations about parts of content

Create, design and manage workflows for repetitive tasks

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

A record of all activities within the system, including user access, changes made, etc.

Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms

Assemble applications and processes by dragging over and arranging pre-built components

Store and organize documents in a centralized system

Customize data fields to support various needs and use cases

The use of AI to automate the process of reviewing, identifying and marking changes in contracts

Track revisions and updates made to files and navigate between different versions

Track the current status and completion of activities, tasks, goals or deliverables via progress indicators

Manage, organize, and store contact information

Define levels of authorization for access to specific files or systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Review and analyze existing information across documents

Add customized logos and colors to align with company branding

Configure existing workflows to meet your organization's needs

Store, manage, and track all electronic documents in a centralized location

Track and report regulatory data to either internal management or external stakeholders

An agreement between a business and an external supplier for the delivery of a set of products or services

Accept, record, and reconcile financial transactions

A record of all activities within the system, including user access, changes made, etc.

Allow users to access multiple services after entering their login credentials once

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

A chronological record of actions or occurrences within a network, software, or process

Schedule predetermined or ad hoc maintenance services and labor requests

Import and export data to and from software applications

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Application programming interface that allows for integration with other systems/databases

Notifications that are delivered to users as soon as an event occurs

Active monitoring of systems, applications, or networks

Streamlining repetitive tasks and activities through automated and predefined workflows

Manage and support multiple locations

System that automatically dials calls

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Track and document all activities across devices, networks, and other systems

Computer-based system that allows users to send and receive voice messages

Track and monitor incoming call statistics

Provide agents with a typical response for common call subject matter

Active reporting of data and metrics

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Distribute/route/connect calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Track interaction history by documenting conversations for contacts

Alter the layout and content of reports

Track and report on all incoming and outgoing calls

Automatically identify and save contact information of potential customers

Analyze and calculate business costs

Report incoming and outgoing calls for specific extensions

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Create, manage, and send invoices or bills to customers

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Use AI to generate content in the form of text, images, videos, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Import and export data to and from software applications

Transfers live calls to other agents

Identify and prevent suspicious activity

Track and monitor outgoing call statistics

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Track calls answered by employees

Record the audio of phone conversations for quality assurance purposes

Compatible with fixed-line (cable) telecommunication systems

Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms

Creation, processing, verification, and execution of invoices till the payment is made

Listen to live phone conversations for the purpose of training and assessing agent performance

Track usage and chargeback for disputed transactions/expenses

Compatible with mobile-line (cellular) telecommunication systems

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

A collection of customer information such as contact details, demographics, previous interactions, etc.

Billing for voice services

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Billing for data services

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Online portal through which end users can access the system, manage tasks, or obtain information

Generate one-off reports that meet information requirements

Track and interpret metrics on the usage of company resources

Maintain and control the stock level of inventory

Set a time to generate routine reports automatically

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Define levels of authorization for access to specific files or systems

Arrange tasks based on the level of priority or urgency

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Add customized logos and colors to align with company branding

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

View and track pertinent metrics to find patterns and gain insights from data

Scan barcodes to ensure accurate pricing and label tracking

Observe and track the demand, usage, progress or quality of a system, product, or user

Customize contracts and forms to collect specific information

Track and report regulatory data to either internal management or external stakeholders

Graphical representation of data

A record of all activities within the system, including user access, changes made, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Online portal through which end users can access the system, manage tasks, or obtain information

Alter the layout and content of reports

Use AI to generate content in the form of text, images, videos, etc.

Create, manage, and send invoices or bills to customers

Pre-designed layouts that can be customized to match preferences and requirements

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Creation, processing, verification, and execution of invoices till the payment is made

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Search and filter data across systems to locate required information by entering keywords or certain criteria

Negotiate best prices and choose the right vendor for various purchases

Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing

Organize and manage all processes/procedures involved in purchasing goods and/or services

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Store, manage, and track all electronic documents in a centralized location

Plan and coordinate all the resources, costs and time needed to execute assignments

Graphical representation of data

Define levels of authorization for access to specific files or systems

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Initiate collection and analysis of known risks

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Receive data and information in real time

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Online portal through which end users can access the system, manage tasks, or obtain information

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Provides a channel for team members to share media files, communicate, and work together

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Process payment to vendor(s) for goods/services received

Set up connections to third-party platforms to improve business processes

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Create, send, and track purchase orders and their statuses

Track, store, and access client contracts or licenses

Import and export data to and from software applications

Allow users to access multiple services after entering their login credentials once

Create, design and manage workflows for repetitive tasks

Track and manage adherence to policies for any service, product, process, or supplier

Create, manage and track all task activities and progression