--- title: Genuity Reviews meta_title: 'Genuity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how Genuity works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 83 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Genuity Reviews **Vendor:** Genuity **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 83 ## About Genuity Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community. ## Genuity Pros & Cons **What users like:** - Users appreciate the **integration capabilities** of Genuity, seamlessly connecting help desk, inventory, and contracts with accounting apps. (2 reviews) - Users value the **feature crossover** in Genuity, enhancing efficiency across help desk, inventory, and contracts. (1 reviews) - Users praise the **fast and efficient customer service** of Genuity, meeting all their requirements seamlessly. (1 reviews) - Users appreciate the **fast and efficient customer support** of Genuity, effectively meeting all their needs. (1 reviews) - Users value the **easy integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews) - Efficiency (1 reviews) - Users value the **integration capabilities** of Genuity, enabling seamless connections with various essential applications. (1 reviews) - Users value the **seamless integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews) - Users appreciate the **affordability** of Genuity, enjoying extensive capabilities without additional user or asset charges. (1 reviews) - Product Quality (1 reviews) **What users dislike:** - Users report **budgeting issues** due to unexpected price increases, complicating their financial management with Genuity. (1 reviews) - Users express concerns over the **unexpected price increase** for Genuity, feeling it’s become prohibitively expensive. (1 reviews) - Users express frustration over the **expensive pricing** of Genuity, noting a shocking 400% increase without warning. (1 reviews) - Users are frustrated by the **high fees** of Genuity, with unexpected price increases impacting their budgets significantly. (1 reviews) - Users note a significant **absence of features** for IT support, limiting functionality for diverse operations. (1 reviews) - Pricing Issues (1 reviews) - Users often face **software bugs** in Genuity, impacting integration with other systems and overall usability. (1 reviews) ## Genuity Reviews ### 1. Genuity is nearly a 1 size fits all Helpdesk dream **Rating:** 4.0/5.0 stars **Reviewed by:** Justin G. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Genuity?** With Genuity, one can managed spend, contracts, and a helpdesk in a single solution. It does a great job with UI and layout of the platform. Their support is awesome! Fast, reponsive and engaging. Some of the best support I've dealt with. The bulk of our use is for the contracts and spend features. Before Genuity, keeping track of contracts was done in a calendar entry of a single individual. Now we can keep better watch on upcoming renewals and expirations. The spend has helped with fiscal team interactions and show trends to where we're headed. **What do you dislike about Genuity?** While Genuity if feature rich, it is missing some items. I currently can't manage my own SSO, no custom domain URL. Recently, Genuity released this great looking public portal. However, my business does not need a public helpdesk, only one to support our internal users. Scoping this portal to just my users would be amazing. **What problems is Genuity solving and how is that benefiting you?** Our main use of Genuity, thus far, is for the contract management, vendor management, and spend management. Prior to using Genuity, it was hard to keep track of contract start and end dates. We were using calendar entries and they just didn't do it for us. Genuity gives great insight into contracts as they progress. Vendor management has been helpful for centralizing vendors and the contacts associated. We're seeing great benefit in the contract tracking and it's helped stay on top of things significantly. ### 2. Genuity has been a great product for our IT team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Genuity?** Easy ticket management. We can use it to communicate with our users pretty easily. We are able to run reports to see how much time we are spending on tickets. **What do you dislike about Genuity?** I wanted to have a little more control over the forms and the options a user receives when they arrive at the Genuity site. It wasn't a big deal, but we couldn't find a easy way to customize that experience so that it was really clear to the user to click on a link to another ticket system. I work with David on it and we couldn't come up with a good solution. David was great and has always provided excellent support. Unfortunately, it was just limitations of the software. **What problems is Genuity solving and how is that benefiting you?** Tracking IT issues that are not supported by our IT partner. We have an internal IT department and Genuity allows us to manage the portions of the IT support issues that need to be handled internally. ### 3. Great Value -> missing some of the functionality of larger systems **Rating:** 4.0/5.0 stars **Reviewed by:** Ian H. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Genuity?** The Price Model offers a cost-effective solution with no charges per asset or user, making it economically attractive. The user interface (UI) is generally well-designed and user-friendly also the connectors make the setup very quick. However, it lacks bulk update features, which can hinder efficiency in daily asset management tasks. Despite this limitation, the platform provides a comprehensive set of tools and features necessary for most needs. Very good cutomer support also, you normally get a response in minutes and they dont just disapear after the chat ends. **What do you dislike about Genuity?** The Single Sign-On (SSO) feature does not work reliably, which can be a bit of a pain. Overall, the feature set for asset management was not robust enough for us to use at scale. However, we still find the contracts functionality useful and continue to use it. **What problems is Genuity solving and how is that benefiting you?** Good solution for all of these, we mainly use it for Spend and Contract now as out asset manangment got a bit to detailed. The Pricing makes it so we can add everyone in and have them view and manage spend per department ect. ### 4. Genuity - Value added Features **Rating:** 4.0/5.0 stars **Reviewed by:** Brian P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Genuity?** We love how Genuity is a full-featured software suite at a low cost. Everything that we were looking for and features we previously didn't know were available. **What do you dislike about Genuity?** There are more features than we need. It isn't really something we dislike its just isn't relavent for our usage. **What problems is Genuity solving and how is that benefiting you?** We were in desperate need of a ticketing system with Help desk features. As we are a non-profit reliing on donations we tried many free options that didn't work for us. Genuity has all the features we needed at a great price point. ### 5. We made a good decision and we continue to feel that way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Genuity?** The main things that attracted us to Genuity was it simplicity and its interface. Since that time we have requested changes and I will say that their response time is immediate. So even though there may have been some small issues they immediately addressed them which made us feel much more confident of our selection to use Genuity. **What do you dislike about Genuity?** Genuity is not as robust as a few others in their field but they are rapidly making changes and open to any suggestive improvements from their users and that's commendable. **What problems is Genuity solving and how is that benefiting you?** They are continuing to make changes to be more of what their users but like in a ticketing system. That's our main use but there are added features that as they get fully developed will prove to be valuable. ### 6. Great asset for any IT team **Rating:** 4.0/5.0 stars **Reviewed by:** Matt B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Genuity?** Budget friendly Has many useful features (ticketing, inventory management, contract management, vendor management) Easy to use **What do you dislike about Genuity?** Interface could be more user friendly Each action opens a new browser tab **What problems is Genuity solving and how is that benefiting you?** Genuity was brought in to function as a ticketing portal for our IT team. It has since been utilized to track out assets and has recently been used to better track our vendors/contracts. ### 7. IT Director **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Genuity?** They provide great service and are detail oriented, develop tools to make IT happen with ease in which one can depend on. **What do you dislike about Genuity?** Not really a dislike, however Genuity did not carry or re-sell a particular laptop model I was looking for. **What problems is Genuity solving and how is that benefiting you?** Provding cost effective tools and services to manage IT. ### 8. Genuity is a great service for a great price. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Genuity?** Genuity has many great features but I must say, the customer service is the best hands down. They reply quickly and are always more than helpful with any issues we have not to mention patient and longsuffering with my many questions. **What do you dislike about Genuity?** There are certain features that havent been added or are still in the process of being developed, but this is altogether an issue that will be sorted with time as they are realtavely new and are continually updating the system **What problems is Genuity solving and how is that benefiting you?** With genuity, we are able to have our asset database integrated with our helpdesk, which makes for an all-in-one solution. ### 9. Switched from Spiceworks on prem **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Genuity?** Web based; User interface is visually appealing; Seems to have all the content that we need **What do you dislike about Genuity?** No app from Android, Assets do not appear to pull in correctly; Would to see the entire history of the ticket in the email. Would like custom fields/views **What problems is Genuity solving and how is that benefiting you?** Meets a lot of our needs from IT help desk software ### 10. Genuity is a great IT management suite, with a helpful development and support team **Rating:** 4.0/5.0 stars **Reviewed by:** Vishaal N. | IT Desktop Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Genuity?** Fast support Single point of asset and contract management for many services The team is keen on getting feedback on improvement and adding new features to aid its existing users and future users Access management can be filtered as required to allow other users to access the platform under different roles It's very affordable, especially when compared to other alternatives on the market that offer similar feature sets **What do you dislike about Genuity?** Doesn't retain last searched item in the asset list It needs more customization in the list view of assets to allow a more comprehensive view of additional fields and more custom column names **Recommendations to others considering Genuity:** I'd recommend using Genuity for asset and contract management. It ticks almost all the boxes required in terms of asset management at a very affordable price point **What problems is Genuity solving and how is that benefiting you?** It's been great having a single point of asset and contract management which makes it easier to find and update the list of devices and leases associated with them. It also allows the finance team to be able to view and take action on lease payments ### 11. They strive to fix all issues related to their application. **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua W. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Genuity?** The personal relationship with the friendly support people like David. **What do you dislike about Genuity?** The wait times, but it's required when working in development. **What problems is Genuity solving and how is that benefiting you?** We are much more organized and we are able to track our production. ### 12. Not sure where to start with all those pricey ITSM tools? Take a look at Genuity. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Genuity?** If you are Small or Medium size the business. Genuity can help you started with ITSM if you never had it in your company. Or you feel like you outgrew spreadsheets. Also as a small company you cautious about money, with its low fixed cost per company, unlimited users can fit into even nonexistent IT Budgets. If want to start moving in the right direction with your IT contracts, Telco assets, IT assets, and vendors management, Incidents management/helpdesk this could be the right tool to get started or complement existing tools. If you already have some tools in the company, for example, IT ticketing system, Genuity has other modules that can bring a lot of value. **What do you dislike about Genuity?** Genuity still have some UI bugs, and some functionality was not fully covering our needs. But support was very helpful and responsive. Bug fixes was released pretty quickly. Missing functionality logged as feature requests for future roadmap. **Recommendations to others considering Genuity:** recommend this tool If you used more expensive alternatives and would like to cut down costs or looking for a perfect tool to get started. **What problems is Genuity solving and how is that benefiting you?** Contract and vendor management: We went beyond internal IT needs and introduced this tool to other departments. The legal team had to alert persons responsible for contracts and vendors, now it's pretty much an automated workflow. Telecom expenses and contracts previously were a pain. Now this problem solved and we are not missing prices hikes and able to get back to telco providers proactively. ### 13. Information Technolgy Managment Support CONSOLE **Rating:** 4.0/5.0 stars **Reviewed by:** Gregg S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about Genuity?** The Ease of use and Excellent support. The Staff is very up front about their direction and follows thru on your concerns when question. **What do you dislike about Genuity?** Only the fact it is such a NEW platform the current user base is growing, but it give me a little concern about its LONGEVITY when compared to others. But so far this concern has been extremely minimized. **What problems is Genuity solving and how is that benefiting you?** Contract Management, Cost Monitoring, and Overall Cost Down from my Current IT Support Management software. The Yearly ROI is a major improvement from others. ### 14. Bupa **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Genuity?** I really like the application and the response times of their support team to all the questions we generally have **What do you dislike about Genuity?** I would like to have a consolidated Software installed on the machines **What problems is Genuity solving and how is that benefiting you?** the Invetary ### 15. Great spend management tool; can't beat the price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about Genuity?** The main functionality I use is the Contract Management feature, which is great. It holds all of the data I need, has alerting for subscription renewals, and the dashboarding is great as well. And if that's all the tool did for $30 a month, it would be worth the investment. The fact that it does so much more at that price point is just a crazy value. Also have to say that the Genuity team has been great so far. Any time I have a question or concern, their responsiveness is virtually immediate. **What do you dislike about Genuity?** The IT asset management needs some work. I would really like to see barcode scanning functionality for assets like phones, monitors, etc. The reporting feature is also very bare-bones at the moment. **What problems is Genuity solving and how is that benefiting you?** Contract and subscription spend. We can now track all of the spend across multiple teams in a single system and single pane of glass. ### 16. Active Inventory **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel O. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Genuity?** the aplication is really easier to use because is friendly **What do you dislike about Genuity?** miss to many fields for have a real information actually **Recommendations to others considering Genuity:** Have more contact with customers **What problems is Genuity solving and how is that benefiting you?** active inventory is easy of manage control of contracts ### 17. Genuity Review for WCP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Genuity?** All in one tracking solution for equipment and contracts. **What do you dislike about Genuity?** Currently the Network monitor needs help, but that is being worked on. **What problems is Genuity solving and how is that benefiting you?** Much easier to keep track of the amount of devices that we have, and when they are needing to be upgraded. ## Genuity Discussions - [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for) - [View Genuity pricing details and edition comparison](https://www.g2.com/products/genuity/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+03%3A28%3A53+-0500&secure%5Bsession_id%5D=6fa79335-bed8-42a4-9159-ce0a5f2b53fa&secure%5Btoken%5D=3f64bb6d0466963d4599d7a5790d41de21ff587a33bf42b53a24e109cd42af2c&format=llm_user) ## Genuity Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) ## Genuity Features **Contract Management Platform Features** - Contract Creation - Customizable Templates - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards - Government Contracts - Specialty Contracts - Alerts/Notifications - Third-Party Integrations **Tracking** - Spend Tracking - SaaS Utilization Tracking - User Sentiment Tracking **Spend Management** - Expense Management - TEM - IT Spend Audits - TEM - Procurement Management **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Agentic AI - Vendor Management** - Decision Making **Additional Functionality** - Generative AI - Billing & Invoicing - Customizable Templates - User Management - Invoice Processing - Onboarding - Search/Filter - Sourcing Management - Vendor Master Data Management - Procurement Management - Reporting & Statistics - Document Management - Project Management - Data Visualization - Access Controls/Permissions - Transaction History - Risk Assessment - Activity Dashboard - Real-Time Data - Alerts/Notifications - Offboarding - AI Copilot - Self Service Portal - Audit Management - Collaboration Tools - API - Approval Process Control - Vendor Payment - Third-Party Integrations - Performance Metrics - Purchase Order Management - Contract/License Management - Data Import/Export - Single Sign On - Workflow Management - Compliance Management - Task Management **Analysis** - Threat Detection **Revenue Recognition** - Usage Tracking - Revenue Accrual **Management** - Contract Management - Application Catalog - Dashboards and Visualizations **Resource Management** - Contract Management - TEM - Asset Management - TEM - Call List Management - Call Center Management - Performance Management - Contact Management - Unattended Call Management - User Management - Calendar Management - Discount Management - Inventory Management - Audit Management - Invoice Management - Workflow Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management - IT Asset Management - Activity Tracking **Insights** - Recommendations - Spend Forecasting and Optimization - Reporting **Operations** - Business Intelligence - TEM - SaaS or Licensure - TEM - Outsourced Deployment - TEM - Compliance - TEM - Third-Party Integrations **Agentic AI - Contract Management** - Autonomous Task Execution **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Reporting/Analytics - Electronic Signature - Full Text Search - Data Import/Export - CRM - Audit Management - Digital Signature - Contract Drafting - Activity Tracking - Customizable Reports - Sell Side (Customers) - Task Management - Renewal Management - Annotations - Workflow Management - Data Extraction - Audit Trail - Contract Negotiation - Drag & Drop - Document Storage - Customizable Fields - AI Redlining - Version Control - Completion Tracking - Contact Management - Access Controls/Permissions - AI Copilot - Document Review - Customizable Branding - Configurable Workflow - Document Management - Compliance Tracking - Buy Side (Suppliers) - Payment Processing **Additional Functionality** - Multi-Location - Auto-Dialer - Call Duration - Activity Tracking - Voice Mail - Inbound Reporting - Call Scripting - Real-Time Reporting - CRM - AI Copilot - API - Automatic Call Distribution - Call Volume - Call Routing - Call Tracking - Interaction Tracking - Customizable Reports - Call Reporting - Lead Capture - Cost Analysis - By-Extension Reporting - IVR - Activity Dashboard - Billing & Invoicing - Reporting & Statistics - Generative AI - Call Logging - Data Import/Export - Call Transfer - Fraud Detection - Outbound Reporting - Callback Scheduling - Caller ID - Who Answered Log - Call Recording - Internal Cost Allocation - Fixed Line Compatibility - Contract Negotiation - Invoice Processing - Call Monitoring - Chargeback Tracking - Mobile Line Compatibility - Asset Tracking - Customer Database - Billing for Voice - Alerts/Notifications - Inventory Tracking - Billing for Data - Cost Tracking - Self Service Portal - Ad hoc Reporting - Usage Tracking/Analytics - Inventory Optimization - Scheduled/Automated Reports **Security** - Endpoint Protection - Service Management - Workflow Management - Remote Monitoring & Management - Configuration Management - Task Management - License Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Incident Management **Agentic AI - SaaS Spend Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring - Workflow Automation **Management** - Central Dashboard - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Genuity Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews)