--- title: Genuity Reviews meta_title: 'Genuity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how Genuity works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 83 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Genuity Reviews **Vendor:** Genuity **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 83 ## About Genuity Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community. ## Genuity Pros & Cons **What users like:** - Users appreciate the **integration capabilities** of Genuity, seamlessly connecting help desk, inventory, and contracts with accounting apps. (2 reviews) - Users value the **feature crossover** in Genuity, enhancing efficiency across help desk, inventory, and contracts. (1 reviews) - Users praise the **fast and efficient customer service** of Genuity, meeting all their requirements seamlessly. (1 reviews) - Users appreciate the **fast and efficient customer support** of Genuity, effectively meeting all their needs. (1 reviews) - Users value the **easy integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews) - Efficiency (1 reviews) - Users value the **integration capabilities** of Genuity, enabling seamless connections with various essential applications. (1 reviews) - Users value the **seamless integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews) - Users appreciate the **affordability** of Genuity, enjoying extensive capabilities without additional user or asset charges. (1 reviews) - Product Quality (1 reviews) **What users dislike:** - Users report **budgeting issues** due to unexpected price increases, complicating their financial management with Genuity. (1 reviews) - Users express concerns over the **unexpected price increase** for Genuity, feeling it’s become prohibitively expensive. (1 reviews) - Users express frustration over the **expensive pricing** of Genuity, noting a shocking 400% increase without warning. (1 reviews) - Users are frustrated by the **high fees** of Genuity, with unexpected price increases impacting their budgets significantly. (1 reviews) - Users note a significant **absence of features** for IT support, limiting functionality for diverse operations. (1 reviews) - Pricing Issues (1 reviews) - Users often face **software bugs** in Genuity, impacting integration with other systems and overall usability. (1 reviews) ## Genuity Reviews ### 1. Straightforward Asset and Contract Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Rosa F. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Genuity?** - Intuitive and easy to navigate interface. - ability to manually import from a spreadsheet, network probe, connect to an agent, or even self-onboarding. - warranty tracking. - you can add alerts PER asset. - you can create roles for your users and limit access to just certain modules. - integration with Meraki and Ubiquiti. - Contracts / Vendors / License tracking is well designed and grants fantastic visibility! You are able to create vendors, add contracts to the vendor, and track transactions. - easy learning curve! It is accentuated with the gamification concept, which adds a little bit of fun to the software. **What do you dislike about Genuity?** dislike is a strong word... but there is always room for improvement: - needs dark mode. - could use an additional section within the asset view that provides a list of all tickets tied to the asset. - add Apple's DEP integration, Mosyle integration, and Atlassian integration (or basic API/webhooks). **What problems is Genuity solving and how is that benefiting you?** As our company grows, we've gained more assets, more vendors and more licenses per asset. Genuity has helped us corral all of the information in one place. The most immediate benefit was visibility into which assets are near end of life, repair costs per asset, and which licenses are being used/underused. ### 2. They strive to fix all issues related to their application. **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua W. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Genuity?** The personal relationship with the friendly support people like David. **What do you dislike about Genuity?** The wait times, but it's required when working in development. **What problems is Genuity solving and how is that benefiting you?** We are much more organized and we are able to track our production. ### 3. What a Pleasant Surprise! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan J. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Genuity?** Product reviews should rarely be about price, but that's not what will hold you back in your decision in purchasing Genuity. The layout and user interface is clear, thoughtful, concise and easy to navigate. The colors schemes, design and over all layout seem similar to what I would want if I was designing my own tickets system. The interaction is fast, nimble and I have a wealth of my entire IT infrastructure at just a few clicks away. The ticket system is intuitive and simple, while also adding complex automation and custom features under the surface. Asset management has become easier over time as we have deployed the wonderful agent tool to pull in hardware and software information. Genuity expands on basic tracking with a full window of asset assignment, costs, depreciation, status and functions. All info blend into the helpdesk ticket system. Regarding the Contract, Vender/SaaS and Telecom tracking is worth the price of admission within itself. You won't know how you ever lived with out a system automating your monthly/yearly contracts, invoices, purchases, credit card statements all thoughtfully intertwined together for reporting and quick visibility. As an IT director, we are often juggling these numbers constantly throughout the year and now, all this information at my finger tips. Each module has a simple dashboard to keep track of your department at a glance or can drill down to your desire. Simply a beautiful interface and experience! **What do you dislike about Genuity?** Would like some more SSO features within AD/Asure integration. (e.g. selecting certain OUs) Also show a few more asset attributes on the main asset dashboard page. Quick link to "Ticket assigned to me" in Helpdesk would save my techs some daily clicking time. Otherwise it's hard to pick on such a great product. **Recommendations to others considering Genuity:** For any IT department that hasn't taken a look at Genuity, should at least take the time to see what they offer. I can't recommend it enough. -Ryan **What problems is Genuity solving and how is that benefiting you?** Contract tracking has already saved me time and looking forward to utilizing all invoice tracking with venders as going forward. A separate telecom module is brilliant to be able to track network specific information all in one central location while also being connected to the contracts. Genuity is simply blending many spreadsheets, systems, KBs, reports and tracking into one central ecosystem. It's the first opened system on my desk in the morning, and last to shut down before the end of the day. It is starting to really streamline my work functionality and organization. ### 4. Does more than I expected for less money than I expected **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan C. | Senior Marketing Manager, Demand Generation, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Genuity?** The interface and ease of use of Genuity have made it very easy to implement and start using from day one. There was not a need for a lengthy onboarding process, and they are very responsive if we need any guidance. **What do you dislike about Genuity?** The navigation seems a little wonky in where it places things. It takes a bit getting used to. **What problems is Genuity solving and how is that benefiting you?** We are not tracking IT Assets or IT Software Assets. Genuity takes care of that for us. ### 5. Great Business Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Talina M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Genuity?** The thorough inventory of assets, warranties, and contracts plus the user interface with ticketing made this essential while forming our IT department's processes and procedures. **What do you dislike about Genuity?** Nothing so far. Graphics are a bit juvenile but easy to follow along **Recommendations to others considering Genuity:** Please consider this business solution, if only for the amazing cost value. **What problems is Genuity solving and how is that benefiting you?** IT Asset Tracking. Realized it's so much more than that. Playing around with the ticketing system and we're liking the customizable features so far. ### 6. Not sure where to start with all those pricey ITSM tools? Take a look at Genuity. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Genuity?** If you are Small or Medium size the business. Genuity can help you started with ITSM if you never had it in your company. Or you feel like you outgrew spreadsheets. Also as a small company you cautious about money, with its low fixed cost per company, unlimited users can fit into even nonexistent IT Budgets. If want to start moving in the right direction with your IT contracts, Telco assets, IT assets, and vendors management, Incidents management/helpdesk this could be the right tool to get started or complement existing tools. If you already have some tools in the company, for example, IT ticketing system, Genuity has other modules that can bring a lot of value. **What do you dislike about Genuity?** Genuity still have some UI bugs, and some functionality was not fully covering our needs. But support was very helpful and responsive. Bug fixes was released pretty quickly. Missing functionality logged as feature requests for future roadmap. **Recommendations to others considering Genuity:** recommend this tool If you used more expensive alternatives and would like to cut down costs or looking for a perfect tool to get started. **What problems is Genuity solving and how is that benefiting you?** Contract and vendor management: We went beyond internal IT needs and introduced this tool to other departments. The legal team had to alert persons responsible for contracts and vendors, now it's pretty much an automated workflow. Telecom expenses and contracts previously were a pain. Now this problem solved and we are not missing prices hikes and able to get back to telco providers proactively. ### 7. Great Sysadmin Swiss Army Knife **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary A. | IT Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Genuity?** The Inventory and helpdesk for a great price **What do you dislike about Genuity?** Missing fields. Such as phone numbers for fields. They do have a general notes section for phone numbers. **Recommendations to others considering Genuity:** Looking for an affordable IT management tool? For inventory or Helpdesk. This is a great choice. **What problems is Genuity solving and how is that benefiting you?** The Inventory management and IT helpdesk. I find it has excellent integration between the components. ### 8. Vendor and Cost Management Platform Helping SMB IT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Genuity?** Vendor, cost, and contract tracking. Customer Success Manager and Support are timely and helpful in their responses. They care about your input on how to make the platform even better. They are constantly improving by way of your input. You also can't beat the cost for what you get. **What do you dislike about Genuity?** Telecom module doesn't fit my current needs. They took my comments and suggestions to development to see if/how they could be incorporated into the product. **Recommendations to others considering Genuity:** If you're on the fence about using it, give the free trial a go. Speak to their Customer Success Managers about any questions or concerns. They are prompt, helpful, and courteous. Made the decision easy to sign up for the service. **What problems is Genuity solving and how is that benefiting you?** Gaining greater visibility into tracking IT spending and contract/software renewals. The time savings compared to manually tracking in spreadsheets is profound. ### 9. Genuity Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan M. F. | Associate IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Genuity?** Easy to manage UI allowing us to navigate quickly. **What do you dislike about Genuity?** The active directory syncing could be better as I would like to only pull users from a specific OU and not the entire directory. (However I have been informed that they are going to work on this functionaility.) **Recommendations to others considering Genuity:** I highly recommend genuity as it is a very affordable asset management software and the team is always really great at assisting and implementing new features. **What problems is Genuity solving and how is that benefiting you?** Genuity is allowing us to have better knowledge of what assets are where and who has them. ### 10. Simplest IT management solution I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Head of product operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2020 **What do you like best about Genuity?** Platform is simple to start using, support is quick and top notch. Very open to ideas of how to improve the platform and ae continually adding on value added features **What do you dislike about Genuity?** Nothing for the size of company we are, but at previous companies the lack of internationalization to support different global locations would be an issue thing such as only supporting US ZipCodes for office locations vs international postal code standards as well. Minor issue which I am sure Genuity will address in the future. **Recommendations to others considering Genuity:** Give it a try and if its missing something contact support or your CS rep **What problems is Genuity solving and how is that benefiting you?** Single source for IT contract management and vendor management. In todays world we have so many services it become hard to keep track of and ensure everything is renewed in a timely fashion. Gogenuity makes it simple. ### 11. Amazing Product!!! Better than any alternative!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Genuity?** I like that Genuity is easy to use, had an amazing UI and the team listens and implements feedback. They usually get back to me within a few business hours with an answer to any questions I have. **What do you dislike about Genuity?** I have been using Genuity for about a month. In that month, I have found a few things that can be improved on and let the team know. A few of them were taken care of right away and the rest were put on the road map for future released. I've never had a vendor take my feedback to seriously. **Recommendations to others considering Genuity:** I recommend Genuity to anyone looking to manage vendors, assets and contracts. This product will help you get ahead of expiring contracts with automated reminders. **What problems is Genuity solving and how is that benefiting you?** Genuity is letting my organization keep track of contracts and vendors. I love getting notifications when contracts are expiring and it's way better than keeping track in Excel. The interface is easy to use and very clean. Looking things up is easy. ### 12. Tech Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Marc L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2020 **What do you like best about Genuity?** Great support. Simple user interface. Great price point. **What do you dislike about Genuity?** Some features are still lacking but are being added. **Recommendations to others considering Genuity:** Make sure to do the trial to ensure it has all of the features you need. Test the support team to get an idea of the level of support you can expect. We were pleased with the price, features and support. We were looking for a help desk ticketing system that was easy to use and affordable. Genuity has a great product that is easy to set up and has lots of features to help you integrate the solution in your environment. The ease of use is a big issue for us because we wanted to be able to add new help desk staff and have them get up to speed with minimal effort and training. The Genuity platform is very simple to understand and simple to use which virtually eliminates the need to have training specifically for that platform. **What problems is Genuity solving and how is that benefiting you?** We needed a cost-effective way to track our support activities and Genuity gives us that. The basic functions that we need are there and some additional features are coming that we are really looking forward to. ### 13. Inexpensive solution for small IT departments **Rating:** 4.5/5.0 stars **Reviewed by:** Chad C. | Network Cloud Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Genuity?** The solution is only $30 a month and can be used for all aspects of our IT department. They also listen to every one of my suggestions for fixes to improve the service. **What do you dislike about Genuity?** Since they are a new service, they have a few bugs/fixes that need to be done. However, it is nothing major. **What problems is Genuity solving and how is that benefiting you?** IT covers our I.T. help desk, department finances, network monitoring, asset management, etc. ### 14. Impressive Support and Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2021 **What do you like best about Genuity?** When there is an issue, I get white gloves to support by chat, email, or even presentations on how to use their services. I feel they go out of their normal to help a customer. Very impressive !! Thank you **What do you dislike about Genuity?** The company is growing, and as with every company, there is room to improve, the good thing about it is that they are always listening and deliver their promises to help you. **What problems is Genuity solving and how is that benefiting you?** Assets Management and Tracking purchases with contracts ### 15. Information Technolgy Managment Support CONSOLE **Rating:** 4.0/5.0 stars **Reviewed by:** Gregg S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about Genuity?** The Ease of use and Excellent support. The Staff is very up front about their direction and follows thru on your concerns when question. **What do you dislike about Genuity?** Only the fact it is such a NEW platform the current user base is growing, but it give me a little concern about its LONGEVITY when compared to others. But so far this concern has been extremely minimized. **What problems is Genuity solving and how is that benefiting you?** Contract Management, Cost Monitoring, and Overall Cost Down from my Current IT Support Management software. The Yearly ROI is a major improvement from others. ### 16. Bupa **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Genuity?** I really like the application and the response times of their support team to all the questions we generally have **What do you dislike about Genuity?** I would like to have a consolidated Software installed on the machines **What problems is Genuity solving and how is that benefiting you?** the Invetary ### 17. The ONLY IT software platform that I actually LIKE to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Genuity?** Intuitive design, gamification, regular feature and improvement releases, simplicity, lo learning curve, contract management, linking of all assets and tickets makes it SO EASY to find things. **Recommendations to others considering Genuity:** Follow the Nike model and JUST DO IT. **What problems is Genuity solving and how is that benefiting you?** Contract Management. Then it replaced HelpDesk and Asset Management as well! Now we are using the Telecom features and everyone's life is better. ### 18. Great spend management tool; can't beat the price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about Genuity?** The main functionality I use is the Contract Management feature, which is great. It holds all of the data I need, has alerting for subscription renewals, and the dashboarding is great as well. And if that's all the tool did for $30 a month, it would be worth the investment. The fact that it does so much more at that price point is just a crazy value. Also have to say that the Genuity team has been great so far. Any time I have a question or concern, their responsiveness is virtually immediate. **What do you dislike about Genuity?** The IT asset management needs some work. I would really like to see barcode scanning functionality for assets like phones, monitors, etc. The reporting feature is also very bare-bones at the moment. **What problems is Genuity solving and how is that benefiting you?** Contract and subscription spend. We can now track all of the spend across multiple teams in a single system and single pane of glass. ### 19. So far, the most complete asset management tool I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Genuity?** The deployment is simple and robust, and gives me everything I need is a single pane of glass. Across clients I can standardize on the same documentation of assets, contracts, etc.. and even provide dashboards to the management teams. Oh, and the API's are great into your big vendors like Dell, HP, etc.. **What do you dislike about Genuity?** Depending on the size of the organization and footprint, the amount of effort to populate all of your data is cumbersome. However that is just the nature of taking what was potentially disorganized and consolidating this information under the Genuity platform. They do have tools that help with this, which have been deployed and made is much easier to gather information! **Recommendations to others considering Genuity:** The support rocks, they will go the extra mile for you. They care about their customer base and it shows in their level of professionalism and support! **What problems is Genuity solving and how is that benefiting you?** The details that the platform is able to compress & consolidate into much easier management is great. As a technical consultant, I can populate the information and have it generate reports for the C-levels that don't care much about the technical aspects. This helps provide visual purpose and ROI to their technology footprint ### 20. Finally a tool built for admins that really works **Rating:** 5.0/5.0 stars **Reviewed by:** Todd W. | Corporate Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Genuity?** This tool makes managing my assets straight forward and logical. All the pertinent details are captured and easy to find on both Mac and PC. Genuity support staff is very quick and responsive, always going the extra mile when I have requests. Support staff isn't afraid to call and chat about concerns, getting to the point and the resolution much quicker than others who only correspond via chat or email. Some things just can't be explained in text, and need that hands on approach...that's what you get with Genuity. **What do you dislike about Genuity?** Asset search can be wonky, sometimes if I type too fast it won't find the assets. **Recommendations to others considering Genuity:** Try it out, the affordable cost and ease if use make it a no brainer, for me. **What problems is Genuity solving and how is that benefiting you?** With Genuity I have all of my assets listed in one single tool. This allows me to have much better visibility and control of what is where and who owns it. Both mac and PC assets have fields for warranty info, which I use to build my refresh schedules. Using Genuity instead of spreadsheets to manage company assets will save time and energy and increase accuracy across the board, enabling me to be much more efficient, which in turn save money. ### 21. Tech Management Platform that Actually Saves You Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** James V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Genuity?** Genuity management tool is excellent and their support staff was invaluable to us when it came to ending our contract with our old telco. They told us exactly what to write and when to send it to cancel the auto-renewing contract properly with our old telco. And when the telco tried to fight us on the cancellation and continued to bill us after we switched, which is a common tactic of big telco’s, we had all the proper paperwork to show them. **What do you dislike about Genuity?** Genuity helps us keep track of our assets, manage contracts for all our venders and service providers. They let us visualize all our IT costs and save us time and money. **Recommendations to others considering Genuity:** Their support staff is excellent and the on-boarding process was relatively painless. **What problems is Genuity solving and how is that benefiting you?** We currently don’t have any complaints, but when we did they were pretty quick to resolve them. ### 22. Genuity is the 1st step towards becoming the IT Master in your environment **Rating:** 5.0/5.0 stars **Reviewed by:** Eric A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Genuity?** The responsiveness of the Genuity team is quick, and helpful. Always willing to help even with my short time I've been a part of the community. Also love how fast their turnaround time is for new updates/upgrades that we can easily use. It's easily customizable. **What do you dislike about Genuity?** Just the fact I can't add assets to my platform, but that should hopefully be solved in the coming days **What problems is Genuity solving and how is that benefiting you?** Saas/Vendor control and overview. The way the telecom and contract services are laid out is extremely helpful as well as the marketplace they have up and running. ### 23. The best ad most complete IT & operations management platform at the most affordable cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about Genuity?** My team has been searching for months for a platform that could help us manage our internal operations specifically our SaaS/hardware spend and manage all of our assets in one place. We looked into a lot of other solutions that cost much more, but none had the right products for what we were looking for and were too expensive. Thanks to Genuity our Purchasing team finally has a dashboard connected to QuickBooks to see in real-time the monthly annual software and hardware spend broken down by merchant and category. Previously, only the finance team had this info through Quickbooks for confidentiality reasons. In addition, we are now using Genuity for our asset management instead of paying for another platform. Our assets are tracked much closer now because Genuity is used for so much more than just asset tracking and with our old platform, nobody wanted to log in just to add an asset in a platform that was siloed from our other software. We now know when to start negotiating our new contracts based on the expiration dates in the Contracts module which was previously tracked in a spreadsheet and leverage the Okta integration to determine how much our team is using the software we are signed up for. The HelpDesk has been very helpful for our team to report internal IT issues or request new software/hardware. Did I mention the support is absolutely amazing? They will do whatever it takes to make their customers happy and they're committed to building the best product at an affordable price. **What do you dislike about Genuity?** There's nothing I dislike about Genuity. It's really a great product for the price. **What problems is Genuity solving and how is that benefiting you?** We don't have an IT or Procurement Team so our Operations Team is managing all our assets and purchasing. Our Team needed a central portal to manage everything in once place and that's what Genuity has done for us. ### 24. Great product, even better support! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh S. | Vice President of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Genuity?** Genuity is so easy to use. If a feature is not available, just ask. The team is more than willing to listen and work with you to make the product what you need it to be. **What do you dislike about Genuity?** So far there is very little I dislike about the product. **Recommendations to others considering Genuity:** The trial gives a great overall experience of the product and allows you to find out if the product will work for you. The support team is great. I used the chat function a lot and got an immediate response and an answer to my question. **What problems is Genuity solving and how is that benefiting you?** Genuity is giving me the ability to easily give by business partners a transparent view into the IT organization's finances and allows them to see how much "their" projects actually cost the business. ### 25. Amazing features and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Genuity?** By far the the service and communication are great. They actually take customer feedback and impliment changes that make sense in a timely manner. I really enjoy the product over all. Very excited as they grow the product and offering. **What do you dislike about Genuity?** Nothing I truly dislike. I am able to do exactly what I need to do with this software. They continue to expand. **Recommendations to others considering Genuity:** Test it out, offer feedback and experience it for yourself. **What problems is Genuity solving and how is that benefiting you?** Asset management overall is solved. Being able to know exactly where our assets are and who is in control of those assets as we grow our company is our biggest benefit. I enjoy the contract tracking ### 26. Incredible All In One Technology / Contract Business Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Steven T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Genuity?** Being able to see all our companies assets and contracts in one place with built in reminders for when we need to upgrade, review etc. has been invaluable to our business. The support we receive with the platform is unparalleled. **What do you dislike about Genuity?** No complaints so far. We arent using all aspects of the platform (no need for helpdesk) but its nice to know its there. **Recommendations to others considering Genuity:** Can't beat the price at $30 for your entire organization. Invaluable tools. **What problems is Genuity solving and how is that benefiting you?** Making total sense of our infrastructure has been the most valuable saving precious dollars. Ability to get great deals through the marketplace is icing on the cake! ### 27. Excellent tool to help manage an IT department **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Genuity?** The range of tools covering the major areas of concern for most IT departments **What do you dislike about Genuity?** The inability to customize the UI, for example, the main dashboard. **Recommendations to others considering Genuity:** The free trial is worth it to see what all it can do. Then the price point is just right after that! **What problems is Genuity solving and how is that benefiting you?** Managing asset information, vendors and contracts ### 28. Best all in one Technology Management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Julie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Genuity?** Using Genuity I am able to easily see my IT spend and manage all of my contracts and SaaS vendors in ONE place. **What do you dislike about Genuity?** I really have no complaints, maybe more integration could help. **Recommendations to others considering Genuity:** Simple and affordable **What problems is Genuity solving and how is that benefiting you?** Genuity now is foundation of our organization’s digital transformation. We now understand what we have, how much we are paying and if it is actually being used including all of our licenses. ### 29. Great enterprize IT management tool! **Rating:** 5.0/5.0 stars **Reviewed by:** rob g. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Genuity?** The asset & contract management modules are extremely useful in not only helping us track and manage all our IT assets but also allows insight in tracking warranties and view all our contract information in one place. **What do you dislike about Genuity?** Ease of set up configuration. Not bad but could be improved. **What problems is Genuity solving and how is that benefiting you?** We employ several leasing programs on many of our IT equipment deployments. Tracking these assets life cycles are critical. Utilizing the Genuity IT asset management tool has greatly simplified this process. ### 30. Active Inventory **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel O. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Genuity?** the aplication is really easier to use because is friendly **What do you dislike about Genuity?** miss to many fields for have a real information actually **Recommendations to others considering Genuity:** Have more contact with customers **What problems is Genuity solving and how is that benefiting you?** active inventory is easy of manage control of contracts ### 31. Go Genuity! All I have been looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2020 **What do you like best about Genuity?** Very intuitive interface, Great Support and price! **What do you dislike about Genuity?** do not see the option for the invoice to be be sent automatically over email. **What problems is Genuity solving and how is that benefiting you?** Contract tracking which allows to save us money! Also, great track of inventory! It's just simple! ### 32. An IT Platform with simple tech management tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2020 **What do you like best about Genuity?** I love how everything is included for one low price, 6 modules for the price of 1. **What do you dislike about Genuity?** I would like to have additional reporting alert features **What problems is Genuity solving and how is that benefiting you?** We are more productive because all my data is in one place. I see assets, contracts and have a way to buy Software, hardware and Telecom. ### 33. Genuity Review for WCP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Genuity?** All in one tracking solution for equipment and contracts. **What do you dislike about Genuity?** Currently the Network monitor needs help, but that is being worked on. **What problems is Genuity solving and how is that benefiting you?** Much easier to keep track of the amount of devices that we have, and when they are needing to be upgraded. ## Genuity Discussions - [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for) - [View Genuity pricing details and edition comparison](https://www.g2.com/products/genuity/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+19%3A41%3A45+-0500&secure%5Bsession_id%5D=4308916f-ddaf-4151-b664-d4d86097565d&secure%5Btoken%5D=bef16bc73291b1f99c71fd2e542d24c3a8167bfb04e25829060d1a3304b2b1f6&format=llm_user) ## Genuity Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) ## Genuity Features **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Tracking** - Spend Tracking - SaaS Utilization Tracking - User Sentiment Tracking **Spend Management** - Expense Management - TEM - IT Spend Audits - TEM **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Agentic AI - Vendor Management** - Decision Making **Analysis** - Threat Detection **Revenue Recognition** - Usage Tracking - Revenue Accrual **Management** - Contract Management - Application Catalog - Dashboards and Visualizations **Resource Management** - Contract Management - TEM - Asset Management - TEM **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Insights** - Recommendations - Spend Forecasting and Optimization - Reporting **Operations** - Business Intelligence - TEM - SaaS or Licensure - TEM - Outsourced Deployment - TEM - Compliance - TEM **Agentic AI - Contract Management** - Autonomous Task Execution **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Endpoint Protection - Service Management - Workflow Management **Agentic AI - SaaS Spend Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Integrations ## Top Genuity Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (776 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,536 reviews)