Fusion Framework System Reviews & Product Details

The Fusion Framework® System is a tool for resilience that empowers businesses to make trustworthy decisions in the moments that matter with precision and speed. By integrating critical data, processes, and teams, Fusion customers can access real-time, data-driven insights that strengthen resilience, mitigate risk, and ensure continuity of business operations. The Fusion Framework System enables companies to: - Gain complete, real-time visibility into critical operations, enabling informed, strategic decisions based on accurate, actionable intelligence. - Strengthen decision-making capabilities by leveraging comprehensive risk insights to proactively assess, audit, and enhance operational performance. - Proactively manage risk and disruption by orchestrating structured response plans and resilience strategies with confidence. - Automate critical processes to reduce uncertainty and improve response times - Enhance preparedness and response ensuring teams are ready to act quickly and decisively in any situation. - Continuously refine and improve resilience programs based on evolving threats, industry best practices, and real-time data. The Fusion Framework System transforms traditional resilience programs into a competitive advantage. With Fusion, you can act decisively, adapt quickly, and maintain operational continuity in any situation.

Product Website

Seller

Fusion Risk Management

Discussions

Fusion Framework System Community

Languages Supported

Arabic, Danish, German, English, French, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)

Overview by

Kirsten Matetich

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Fusion Framework System Integrations

(10)

Verified by Fusion Framework System

Fusion Framework System Media

Fusion Framework System Demo - Emergency Operations

Easily synchronize data through our ENS integrations to connect with key personnel, stakeholders, and response teams in seconds.

Fusion Framework System Demo - Dependency Mapping

Visualize upstream and downstream dependencies, gaps, and single points of failure across the enterprise.

Fusion Framework System Demo - Risk Mitigation and Management

Connect the gaps in information across your solution areas, mitigating risks and demonstrating value to build a culture of resilience across your organization.

Fusion Framework System Demo - Identify Crucial Services and Products

Prioritize and protect everything that’s critical to your operations and customers

Fusion Framework System Demo - Dynamic Planning and Response

Create response plans specific to the impacted asset, always using the latest data and incorporating dependencies.

Fusion Framework System Demo - Vendor Service Request

Coordinate across your business throughout the vendor lifecycle from intake, risk assessment, onboarding, to offboarding.

Fusion Framework System Quick Look

BC Plan inFusion Overview

Webinar: New Disruptions. Higher Stakes. No Margin for Error.

About Fusion Risk Management

Scenario Simulation & Intelligence Overview

Official Downloads

(5)

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Building a Better Business Continuity Program: Actionable Ideas for Getting Your Program to the Next Level

It’s all About Data – Intersection of AI and Operational Resilience

Managing Third-Party Risk in an Increasingly Distributed and Regulated World

Fusion Framework System Reviews (140)

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disha m.

11/4/2025

"Efficient Process Management with Continuous Improvements"

4.5/5

What do you like best about Fusion Framework System?

I really appreciate the ease of views that the Fusion Framework System provides, which simplifies my ability to oversee and manage various processes. The introduction of new features and constant improvements enhance the system’s flexibility and allow me to leverage it for a diverse array of tasks, accommodating ever-changing requirements and the perpetual need for advancement. The ability to utilize these new capabilities significantly improves our processes. Additionally, the initial setup, although time-consuming, paved the way for smooth onboarding and training. The availability of numerous tutorials further simplifies mastering the capabilities of the system, ultimately making its adoption seamless. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I find some of the functionalities of the Fusion Framework System to be a bit slow to use initially. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

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Thank you for sharing your experience with Fusion, Disha! It’s great to hear that the platform's evolving features, clear views, and training resources are helping you manage processes more effectively and adapt to changing needs. We love knowing that the initial setup investment is paying off in smoother day-to-day use. We also appreciate your note about the learning curve and early speed challenges. Insights like yours help us understand where we can continue to improve. Thank you again for your thoughtful review and for choosing Fusion to support your resilience program!

keith k.

IT Disaster Recovery Lead

10/14/2025

"Robust Enterprise Resiliency with Exceptional Support"

4.5/5

What do you like best about Fusion Framework System?

I appreciate how the Fusion Framework System integrates seamlessly with Salesforce, offering a robust platform that outperformed our previous considerations. The setup was straightforward, aided by an excellent support team providing consistent assistance. The AI-based Infusion Uploader significantly reduces manual labor by 30%, enhancing efficiency in creating business continuity and disaster recovery plans. Additionally, the connectors to ServiceNow, Workday HR, and SalesPoint iQ streamline data integration and improve identity management. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I find that the current exercise capability in the Fusion Framework System does not meet our requirements, especially when we conduct exercises for disaster recovery. It requires a lot of manual overhead to import legacy exercises, which is inefficient. Having the infusion AI uploader available for exercises would significantly improve processes by allowing us to bring those processes in without manually recreating them. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

I find the product connects departmental capabilities, ensuring seamless data integration and communication, which helps us prioritize tasks and identify gaps. It reduces manual labor by 30% using AI and facilitates identity management and data import from ServiceNow and Workday. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

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Keith, thank you for taking the time to share your feedback! We’re glad to hear that the Fusion Framework System and features like inFusion are helping streamline your work. We also sincerely appreciate your honest input on exercise management. Feedback like yours helps guide our product improvements. Thanks again for your thoughtful review and for being a Fusion customer!

TINA B.

Information Security Analyst

Enterprise (> 1000 emp.)

7/30/2025

"Fusion is an essential platform that enhances our ability to manage, update and access BRDR plans."

4.5/5

What do you like best about Fusion Framework System?

What is most helpful is that the tool is a centralized repository for all BR/DR data/information and planning.

Also, The Guided Workflow (GWF) is a user friendly game changer tool for our end users which serves an Automated workflow for plan updates. GWF helps ensure all users follow the same process when updating their plans while reducing variability and errors and improving compliance. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I don’t have any dislikes at this juncture. Fusion is a comprehensive solution for organizations looking to mature their business resilience/business continuity and disaster recovery programs. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Fusion Framework System solves the problem of fragmented and inconsistent business resilience/business continuity and disaster recovery documentation. Before Fusion, plans were stored in various formats and locations, making coordination and audits difficult. Now, Fusion provides a centralized, standardized, and version-controlled platform that ensures alignment across departments. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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We're thrilled to hear that the Fusion Framework System has been such a valuable asset to your organization, particularly with its centralized repository and the user-friendly Guided Workflow tool. We appreciate your positive feedback!

Nakul M.

10/9/2025

"Highly Customizable with Great Integration"

5/5

What do you like best about Fusion Framework System?

I appreciate the extensive initial setup of the Fusion Framework System, which allowed for customization to meet our specific needs. The seamless integration with our systems is a significant advantage. I value its central role as a single tool for managing all enterprise resilience operations. The ability to integrate with other systems and send notifications using Alert Media is highly beneficial. The product team’s willingness to adapt and work according to our requirements is commendable. Furthermore, the regular new releases and enhanced capabilities make the product adaptable to changing market needs. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I would change the search functionality. It's not as insightful. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

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Thanks so much for your thoughtful review, Nakul! We’re glad to hear Fusion Framework System is helping you manage enterprise resilience in one place and that our team’s collaboration and flexibility have made a difference. We appreciate you sharing your experience with us!

Ajay Y.

Software Engineer

Mid-Market (51-1000 emp.)

7/30/2025

"Fusion Framework System Evaluation Report"

4.5/5

What do you like best about Fusion Framework System?

What I like best about the Fusion Framework System is its flexibility and configurability. It allows organizations to tailor risk and resilience processes according to their unique business needs without heavy customization or coding. The user interface is intuitive, and the integration capabilities across business continuity, risk management, and incident response provide a centralized, real-time view of organizational risk. The automation of workflows and robust reporting tools significantly enhance decision-making and operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

While the Fusion Framework System offers strong flexibility and integration features, one area that could be improved is its learning curve for new users. Due to the system’s extensive configurability, it can feel overwhelming at first without proper training. Additionally, some users have noted that advanced reporting or dashboard customization can require technical expertise or support from Fusion, rather than being fully self-service. Occasional performance lags during heavy data loads or complex workflows can also affect the user experience. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

The Fusion Framework System is solving the challenge of siloed risk and continuity management by centralizing key resilience functions—like business continuity, risk assessment, incident management, and ITDR—into a single, integrated platform.

This has benefited us in several ways:

Improved visibility and decision-making: With real-time data and dashboards, leadership can quickly assess risks and make informed decisions during disruptions.

Streamlined workflows: Automated tasks and notifications have reduced manual effort, increased consistency, and improved response times across teams.

Audit readiness and compliance: The system helps us maintain clear documentation and traceability, making regulatory audits smoother and less time-consuming.

Enhanced collaboration: Stakeholders across departments now work from the same data source, minimizing miscommunication and delays. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

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Thank you for the thoughtful review, Ajay! We’re glad to hear that the platform’s flexibility and integration are driving value for your organization. We appreciate the feedback on usability and reporting, and we’ll be sure to share it with the team. Thank you for being part of the Fusion community.

Anita M.

12/22/2025

"Versatile but Complex Business Continuity Tool"

4.5/5

What do you like best about Fusion Framework System?

I like being able to connect incidents to business processes quickly using Fusion Framework System. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I don't like the learning curve for managing Fusion Framework System. It's challenging to have the right people trained quickly to manage it. The initial setup wasn't easy; it took some time to get everyone and everything established. Review collected by and hosted on G2.com.

Robert W.

BC and DR Manager

Mid-Market (51-1000 emp.)

8/6/2025

"Fusion Framework Review"

4/5

What do you like best about Fusion Framework System?

I find a lot of value in the Guided Workflow (GWF). It eases the transition to creating a BIA in the tool.

The team that taught the Kickstarter program were knowledge, friendly and available. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It's more expensive than other planning tools that I have looked at in the past. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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We're pleased that Fusion Framework is meeting your needs with our robust system and useful features. Thank you for choosing us!

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

7/30/2025

"Independent Consultant"

4/5

What do you like best about Fusion Framework System?

1. Fusion’s power is the relationship mapping

2. The Community Exchange

3. Ability to have separate targeted apps

4. That it is built on Salesforce Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

1. The UI isn’t always easy/intuitive.

2. Often the roadmap focuses on bells and whistles in lieu of core functionality that doesn’t align with industry (examples: easy and right way to sequence procedure and steps within a plan or having the incidents module align with the structure industry uses).

3. Fusion Central documentation isn’t kept current.

4. It isn’t always clear how users can influence the roadmap.

5. Enhancements are often delayed or descoped. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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Thank you for your review and for highlighting both the strengths and areas for improvement in the Fusion Framework System. We’re glad to hear the platform’s flexibility, relationship mapping, and Community Exchange are valuable to you. We also appreciate your candid feedback on usability, roadmap transparency, and documentation - these are areas we’re actively working to improve. Your insights are important to us, and we’re committed to delivering a better, more intuitive experience.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/15/2025

"Efficient Organization with Fusion Framework, but Can Be Slow at Times"

4/5

What do you like best about Fusion Framework System?

I like how Fusion Framework System keeps everything organized and makes tracking continuity plans simple and efficient. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It can feel a bit slow and clunky at times, especially when navigating between modules or running reports. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

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Thank you for sharing your feedback! We’re glad to hear that the Fusion Framework System is helping keep your continuity plans organized and making coordination and reporting easier for your team. We appreciate your note about navigation and performance, and your feedback helps us continue to improve the experience. Thank you again for taking the time to leave a thoughtful review and for being a Fusion customer!

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/5/2025

"Intuitive and Easy to Use Once Set Up"

4.5/5

What do you like best about Fusion Framework System?

It’s mostly intuitive and easy to use once it’s set up. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

The implementation was problematic- we probably had a bad implementation team but I had to go through 2 project PMs and 3 project advisors. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

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Thank you for taking the time to share your feedback. We’re glad to hear that once configured, the Fusion Framework System has been intuitive to use and is helping serve as a centralized source of truth for your data. We’re sorry to learn that your implementation experience didn’t meet expectations. We truly appreciate you sharing this, as it helps us continue to strengthen our onboarding processes and support. Thank you again for your review and for being a Fusion customer.