--- title: Fusion Framework System Reviews meta\_title: 'Fusion Framework System Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 143 reviews by the users' company size, role or industry to find out how Fusion Framework System works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 143 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- # Fusion Framework System Reviews & Product Details Visit Website Fusion Risk Management delivers the Enterprise Resilience Decision System, helping organizations quantify disruption exposure, decide at decision speed when it strikes, and protect the revenue, operations, and critical services that depend on them. Fusion connects services, processes, technology, suppliers, and teams in a governed, continuously curated service-and-dependency model — built on 20+ years of operational evidence across more than 400 large enterprises — so teams can calculate impact, run scenarios, and prioritize response. Customers in financial services, manufacturing, consumer goods, life sciences, and critical infrastructure rely on Fusion, including organizations operating under DORA, PRA, and equivalent regulatory frameworks. Learn more at fusionrm.com * * * Product Website Fusion Framework System Seller [Fusion Risk Management](https://www.g2.com/sellers/fusion-risk-management) Discussions [Fusion Framework System Community](https://www.g2.com/products/fusion-framework-system/discuss) Languages Supported Arabic, Danish, German, English, French, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Kirsten Matetich Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months [ View More Pricing Information ](https://www.g2.com/products/fusion-framework-system/pricing) ## Fusion Framework System Integrations (3) What do users say about integrations? Verified by Fusion Framework System [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OnSolve ](https://www.g2.com/products/onsolve-onsolve/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Shield ](https://www.g2.com/products/salesforce-shield/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews) Show More ![GeraltOfEden Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GeraltOfEden Y.") GY GeraltOfEden Y. Infosec analyst Enterprise (\> 1000 emp.) 6/24/2026 "A Reliable Platform for BCM" 5/5 What do you like best about Fusion Framework System? The best aspect of the Fusion Framework System is that it consolidates various resilience and risk management capabilities—including business continuity, crisis and incident management, IT/security risk, and third-party risk—into a single, centralized platform. I also appreciate the clear visibility it provides into business dependencies; it helps teams understand how systems, suppliers, sites, and operations are interconnected, as well as where single points of failure or operational risks might exist. It allows us to customize the tool to our organization's specific needs without requiring extensive coding knowledge. As a low-code platform, it enables easy configuration tailored to organizational requirements. Another key feature is that it is built on the Salesforce platform, which supports integration and makes it an attractive choice for organizations already utilizing a Salesforce-based ecosystem that seek connected workflows and shared data. Overall, the standout benefit is that it moves beyond static documentation, offering teams a more interactive, visual, and actionable way to assess risk, enhance resilience, and make better decisions during disruptions. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? The main drawbacks are the learning curve, tricky permissions/security settings, and customization effort. I also dislike that new interface updates are not auto-enabled; customers must ask the AM/CSM and may pay extra for upgrades that should be standard software improvements. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? Fusion Framework System solved the challenge of conducting BIAs across the organization in a more structured and efficient way. Previously, we managed the process in Excel, which was manual and difficult to scale. After adopting this tool, the workflow became much easier, more streamlined, and improved our performance in conducting BIAs and collaborating with stakeholders. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![disha m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "disha m.") DM disha m. 11/4/2025 "Efficient Process Management with Continuous Improvements" 4.5/5 What do you like best about Fusion Framework System? I really appreciate the ease of views that the Fusion Framework System provides, which simplifies my ability to oversee and manage various processes. The introduction of new features and constant improvements enhance the system’s flexibility and allow me to leverage it for a diverse array of tasks, accommodating ever-changing requirements and the perpetual need for advancement. The ability to utilize these new capabilities significantly improves our processes. Additionally, the initial setup, although time-consuming, paved the way for smooth onboarding and training. The availability of numerous tutorials further simplifies mastering the capabilities of the system, ultimately making its adoption seamless. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? I find some of the functionalities of the Fusion Framework System to be a bit slow to use initially. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? I use Fusion Framework System to manage processes, generate reports, and improve operational resilience, benefiting from a unified view, ease of management, and constant feature improvements. Review collected by and hosted on G2.com. Show More Response from Kendall Matthews of Fusion Risk Management [Editedit](https://www.g2.com/survey_responses/fusion-framework-system-review-11912654/official_response/edit) Thank you for sharing your experience with Fusion, Disha! It’s great to hear that the platform's evolving features, clear views, and training resources are helping you manage processes more effectively and adapt to changing needs. We love knowing that the initial setup investment is paying off in smoother day-to-day use. We also appreciate your note about the learning curve and early speed challenges. Insights like yours help us understand where we can continue to improve. Thank you again for your thoughtful review and for choosing Fusion to support your resilience program! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![keith k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "keith k.") KK keith k. IT Disaster Recovery Lead 10/14/2025 "Robust Enterprise Resiliency with Exceptional Support" 4.5/5 What do you like best about Fusion Framework System? I appreciate how the Fusion Framework System integrates seamlessly with Salesforce, offering a robust platform that outperformed our previous considerations. The setup was straightforward, aided by an excellent support team providing consistent assistance. The AI-based Infusion Uploader significantly reduces manual labor by 30%, enhancing efficiency in creating business continuity and disaster recovery plans. Additionally, the connectors to ServiceNow, Workday HR, and SalesPoint iQ streamline data integration and improve identity management. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? I find that the current exercise capability in the Fusion Framework System does not meet our requirements, especially when we conduct exercises for disaster recovery. It requires a lot of manual overhead to import legacy exercises, which is inefficient. Having the infusion AI uploader available for exercises would significantly improve processes by allowing us to bring those processes in without manually recreating them. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? I find the product connects departmental capabilities, ensuring seamless data integration and communication, which helps us prioritize tasks and identify gaps. It reduces manual labor by 30% using AI and facilitates identity management and data import from ServiceNow and Workday. Review collected by and hosted on G2.com. Show More Response from Kendall Matthews of Fusion Risk Management [Editedit](https://www.g2.com/survey_responses/fusion-framework-system-review-11804723/official_response/edit) Keith, thank you for taking the time to share your feedback! We’re glad to hear that the Fusion Framework System and features like inFusion are helping streamline your work. We also sincerely appreciate your honest input on exercise management. Feedback like yours helps guide our product improvements. Thanks again for your thoughtful review and for being a Fusion customer! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller TB TINA B. Information Security Analyst Enterprise (\> 1000 emp.) 7/30/2025 "Fusion is an essential platform that enhances our ability to manage, update and access BRDR plans." 4.5/5 What do you like best about Fusion Framework System? What is most helpful is that the tool is a centralized repository for all BR/DR data/information and planning. Also, The Guided Workflow (GWF) is a user friendly game changer tool for our end users which serves an Automated workflow for plan updates. GWF helps ensure all users follow the same process when updating their plans while reducing variability and errors and improving compliance. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? I don’t have any dislikes at this juncture. Fusion is a comprehensive solution for organizations looking to mature their business resilience/business continuity and disaster recovery programs. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? Fusion Framework System solves the problem of fragmented and inconsistent business resilience/business continuity and disaster recovery documentation. Before Fusion, plans were stored in various formats and locations, making coordination and audits difficult. Now, Fusion provides a centralized, standardized, and version-controlled platform that ensures alignment across departments. Review collected by and hosted on G2.com. Show More Response from Biana Perez of Fusion Risk Management [Editedit](https://www.g2.com/survey_responses/fusion-framework-system-review-11456061/official_response/edit) We're thrilled to hear that the Fusion Framework System has been such a valuable asset to your organization, particularly with its centralized repository and the user-friendly Guided Workflow tool. We appreciate your positive feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nakul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nakul M.") NM Nakul M. 10/9/2025 "Highly Customizable with Great Integration" 5/5 What do you like best about Fusion Framework System? I appreciate the extensive initial setup of the Fusion Framework System, which allowed for customization to meet our specific needs. The seamless integration with our systems is a significant advantage. I value its central role as a single tool for managing all enterprise resilience operations. The ability to integrate with other systems and send notifications using Alert Media is highly beneficial. The product team’s willingness to adapt and work according to our requirements is commendable. Furthermore, the regular new releases and enhanced capabilities make the product adaptable to changing market needs. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? I would change the search functionality. It's not as insightful. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? I find the product serves as a single tool for managing enterprise resilience operations, integrating seamlessly with other systems and sending notifications, streamlining processes for efficiency. Review collected by and hosted on G2.com. Show More Response from Kendall Matthews of Fusion Risk Management [Editedit](https://www.g2.com/survey_responses/fusion-framework-system-review-11789173/official_response/edit) Thanks so much for your thoughtful review, Nakul! We’re glad to hear Fusion Framework System is helping you manage enterprise resilience in one place and that our team’s collaboration and flexibility have made a difference. We appreciate you sharing your experience with us! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ajay Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajay Y.") AY Ajay Y. Software Engineer Mid-Market (51-1000 emp.) 7/30/2025 "Fusion Framework System Evaluation Report" 4.5/5 What do you like best about Fusion Framework System? What I like best about the Fusion Framework System is its flexibility and configurability. It allows organizations to tailor risk and resilience processes according to their unique business needs without heavy customization or coding. The user interface is intuitive, and the integration capabilities across business continuity, risk management, and incident response provide a centralized, real-time view of organizational risk. The automation of workflows and robust reporting tools significantly enhance decision-making and operational efficiency. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? While the Fusion Framework System offers strong flexibility and integration features, one area that could be improved is its learning curve for new users. Due to the system’s extensive configurability, it can feel overwhelming at first without proper training. Additionally, some users have noted that advanced reporting or dashboard customization can require technical expertise or support from Fusion, rather than being fully self-service. Occasional performance lags during heavy data loads or complex workflows can also affect the user experience. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? The Fusion Framework System is solving the challenge of siloed risk and continuity management by centralizing key resilience functions—like business continuity, risk assessment, incident management, and ITDR—into a single, integrated platform. This has benefited us in several ways: Improved visibility and decision-making: With real-time data and dashboards, leadership can quickly assess risks and make informed decisions during disruptions. Streamlined workflows: Automated tasks and notifications have reduced manual effort, increased consistency, and improved response times across teams. Audit readiness and compliance: The system helps us maintain clear documentation and traceability, making regulatory audits smoother and less time-consuming. Enhanced collaboration: Stakeholders across departments now work from the same data source, minimizing miscommunication and delays. Review collected by and hosted on G2.com. Show More Response from Kendall Matthews of Fusion Risk Management [Editedit](https://www.g2.com/survey_responses/fusion-framework-system-review-11458550/official_response/edit) Thank you for the thoughtful review, Ajay! We’re glad to hear that the platform’s flexibility and integration are driving value for your organization. We appreciate the feedback on usability and reporting, and we’ll be sure to share it with the team. Thank you for being part of the Fusion community. Validated ReviewerIncentivizedSource: G2 invite AM Anita M. 12/22/2025 "Versatile but Complex Business Continuity Tool" 4.5/5 What do you like best about Fusion Framework System? I like being able to connect incidents to business processes quickly using Fusion Framework System. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? I don't like the learning curve for managing Fusion Framework System. It's challenging to have the right people trained quickly to manage it. The initial setup wasn't easy; it took some time to get everyone and everything established. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? I use Fusion Framework System to track incidents and connect them to Business Continuity planning. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/5/2025 "Intuitive and Easy to Use Once Set Up" 4.5/5 What do you like best about Fusion Framework System? It’s mostly intuitive and easy to use once it’s set up. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? The implementation was problematic- we probably had a bad implementation team but I had to go through 2 project PMs and 3 project advisors. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? It’s become a centralized source of truth and easy to data mine and connect to our cmdb Review collected by and hosted on G2.com. Show More Response from Kendall Matthews of Fusion Risk Management [Editedit](https://www.g2.com/survey_responses/fusion-framework-system-review-11918554/official_response/edit) Thank you for taking the time to share your feedback. We’re glad to hear that once configured, the Fusion Framework System has been intuitive to use and is helping serve as a centralized source of truth for your data. We’re sorry to learn that your implementation experience didn’t meet expectations. We truly appreciate you sharing this, as it helps us continue to strengthen our onboarding processes and support. Thank you again for your review and for being a Fusion customer. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GD Gregory D. Senior Director of Operational Risk and Strategy Enterprise (\> 1000 emp.) 2/15/2025 "Powerful Business Resiliency Risk Platform" 4.5/5 What do you like best about Fusion Framework System? The best part of the Fusion Framework System is that it allows companies to have one place to learn, prepare, and respond appropriate to any enterprise risk a company may face. It allows flexibility in specific areas to accomplish business objectives. We store site information, department, function processes, key contacts, and other critical business information. It is intuitive and easy to use. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? It is not a one-stop-shop for all of your risk management needs. For example, it's not a risk management information system, or RMIS, where you can store claim, insurance, and TCOR data. However, it is a more targeted approach to managing business continuity and other risks. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? Fusion solves our business continuity planning needs and lets us view all those critical functions, applications, vendors, and mitigagte against any potential risk factors. Review collected by and hosted on G2.com. Show More Response from Biana Perez of Fusion Risk Management [Editedit](https://www.g2.com/survey_responses/fusion-framework-system-review-10845186/official_response/edit) Thank you for sharing your feedback. We're glad to hear that you find the Fusion Framework System intuitive and easy to use. We're committed to providig a platform that adds value and we're happy to hear that it has allowed your company to effectively manage your enterprise risks and business continuity planning. Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Malissa R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Malissa R.") MR Malissa R. Business Continuity Specialist Small-Business (50 or fewer emp.) 7/30/2025 "Business Continuity and Crisis Management Supervisor" 5/5 What do you like best about Fusion Framework System? Having plans available in one location and the ease of updating is the best part about Fusion. Review collected by and hosted on G2.com. What do you dislike about Fusion Framework System? The learning curve as an admin. Is a challenge. Review collected by and hosted on G2.com. What problems is Fusion Framework System solving and how is that benefiting you? Fusion is making the BIA information gathering process easier. Review collected by and hosted on G2.com. Show More Response from Biana Perez of Fusion Risk Management [Editedit](https://www.g2.com/survey_responses/fusion-framework-system-review-11456301/official_response/edit) Thank you for your review. We're glad to hear that you find the centralized location and ease of updating plans to be valuable in the Fusion Framework System. We understand that there can be a learning curve for administrators, and we are continuously working to improve our training and support resources to make the onboarding process smoother for new users. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Fusion Framework System? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Fusion Framework System ](https://www.g2.com/products/fusion-framework-system/discussions/new) AB Andy Barber • Last activity over 4 years ago When do you expect integration with Workday? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/26579-when-do-you-expect-integration-with-workday) GU Guest User What is your experience with Fusion Framework System in managing risk and compliance, and what features stand out? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-experience-with-fusion-framework-system-in-managing-risk-and-compliance-and-what-features-stand-out) [ View all Discussions ](https://www.g2.com/products/fusion-framework-system/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 25 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/fusion-framework-system/pricing) Fusion Framework System Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b09ead1c36668179828abda8c2145ff4/archer-technologies-archer.jpg "Product Avatar Image") Archer 3.6/5(20) [ Compare Now ](https://www.g2.com/compare/archer-technologies-archer-vs-fusion-framework-system) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/fusion-framework-system-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7e3c3fc2488bdc261fd33611eff98fd3/riskonnect-business-continuity.png "Product Avatar Image") Riskonnect Business Continuity 4.5/5(12) [ Compare Now ](https://www.g2.com/compare/fusion-framework-system-vs-riskonnect-business-continuity) ##### ##### Fusion Framework System Features Platform Integration Security & Privacy Planning Program Management Resource Modelling Recovery Plans Execution Action Management Emergency Notifications Workflows Analytics Business Impact Analysis Plan Reporting Recovery KPIs [ View More Features ](https://www.g2.com/products/fusion-framework-system/features) ## 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