Compare Fusion Framework System and ServiceNow IT Service Management
At a Glance
Market Segments
Enterprise (55.1% of reviews)
Enterprise (73.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Fusion Framework System
Star Rating
(142)4.4 out of 5
Market Segments
Enterprise (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Fusion Framework System
ServiceNow IT Service Management
Star Rating
(1,853)4.5 out of 5
Market Segments
Enterprise (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service Management
Fusion Framework System vs ServiceNow IT Service Management
When assessing the two solutions, reviewers found ServiceNow IT Service Management easier to use, set up, and administer. Reviewers also preferred doing business with ServiceNow IT Service Management overall.
- Reviewers felt that ServiceNow IT Service Management meets the needs of their business better than Fusion Framework System.
- When comparing quality of ongoing product support, reviewers felt that ServiceNow IT Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow IT Service Management over Fusion Framework System.
Pricing
Entry-Level Pricing
Fusion Framework System
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Fusion Framework System
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.7
102
8.9
879
Ease of Use
8.1
103
8.5
1,313
Ease of Setup
7.5
87
8.2
707
Ease of Admin
7.6
72
8.6
322
Quality of Support
8.3
103
8.5
949
Has the product been a good partner in doing business?
8.4
71
8.9
317
Product Direction (% positive)
8.7
102
8.8
874
Features by Category
Administration
Not enough data
9.1
311
|
Verified
Not enough data
8.8
252
|
Verified
Not enough data
8.8
306
|
Verified
Service Desk
Not enough data
9.4
373
|
Verified
Not enough data
9.3
309
|
Verified
Not enough data
9.1
350
|
Verified
Management
Not enough data
8.9
301
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.8
236
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
8.4
218
Functionality
Not enough data
9.5
382
|
Verified
Not enough data
8.7
226
Not enough data
8.7
230
|
Verified
Not enough data
9.0
322
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.5
50
Not enough data
7.5
45
Not enough data
8.6
116
Not enough data
7.5
45
Not enough data
7.4
47
Not enough data
7.2
48
Not enough data
7.6
48
Monitoring
Not enough data
8.9
225
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
9.1
245
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
247
|
Verified
Not enough data
9.0
248
Not enough data
8.7
231
|
Verified
Generative AI
Not enough data
8.3
107
Not enough data
8.3
123
Agentic AI - Incident Management
Not enough data
7.3
27
Not enough data
7.4
28
Not enough data
8.0
32
Not enough data
7.4
26
Not enough data
7.8
26
Not enough data
7.7
28
Not enough data
7.7
28
Functionality
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
8.8
7
Not enough data
Risk assessment
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Not enough data
Not enough data
Generative AI - Vendor Security and Privacy Assessment
Not enough data
Not enough data
Not enough data
Not enough data
Planning
8.2
52
Not enough data
7.7
48
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
Execution
7.9
50
Not enough data
7.3
40
Not enough data
8.2
55
Not enough data
Analytics
8.6
60
Not enough data
8.5
57
Not enough data
8.0
43
Not enough data
Integration
8.0
41
Not enough data
8.1
46
Not enough data
7.3
30
Not enough data
Generative AI
5.3
16
Not enough data
5.5
16
Not enough data
Agentic AI - Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI- Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Operational Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Operational Risk Management
Not enough data
Not enough data
Incident Management
Not enough data
9.0
323
Not enough data
9.0
319
Not enough data
9.1
324
Not enough data
8.8
314
Not enough data
8.8
302
Reporting
Not enough data
8.8
320
Not enough data
8.7
287
Not enough data
8.5
178
Access & Usability
Not enough data
8.0
239
Not enough data
8.8
305
Not enough data
8.5
262
Not enough data
8.8
167
Agentic AI - Service Desk
Not enough data
8.0
22
Not enough data
8.0
20
Not enough data
8.9
32
Not enough data
7.9
19
Not enough data
8.4
18
Not enough data
7.8
20
Not enough data
7.9
20
Risk Management
9.1
17
Not enough data
9.0
17
Not enough data
9.3
16
Not enough data
8.8
16
Not enough data
Business Continuity Management
8.5
16
Not enough data
9.1
16
Not enough data
8.8
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.3
18
Not enough data
9.1
17
Not enough data
9.0
15
Not enough data
9.3
17
Not enough data
Services
8.9
15
Not enough data
9.1
16
Not enough data
9.0
17
Not enough data
9.3
16
Not enough data
Categories
Categories
Shared Categories
Fusion Framework System and ServiceNow IT Service Management share no categories
Unique Categories
Fusion Framework System is categorized as Operational Risk Management, Business Continuity Management, Enterprise Risk Management (ERM), and Vendor Security and Privacy Assessment
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
Fusion Framework System
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
26.5%
Insurance
8.8%
Information Technology and Services
8.8%
Retail
5.9%
Hospital & Health Care
5.9%
Other
44.1%
Information Technology and Services
25.1%
Hospital & Health Care
7.1%
Computer Software
6.7%
Financial Services
5.8%
Insurance
3.4%
Other
51.9%
Alternatives
Discussions
When do you expect integration with Workday?
2 Comments
TK
Fusion is currently evaluating the feasibility of delivering a pre-built Connector for Workday integration. As an alternative to a productized integration,...Read more
What does Fusion Framework System do?
1 Comment
AL
The Fusion Framework System is a cloud based software built on Salesforce. The platform helps organizations on their journey towards operational resilience...Read more
What is BCM software?
1 Comment
BC
BCM refers to Business Continuity Management. This includes identifying and documenting what is needed to stay in business one process at a time. It also...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
What is the ServiceNow now platform?
2 Comments
PN
Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees...Read more
What features of ITIL are utilized by the ServiceNow platform?
1 Comment
VS
Following are some of the advantages of using ServiceNow ITIL:
It allows us to develop an evident capability model that coordinates with enterprise...Read more
