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Compare Fusion Framework System and ServiceNow IT Service Management 
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At a Glance
Market Segments
Enterprise (54.5% of reviews)
Enterprise (74.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Fusion Framework System
Star Rating
(139)4.4 out of 5
Market Segments
Enterprise (54.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Fusion Framework SystemServiceNow IT Service Management
Star Rating
(1,200)4.4 out of 5
Market Segments
Enterprise (74.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementFusion Framework System vs ServiceNow IT Service Management
When assessing the two solutions, reviewers found ServiceNow IT Service Management easier to use, set up, and administer. Reviewers also preferred doing business with ServiceNow IT Service Management overall.
- Reviewers felt that ServiceNow IT Service Management meets the needs of their business better than Fusion Framework System.
- When comparing quality of ongoing product support, reviewers felt that ServiceNow IT Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow IT Service Management over Fusion Framework System.
Pricing
Entry-Level Pricing
Fusion Framework System
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Fusion Framework System
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.7
100
8.9
771
Ease of Use
8.1
101
8.5
990
Ease of Setup
7.5
86
8.1
550
Ease of Admin
7.6
71
8.6
297
Quality of Support
8.3
101
8.5
699
Has the product been a good partner in doing business?
8.4
70
8.8
293
Product Direction (% positive)
8.7
100
8.8
749
Features by Category
Administration
Not enough data
9.0
231
|
Verified
Not enough data
8.7
221
|
Verified
Not enough data
8.8
233
|
Verified
Service Desk
Not enough data
9.1
241
|
Verified
Not enough data
9.2
242
|
Verified
Not enough data
9.0
232
|
Verified
Management
Not enough data
8.9
223
|
Verified
Not enough data
8.9
211
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.5
196
Functionality
Not enough data
9.3
228
|
Verified
Not enough data
8.8
218
Not enough data
8.7
218
|
Verified
Not enough data
8.9
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
41
Not enough data
7.5
40
Not enough data
7.6
41
Not enough data
7.4
40
Not enough data
7.4
40
Not enough data
7.0
40
Not enough data
7.5
42
Monitoring
Not enough data
8.9
221
|
Verified
Not enough data
9.1
230
|
Verified
Not enough data
9.1
233
|
Verified
Not enough data
7.5
29
Management Tools
Not enough data
9.2
233
|
Verified
Not enough data
9.0
226
Not enough data
8.7
217
|
Verified
Generative AI
Not enough data
8.3
104
Not enough data
8.3
119
Agentic AI - Incident Management
Not enough data
7.1
25
Not enough data
7.1
25
Not enough data
7.5
25
Not enough data
7.2
24
Not enough data
7.6
24
Not enough data
7.4
24
Not enough data
7.5
25
Audit Management
9.0
14
Not enough data
9.4
13
Not enough data
8.7
13
Not enough data
9.4
13
Not enough data
9.7
15
Not enough data
Regulatory Change Management
9.2
13
Not enough data
9.4
12
Not enough data
9.2
13
Not enough data
9.0
14
Not enough data
9.5
11
Not enough data
9.4
14
Not enough data
Risk Management
9.1
17
Not enough data
9.0
17
Not enough data
9.3
16
Not enough data
8.8
16
Not enough data
Third Party & Supplier Risk Management
8.9
16
Not enough data
8.9
14
Not enough data
8.9
14
Not enough data
9.0
13
Not enough data
Business Continuity Management
8.5
16
Not enough data
9.1
16
Not enough data
8.8
16
Not enough data
Ethics and Compliance Learning
9.0
14
Not enough data
8.7
13
Not enough data
9.2
12
Not enough data
8.8
13
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.3
18
Not enough data
9.1
17
Not enough data
9.0
15
Not enough data
9.3
17
Not enough data
Services
8.9
15
Not enough data
9.1
16
Not enough data
9.0
17
Not enough data
9.3
16
Not enough data
Functionality
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
8.8
7
Not enough data
Risk assessment
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Not enough data
Not enough data
Generative AI - Vendor Security and Privacy Assessment
Not enough data
Not enough data
Not enough data
Not enough data
Planning
8.2
52
Not enough data
7.7
48
Not enough data
8.4
58
Not enough data
8.2
57
Not enough data
Execution
7.9
50
Not enough data
7.3
40
Not enough data
8.2
55
Not enough data
Analytics
8.5
59
Not enough data
8.5
56
Not enough data
8.0
43
Not enough data
Integration
8.0
40
Not enough data
8.1
46
Not enough data
7.3
30
Not enough data
Generative AI
5.3
16
Not enough data
5.5
16
Not enough data
Agentic AI - Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI- Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Operational Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Operational Risk Management
Not enough data
Not enough data
Incident Management
Not enough data
9.0
301
Not enough data
8.9
300
Not enough data
9.1
306
Not enough data
8.7
295
Not enough data
8.7
288
Reporting
Not enough data
8.7
299
Not enough data
8.7
277
Not enough data
8.5
171
Access & Usability
Not enough data
8.0
234
Not enough data
8.7
287
Not enough data
8.5
255
Not enough data
8.8
163
Agentic AI - Service Desk
Not enough data
7.5
17
Not enough data
7.7
17
Not enough data
8.2
17
Not enough data
7.7
17
Not enough data
8.3
17
Not enough data
7.4
17
Not enough data
7.5
17
Categories
Categories
Shared Categories
Fusion Framework System and ServiceNow IT Service Management share no categories
Unique Categories
Fusion Framework System is categorized as Operational Risk Management, Business Continuity Management, Enterprise Risk Management (ERM), and Vendor Security and Privacy Assessment
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
Fusion Framework System
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
26.1%
Insurance
9.0%
Information Technology and Services
9.0%
Retail
6.0%
Hospital & Health Care
6.0%
Other
44.0%
Information Technology and Services
26.9%
Computer Software
7.3%
Hospital & Health Care
7.2%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
When do you expect integration with Workday?
2 Comments
AL
Just an update to this thread - Fusion recently joined MuleSoft's Technology Partner program which allows customers to quickly connect with the systems and...Read more
What is the Fusion platform?
1 Comment
Official Response from Fusion Framework System
The Fusion Framework System is a cloud-based risk and resilience platform that can be tailored to best fit the needs of your organization. Our software...Read more
What is BCM software?
1 Comment
BC
BCM refers to Business Continuity Management. This includes identifying and documenting what is needed to stay in business one process at a time. It also...Read more
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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