--- title: Fusion Framework System Reviews meta_title: 'Fusion Framework System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 143 reviews by the users' company size, role or industry to find out how Fusion Framework System works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 143 scale: '5' date_modified: '2026-08-07' parent_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- # Fusion Framework System Reviews **Vendor:** Fusion Risk Management **Category:** [Business Continuity Management Software](https://www.g2.com/categories/business-continuity-management-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 143 ## About Fusion Framework System Fusion Risk Management delivers the Enterprise Resilience Decision System, helping organizations quantify disruption exposure, decide at decision speed when it strikes, and protect the revenue, operations, and critical services that depend on them. Fusion connects services, processes, technology, suppliers, and teams in a governed, continuously curated service-and-dependency model — built on 20+ years of operational evidence across more than 400 large enterprises — so teams can calculate impact, run scenarios, and prioritize response. Customers in financial services, manufacturing, consumer goods, life sciences, and critical infrastructure rely on Fusion, including organizations operating under DORA, PRA, and equivalent regulatory frameworks. Learn more at fusionrm.com ## Fusion Framework System Pros & Cons **What users like:** - Users commend the **ease of use** of Fusion Framework System, appreciating its seamless integration and straightforward setup. (23 reviews) - Users value the **customizability** of Fusion Framework System, enabling tailored solutions for specific business needs with ease. (12 reviews) - Users value the **customization options** of Fusion Framework System, enabling tailored solutions that fit specific organizational needs. (10 reviews) - Users value the **seamless integrations** of Fusion Framework System, enhancing data management across various platforms effortlessly. (9 reviews) - Users love the **intuitive design** of the Fusion Framework System, making it easy to learn and use effectively. (9 reviews) - Centralization (8 reviews) - Users value the **ease of use and flexibility** of Fusion Framework System, enhancing their process management significantly. (8 reviews) - Flexibility (8 reviews) - Users find the **customizable and collaborative risk management features** of Fusion Framework System highly effective and user-friendly. (8 reviews) - User Interface (7 reviews) **What users dislike:** - Users find the **learning curve steep** with advanced features introduced before familiarity with the system has developed. (8 reviews) - Users find the **complexity of the UI and features** challenging, making it difficult to fully utilize the system. (5 reviews) - Users experience a **lack of guidance** during initial setup, making it challenging to adjust and customize effectively. (5 reviews) - Users experience **poor customer support** , with slow responses that hinder workflow and extend project timelines. (5 reviews) - Users experience **slow performance** with Fusion Framework System, affecting navigation, report generation, and overall workflow efficiency. (5 reviews) - Users find the **complex implementation** of the Fusion Framework System to be time-consuming and resource-intensive. (4 reviews) - Users find the **limited functionality** of the Fusion Framework System insufficient for comprehensive risk management and exercise capabilities. (4 reviews) - Users find the **missing features** in Fusion Framework System hinder effective disaster recovery exercise execution and overall productivity. (4 reviews) - Required Expertise (4 reviews) - Data Management Issues (3 reviews) ## Fusion Framework System Reviews ### 1. A Reliable Platform for BCM **Rating:** 5.0/5.0 stars **Reviewed by:** GeraltOfEden Y. | Infosec analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Fusion Framework System?** The best aspect of the Fusion Framework System is that it consolidates various resilience and risk management capabilities—including business continuity, crisis and incident management, IT/security risk, and third-party risk—into a single, centralized platform. I also appreciate the clear visibility it provides into business dependencies; it helps teams understand how systems, suppliers, sites, and operations are interconnected, as well as where single points of failure or operational risks might exist. It allows us to customize the tool to our organization's specific needs without requiring extensive coding knowledge. As a low-code platform, it enables easy configuration tailored to organizational requirements. Another key feature is that it is built on the Salesforce platform, which supports integration and makes it an attractive choice for organizations already utilizing a Salesforce-based ecosystem that seek connected workflows and shared data. Overall, the standout benefit is that it moves beyond static documentation, offering teams a more interactive, visual, and actionable way to assess risk, enhance resilience, and make better decisions during disruptions. **What do you dislike about Fusion Framework System?** The main drawbacks are the learning curve, tricky permissions/security settings, and customization effort. I also dislike that new interface updates are not auto-enabled; customers must ask the AM/CSM and may pay extra for upgrades that should be standard software improvements. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion Framework System solved the challenge of conducting BIAs across the organization in a more structured and efficient way. Previously, we managed the process in Excel, which was manual and difficult to scale. After adopting this tool, the workflow became much easier, more streamlined, and improved our performance in conducting BIAs and collaborating with stakeholders. ### 2. Efficient Process Management with Continuous Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** disha m. **Reviewed Date:** November 04, 2025 **What do you like best about Fusion Framework System?** I really appreciate the ease of views that the Fusion Framework System provides, which simplifies my ability to oversee and manage various processes. The introduction of new features and constant improvements enhance the system’s flexibility and allow me to leverage it for a diverse array of tasks, accommodating ever-changing requirements and the perpetual need for advancement. The ability to utilize these new capabilities significantly improves our processes. Additionally, the initial setup, although time-consuming, paved the way for smooth onboarding and training. The availability of numerous tutorials further simplifies mastering the capabilities of the system, ultimately making its adoption seamless. **What do you dislike about Fusion Framework System?** I find some of the functionalities of the Fusion Framework System to be a bit slow to use initially. **What problems is Fusion Framework System solving and how is that benefiting you?** I use Fusion Framework System to manage processes, generate reports, and improve operational resilience, benefiting from a unified view, ease of management, and constant feature improvements. **Official Response from Kendall Matthews:** > Thank you for sharing your experience with Fusion, Disha! It’s great to hear that the platform's evolving features, clear views, and training resources are helping you manage processes more effectively and adapt to changing needs. We love knowing that the initial setup investment is paying off in smoother day-to-day use. We also appreciate your note about the learning curve and early speed challenges. Insights like yours help us understand where we can continue to improve. Thank you again for your thoughtful review and for choosing Fusion to support your resilience program! ### 3. Robust Enterprise Resiliency with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** keith k. | IT Disaster Recovery Lead **Reviewed Date:** October 14, 2025 **What do you like best about Fusion Framework System?** I appreciate how the Fusion Framework System integrates seamlessly with Salesforce, offering a robust platform that outperformed our previous considerations. The setup was straightforward, aided by an excellent support team providing consistent assistance. The AI-based Infusion Uploader significantly reduces manual labor by 30%, enhancing efficiency in creating business continuity and disaster recovery plans. Additionally, the connectors to ServiceNow, Workday HR, and SalesPoint iQ streamline data integration and improve identity management. **What do you dislike about Fusion Framework System?** I find that the current exercise capability in the Fusion Framework System does not meet our requirements, especially when we conduct exercises for disaster recovery. It requires a lot of manual overhead to import legacy exercises, which is inefficient. Having the infusion AI uploader available for exercises would significantly improve processes by allowing us to bring those processes in without manually recreating them. **What problems is Fusion Framework System solving and how is that benefiting you?** I find the product connects departmental capabilities, ensuring seamless data integration and communication, which helps us prioritize tasks and identify gaps. It reduces manual labor by 30% using AI and facilitates identity management and data import from ServiceNow and Workday. **Official Response from Kendall Matthews:** > Keith, thank you for taking the time to share your feedback! We’re glad to hear that the Fusion Framework System and features like inFusion are helping streamline your work. We also sincerely appreciate your honest input on exercise management. Feedback like yours helps guide our product improvements. Thanks again for your thoughtful review and for being a Fusion customer! ### 4. Fusion is an essential platform that enhances our ability to manage, update and access BRDR plans. **Rating:** 4.5/5.0 stars **Reviewed by:** TINA B. | Information Security Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Fusion Framework System?** What is most helpful is that the tool is a centralized repository for all BR/DR data/information and planning. Also, The Guided Workflow (GWF) is a user friendly game changer tool for our end users which serves an Automated workflow for plan updates. GWF helps ensure all users follow the same process when updating their plans while reducing variability and errors and improving compliance. **What do you dislike about Fusion Framework System?** I don’t have any dislikes at this juncture. Fusion is a comprehensive solution for organizations looking to mature their business resilience/business continuity and disaster recovery programs. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion Framework System solves the problem of fragmented and inconsistent business resilience/business continuity and disaster recovery documentation. Before Fusion, plans were stored in various formats and locations, making coordination and audits difficult. Now, Fusion provides a centralized, standardized, and version-controlled platform that ensures alignment across departments. **Official Response from Biana Perez:** > We're thrilled to hear that the Fusion Framework System has been such a valuable asset to your organization, particularly with its centralized repository and the user-friendly Guided Workflow tool. We appreciate your positive feedback! ### 5. Highly Customizable with Great Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Nakul M. **Reviewed Date:** October 09, 2025 **What do you like best about Fusion Framework System?** I appreciate the extensive initial setup of the Fusion Framework System, which allowed for customization to meet our specific needs. The seamless integration with our systems is a significant advantage. I value its central role as a single tool for managing all enterprise resilience operations. The ability to integrate with other systems and send notifications using Alert Media is highly beneficial. The product team’s willingness to adapt and work according to our requirements is commendable. Furthermore, the regular new releases and enhanced capabilities make the product adaptable to changing market needs. **What do you dislike about Fusion Framework System?** I would change the search functionality. It's not as insightful. **What problems is Fusion Framework System solving and how is that benefiting you?** I find the product serves as a single tool for managing enterprise resilience operations, integrating seamlessly with other systems and sending notifications, streamlining processes for efficiency. **Official Response from Kendall Matthews:** > Thanks so much for your thoughtful review, Nakul! We’re glad to hear Fusion Framework System is helping you manage enterprise resilience in one place and that our team’s collaboration and flexibility have made a difference. We appreciate you sharing your experience with us! ### 6. Fusion Framework System Evaluation Report **Rating:** 4.5/5.0 stars **Reviewed by:** Ajay Y. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Fusion Framework System?** What I like best about the Fusion Framework System is its flexibility and configurability. It allows organizations to tailor risk and resilience processes according to their unique business needs without heavy customization or coding. The user interface is intuitive, and the integration capabilities across business continuity, risk management, and incident response provide a centralized, real-time view of organizational risk. The automation of workflows and robust reporting tools significantly enhance decision-making and operational efficiency. **What do you dislike about Fusion Framework System?** While the Fusion Framework System offers strong flexibility and integration features, one area that could be improved is its learning curve for new users. Due to the system’s extensive configurability, it can feel overwhelming at first without proper training. Additionally, some users have noted that advanced reporting or dashboard customization can require technical expertise or support from Fusion, rather than being fully self-service. Occasional performance lags during heavy data loads or complex workflows can also affect the user experience. **What problems is Fusion Framework System solving and how is that benefiting you?** The Fusion Framework System is solving the challenge of siloed risk and continuity management by centralizing key resilience functions—like business continuity, risk assessment, incident management, and ITDR—into a single, integrated platform. This has benefited us in several ways: Improved visibility and decision-making: With real-time data and dashboards, leadership can quickly assess risks and make informed decisions during disruptions. Streamlined workflows: Automated tasks and notifications have reduced manual effort, increased consistency, and improved response times across teams. Audit readiness and compliance: The system helps us maintain clear documentation and traceability, making regulatory audits smoother and less time-consuming. Enhanced collaboration: Stakeholders across departments now work from the same data source, minimizing miscommunication and delays. **Official Response from Kendall Matthews:** > Thank you for the thoughtful review, Ajay! We’re glad to hear that the platform’s flexibility and integration are driving value for your organization. We appreciate the feedback on usability and reporting, and we’ll be sure to share it with the team. Thank you for being part of the Fusion community. ### 7. Versatile but Complex Business Continuity Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Anita M. **Reviewed Date:** December 22, 2025 **What do you like best about Fusion Framework System?** I like being able to connect incidents to business processes quickly using Fusion Framework System. **What do you dislike about Fusion Framework System?** I don't like the learning curve for managing Fusion Framework System. It's challenging to have the right people trained quickly to manage it. The initial setup wasn't easy; it took some time to get everyone and everything established. **What problems is Fusion Framework System solving and how is that benefiting you?** I use Fusion Framework System to track incidents and connect them to Business Continuity planning. ### 8. Intuitive and Easy to Use Once Set Up **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Fusion Framework System?** It’s mostly intuitive and easy to use once it’s set up. **What do you dislike about Fusion Framework System?** The implementation was problematic- we probably had a bad implementation team but I had to go through 2 project PMs and 3 project advisors. **What problems is Fusion Framework System solving and how is that benefiting you?** It’s become a centralized source of truth and easy to data mine and connect to our cmdb **Official Response from Kendall Matthews:** > Thank you for taking the time to share your feedback. We’re glad to hear that once configured, the Fusion Framework System has been intuitive to use and is helping serve as a centralized source of truth for your data. We’re sorry to learn that your implementation experience didn’t meet expectations. We truly appreciate you sharing this, as it helps us continue to strengthen our onboarding processes and support. Thank you again for your review and for being a Fusion customer. ### 9. Powerful Business Resiliency Risk Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory D. | Senior Director of Operational Risk and Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Fusion Framework System?** The best part of the Fusion Framework System is that it allows companies to have one place to learn, prepare, and respond appropriate to any enterprise risk a company may face. It allows flexibility in specific areas to accomplish business objectives. We store site information, department, function processes, key contacts, and other critical business information. It is intuitive and easy to use. **What do you dislike about Fusion Framework System?** It is not a one-stop-shop for all of your risk management needs. For example, it's not a risk management information system, or RMIS, where you can store claim, insurance, and TCOR data. However, it is a more targeted approach to managing business continuity and other risks. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion solves our business continuity planning needs and lets us view all those critical functions, applications, vendors, and mitigagte against any potential risk factors. **Official Response from Biana Perez:** > Thank you for sharing your feedback. We're glad to hear that you find the Fusion Framework System intuitive and easy to use. We're committed to providig a platform that adds value and we're happy to hear that it has allowed your company to effectively manage your enterprise risks and business continuity planning. ### 10. Business Continuity and Crisis Management Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Malissa R. | Business Continuity Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Fusion Framework System?** Having plans available in one location and the ease of updating is the best part about Fusion. **What do you dislike about Fusion Framework System?** The learning curve as an admin. Is a challenge. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion is making the BIA information gathering process easier. **Official Response from Biana Perez:** > Thank you for your review. We're glad to hear that you find the centralized location and ease of updating plans to be valuable in the Fusion Framework System. We understand that there can be a learning curve for administrators, and we are continuously working to improve our training and support resources to make the onboarding process smoother for new users. ### 11. Fusion: industry leader in business continuity software **Rating:** 4.5/5.0 stars **Reviewed by:** Massimo L. | Software Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Fusion Framework System?** One of the thing I like most about Fusion is the integrations, becausa they allow me to incorporate additional data for any context and knowledge. Additionally, we are delighted with the automation, we are delighted with the automation on both the planning side and the risk management side. **What do you dislike about Fusion Framework System?** It really has been fantastic to work with them. I like everything about this platform and I am very satisfied with how it works since I started using it until now. It is a passionate organization that wants to see its customers succeed and be resilient. **What problems is Fusion Framework System solving and how is that benefiting you?** The Fusion platform has helped us create our continuity plans, categorize our risks and incidents across our organization through its ability to connect the dots and truly see our dependencies and gaps. We have very specific requirements based on our risk models and this platform allows us to meet each of them. **Official Response from Biana Perez:** > It's fantastic to hear that Fusion Framework System has been instrumental in helping you create continuity plans, categorize risks, and address specific requirements. We're pleased to be a part of your resilience strategy. ### 12. Comprehensive audit and risk management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anas A. | Software Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Fusion Framework System?** I love your access point for managing compliance, it provides a clear understanding of our compliance position. I especially like the access certifications, it provides the reports I need for auditors. Ideal for performing access control reviews. **What do you dislike about Fusion Framework System?** It can be a little overwhelming to see all the different features the tool offers when using it for the first time. The tool is excellent and can be put up and running quite easily once you understand its proper use. **What problems is Fusion Framework System solving and how is that benefiting you?** It provides us with a single source of truth for our documents. It has been an integral part of our implementation process. It is a powerful tool that has a lot to offer. Provides with specific configuration for tools. **Official Response from Biana Perez:** > We're thrilled to hear that you find our access point for managing compliance and access certifications valuable. We understand that the tool may seem overwhelming at first, but we're glad to hear that it becomes easier to use once you understand its proper use. Thank you for sharing your experience with us! ### 13. A Comprehensive Solution for Effective Risk Management and Resilience **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Senior Manager Business Continuity, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Fusion Framework System?** Fusion provides a robust platform for managing risks across various areas, including operational, strategic, financial, and compliance risks. The interface is designed to be user-friendly, making it accessible for users at all levels of technical expertise. It has customizable dashboards that allow users to tailor the information and metrics they need to monitor, making it easier to visualize and manage risks. It provides strong compliance and reporting feature which help to stay aligned with regulatory requirements. Additionally, it includes incident management capabilities, enabling organizations to respond quickly and effectively to disruptions. **What do you dislike about Fusion Framework System?** I have worked in the Fusion system for many years and the only thing that I can think of as a downfall is at times the turnover of the support team can be challenging as they have grown into a much larger company. With so many organizations using the system and building it out to tailor their company getting someone in support that knows your particular organization can be challenging. **What problems is Fusion Framework System solving and how is that benefiting you?** Creating a platform that is easy for others within the orgnaization to use as well as provide robust reporting and metrics for leadership to help drive risk planning and mitigation **Official Response from Biana Perez:** > Thank you for sharing your positive experience with Fusion Framework System! We're thrilled to hear that you find our platform user-friendly and effective in managing various risks. We understand the importance of having knowledgeable support staff, especially as organizations grow and customize their systems. If you have any specific concerns or need assistance tailored to your organization, please feel free to reach out to us directly. ### 14. Flexible product with a variety of features to manage risk **Rating:** 5.0/5.0 stars **Reviewed by:** Agung S. | Incident Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Fusion Framework System?** I like the simplified approach and the automation of processes. It has also been helpful that it is customizable and flexible, which allows us to have a good overview and is feature-rich. Moreover, the ease of use of role-based access control is excellent because it allows us to assign service and componets and exceeded my expectations. **What do you dislike about Fusion Framework System?** It met our needs and I dont know if I can say anything negative because I cant find anything wrong with it. **What problems is Fusion Framework System solving and how is that benefiting you?** Since its implementation we could notice the productivity due to automation with this flexible tool to manage our risk and enrich our knowledge. We are also gradually using data functions and document processes. **Official Response from Biana Perez:** > Thank you for highlighting the ease of use of role-based access control. We're glad to hear that it has exceeded your expectations and is helping you assign service and components effectively. ### 15. Streamline decision making processes with these comprehensive risk management capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Martin B. | Director of Risk Management Systems, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2024 **What do you like best about Fusion Framework System?** Risk management is one of the most impressive features in Fusion Framework System and I find them exceptional. By integrating it with our systems, it gives us the ability to analyze risk data in a centralized fashion. Dashboards providing real time data with possible layouts are essential for decision making in the company. Certain features such as managing incidents, tracking regulatory compliance as well has made processes to become simpler and improve our overall risk management strategy. **What do you dislike about Fusion Framework System?** An area that Fusion Framework System could consider revising is the graphical user interface because it is rather medley to novice users. This has made the learning process of the team slow and required more training to get familiar and utilize all the features of the app. Moreover, the software has virtually every setting adjustable, with their administration time consuming and sometimes requiring professional level knowledge. Such factors have at times limited ability to fully unlock value from the software capabilities as desired. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion Framework System addresses the strategic issues of risk management and regulatory compliance. We have found that its centralized risk data and the real time risk monitoring capabilities from queriable dashboards have revolutionized the decision making tools at our firm. Incident management functionalities present in the software help manage the incidents while restricting the down time and hence supports the business continuity. Altogether, Fusion Framework System improves our risk management approaches and compliancy with rules and regulations that result in the strengthening of the actual operational setting. **Official Response from Biana Perez:** > We're thrilled to hear that Fusion Framework System has revolutionized your decision-making tools and improved your risk management approaches. We understand the importance of user-friendly interfaces and are committed to enhancing the user experience for all our customers. ### 16. Adapts to your company's processes and practices **Rating:** 5.0/5.0 stars **Reviewed by:** Ariya C. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Fusion Framework System?** I love the drag and drop ability, the basic features are great for typical needs. It offers almost everything you need for management. It is very comforting to work with this platform. It is extremely useful for managing updated information. **What do you dislike about Fusion Framework System?** There are a number of features that can be improved a little more. It also seems to have some conversion problems. There are many settings that can be difficult to understand. **What problems is Fusion Framework System solving and how is that benefiting you?** We have improved our risk assessment. It has provided us with a single source of information. It has also helped us connect our audit function with our clients. It has revolutionized our internal audit management process. **Official Response from Biana Perez:** > It's great to hear that Fusion Framework System has helped improve your risk assessment, provided a single source of information, and revolutionized your internal audit management process. We value your feedback and will continue to strive for excellence in meeting your needs. ### 17. Most efficient solution for risk and incident management **Rating:** 4.5/5.0 stars **Reviewed by:** Peter R. | Risk Management Administrator, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about Fusion Framework System?** The aspect that I find most appealing about Fusion Framework System is that it has so many options available. It comprehensively covers all our needs starting from risk management to tracking of incidents. I like the fact that the dashboards can be adapted to present the data in a way that fits well with business processes. It has improved our capacity in handling projects as well as better handling of incidents by increasing the efficiency of the processes. **What do you dislike about Fusion Framework System?** My main concern with Fusion Framework System is that from time to time it slows down when other people also use it. This is sometimes very annoying and slows our progress. That is, while customer support exists, it is often rather slow, which can complicate the resolution of certain problems. On the downside, however, some of the performance issues were observed and for a software that has many features, some of the slow support responses sometimes deter the users. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion Framework System plays an important role in enterprise risk management solution, allowing for the risk evaluation, accidental occurrences handling, and business sustaining and recovery plans. The great compatibility with ServiceNow and Microsoft Azure to gather data and also facilitate functions in our company. The clean and easy to navigate user interfaces of the dashboards and the tremendous flexibility of the custom or customized reports make for easy decision makings at all organisational levels. **Official Response from Biana Perez:** > Thank you for sharing your feedback on Fusion Framework System. We're thrilled to hear that you find our system comprehensive and efficient for risk and incident management and appreciate the positive comments about the adaptability of our dashboards and how it has improved your project handling and incident efficiency. We apologize for any inconvenience you've experienced with system slowdowns and slow customer support responses. We take your concerns seriously and will investigate these issues further to ensure a smoother experience for all users. ### 18. Efficient event management with Fusion Framework to reduce response time **Rating:** 5.0/5.0 stars **Reviewed by:** Agile A. | Mobile app developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Fusion Framework System?** For me personally, I really like that Fusion Framework System is not very complicated. From an administrators’ perspective, modifying our incident models is as easy. The knowledge base built within the system supports the capacity of our team in the identification of solutions. Custom implementation processes are clear, so as to mean that one will be in a position to suit the system accordingly. The manner in which it deals with the incidents and their management has greatly enhanced our flow of work. **What do you dislike about Fusion Framework System?** About what I find hard is tracking changes over time because there is not enough documentation. Regarding the customization options, while they are beneficial, they sometimes come with added support and informing the administrators of their capabilities. **What problems is Fusion Framework System solving and how is that benefiting you?** The problem of managing incidents is solved by Fusion Framework System. It aids in keeping a neat and systematic procedure for the management of incidents so as to enhance the response time. **Official Response from Biana Perez:** > We're pleased to hear that Fusion Framework System has helped improve your incident management process and response time. Your feedback about the documentation and customization options is valuable, and we will make note as we continue to enhance our system. ### 19. Risk management easily managed with this great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vandin V. | Help Desk, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Fusion Framework System?** I like this platform, it is well built with easy to use features like dashboard monitoring and I also like the documentation of tests and events. Its also great that its easy to connect and add mass notifications with your system. **What do you dislike about Fusion Framework System?** Implemeting this platform can be time-consuming, but it is worth it once implemented. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion Framework System is used to managed our risks and its tracking and reporting capabilities are excellent as well as beneficial and are being utilized to the maximum to provide us with the best benefits. **Official Response from Biana Perez:** > Thank you for sharing your positive experience with Fusion Framework System. We're pleased to hear that you find the platform well-built with easy-to-use features and that it helps with risk management, tracking, and reporting. ### 20. Fusion Framework System - Our main source of information to manage our risks **Rating:** 5.0/5.0 stars **Reviewed by:** Freeman C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Fusion Framework System?** I like Fusion because it has a good interface and good vendor, risk and incident management capabilities. I like that it runs reports and is easy to use and has the ability to connect the dots and is easy to manage and monitor. **What do you dislike about Fusion Framework System?** Everything is going fantastic so far with this great risk management tool and I have no problems. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion facilitates all problem solving in risk gap analysis, documentation, incident management, operational risk management, allowing us to customize and adapt to our daily needs. **Official Response from Biana Perez:** > We're glad to hear that you are enjoying the interface and capabilities of Fusion Framework System. Thank you for sharing your positive feedback! ### 21. Fusion Framework System product with excellent works to manage risk **Rating:** 5.0/5.0 stars **Reviewed by:** Oranuch S. | Risk Management Systems, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Fusion Framework System?** This platform is well designed with good features to get the most out of it. I like the incident management configuration and the procedure group options. It is also excellent that the implementation was easy and the integration of all our data very fast. **What do you dislike about Fusion Framework System?** We had some challenges in data management and some problems with syncronization. **What problems is Fusion Framework System solving and how is that benefiting you?** Many problems solved and good benefits, especially for its features such as operational risk management, supplier security and capabilites to show the interactions between operations and we can manage the system easily and smoothly. **Official Response from Biana Perez:** > Thank you for sharing your positive experience with Fusion Framework System! We're delighted to hear that you find the incident management configuration and procedure group options valuable. We appreciate your feedback regarding the challenges you faced with data management and synchronization. Our team is dedicated to addressing these issues to enhance your overall experience. ### 22. The best feature of Fusion Framework System is the support! **Rating:** 5.0/5.0 stars **Reviewed by:** Joan N. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Fusion Framework System?** I love it because it is easy to use and has helped us satisfy regulators regarding the monitoring implemented. Additionally, the level of detail and continuity that Fusion Framework System provides to our organization is excellent. I also like that the integration between modules is very good, which prevents our team from re-entering redundant information. **What do you dislike about Fusion Framework System?** I don't see anything I don't like, since it has high-level reports that you can provide to executive management and it has more granular reports for departments, this and many features that benefit us. **What problems is Fusion Framework System solving and how is that benefiting you?** With Fusion Framework System I can configure the screen with all the information I need without having to do any type of procedure. It's exactly what we need and is easy to customize to our bank's specifications. **Official Response from Biana Perez:** > Thank you for sharing your positive experience with Fusion Framework System! We are thrilled to hear that you find our support, ease of use, detailed monitoring, and seamless integration between modules beneficial for your organization. It's great to know that our high-level and granular reports are meeting your needs and helping you provide valuable information to executive management and departments. We appreciate your feedback and are delighted that Fusion Framework System is helping you customize the system to your bank's specifications. ### 23. Streamline project management with customizable features and community support **Rating:** 5.0/5.0 stars **Reviewed by:** Josiel S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Fusion Framework System?** For the management of our projects, I have been using the Fusion Framework System, and I have found it to be very flexible, as we can change the software to meet our specific requirements. Its flexibility is among the most important benefits of this program; it handles changes quickly, making it perfect for dynamic project environments going forward. The experience that I received from the Fusion Community was very good as they would always provide me with some kind of support and an answer whenever I needed help. **What do you dislike about Fusion Framework System?** Nevertheless, the implementation of the Fusion Framework System was a big time and resources consuming project. Despite that it is quite flexible, the program can be difficult to configure and maintain including updating the risk management framework. **What problems is Fusion Framework System solving and how is that benefiting you?** The larger part of our challenges, mostly in project coordination and risk management, has been solved by the Fusion Framework System. This has cut the time we spend on desk tasks, and in turn has enabled us to concentrate on the core project activities. **Official Response from Biana Perez:** > It's great to hear that Fusion Framework System has helped solve your challenges in project coordination and risk management, allowing you to focus more on core project activities. We appreciate your feedback and are continuously working to improve configurations in order to better serve your needs. ### 24. Easy to manage and use risk management system with great features **Rating:** 5.0/5.0 stars **Reviewed by:** Kim M. | IT Risk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Fusion Framework System?** This platform is excellent mainly for its automation features, creating and maintaining different aspects of your systems as a SaaS solution, offers good customization, manages our risks and overall is easy to use and works well. **What do you dislike about Fusion Framework System?** All of its features are beneficial but I think the cost is high. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion continues to help us keep it all under control with its many operational risk management, maintenance, spreedsheet creation, tracking and reporting features, and Fusion makes it all easy and beneficial. **Official Response from Biana Perez:** > Thank you for sharing your positive experience with Fusion Framework System. We're thrilled to hear that it has been beneficial in managing your operational risk, maintenance, spreadsheet creation, tracking, and reporting. We appreciate your feedback on the cost, and we are always striving to provide the best value for our customers. ### 25. A Convenient Comprehensive Risk Management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Santiago G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2023 **What do you like best about Fusion Framework System?** I've been developing mobile apps professionally for a while now, and I have to say, the Fusion Framework System is a really handy tool to have. The best thing about it if you ask me is that it's so customizable - I can tweak my programs every which way to match up with practically any changes that come down the pike. And looking into the future, that flexibility means whatever projects I'm working on now should still be relevant later. **What do you dislike about Fusion Framework System?** now, it does have some downsides that I've run into. The learning curve on Fusion, especially for people new to these kinds of complex platforms is pretty steep. It takes a lot of effort to really harness all its advanced capabilities. **What problems is Fusion Framework System solving and how is that benefiting you?** But when it comes to solving problems, I'd say Fusion has been a total game-changer for my workflow. It really streamlines the process so I can finish projects faster. And because it's so adaptable, I can use it to take on all kinds of different projects instead of needing a million different tools. ### 26. Build a better operation that is risk-aware **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Fusion Framework System?** Provide users and employees to be more risk-aware by providing analyzed data on the possible risk. It has make the risk assesement process easy. Test team response on handling risk by launching a test that imitate real situation. **What do you dislike about Fusion Framework System?** No dislike with Fusion Framework. It worked better that what we expect and able to fulfill the gap that we had in risk management before. Great result after the deployment. **What problems is Fusion Framework System solving and how is that benefiting you?** To have a continuity business service without downtime of service interruption, we need to indentify critical service with our operation that will shutdown our operation entirely if it has error. By identifying the main critical operation, we manage to remove the problem. ### 27. Enterprise Risk Manager end user documentation. **Rating:** 5.0/5.0 stars **Reviewed by:** Saadellaoui D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2023 **What do you like best about Fusion Framework System?** This is one of the main focal points of the Fusion Framework System; the modular design. This enables our organization to customize the tools and features on our end in regard to risk managment. It is very easy to navigate and report, the interface is intuitive. I particularly admire the manner in which it simplifies arduous tasks that would otherwise be overwhelming. **What do you dislike about Fusion Framework System?** Nonetheless, the process of investing the initial time and resources required to effectively apply and uphold the Fusion Framework System can be overwhelming. That’s good because it is highly customizable, but it also made our implementers spend a lot of time configuring it to be exactly right for what we needed in risk management. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion Framework System is the solution for our data integration and analysis. It has drastically cut the time we spend on manual data handling by centralizing our risk management processes. ### 28. Eliminate IT and data risk in modernization features **Rating:** 4.5/5.0 stars **Reviewed by:** Beulah H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Fusion Framework System?** It is important for us to identify the main critical service that is core for our business. Fusion Framework make us realize it easily with its data analyzing capabilities. Create new path that to build operation resilience that can still functioning even when a major distruption hit us. **What do you dislike about Fusion Framework System?** We had no dislike with this platform. Customer support helps is making sure that we have all the support that we need in the configuration phase. **What problems is Fusion Framework System solving and how is that benefiting you?** Create and maintaining our resiliency playbook that we will follow in event of major distruption. Data sharing with all parter and vendor to check system of truth. ### 29. Incident management platform that actually work with our system **Rating:** 4.5/5.0 stars **Reviewed by:** Judith S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Fusion Framework System?** Zero service distruption is the main goal or to keep it at the lowest that it could. Easy to view the insight information to prevent crisis before it happen. Develop SOP that team will follow in the event of cirisi. **What do you dislike about Fusion Framework System?** No dislike. Fusion Framework is easy to implement with our service and system. Incident escalating and proper response time is the goal with this platform deployment. **What problems is Fusion Framework System solving and how is that benefiting you?** Changing strategies of operation in the event of crisis so the main service will remain running and not interrupted. Sync the data adn integrate it with key responder to resolve issues as soon as possible. ### 30. Complete Data, Actionable Plans using the Fusion Risk Management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie Ann S. | Senior Manager, Operational Resilience, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Fusion Framework System?** In my over 20 years of business continuity, disaster recovery, and crisis/incident management program development and leadership, Fusion Risk Management is one of the most flexible platforms for building and connecting the data elements critical to useful plans. The platform allows for robust customization and alignment with industry standards. By being able to structure fields and data, it is easy for day-to-day users to provide important risk information without being bogged down with too many details. The reporting functionality, especially in the build-out of dynamic dashboards is one of the best ways to engage partners and “tell the story” about why planning is so important to the strategic direction of a company. This elevates the program objectives from the simple “I have a plan in the trunk of my car” to “I have a plan that helps me define, mitigate and reduce risk”. Partners, ranging from business prospects, regulators, auditors, and company management and employees can see the value of a program through reporting that speaks to their area of focus. With such a heavy focus now on operational resilience and the convergence of disciplines through data, Fusion is perfectly positioned to build an integrated set of data that services the objectives of all the risk families within a company. **What do you dislike about Fusion Framework System?** The area where I see the most potential for enhancement is in partnering during implementation, with a heavy focus on data construction and integration. Unfortunately, many companies have understaffed programs. To truly use Fusion as “a member of the team” the structure of data is critical to success. This, of course, presents a bit of a quandary as the implementation team is there to deliver what the client needs. Perhaps more focus could be placed on partnering new implementors with mentor program owners in order to best harness the power a platform like Fusion brings to the table. **What problems is Fusion Framework System solving and how is that benefiting you?** Clarity - through well-structured data, we are able to connect important business services to gain a clear picture of risks, dependencies, and strategies Engagement - using a flexible platform and easy-to-use interface, companies can involve process owners in continuous updates - as the business changes, it is reflected in the plans Accessibility - dynamic reporting allows program owners and planners to delve into and focus on key areas of risk seeing the span of impact across the entire enterprise ### 31. The best solution on the market for BCP **Rating:** 5.0/5.0 stars **Reviewed by:** Chris A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Fusion Framework System?** Fusion has completely revolutionised the way we do BCP at my firm. It takes away any manual work using word or excel and provides a structured process, automation and a centralised system to store all our information. The reporting tool is particularly useful. We use it to quickly pull dependency and relationship reports during incidents. **What do you dislike about Fusion Framework System?** Conga is extremely complex.It is not easy to use and requires use of fuel hours for any customisation to templates. **What problems is Fusion Framework System solving and how is that benefiting you?** One of the biggest benefits to us of using Fusion for Business Continuity Planning is the ability to move away from manual documentation processes. We have been able to streamline, automates and systemises all of BCP documentation and planning. ### 32. Protect business continuity **Rating:** 4.5/5.0 stars **Reviewed by:** Carol T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Fusion Framework System?** Build a workflow to protect business continuity to ensure service delivery ability won't be interrupted in any events. Fast implementation as the customer support is involve in onboarding process. Easily monitor emerging threats that is internal or external. **What do you dislike about Fusion Framework System?** For now, no dislike for Fusion Framework System. It made us aware of all possible threat with our business nature and closely monitoring it. **What problems is Fusion Framework System solving and how is that benefiting you?** Analyzed and find main critical service that will interrupting our service if any problem with business process. Plan actionable recovery process workflows for each event that may happen. **Official Response from Biana Perez:** > Thank you for sharing your positive experience with Fusion Framework System. We're glad to hear that Fusion Framework System has been beneficial for your company's incident response and risk management. We understand the importance of seamless integration with other software and are pleased to hear that it has contributed to your team's productivity. We apologize for any inconvenience caused by slower customer support response and update issues, and we are actively working to address these concerns. ### 33. Good software that able to manage third party risk management **Rating:** 4.5/5.0 stars **Reviewed by:** Joyce D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Fusion Framework System?** Relationship management and process management analyzer to determine if third party vendor service to use can be interrupting our service providing smoothness. The automation process make it easy to collect all the data presenting the relation in visual report. **What do you dislike about Fusion Framework System?** No dislike. Fusion Framework System is one of the few software that is good in analyzing the integration between our core service with third party vendor risk. **What problems is Fusion Framework System solving and how is that benefiting you?** Assesement and validation of third party and vendor information security is what Fusion Framework has improve for us. ### 34. Best platform that integrate disaster recovery features seamlessly with our business system **Rating:** 4.5/5.0 stars **Reviewed by:** Leroy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Fusion Framework System?** Risk and impact assessement are two of the most important tools to have in the event of major distruption or problem for any business. Fusion Framework has make it easy to configure the features and implement it on our IT stacks. **What do you dislike about Fusion Framework System?** We has no issue that make us dislike Fusion Framework System. Three years of experince with this platform has saves our business of unexpected system failure. **What problems is Fusion Framework System solving and how is that benefiting you?** Collect, combine and analyzed all business system, vendor integration and backup plan for system recovery process. **Official Response from Biana Perez:** > It's great to hear that Fusion Framework System has been instrumental in helping your business prepare for and mitigate potential disruptions. We appreciate your feedback and are glad to hear about your positive experience. ### 35. Biggest help to making sure our operational resilience **Rating:** 4.5/5.0 stars **Reviewed by:** Dan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Fusion Framework System?** Keeping business, product and service running no matter what problem or issues that company is facing. Pinpoint business strength and trains worker to be competend. Evolve to meet industry standard and to integrate easily with vendor,customer need and new technology. **What do you dislike about Fusion Framework System?** No problem and issues at all. Easy to configure and able to be used everyday. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion Framework system help to determine how business is running, what process is involved and quality or vendor or third party that integrated with the platform. ### 36. The best risk manager system that we have used for the last three years **Rating:** 4.5/5.0 stars **Reviewed by:** Donna J. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Fusion Framework System?** Using the data driven approach to build a resilience system that can adapt to new changes and problem that business is facing. Mapping business resource and service for situational monitoring. **What do you dislike about Fusion Framework System?** No dislike with Fusion Framework. It provide a wide range of customization that a business need to build a strong system that can work in any condition. **What problems is Fusion Framework System solving and how is that benefiting you?** Analyze, evaluate and take action on data finding or threat to business service. Automation on several tasks to ease the manual task burden. ### 37. Use Fusion Framework System to accelerate process agility **Rating:** 4.5/5.0 stars **Reviewed by:** Robert F. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Fusion Framework System?** Simplfy complex process or workflows to bring the best path that will produce the same result. Digitalized almost all process implementation with a few click. Map critical service that can distrupt product delivery promise. **What do you dislike about Fusion Framework System?** Integration with some of the tools isn't too smooth. Need a straightforward process just to integrate program that we use. **What problems is Fusion Framework System solving and how is that benefiting you?** BIAs is easy to modified and edited. Perform excercises to test and define which service will be interrupted when the real distruption hit us. **Official Response from Iyla Dizechi:** > We're glad to hear that you find Fusion Framework System helpful in simplifying complex processes and digitalizing implementations. We appreciate your feedback on the integration process and will share your feedback with the team to work on making it smoother for you. ### 38. Archive operation resilience and incident recovery in one platform **Rating:** 4.5/5.0 stars **Reviewed by:** Alisia F. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Fusion Framework System?** Fast configuration in creating recovery point in system. Create a system for operation resilience by analyzing all the risk and implementing risk buffer for all the finding. Monitors closely contigency planning to create a flows to fix incident quickly. **What do you dislike about Fusion Framework System?** Nothing to dislike. We have use it everyday to monitor risk and incident. **What problems is Fusion Framework System solving and how is that benefiting you?** Maps critical service that business need to still functioning in total distruption events. Use the contigency workbook to resume the service quickly. **Official Response from Iyla Dizechi:** > Thank you for your positive feedback! We're pleased to hear that you use Fusion Framework System daily to monitor risk and incidents. If you have any suggestions for improvement or additional features, please feel free to share them with us. ### 39. Reducing operation risk and take advantage of the simplify operation **Rating:** 4.5/5.0 stars **Reviewed by:** Paige H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2023 **What do you like best about Fusion Framework System?** Detect and acknowledge product difficulties and simplify the process delivery. Take advantages of the automation features to create an accurate system and business operation. Track progress and solves issues with pending tasks. **What do you dislike about Fusion Framework System?** No dislike with Fusion Framework System. Great workflow in mitigating risk management. Active customer support in solving issues we had with the platform **What problems is Fusion Framework System solving and how is that benefiting you?** Manage, compile and analyzed the data recovery excercise to create a workflows for auditing and proper documentation. ### 40. Build new operation norms to better fulfill service to customer **Rating:** 4.5/5.0 stars **Reviewed by:** John F. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Fusion Framework System?** Build unstoppable product that satisfy customer needs and boost customer confident on our service. Easy to indentify issues with product and prioritize troubleshooting. **What do you dislike about Fusion Framework System?** No dislike. It has provide all that we want to create a new operation norms and service workflows to server customer better. **What problems is Fusion Framework System solving and how is that benefiting you?** Operational risk management is successfully contained and mitigate the risk before it is impacting normal service. Making sure the downtime is minimum for all service. ### 41. Solid Business Continuity Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Fusion Framework System?** The features are robust and tailored to fit the needs of any organization **What do you dislike about Fusion Framework System?** Without having Salesforce experience for customization, there is dependence on Fusion's professional services for customization with is an added cost. **What problems is Fusion Framework System solving and how is that benefiting you?** It is nice to have a central repository and the ability to run specific customizable reports. **Official Response from Biana Perez:** > We appreciate your positive feedback about the robust features and customizable reports of our system. We understand the concern about customization costs and are actively working to enhance our customization options to provide more flexibility for our users. ### 42. Operational agility is the priority and most critical **Rating:** 4.5/5.0 stars **Reviewed by:** Stanley D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Fusion Framework System?** Fusion Framework System is our trusted platform to making sure operational agility is able to archive. The process of implementation is easy and able to setup it within the first try. No more complex opearation and has eliminated the manula task completely. **What do you dislike about Fusion Framework System?** No dislike that is recorded after two years of experience with Fusion Framework platform. We use it frequently to reduse operational risk. **What problems is Fusion Framework System solving and how is that benefiting you?** Use the platform to observe risk management progress and issues with it. Provide clearer inisights and visibility to system manager to evaluate all risk with operation. ### 43. Fusion Framework experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Fusion Framework System?** As a system administrator for Fusion it is very easy to update and make changes to the system with it being built on a salesforce platform. It is customizable, easy to use, and everything connects together easily. The user interface allows for easy use of the system as well. Data loader makes implementing and integrating new data easy and there a lot of other custom API connections between systems if you are able to build it out within your environment. Customer support has never been an issue. **What do you dislike about Fusion Framework System?** While the Salesforce platform makes it easy to use, you are often bound by the limits of what Salesforce can or cannot do. Sometimes requested changes and customizations, or system enhancements cannot be performed because it is not able to be done within Salesforce. Additional licenses can become expensive. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion is used within our environment for Business Continuity Planning, 3rd Party Vendor Compliance, and Enterprise Risk Management, which helps us connect data from these three areas together within our organization. The system helps give a holistic view of the risk profile for our company. **Official Response from Iyla Dizechi:** > Thank you for your valued review! We're glad you have been able to use the Fusion Framework System to easily connect your interface and connect new data for your organization. We're also happy to see that you've enjoyed using it for Business Continuity Management, 3rd Party Vendor Compliance, and Enterprise Risk Management to gain a holistic view of your company. Thank you for being a value customer. ### 44. Fusion - a GRC Powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Fusion Framework System?** The foremost features that i like about Fusion are its nice clean interface, ease of navigation, ability to link data objects across domains and flexibility in generating and presenting reports and dashboards. **What do you dislike about Fusion Framework System?** The devil is in the details, so it is likely available if you want information about something (which is not necessarily a bad thing!). Depends on how much you would like to be displayed. The view can get cluttered if you have lot of information turned on by default. **What problems is Fusion Framework System solving and how is that benefiting you?** We are onboarding our manual program onto Fusion and it is interesting to see how it will help us analyze all the data around different BCM activities. With frequent business/organizational changes, it is easier to update data in one place and let Fusion take care of all the interdependencies. It definitely saves time in having to update multiple manual documents/repositories. ### 45. Fusion, An Extensive and User-Friendly Risk Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sean W. | Risk and Resilience Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Fusion Framework System?** Effective, customizable, collaborative, and easy-to-use risk management platform that can be tailored to your organization's exact needs for risk functions regarding Business Continuity, Crisis Management, Incident Management and Disaster Recovery. **What do you dislike about Fusion Framework System?** The System Administrator training was provided too early in the implementation stage of the platform. Because users have not entered into the platform and are new to the tool, some advanced features shown in the training session are not as applicable in comparison to when users have become more familiar with the tool during/after the implementation stage. **What problems is Fusion Framework System solving and how is that benefiting you?** Fusion bridges the gap in terms of organization and overall management of our organization's core risk management functions within a user-friendly and efficient platform. **Official Response from Iyla Dizechi:** > Thank you Sean for your review of Fusion! We love to hear that Fusion has been able to support your organization's business continuity, disaster recovery, and crisis and incident management needs. We are continuously working on refining and improving the implementation process for a smoother experience and will share this feedback to our product team. Thank your for using Fusion! ### 46. One of the best systems I've used in the past 15+ years **Rating:** 4.5/5.0 stars **Reviewed by:** Fritz K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Fusion Framework System?** The Fusion Framework system is a very powerful and flexible system to manage your risk needs. Utilizing the Salesforce platform the system is able to manage data and provide insightful analysis and reporting. The systems is highly customizable and can be easily set up to meet the needs of any program, large or small for companies of any size. This includes those with complex organizational and operational structures. I appreciate the ability to make customizations on my own and the support that I receive from Fusion's online help and personnel. **What do you dislike about Fusion Framework System?** There isn't much to dislike about the system. If anything, it can be a bit overwhelming to understand the available options and make decisions about how to best utilize the system to meet the needs of your program and your organization. Fortunately, Fusion has an excellent team of staff and consultants to guide you through the onboarding process. Theses resources remain available to you, at a reasonable cost, for any reconfiguration required to meet the needs of your business or organization. **What problems is Fusion Framework System solving and how is that benefiting you?** Once the data has been entered, the system allows us to quickly understand how processes, systems, and equipment are linked and the dependencies between the various elements that make up our company. We were able to utilize data stored in other systems and easily migrate it into the Fusion system. This took some work on the back end but at the end of the process. It was much more efficient than having to go back and manually update data in the newly acquired system. The ability to quickly understand process and system dependencies and see them visually helps our company be more efficient in our continuity and resilience work and allows the company to quickly understand the impact of a business interruption no matter where it occurs in the organization. ### 47. Fusion is a powerful tool and can be integrated in any program no matter how mature you are. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Fusion Framework System?** The ability to visually see the dependency mapping between processes, applications, plans, vendors, and etc. The ability it to automatically apply changes to a plan seamlessly and have it reflect realtime. The ability to create workflows to caputre metrics, key data points, and drive compliance. **What do you dislike about Fusion Framework System?** Lack of or NO documentation provided by the Fusion Implementation team -- describing each customized field, object, workflow -- explaining "the why" it was built that way. Too many customized options - once you go down a rabbit hole, it leads to more complexity. Anyone new coming in (as an admin) will need to be spend several hours understanding why certain objects and records were built a certain way and how it's being used. This creates frustration and then end up having to redo or rebuild. **What problems is Fusion Framework System solving and how is that benefiting you?** Moving away from spreadsheets and word documents for plan development and BIAs. Centralizing data and being able to easily map dependencies, create reports and dashboards. **Official Response from Iyla Dizechi:** > Thank you for your feedback! We're happy to hear that your organization has been able use Fusion's dependency mapping and automatic workflows to help your organization see what's happening in real-time. We are currently in the process of providing a more guided experience for our customers during the implementation process to make the customer experience more seamless and less complicated for new users. We will be sure to share this feedback with the team! ### 48. Fusion and the wild Gazel of the Midwestern Prairies of America **Rating:** 4.5/5.0 stars **Reviewed by:** Nick J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Fusion Framework System?** The dependency linakages and the reporting **What do you dislike about Fusion Framework System?** The system can be a bit complex and imposes a steep learning curve **What problems is Fusion Framework System solving and how is that benefiting you?** Value stream mapping. Reporting on such is cumbersom ### 49. Sr Business Continuity Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Carol P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Fusion Framework System?** The flexibility to create a supportive application for the company's BC/DR/Resiliency program. It can be as large or as small to meet the definition / growth of the company's program. **What do you dislike about Fusion Framework System?** Some companies look at and/or purchase the FFS because they think it is a 'plug & play' application and it will CREATE their company's BC/DR/Resiliency program. **What problems is Fusion Framework System solving and how is that benefiting you?** (1) Ease of creating & maintaining BC (COOP) plans as well as DR/Resiliency Playbooks. Updates & formatting can be customized, yet the template (conga) can define the output to be presented consistently between all plans/playbooks. (2) Data integration / sharing with other applications to ensure system of truth for each field. ### 50. Fusion is a great system for addressing and mitigating risks and handling critical situations. **Rating:** 4.5/5.0 stars **Reviewed by:** Trent W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Fusion Framework System?** The Fusion Framework has many essential functions out of the box. But being built on the Salesforce platform, the user has a lot of flexibility to customize his system to meet his/her needs. **What do you dislike about Fusion Framework System?** Some of the Fusion-managed objects have limitations on customization, so if you need a feature, you will need to recreate them with a new custom object. Other than that, there are limitations with the underlying platform Salesforce, some of which can be overcome but at great expense. **What problems is Fusion Framework System solving and how is that benefiting you?** It helps us define, quantify, and visualize risk in the company. We're currently using it for cyber and information security assessments to get a quick view of where we are deficient. We also use it to manage contingency planning, where we can make rapid changes to plans and push them out to the plans they apply to. ## Fusion Framework System Discussions - [When do you expect integration with Workday?](https://www.g2.com/discussions/26579-when-do-you-expect-integration-with-workday) - 2 comments, 1 upvote - [What does Fusion Framework System do?](https://www.g2.com/discussions/what-does-fusion-framework-system-do) - 1 comment - [What is BCM software?](https://www.g2.com/discussions/what-is-bcm-software) - 1 comment - [What is the Fusion platform?](https://www.g2.com/discussions/what-is-the-fusion-platform) - 1 comment - [View Fusion Framework System pricing details and edition comparison](https://www.g2.com/products/fusion-framework-system/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+16%3A17%3A07+-0500&secure%5Bsession_id%5D=67ded04d-dc6a-4b85-99a9-368cf15338a5&secure%5Btoken%5D=5a2c1885d9311f1a59f381f6ee790fd01f16f68fe6f691bf421c25d3286e9d0a&format=llm_user) ## Fusion Framework System Integrations - [OnSolve](https://www.g2.com/products/onsolve-onsolve/reviews) - [Salesforce Shield](https://www.g2.com/products/salesforce-shield/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## Fusion Framework System Features **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Functionality** - Customized Vendor Pages - Centralized Vendor Catalog - Questionnaire Templates - User Access Control **Planning** - Program Management - Resource Modelling - Recovery Plans - Templates - Policy Management **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Risk assessment** - Risk Scoring - 4th Party Assessments - Monitoring And Alerts - AI Monitoring **Execution** - Action Management - Emergency Notifications - Workflows - Vulnerability Management - Task Management - Compliance Management - Incident Management - Document Management - Alerts/Notifications **Business Resilience** - Business Continuity - Compliance Management - Incident Management - Policy Management **Risk Management** - Risk Identification - Risk Classification - Risk Methodology - KRI (Key Risk Indicator) Monitoring - Real-Time Monitoring - KRI (Key Risk Indicator) Monitoring **Analytics** - Business Impact Analysis - Plan Reporting - Recovery KPIs **Generative AI - Vendor Security and Privacy Assessment** - Text Summarization - Text Generation **Integration** - Integrated Risk Management - Disaster Recovery - EMNS - Vendor Risk Management **Generative AI** - AI Tasks **Business Continuity Management** - Recovery Plans - Procedure Templates - Crisis Management - Task Management - Assessment Management - IT Risk Management - Audit Management - Vendor Risk Management - Document Management - Incident Management - Compliance Management - Policy Management - Internal Controls Management - Reputational Risk Management - Forms Management - Operational Risk Management - Workflow Management - Exceptions Management - Issue Management - Vendor Management - Safety Management - Legal Risk Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Business Continuity Management** - Multi-step Planning - Adaptive Learning - AI/Machine Learning - Scenario Planning **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI- Business Continuity Management** - Automated Plan Generation - AI-Generated Post-Incident Reports and Summaries **Additional Functionality** - Secure Data Storage - Activity Dashboard - Third-Party Integrations - "What If" Scenarios - Incident Response Checklists - Reporting & Statistics - Risk Assessment - Multi-Channel Communication - AI Copilot - Business Continuity Exercising - Monitoring - Plan Development **Agentic AI - Operational Risk Management** - Proactive Assistance **Additional Functionality** - Scenario Planning - Activity Tracking - Prioritization - Audit Trail - Risk Scoring - Approval Process Control - Customizable Reports - Predictive Analytics - AI Copilot - Alerts/Notifications - Dashboard - Data Visualization - Risk Reporting - Version Control - Risk Assessment - Reminders - Risk Analysis - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - API **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility - Third-Party Integrations **Services** - Implementation - Training & Learning - Customer Support - Professional Services **Additional Functionality** - Predictive Analytics - Process Modeling & Designing - Configurable Workflow - Real-Time Reporting - AI Copilot - Forecasting - Risk Reporting - Reporting & Statistics - API - Business Continuity Exercising - Vulnerability/Threat Prioritization - Customizable Reports - Audit Trail - Risk Alerts - Risk Scoring - Access Controls/Permissions - Surveys & Feedback - Data Visualization - Document Storage - Heatmaps - Risk Assessment - Risk Analysis - Financial Risk Reporting - Approval Process Control - Dashboard - Root Cause Analysis - Activity Tracking - Business Process Control - Alerts/Notifications - Data Import/Export - Performance Metrics - Security Auditing - Dashboard Creation - Secure Data Storage - Scenario Planning - Prioritization - Version Control - Reminders - Corrective and Preventive Actions (CAPA) ## Top Fusion Framework System Alternatives - [Archer](https://www.g2.com/products/archer-technologies-archer/reviews) - 3.6/5.0 (17 reviews) - [ServiceNow Governance, Risk, and Compliance (GRC)](https://www.g2.com/products/servicenow-governance-risk-and-compliance-grc/reviews) - 4.2/5.0 (108 reviews) - [LogicGate Risk Cloud](https://www.g2.com/products/logicgate-risk-cloud/reviews) - 4.6/5.0 (189 reviews)