Fusion Framework System Pros and Cons

Fusion Framework System Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the ease of use of Fusion Framework System essential for effective incident management and risk assessment. (29 mentions)

Users value the customizability of Fusion Framework System, allowing tailored solutions for specific organizational risk management needs. (17 mentions)

Users find the customizable risk management platform invaluable, enhancing effectiveness for diverse risk functions across organizations. (17 mentions)

Users value the s seamless integrations of Fusion Framework System, enhancing usability and improving overall workflow efficiency. (15 mentions)

Users value the customization capabilities of Fusion Framework System, ensuring it meets their specific risk management needs. (14 mentions)

Users value the vast number of features in Fusion Framework System, enhancing security and risk management capabilities. (14 mentions)

Users find the learning curve challenging, often feeling overwhelmed and needing clearer guidance from the start. (11 mentions)

Users experience poor customer support leading to delays in problem resolution and decreased productivity. (8 mentions)

Users find the complexity of features overwhelming, making it challenging to maximize the system's potential effectively. (7 mentions)

Users note a lack of guidance initially, as navigating options can be overwhelming without clearer directions. (7 mentions)

Users find the difficult customization of the Fusion Framework System hinders effective use and limits necessary adjustments. (6 mentions)

Users find the limited customization options restrictive, often relying on costly professional services for enhancements. (6 mentions)

Top Pros or Advantages of Fusion Framework System

1. Ease of Use

Users find the ease of use of Fusion Framework System essential for effective incident management and risk assessment.

See 29 mentions

See Related User Reviews

Kim M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to manage and use risk management system with great features"

What do you like about Fusion Framework System?

This platform is excellent mainly for its automation features, creating and maintaining different aspects of your systems as a SaaS solution, offers g

Mohit M.

Enterprise (> 1000 emp.)

4.0/5

"Impactful Operational Resilience Framework"

What do you like about Fusion Framework System?

I feel the Inherent Risk Rating and MAD ratings can be really helpful for clients as per their different category requirements. Also, the calculations

2. Customizability

Users value the customizability of Fusion Framework System, allowing tailored solutions for specific organizational risk management needs.

See 17 mentions

See Related User Reviews

Kim M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to manage and use risk management system with great features"

What do you like about Fusion Framework System?

This platform is excellent mainly for its automation features, creating and maintaining different aspects of your systems as a SaaS solution, offers g

Sean W.

Mid-Market (51-1000 emp.)

4.5/5

"Fusion, An Extensive and User-Friendly Risk Management Platform"

What do you like about Fusion Framework System?

Effective, customizable, collaborative, and easy-to-use risk management platform that can be tailored to your organization's exact needs for risk func

3. Risk Management

Users find the customizable risk management platform invaluable, enhancing effectiveness for diverse risk functions across organizations.

See 17 mentions

See Related User Reviews

Kim M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to manage and use risk management system with great features"

What do you like about Fusion Framework System?

This platform is excellent mainly for its automation features, creating and maintaining different aspects of your systems as a SaaS solution, offers g

Mohit M.

Enterprise (> 1000 emp.)

4.0/5

"Impactful Operational Resilience Framework"

What do you like about Fusion Framework System?

I feel the Inherent Risk Rating and MAD ratings can be really helpful for clients as per their different category requirements. Also, the calculations

4. Integrations

Users value the s seamless integrations of Fusion Framework System, enhancing usability and improving overall workflow efficiency.

See 15 mentions

See Related User Reviews

Pete C.

Mid-Market (51-1000 emp.)

4.0/5

"Advanced risk management solution to strengthen resilience and ensure continuity"

What do you like about Fusion Framework System?

The most outstanding thing of Fusion Framework System is its perfect usability and the integration with our current software environment. Its interfac

Joan N.

Small-Business (50 or fewer emp.)

5.0/5

"The best feature of Fusion Framework System is the support!"

What do you like about Fusion Framework System?

I love it because it is easy to use and has helped us satisfy regulators regarding the monitoring implemented. Additionally, the level of detail and c

5. Customization

Users value the customization capabilities of Fusion Framework System, ensuring it meets their specific risk management needs.

See 14 mentions

See Related User Reviews

Kim M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to manage and use risk management system with great features"

What do you like about Fusion Framework System?

This platform is excellent mainly for its automation features, creating and maintaining different aspects of your systems as a SaaS solution, offers g

Josiel S.

Small-Business (50 or fewer emp.)

5.0/5

"Streamline project management with customizable features and community support"

What do you like about Fusion Framework System?

For the management of our projects, I have been using the Fusion Framework System, and I have found it to be very flexible, as we can change the softw

6. Features

Users value the vast number of features in Fusion Framework System, enhancing security and risk management capabilities.

See 14 mentions

See Related User Reviews

Kim M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to manage and use risk management system with great features"

What do you like about Fusion Framework System?

This platform is excellent mainly for its automation features, creating and maintaining different aspects of your systems as a SaaS solution, offers g

Mohit M.

Enterprise (> 1000 emp.)

4.0/5

"Impactful Operational Resilience Framework"

What do you like about Fusion Framework System?

I feel the Inherent Risk Rating and MAD ratings can be really helpful for clients as per their different category requirements. Also, the calculations

Top Cons or Disadvantages of Fusion Framework System

1. Learning Curve

Users find the learning curve challenging, often feeling overwhelmed and needing clearer guidance from the start.

See 11 mentions

See Related User Reviews

Harold P.

Small-Business (50 or fewer emp.)

4.0/5

"Fusion Framework System is bridging the gap between technical prowess and operational needs"

What do you dislike about Fusion Framework System?

Getting started may seem to be a big load because there is so much one could do with it. Some more transparent steps or additional help at the very be

Malissa R.

Small-Business (50 or fewer emp.)

5.0/5

"Business Continuity and Crisis Management Supervisor"

What do you dislike about Fusion Framework System?

The learning curve as an admin. Is a challenge.

2. Poor Customer Support

Users experience poor customer support leading to delays in problem resolution and decreased productivity.

See 8 mentions

See Related User Reviews

Amanda G.

Small-Business (50 or fewer emp.)

3.5/5

"This powerful business continuity tool improved our decision making"

What do you dislike about Fusion Framework System?

Fusion Framework System has relatively weak performance when doing heavy processing during its busiest hours. It has brought changes to our working op

Amanda D.

Small-Business (50 or fewer emp.)

4.0/5

"We maximized efficiency through integration and automation of risk management measures"

What do you dislike about Fusion Framework System?

One of the weaknesses of Fusion Framework System is that it has less features compared to some other risk management software programs available in th

3. Complexity

Users find the complexity of features overwhelming, making it challenging to maximize the system's potential effectively.

See 7 mentions

See Related User Reviews

Ariya C.

Small-Business (50 or fewer emp.)

5.0/5

"Adapts to your company's processes and practices"

What do you dislike about Fusion Framework System?

There are a number of features that can be improved a little more. It also seems to have some conversion problems. There are many settings that can be

Amanda G.

Small-Business (50 or fewer emp.)

3.5/5

"This powerful business continuity tool improved our decision making"

What do you dislike about Fusion Framework System?

Fusion Framework System has relatively weak performance when doing heavy processing during its busiest hours. It has brought changes to our working op

4. Lack of Guidance

Users note a lack of guidance initially, as navigating options can be overwhelming without clearer directions.

See 7 mentions

See Related User Reviews

Harold P.

Small-Business (50 or fewer emp.)

4.0/5

"Fusion Framework System is bridging the gap between technical prowess and operational needs"

What do you dislike about Fusion Framework System?

Getting started may seem to be a big load because there is so much one could do with it. Some more transparent steps or additional help at the very be

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Powerful and highly customizable tool"

What do you dislike about Fusion Framework System?

It often requires extensize product support to make basic adjustments/customizations.

5. Difficult Customization

Users find the difficult customization of the Fusion Framework System hinders effective use and limits necessary adjustments.

See 6 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Fusion Framework experience"

What do you dislike about Fusion Framework System?

While the Salesforce platform makes it easy to use, you are often bound by the limits of what Salesforce can or cannot do. Sometimes requested change

Casper P.

Small-Business (50 or fewer emp.)

4.0/5

"We easily centralized risk management in our business"

What do you dislike about Fusion Framework System?

One disadvantage of the Fusion Framework System is that it offers a very limited number of options for changing the appearance of reports. This is qui

6. Limited Customization

Users find the limited customization options restrictive, often relying on costly professional services for enhancements.

See 6 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Fusion Framework experience"

What do you dislike about Fusion Framework System?

While the Salesforce platform makes it easy to use, you are often bound by the limits of what Salesforce can or cannot do. Sometimes requested change

Casper P.

Small-Business (50 or fewer emp.)

4.0/5

"We easily centralized risk management in our business"

What do you dislike about Fusion Framework System?

One disadvantage of the Fusion Framework System is that it offers a very limited number of options for changing the appearance of reports. This is qui

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disha m.

11/4/2025

"Efficient Process Management with Continuous Improvements"

4.5/5

What do you like best about Fusion Framework System?

I really appreciate the ease of views that the Fusion Framework System provides, which simplifies my ability to oversee and manage various processes. The introduction of new features and constant improvements enhance the system’s flexibility and allow me to leverage it for a diverse array of tasks, accommodating ever-changing requirements and the perpetual need for advancement. The ability to utilize these new capabilities significantly improves our processes. Additionally, the initial setup, although time-consuming, paved the way for smooth onboarding and training. The availability of numerous tutorials further simplifies mastering the capabilities of the system, ultimately making its adoption seamless. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I find some of the functionalities of the Fusion Framework System to be a bit slow to use initially. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

edit

Thank you for sharing your experience with Fusion, Disha! It’s great to hear that the platform's evolving features, clear views, and training resources are helping you manage processes more effectively and adapt to changing needs. We love knowing that the initial setup investment is paying off in smoother day-to-day use. We also appreciate your note about the learning curve and early speed challenges. Insights like yours help us understand where we can continue to improve. Thank you again for your thoughtful review and for choosing Fusion to support your resilience program!

keith k.

IT Disaster Recovery Lead

10/14/2025

"Robust Enterprise Resiliency with Exceptional Support"

4.5/5

What do you like best about Fusion Framework System?

I appreciate how the Fusion Framework System integrates seamlessly with Salesforce, offering a robust platform that outperformed our previous considerations. The setup was straightforward, aided by an excellent support team providing consistent assistance. The AI-based Infusion Uploader significantly reduces manual labor by 30%, enhancing efficiency in creating business continuity and disaster recovery plans. Additionally, the connectors to ServiceNow, Workday HR, and SalesPoint iQ streamline data integration and improve identity management. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I find that the current exercise capability in the Fusion Framework System does not meet our requirements, especially when we conduct exercises for disaster recovery. It requires a lot of manual overhead to import legacy exercises, which is inefficient. Having the infusion AI uploader available for exercises would significantly improve processes by allowing us to bring those processes in without manually recreating them. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

I find the product connects departmental capabilities, ensuring seamless data integration and communication, which helps us prioritize tasks and identify gaps. It reduces manual labor by 30% using AI and facilitates identity management and data import from ServiceNow and Workday. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

edit

Keith, thank you for taking the time to share your feedback! We’re glad to hear that the Fusion Framework System and features like inFusion are helping streamline your work. We also sincerely appreciate your honest input on exercise management. Feedback like yours helps guide our product improvements. Thanks again for your thoughtful review and for being a Fusion customer!

TINA B.

Information Security Analyst

Enterprise (> 1000 emp.)

7/30/2025

"Fusion is an essential platform that enhances our ability to manage, update and access BRDR plans."

4.5/5

What do you like best about Fusion Framework System?

What is most helpful is that the tool is a centralized repository for all BR/DR data/information and planning.

Also, The Guided Workflow (GWF) is a user friendly game changer tool for our end users which serves an Automated workflow for plan updates. GWF helps ensure all users follow the same process when updating their plans while reducing variability and errors and improving compliance. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I don’t have any dislikes at this juncture. Fusion is a comprehensive solution for organizations looking to mature their business resilience/business continuity and disaster recovery programs. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Fusion Framework System solves the problem of fragmented and inconsistent business resilience/business continuity and disaster recovery documentation. Before Fusion, plans were stored in various formats and locations, making coordination and audits difficult. Now, Fusion provides a centralized, standardized, and version-controlled platform that ensures alignment across departments. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

edit

We're thrilled to hear that the Fusion Framework System has been such a valuable asset to your organization, particularly with its centralized repository and the user-friendly Guided Workflow tool. We appreciate your positive feedback!

Nakul M.

10/9/2025

"Highly Customizable with Great Integration"

5/5

What do you like best about Fusion Framework System?

I appreciate the extensive initial setup of the Fusion Framework System, which allowed for customization to meet our specific needs. The seamless integration with our systems is a significant advantage. I value its central role as a single tool for managing all enterprise resilience operations. The ability to integrate with other systems and send notifications using Alert Media is highly beneficial. The product team’s willingness to adapt and work according to our requirements is commendable. Furthermore, the regular new releases and enhanced capabilities make the product adaptable to changing market needs. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I would change the search functionality. It's not as insightful. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

edit

Thanks so much for your thoughtful review, Nakul! We’re glad to hear Fusion Framework System is helping you manage enterprise resilience in one place and that our team’s collaboration and flexibility have made a difference. We appreciate you sharing your experience with us!

Ajay Y.

Software Engineer

Mid-Market (51-1000 emp.)

7/30/2025

"Fusion Framework System Evaluation Report"

4.5/5

What do you like best about Fusion Framework System?

What I like best about the Fusion Framework System is its flexibility and configurability. It allows organizations to tailor risk and resilience processes according to their unique business needs without heavy customization or coding. The user interface is intuitive, and the integration capabilities across business continuity, risk management, and incident response provide a centralized, real-time view of organizational risk. The automation of workflows and robust reporting tools significantly enhance decision-making and operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

While the Fusion Framework System offers strong flexibility and integration features, one area that could be improved is its learning curve for new users. Due to the system’s extensive configurability, it can feel overwhelming at first without proper training. Additionally, some users have noted that advanced reporting or dashboard customization can require technical expertise or support from Fusion, rather than being fully self-service. Occasional performance lags during heavy data loads or complex workflows can also affect the user experience. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

The Fusion Framework System is solving the challenge of siloed risk and continuity management by centralizing key resilience functions—like business continuity, risk assessment, incident management, and ITDR—into a single, integrated platform.

This has benefited us in several ways:

Improved visibility and decision-making: With real-time data and dashboards, leadership can quickly assess risks and make informed decisions during disruptions.

Streamlined workflows: Automated tasks and notifications have reduced manual effort, increased consistency, and improved response times across teams.

Audit readiness and compliance: The system helps us maintain clear documentation and traceability, making regulatory audits smoother and less time-consuming.

Enhanced collaboration: Stakeholders across departments now work from the same data source, minimizing miscommunication and delays. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

edit

Thank you for the thoughtful review, Ajay! We’re glad to hear that the platform’s flexibility and integration are driving value for your organization. We appreciate the feedback on usability and reporting, and we’ll be sure to share it with the team. Thank you for being part of the Fusion community.

Robert W.

BC and DR Manager

Mid-Market (51-1000 emp.)

8/6/2025

"Fusion Framework Review"

4/5

What do you like best about Fusion Framework System?

I find a lot of value in the Guided Workflow (GWF). It eases the transition to creating a BIA in the tool.

The team that taught the Kickstarter program were knowledge, friendly and available. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It's more expensive than other planning tools that I have looked at in the past. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

edit

We're pleased that Fusion Framework is meeting your needs with our robust system and useful features. Thank you for choosing us!

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

7/30/2025

"Independent Consultant"

4/5

What do you like best about Fusion Framework System?

1. Fusion’s power is the relationship mapping

2. The Community Exchange

3. Ability to have separate targeted apps

4. That it is built on Salesforce Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

1. The UI isn’t always easy/intuitive.

2. Often the roadmap focuses on bells and whistles in lieu of core functionality that doesn’t align with industry (examples: easy and right way to sequence procedure and steps within a plan or having the incidents module align with the structure industry uses).

3. Fusion Central documentation isn’t kept current.

4. It isn’t always clear how users can influence the roadmap.

5. Enhancements are often delayed or descoped. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

edit

Thank you for your review and for highlighting both the strengths and areas for improvement in the Fusion Framework System. We’re glad to hear the platform’s flexibility, relationship mapping, and Community Exchange are valuable to you. We also appreciate your candid feedback on usability, roadmap transparency, and documentation - these are areas we’re actively working to improve. Your insights are important to us, and we’re committed to delivering a better, more intuitive experience.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/15/2025

"Efficient Organization with Fusion Framework, but Can Be Slow at Times"

4/5

What do you like best about Fusion Framework System?

I like how Fusion Framework System keeps everything organized and makes tracking continuity plans simple and efficient. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It can feel a bit slow and clunky at times, especially when navigating between modules or running reports. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

edit

Thank you for sharing your feedback! We’re glad to hear that the Fusion Framework System is helping keep your continuity plans organized and making coordination and reporting easier for your team. We appreciate your note about navigation and performance, and your feedback helps us continue to improve the experience. Thank you again for taking the time to leave a thoughtful review and for being a Fusion customer!

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/5/2025

"Intuitive and Easy to Use Once Set Up"

4.5/5

What do you like best about Fusion Framework System?

It’s mostly intuitive and easy to use once it’s set up. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

The implementation was problematic- we probably had a bad implementation team but I had to go through 2 project PMs and 3 project advisors. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

edit

Thank you for taking the time to share your feedback. We’re glad to hear that once configured, the Fusion Framework System has been intuitive to use and is helping serve as a centralized source of truth for your data. We’re sorry to learn that your implementation experience didn’t meet expectations. We truly appreciate you sharing this, as it helps us continue to strengthen our onboarding processes and support. Thank you again for your review and for being a Fusion customer.

Gregory D.

Senior Director of Operational Risk and Strategy

Enterprise (> 1000 emp.)

2/15/2025

"Powerful Business Resiliency Risk Platform"

4.5/5

What do you like best about Fusion Framework System?

The best part of the Fusion Framework System is that it allows companies to have one place to learn, prepare, and respond appropriate to any enterprise risk a company may face. It allows flexibility in specific areas to accomplish business objectives. We store site information, department, function processes, key contacts, and other critical business information. It is intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It is not a one-stop-shop for all of your risk management needs. For example, it's not a risk management information system, or RMIS, where you can store claim, insurance, and TCOR data. However, it is a more targeted approach to managing business continuity and other risks. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

edit

Thank you for sharing your feedback. We're glad to hear that you find the Fusion Framework System intuitive and easy to use. We're committed to providig a platform that adds value and we're happy to hear that it has allowed your company to effectively manage your enterprise risks and business continuity planning.