Fuse Workforce Management Reviews & Product Details

I have more than five years of experience using the UKG Ready platform. Knowing this, the Fuse team tailored our implementation experience accordingly. We were able to strike a perfect balance in which they engaged my system expertise, but also used their own, more extensive knowledge to pitch better approaches and setups to me. I lost count of how many times various members of the Fuse team blew me away with their solutions. The system is capable of so much more than I ever realized. Fuse demonstrated time and time again how invested they were in building the best possible system setup for us by pouring countless hours into configuration, research, and testing to get a result that meets or exceeds our expectations.

The implementation process itself was the most organized I had ever seen. The use of the Monday.com board kept us all on track with our priorities, action items, and deadlines. Other implementations I've experienced in the past involved spreadsheets, a plethora of email clutter, communication issues, and, ultimately, far more configuration work on our shoulders than whatever company we were working with. Fuse, on the other hand, took on massive system configuration projects that I had thought would be my responsibility. Because of this, more of my time was freed up to work on the transition from our prior systems to this one. The Fuse team would ask all the right questions, then take my answers and run with them.

Communication during implementation was excellent as well. We met regularly with screensharing calls to review the Monday.com board and walk through different system modules as they were being built. This was, by far, the smoothest implementation I have ever experienced.

My favorite part? I have the keys to the kingdom. Other companies like to put restrictions on system administrators, whereas the Fuse team partners with us and quenches our desire to be as self-sufficient as possible. If I want to learn how something works, I can utilize Fuse's extensive resource library and/or contact their support email to get a team member to walk me through it.

Gone are the days where I want to accomplish something in the system and confidently know how to do it, but have to wait for the TPA, who has more admin access than me, to do it for me. Because of this model in which Fuse's clients are self-sufficient, their own team members are more accessible when we need them. I've had trouble with other companies in the past in which help was delayed because the support team was bogged down by "just do it for me!" clients who were unwilling to learn how to do anything in the system. Fuse cultivates self-sufficient clients like us and makes themselves available to help us when we need it. Even as we phased out of implementation, the Fuse team never abandoned us or lowered their standards of communication, attentiveness, and support.

Another key aspect of Fuse's support harkens back to what I said about their extensive system expertise. Before we signed on with Fuse, I used to joke about the "Unfortunately, the system can't do that" response that I frequently got from previous companies I have worked with. Those previous companies assigned me to the newbie support representatives who inadvertently gave me the "Unfortunately, the system..." response despite the system actually having the capability that I needed. It was frustrating when those representatives seemed to care more about closing the ticket as quickly as possible rather than doing a deep-dive into my issue and researching viable solutions.

Fuse, on the other hand, has earned my trust. If they say "Unfortunately, the system..." then I know for a fact that they did their research and exhausted all their options. Even when that happens, they still find a way to offer me workarounds to choose from. I've gotten to a point that, when I contact Fuse support, I often say, "Here is how we did it in our previous system, and this is what we are trying to accomplish. Do you know of a better way to do it?" On many occasions, the answer is yes, and I'm once again blown away by the magic they can work within the system.

I can't say enough about how incredible the Fuse team is. To say that I'm happy with our partnership and the system configuration we built together would be an understatement. Review collected by and hosted on G2.com.

If I have to say something, it would be the occasional system limitations, which are beyond the Fuse team's control. I can't really complain about the system limitations that I encounter, though, because the platform Fuse supports is so versatile compared to others in the market that the occasional inconveniences within the system pale in comparison to those of competitor platforms. Review collected by and hosted on G2.com.

During the implementation process, the use of the Monday board was invaluable in tracking the progress of each step and identifying the materials needed to move forward.

FUSE Support has been exceptional, providing prompt and reliable assistance whenever needed. The flexibility of having a FUSE representative available for calls is remarkable, and the turnaround time for support is consistently quick.

FUSE has effectively streamlined our operations, often enhancing our processes. Many of our previously manual tasks are now digitized, leading to faster and more efficient processing. Review collected by and hosted on G2.com.

The account login process is not very user-friendly. Employees frequently get locked out and often need to reset their passwords. Additionally, it would be beneficial to offer multiple language options for the system. When users select 'Forgot Password,' the system requests their SSN, which raises concerns for some.

Furthermore, the time clocks and backup batteries are notably expensive. Review collected by and hosted on G2.com.

I highly recommend this platform. It has many capabilities. Customer service agents are quick to respond and very knowledgable. Review collected by and hosted on G2.com.

Sometimes it may be hard to find what you are looking to do within the system, however they have a great reference library and customer service is very supportive. Review collected by and hosted on G2.com.

Too many to mention! The customer service is the best in ANY industry; the product is user friendly and the implementation was the easiest I've been through in 30 years of HR. This is the 2nd time I've implemented FUSE and both times, my peers and CEO were amazed at how much better the product is and the service. I can't say enough great things about FUSE! Review collected by and hosted on G2.com.

Nothing. The Team at FUSE is the best in ANY industry. They are responsive and helpful and FAST! Jimmy John's has nothing on FUSE! Review collected by and hosted on G2.com.

I've talked to several HR teams who struggle with their HRIS provider's customer support. Fuse provides that missing customer support link between the developer and the end-user, which is vital to getting your money's worth out of the software.

Prior to working with Fuse, we had been with another company with the same platform. We had only been using the system for timesheets and payroll and had no idea what the full system could do. The Fuse support team recognized this and worked with me to maximize the system's full potential. They met with me one-on-one to get my system up and running effectively and customized it based on my workflows and policies. We now use it for all our Performance, Applicant Tracking, Employee Hub, Benefits, and Compensation. It's a one-stop shop for our employees. I feel competent and well trained on all the systems to change and /or fix any issues that arise. But if I need help, the response time on support tickets is fast and thorough. Review collected by and hosted on G2.com.

I have had no issues with Fuse Workforce Management and would highly recommend. Review collected by and hosted on G2.com.

Their customer service is AMAZING! They can solve any problem you have, and are always so pleasant and FAST to respond. Using the daily features on the program are so easy and intuitive. Review collected by and hosted on G2.com.

Sometimes it can be hard to find things - I don't have an accounting background, so sometimes the wording of things throws me off. However, once I find something it's easy to "earmark" it to reference it later. Review collected by and hosted on G2.com.

I love the functionality of the new application, but I love the customer service even more. I contact ProPayroll regularly, so much so that they know my voice without even having to announce myself. Everyone is always VERY professional, patient and willing to assist--no matter how long it takes. And, if they don't have an immediate response, they always follow-up immediately. Review collected by and hosted on G2.com.

I don't DISLIKE the new application; however, because of they increased functionality, I find myself making more mistakes and having to make more corrections. Typically this is because I missed a step in the setup process. Review collected by and hosted on G2.com.

The customer service Fuse provides is definitely my favorite part of working with Fuse. The team that sets you up, is who you talk to going forward. Review collected by and hosted on G2.com.

We haven't had any major challenges. There are some functions we would like the system to do, but there are some limitations to the system's capabilities. But they work with us and find a solution. Review collected by and hosted on G2.com.

I rely on Fuse on a daily basis to easily access employee information. Processing payroll has been quite efficient, especially with the preparation of the CA Annual Pay Data Report. It's impressive how quickly I can prepare the data and generate the report with just a key entry. Additionally, their prompt support has been really helpful. Whenever we have questions about the Fuse, we always receive quick email responses. Review collected by and hosted on G2.com.

The improvement of their benefit module is still in progress. Once completed, I expect it to offer a much better service. Review collected by and hosted on G2.com.

The support given by Fuse supersedes five star! Emails are answered timely and phone calls are almost always answered and if not return calls happen within the hour. Implementation was easy with the guidance of their support staff and project management team. Review collected by and hosted on G2.com.

Some of the maintenance on the system can be pretty technical. However, the support give to help work through those technical issues makes it worth it. Review collected by and hosted on G2.com.