
Fuse is a very customization-friendly program. Meaning that 80% of the program is build to fit your needs as a company, from everything to payroll, reports, page/profile set-up, on-boarding, open enrollment, etc.
Pulling reports is a breeze, mass editing, tracking hours, adding employees into the system( both one at a time and mass amounts of employees uploaded into the system).
Besides one customer service rep, their team is great and easy to work with and fun! Review collected by and hosted on G2.com.
Since the program can be customized in any way the customer sees fit, implementation is a huge thing to take on. My previous employer decided to roll out the system before it was completely built out which caused a lot of back fires on us(HR and Payroll team) because employees vacation hours weren't being tracked correctly, they could not see their beneficiaries, etc because we were still working with the Fuse team on building/molding the system to do exactly what we wanted to on the back end.
Their Open Enrollment set up is probably the one thing that is least flexible. It is hard to follow at times and is not something that you wouldnt have the opportunity to customize as much compared to the rest of the system Review collected by and hosted on G2.com.
My favorite aspect of the system is that we have really been able to customize it to fit our needs. Most of this customization is via settings changes or slight alterations on the back end. As time goes on we continue to learn more and more about the system and are able to make these adjustments ourselves as needed. However, if I ever need help I know my support team is a phone call or an email away. I'm constantly impressed with the follow-up time with any questions or issues we run into. Review collected by and hosted on G2.com.
We did not allow enough time for implementation and had to rush through some of the setup to get everything ready in time for payroll at the start of Q2 & open enrollment that same month. Both the implementation team and I may have been a bit ambitious just due to the sheer scope of the transition. Review collected by and hosted on G2.com.
The customer service is superb - they are always willing to take the time to help out right away with any concerns. Review collected by and hosted on G2.com.
Adding employees is not that easy - insuring that all is set up correctly. Review collected by and hosted on G2.com.
ProPayroll's support team is very helpful and responsive. They are quick to reply to emails and easily assessable on the phone. I appreciate their support and time. Review collected by and hosted on G2.com.
There are a few bugs in the system. Viewing PTO balances and accruals is not as simple as our old system. Review collected by and hosted on G2.com.