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At a Glance
Market Segments
Mid-Market (56.7% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
Fuse Workforce Management
Star Rating
(61)4.5 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Fuse Workforce ManagementPaychex
Star Rating
(1,632)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in providing a user-friendly interface, making it easy for users to navigate payroll processes. One user highlighted the ability to see their paycheck in real time and appreciated having a central location for pay and benefits.
- Users say that Fuse Workforce Management stands out for its exceptional customer support, with many praising the quick response times and knowledgeable agents. One reviewer noted that the support team was instrumental during the implementation process, ensuring a smooth transition.
- Reviewers mention that Paychex offers a high level of customization, allowing users to tailor dashboards and reports to their specific needs. A user shared their positive experience in reaching out to their dedicated account representative for assistance in creating custom reports.
- According to verified reviews, Fuse Workforce Management shines in its implementation process, with users appreciating the structured approach that included tools like the Monday board for tracking progress. This tailored experience helped users leverage their existing system expertise effectively.
- G2 reviewers highlight that while Paychex has a solid overall performance, it faces challenges in market presence, particularly among small businesses. In contrast, Fuse Workforce Management is more favored in the mid-market segment, which may influence the choice for companies in that space.
- Users report that Paychex has a robust set of features for payroll management, but some find it lacking in advanced time tracking capabilities compared to Fuse. Reviewers noted that Fuse's time and attendance tracking features are more comprehensive, making it a better fit for organizations with complex scheduling needs.
Pricing
Entry-Level Pricing
Fuse Workforce Management
No pricing availableFree Trial
Fuse Workforce Management
No trial information availablePaychex
No trial information availableRatings
Meets Requirements
8.9
54
8.7
1,306
Ease of Use
8.3
54
8.5
1,366
Ease of Setup
8.4
45
8.3
976
Ease of Admin
8.5
49
8.5
956
Quality of Support
9.3
54
8.3
1,259
Has the product been a good partner in doing business?
9.1
49
8.5
955
Product Direction (% positive)
8.9
51
7.5
1,283
Features by Category
Core HR
9.3
17
8.1
113
9.2
20
7.8
106
8.3
7
7.8
52
9.1
13
8.1
76
9.2
16
8.4
113
9.2
18
7.7
114
Generative AI
Not enough data
4.3
5
Platform
9.0
21
7.5
312
9.2
11
7.4
165
7.9
8
Feature Not Available
8.8
20
8.3
400
8.8
20
8.5
409
9.6
16
8.0
292
8.8
20
8.2
401
9.4
20
8.4
423
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
7.5
6
Feature Not Available
8.3
10
Feature Not Available
9.7
6
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
13
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
8.8
12
8.0
135
|
Verified
8.4
18
7.9
137
|
Verified
8.8
16
8.1
141
|
Verified
8.4
15
7.9
131
|
Verified
8.7
21
8.3
199
|
Verified
Platform
8.7
21
8.2
217
|
Verified
8.3
7
7.7
99
|
Verified
Not enough data
6.9
35
9.0
20
8.2
208
|
Verified
8.5
16
8.0
149
|
Verified
Feature Not Available
7.5
76
|
Verified
Employee Self Service
9.3
44
|
Verified
8.6
852
|
Verified
9.2
30
|
Verified
8.0
544
|
Verified
9.3
28
|
Verified
8.3
528
|
Verified
Administration
9.1
49
|
Verified
8.7
856
|
Verified
9.0
46
|
Verified
7.9
561
|
Verified
9.3
46
|
Verified
9.3
930
|
Verified
9.3
18
|
Verified
8.5
405
|
Verified
9.7
42
|
Verified
8.9
778
|
Verified
9.4
39
|
Verified
8.7
562
|
Verified
9.5
37
|
Verified
8.6
454
|
Verified
9.6
41
|
Verified
9.2
781
|
Verified
9.5
41
|
Verified
9.1
829
|
Verified
Taxes
9.4
47
|
Verified
9.1
877
|
Verified
9.6
44
|
Verified
9.0
833
|
Verified
9.5
36
9.1
825
|
Verified
Integration
8.9
19
|
Verified
7.8
262
|
Verified
9.0
28
|
Verified
7.7
302
|
Verified
8.7
25
|
Verified
7.7
306
|
Verified
8.3
22
|
Verified
7.6
265
|
Verified
Platform
9.4
46
|
Verified
8.6
859
|
Verified
9.4
44
|
Verified
8.6
837
|
Verified
9.1
47
|
Verified
8.8
871
|
Verified
9.3
45
|
Verified
8.7
725
|
Verified
Benefits Administration Platform Features
Not enough data
8.2
233
Not enough data
8.0
196
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
190
Not enough data
8.3
225
Not enough data
8.4
210
Not enough data
7.9
152
Benefits Administration Platform Features
Not enough data
8.2
233
Not enough data
8.0
196
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
190
Not enough data
8.3
225
Not enough data
8.4
210
Not enough data
8.3
222
Not enough data
7.9
152
Not enough data
7.6
102
Not enough data
5.8
19
Not enough data
6.7
23
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
9.0
21
7.5
312
9.2
11
7.4
165
7.9
8
Feature Not Available
8.8
20
8.3
400
8.8
20
8.5
409
9.6
16
8.0
292
8.8
20
8.2
401
9.4
20
8.4
423
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
9.5
7
7.3
25
Logistics
8.6
7
7.9
30
10.0
6
7.5
27
9.4
6
6.7
25
Management
8.3
6
6.5
19
9.2
6
7.4
20
10.0
6
7.7
25
9.8
7
8.0
30
9.5
7
8.1
30
10.0
7
8.4
31
9.7
6
7.6
28
Monitoring
10.0
6
7.6
25
10.0
6
7.6
26
9.4
6
7.1
26
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
Not enough data
6.6
50
Not enough data
7.6
22
|
Verified
Platform
9.0
21
7.5
312
9.2
11
7.4
165
7.9
8
Feature Not Available
8.8
20
8.3
400
8.8
20
8.5
409
9.6
16
8.0
292
8.8
20
8.2
401
9.4
20
8.4
423
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Feature Not Available
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
Not enough data
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Goals
Not enough data
6.0
8
Not enough data
6.2
7
Feedback
Not enough data
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Data
Not enough data
6.7
8
Not enough data
6.7
9
Agentic AI - Performance Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reports
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Cleaning
Not enough data
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.7
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Content
Not enough data
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Platform Additional Functionality
Not enough data
8.4
130
Not enough data
7.5
52
Not enough data
7.9
61
Not enough data
7.8
83
Not enough data
7.9
101
Platform Data
Not enough data
7.7
57
Not enough data
7.9
78
Not enough data
7.6
64
Platform
9.0
21
7.5
312
9.2
11
7.4
165
7.9
8
Feature Not Available
8.8
20
8.3
400
8.8
20
8.5
409
9.6
16
8.0
292
8.8
20
8.2
401
9.4
20
8.4
423
Recruiting and Onboarding
Not enough data
6.6
50
Not enough data
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Corporate Learning Management Systems
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
8.5
25
8.3
218
8.5
14
8.4
132
7.9
12
8.4
95
Client Invoicing
7.5
6
Feature Not Available
8.3
10
Feature Not Available
9.7
6
8.2
75
|
Verified
Mobile Time Tracking
8.8
15
8.3
151
Administration
8.8
12
8.0
135
|
Verified
8.4
18
7.9
137
|
Verified
8.8
16
8.1
141
|
Verified
8.4
15
7.9
131
|
Verified
8.7
21
8.3
199
|
Verified
Platform
8.7
21
8.2
217
|
Verified
8.3
7
7.7
99
|
Verified
Not enough data
6.9
35
9.0
20
8.2
208
|
Verified
8.5
16
8.0
149
|
Verified
Feature Not Available
7.5
76
|
Verified
Platform
9.0
21
7.5
312
9.2
11
7.4
165
7.9
8
Feature Not Available
8.8
20
8.3
400
8.8
20
8.5
409
9.6
16
8.0
292
8.8
20
8.2
401
9.4
20
8.4
423
Platform
9.0
21
7.5
312
9.2
11
7.4
165
7.9
8
Feature Not Available
8.8
20
8.3
400
8.8
20
8.5
409
9.6
16
8.0
292
8.8
20
8.2
401
9.4
20
8.4
423
Workforce Management Platform Features
8.1
8
8.8
31
8.0
9
8.0
27
9.2
12
8.6
68
8.8
10
8.4
67
8.3
8
8.4
29
8.1
7
Feature Not Available
8.3
7
8.8
41
9.0
12
9.0
59
9.3
7
7.7
27
9.0
7
8.2
38
Platform
9.0
21
7.5
312
9.2
11
7.4
165
7.9
8
Feature Not Available
8.8
20
8.3
400
8.8
20
8.5
409
9.6
16
8.0
292
8.8
20
8.2
401
9.4
20
8.4
423
Categories
Categories
Shared Categories
Fuse Workforce Management and Paychex are categorized as Time Tracking, Core HR, Workforce Management, Payroll, and Time & Attendance
Unique Categories
Fuse Workforce Management is categorized as Employee Scheduling
Reviews
Reviewers' Company Size
Fuse Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
11.9%
Non-Profit Organization Management
5.1%
Fund-Raising
5.1%
Construction
5.1%
Manufacturing
3.4%
Other
69.5%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Retail
3.9%
Other
74.2%
Discussions
Fuse Workforce Management has no discussions with answers
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
How can we get more training on reporting? Or custom reporting
2 Comments
NO
There are tutorials in the portal as well as you were assigned a dedicated specialist. either should be able to assist your in making custom reports.Read more
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