I have more than five years of experience using the UKG Ready platform. Knowing this, the Fuse team tailored our implementation experience accordingly. We were able to strike a perfect balance in which they engaged my system expertise, but also used their own, more extensive knowledge to pitch better approaches and setups to me. I lost count of how many times various members of the Fuse team blew me away with their solutions. The system is capable of so much more than I ever realized. Fuse demonstrated time and time again how invested they were in building the best possible system setup for us by pouring countless hours into configuration, research, and testing to get a result that meets or exceeds our expectations. The implementation process itself was the most organized I had ever seen. The use of the Monday.com board kept us all on track with our priorities, action items, and deadlines. Other implementations I've experienced in the past involved spreadsheets, a plethora of email clutter, communication issues, and, ultimately, far more configuration work on our shoulders than whatever company we were working with. Fuse, on the other hand, took on massive system configuration projects that I had thought would be my responsibility. Because of this, more of my time was freed up to work on the transition from our prior systems to this one. The Fuse team would ask all the right questions, then take my answers and run with them. Communication during implementation was excellent as well. We met regularly with screensharing calls to review the Monday.com board and walk through different system modules as they were being built. This was, by far, the smoothest implementation I have ever experienced. My favorite part? I have the keys to the kingdom. Other companies like to put restrictions on system administrators, whereas the Fuse team partners with us and quenches our desire to be as self-sufficient as possible. If I want to learn how something works, I can utilize Fuse's extensive resource library and/or contact their support email to get a team member to walk me through it. Gone are the days where I want to accomplish something in the system and confidently know how to do it, but have to wait for the TPA, who has more admin access than me, to do it for me. Because of this model in which Fuse's clients are self-sufficient, their own team members are more accessible when we need them. I've had trouble with other companies in the past in which help was delayed because the support team was bogged down by "just do it for me!" clients who were unwilling to learn how to do anything in the system. Fuse cultivates self-sufficient clients like us and makes themselves available to help us when we need it. Even as we phased out of implementation, the Fuse team never abandoned us or lowered their standards of communication, attentiveness, and support. Another key aspect of Fuse's support harkens back to what I said about their extensive system expertise. Before we signed on with Fuse, I used to joke about the "Unfortunately, the system can't do that" response that I frequently got from previous companies I have worked with. Those previous companies assigned me to the newbie support representatives who inadvertently gave me the "Unfortunately, the system..." response despite the system actually having the capability that I needed. It was frustrating when those representatives seemed to care more about closing the ticket as quickly as possible rather than doing a deep-dive into my issue and researching viable solutions. Fuse, on the other hand, has earned my trust. If they say "Unfortunately, the system..." then I know for a fact that they did their research and exhausted all their options. Even when that happens, they still find a way to offer me workarounds to choose from. I've gotten to a point that, when I contact Fuse support, I often say, "Here is how we did it in our previous system, and this is what we are trying to accomplish. Do you know of a better way to do it?" On many occasions, the answer is yes, and I'm once again blown away by the magic they can work within the system. I can't say enough about how incredible the Fuse team is. To say that I'm happy with our partnership and the system configuration we built together would be an understatement.

I highly recommend this platform. It has many capabilities. Customer service agents are quick to respond and very knowledgable.

During the implementation process, the use of the Monday board was invaluable in tracking the progress of each step and identifying the materials needed to move forward. FUSE Support has been exceptional, providing prompt and reliable assistance whenever needed. The flexibility of having a FUSE representative available for calls is remarkable, and the turnaround time for support is consistently quick. FUSE has effectively streamlined our operations, often enhancing our processes. Many of our previously manual tasks are now digitized, leading to faster and more efficient processing.